Every review we hold for the Dartford office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotVery annoying
We are looking to buy a house in Ashford and saw one for sale through Wards. Called them up and arranged a viewing. They took my details inclusive of my mobile number (I asked them not to use it in marketing) and we proceed to view the property. The problem was that I've had at least nine unsolicited calls from Wards since. Three within an hour of the original call trying to sell me on a scheme of part buy. Trying to get me to put my house on the market with them etc etc. Of all the agents we contacted in Ashford, Wards were the only ones to act in this way.I now dread seeing a house we like with a Wards board outside.
Allan · 21 October 2023
★★★★★ 2/5
TrustpilotDisappointing in the end
Wards were easy to deal with when we chose them as agents, but overall I felt did not have our interests at heart. Our house didn’t achieve a full asking price at a time when other houses (ones we looked at which were less attractive) were achieving over and above. Towards the sale, it also felt that they were not fighting in our corner, but for others in the chain.
Jane · 15 April 2021
Agent replied · 11 June 2024
Dear JaneThank you for leaving your review and we are disappointed if our service was not of the standard that you expected. Please be assured that it is always our aim to work in the best interests of our customers and we would like the opportunity to discuss your concerns in more detail. To enable us to do so, we would kindly ask that you contact our Customer Relations Department on 01702 540802 or customer.relations@arunestates.co.uk.We look forward to hearing from you. Kind regardsWards
★★★★★ 5/5
TrustpilotExceptional!
Mark Tumber, Mark Backhurst, Darren, Florence and Jodi in the Hythe Office went above and beyond to sell my property. I cannot rate them highly enough and would give 10 stars if possible. Always available, always more than helpful - I wish all estate agents were like them.
Aly · 13 April 2022
★★★★★ 5/5
GoogleI was helped by AJ, a wonderful agent, who’s been helping me with the process of finding an apartment! He is extremely patient and helpful. I highly recommend reaching out to him if needed!
Lavanya · 29 July 2024
Agent replied · 26 August 2024
Hello Lavanya,
Thank you so much for your lovely review! We're thrilled to hear that AJ was able to assist you so effectively in your search for an apartment. We're honoured to hear that you'd recommend us to others!
Best wishes,
Wards
★★★★★ 5/5
TrustpilotWards went above and beyond
Kai, Tina and James went above and beyond on our sale. They were always on hand and helped intervene to push the sale through when it was perilously close to falling apart. I’m so pleased I went with them.
Phil · 31 March 2023
★★★★★ 5/5
GoogleExcellent and friendly service. Millie was most helpful and attentive with a great personality. Millie knows the market well and is very informative
Tom · 26 December 2020
Agent replied · 25 December 2024
Hi, Thank you for taking the time to leave a review. Many thanks,
Wards of Kent
★★★★★ 5/5
TrustpilotExcellent Service as a Buyer!
First class service from Wards as a buyer!
Dawn · 6 May 2026
★★★★★ 5/5
TrustpilotImpressed and delighted
Impressed and delighted that James, Natalie and Billy got several viewings and two offers - one of which we have accepted - on my mum's Ramsgate home within 2.5 weeks of marketing it. I hope to give them another five-star review in due course, after a successful and speedy sale.
Nick · 19 August 2023
Agent replied · 11 June 2024
Hi Nick,Thank you for leaving a review! It's great to hear how positive your experience with our agents has been and how quickly they were able to get you an offer on your mums home.Best wishes,Wards.
★★★★★ 5/5
TrustpilotLower Gilliangham & Kim Batchelor sale progression
I recently have exchanged contracts, I could not of got through this process without the amazing work of Kim the senior sales coordinator in Gillingham. Her tireless work through this tricky COVID 19 period is exemplary. Due to COVID there was a lot more issues than usual but her cheery voice and positive attitude helped us got over the line. Without her I think the whole chain may have collapsed. 100% recommend!
Peter · 26 August 2020
Agent replied · 11 June 2024
Hello, Thank you for taking the time to leave a review. Many thanks,Wards of Kent
★★★★★ 5/5
TrustpilotJust want to thank Tom Hadlow of Wards…
Just want to thank Tom Hadlow of Wards Of Kent for the excellent service. It has been great dealing with Tom . Thank you so much for the care and attention to date - I really appreciate all your help.
Sunil · 14 February 2023
★★★★★ 5/5
TrustpilotMaria
Maria, Graham and Jordan were great, very helpful and kept us up to date at all times. They make a very good team 😊
Hilary · 12 August 2020
Agent replied · 11 June 2024
Hello, Thank you for taking the time to leave a review. Many thanks,Wards of Kent
★★★★★ 5/5
TrustpilotTony was great he helped out so much to…
Tony was great he helped out so much to get me and my girlfriend our first home thank you so much Tony
Ashley · 13 February 2021
Agent replied · 11 June 2024
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
★★★★★ 5/5
TrustpilotJordon
I have to say a huge thank you to Jordon! without him I fear we would have been living in a box for the next few years! wards.....keep hold of this chap he is an asset! never has buying a house been so stress free! thank you Jordon!
Georgie · 3 March 2022
★★★★★ 5/5
TrustpilotGreat experience
Have registered at a few agents now but Wards west Kingsdown had an entirely different feel, they actually spent a lot of time with me and both Dan and Jules gave me great advice on my search and the area, I even got given a coffee!! Such a refreshing change from all the other
Will · 7 April 2023
Agent replied · 11 June 2024
Hi Will, thank you for sending in your review - glad we could help you. House buying and selling is often tricky, so a coffee helps! Best WishesDavid HayesBranch Development Director
★★★★★ 5/5
TrustpilotGreat experience with a great team!
I had a lovely and smooth experience as an agent Prateek in particular helped me throughout the whole process moving into the house. He looked out for me and my family so thank you to Prateek for being so helpful.
Mahima · 24 January 2023
★★★★★ 5/5
TrustpilotHappy clients
Abi was exceptionally professional and made our house hunting experience very easy and quick. We would definitely use Wards again.
Justine · 12 June 2021
Agent replied · 11 June 2024
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
★★★★★ 5/5
TrustpilotWhen we started looking for a house
When we started looking for a house, we initially registered with Wards to help us find our new home. Throughout the entire coronavirus pandemic, Wards has continually provided us with properties as they have been listed, have been receptive to our questions, and helped with all the difficulties that come with moving. Natasha specifically has been fantastic with showing us houses and helping us through the negotiation process. Would highly recommend!
Mr · 22 September 2020
Agent replied · 11 June 2024
Good morning Ryan, Thank you for taking the time to leave this lovely review. I will be sure to pass your comments on to Natasha and the team, who I'm sure will greatly appreciate your kind words. Kind regards,Danielle
★★★★★ 5/5
TrustpilotGreat Service
Dealt with Jodi (our sellers agent) and found her service to be very professional, efficient and pro-active. Highly recommended. Thank you very much
Polly · 3 September 2020
Agent replied · 11 June 2024
Hello, Thank you for taking the time to leave a review. Many thanks,Wards of Kent
★★★★★ 5/5
GoogleExcellent and friendly service. Millie was most helpful and attentive with a great personality. Millie knows the market well and is very informative
Tom · 27 August 2020
Agent replied · 26 August 2024
Hi, Thank you for taking the time to leave a review. Many thanks,
Wards of Kent
★★★★★ 5/5
TrustpilotWard staff are brilliant from start to…
Ward staff are brilliant from start to finish, we meet Simran at first she was very experienced on property market and explained everything with us.
Susan · 3 December 2025
★★★★★ 2/5
TrustpilotWards of Ashford Kent
We used Wards to sell our bungalow in Ashford Kent. They arranged multiple viewings on a Saturday and the agent turned up late so we had to show the first two people around when she did turn up she seemed disinterested. Our progressor was a lady called Sally who was next to useless we had virtually zero communication and when she did get in touch she had the wrong information and told us how our sale was going even though the solicitors had given us the same information weeks before. We have no idea what she was doing to earn her wage but it was definately not keeping us up to date. The house we bought was through PCM Estate agents and what a world of difference, they were polite, reliable, kept us up to date and were a pleasure to deal with. Wards could do a lot worse then ask them for advice on how to deal with customers.
Lee · 6 September 2023
★★★★★ 5/5
TrustpilotTop class service
Top class service. Tony Degiorgio was on point with getting back to my questions too keeping me informed of the progress. Amazing service.
S · 31 July 2020
Agent replied · 11 June 2024
Hello, Thank you for taking the time to leave a review. Many thanks,Wards of Kent
★★★★★ 5/5
TrustpilotProgressor of the century!
We had a great experience with Debbie Ludgate the sales progressor at Wards. She was so supportive through a very very difficult time. Communication was excellent and she was always so reassuring, even when things were not going so well. She kept us going. An outstanding member of the team.
Becca · 11 July 2023
Agent replied · 11 June 2024
Hi Becca,Thank you for leaving a review! It's great to hear how positive your experience with our team has been and particularly how supportive and reassuring Debbie has been throughout a difficult time.Best wishes,Wards.
★★★★★ 5/5
TrustpilotLee was great in helping sort out move…
Lee was great in helping sort out move out which all went to the final hour. Great communication and support. Thank you
Leanne · 1 November 2020
Agent replied · 11 June 2024
Hello, Thank you for taking the time to leave a review. Many thanks,Wards of Kent
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