Every review we hold for the Dartford office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotViewing by Florence
My partner and I were shown a property by Florence. She was warm, friendly and professional and she showed genuine interest in our party. She was knowledgeable about the property and had a great insight about the area for which she gave us valuable tips. She was accommodating and really pleasant and she didn’t make us feel rushed at any point. She delivered possibly the best viewing experience we have had to date.
Mimi · 8 August 2021
Agent replied · 11 June 2024
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
★★★★★ 5/5
TrustpilotWards are the best estate agents I have…
Wards are the best estate agents I have ever used.
Angela · 26 May 2026
★★★★★ 5/5
GoogleWe got the rented property through wards dartford , A gentleman George Jordan help us through the whole process , he was really helpful ,kind understandable guy . Highly recommended him for any letting concerns . Thanks again George . Good luck
Buttar · 26 May 2024
Agent replied · 9 June 2024
Good Afternoon,
Thank you for taking the time to leave a review. It's great to hear that you feel our agents have been so helpful. Thank you for your kind words about our team.
Best wishes, Wards - Letting & Estate Agents in Dartford
★★★★★ 1/5
TrustpilotWhere do I even begin
Where do I even begin? They start off all welcoming and friendly and then drop you as soon as you’re in the property. The in branch team are lovely but the property management team are useless.The communication is non existant on their behalf and we won’t even get into the fact they picked a rent day for us without discussion.. now we have to ring and pay every month because they didn’t listen to our requests to pay after pay day. Little hiccups aside, we move in to what seems like a lovely building with friendly neighbours, and then a criminal moves in upstairs. Their security checks that we pay an arm and a leg for are clearly not very thorough. To hear domestic violence and smell drugs is bad enough for anybody, but when you have had the same ordeal yourself and you move here to escape it, all it does it being bad bad memories and affect my health. I don’t feel safe in my own home, it’s been over a year of panic attacks and no sleep and unable to work due to this. After a year they assured me it was over and nothing more would be happening and convinced me to have to pay to have another contract with themIn my fragile state. Despite the fact he has broken the contract agreement and has let the flat out to friends of his who are equally disruptive and abusive, they have done nothing about it. Equally so, I can argue that wards have broken their contract to me for a safe and quiet living environment, so I will now be persuing the matter further. A man who gauges his pregnant girlfriends eyes and keeps her prisoner is not the safe home one would want, especially when there are children in this building. It seems it doesn’t matter if you break your contract as long as you still pay rent, so they’re pointless to begin with. All of my contact they have ignored on this matter and they have also ignored the fact that we have had plumbing issues and property issues for 6 months now. Despite contacting them and the plumber separately. They are the worst and most expensive estate agents I’ve had to deal with, but they’re very happy when they’re getting your money. So BE WARNED, they’ll happily contact you when they need money or a routine check, but ignore your issues regarding the property or any other disruptive behaviour. I will never rent through wards again.
Michelle · 12 June 2019
Agent replied · 11 June 2024
Dear Miss VincentWe are sorry to learn of the issues you have been experiencing because of disruptive behaviour in the building and fully sympathise with the frustration this must be causing you. Whilst we hope you can appreciate that the conduct of other residents is outside of our control, all of our tenants deserve to live peacefully in their homes and we will do everything possible to assist you. We understand that our Customer and Property Care department have been in contact with you and are helping to resolve these matters. They are also working with your landlord to ensure that maintenance issues are dealt with. We trust that they will be able to alleviate your concerns however if you would like to discuss your experience any further, our Customer Relations team can be contacted by email at customer.relations@arunestates.co.uk or telephone on 01702 541199.We do hope that the situation improves and thank you for your feedback.Kind regards Wards
★★★★★ 5/5
TrustpilotJust wanted to say a big thank you to…
Just wanted to say a big thank you to Lee Churchyard for his help in finding me a new tenant.The service from wards was outstanding.Many ThanksSimon Fowler
Simon · 3 February 2021
Agent replied · 11 June 2024
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
★★★★★ 5/5
TrustpilotJoanne from the property management…
Joanne from the property management team has been amazing and so efficient 🙂
Catherine · 1 May 2026
★★★★★ 5/5
GoogleSelling my home was made simple with wards, but it wouldn’t have been without the team. Laura did everything she possibly could and nothing was too much! Every question was answered and no stone was left unturned! The whole team were also great, Milly always was wanting to help! They got me the price I wanted and helped me find my new house - what more could you want?PositiveResponsiveness, Quality, Professionalism, Value
Bride · 27 August 2021
Agent replied · 26 August 2024
Hello, Thank you for taking the time to leave a review. Many thanks,
Wards of Kent
★★★★★ 4/5
GoogleMilly at Wards dartford was really helpful in purchasing my property. Milly was always responsive and friendly!PositiveProfessionalism
Abigail · 27 August 2022
Agent replied · 26 August 2024
Dear Abigail,
Thank you for your feedback regarding Milly at our Dartford office. She is super friendly and so passionate about helping her customers with the moving journey and takes it personally to help you all secure your ideal home and as smooth as possible. I am delighted to hear she looked after you so well. Stay safe.
Kind regards
Sam Dalton
Senior Operations Director
Wards Estate Agents
★★★★★ 4/5
TrustpilotMarc at Wards Management helped me a…
Marc at Wards Management helped me a lot with a property I just moved out from. Had a leak for months and Marc so reassuring the whole time and kept me up to date with any updates on the situation. Thank you Marc 😊
Chels · 27 February 2023
★★★★★ 5/5
TrustpilotFound a perfect rental house
Found a perfect rental house, dealt with George and the whole process was made so easy…very professional service. Would highly recommend Wards 👍
Gary · 23 October 2021
Agent replied · 11 June 2024
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
★★★★★ 5/5
TrustpilotGreat Team member
Lewis Offen took the time to get to know what we were looking for. This was clear from the properties he showed us. He didn't overdo the sales patter and gave us the space to view the place. He was informative and didn't bluff if he didn't know the answer, but found out and got back to us. Thank you so much.
TC · 12 December 2022
Agent replied · 11 June 2024
Hello TC Murtagh, Thank you for leaving us your feedback! Best wishes,Wards of Kent
★★★★★ 5/5
TrustpilotFirst time buyers
We have purchased our first house through Wards. They helped us a lot with the whole buying process which is not easy at all for first time buyers. Maria Meddings, the Sales Progressor has beed the most patient person, always happy to answer to my 100000 question. Thank you for everything!
Marius · 2 November 2023
Agent replied · 11 June 2024
Hi Marius,Thank you for leaving a review! It's great to here how positive your experience with our agents has been and how they've helped you throughout the process as first time buyers.Best wishes,Wards.
★★★★★ 5/5
TrustpilotI would like to thank all the agents…
I would like to thank all the agents involved in my long stressful sale and purchase. Graham, Jayden, grace, Maria and everyone I have not mentioned gave an excellent service, very professional, caring, and helpful. They are an amazing team. Thankyou
Westerhof · 30 May 2024
Agent replied · 11 June 2024
Hi,Thanks for your review, we're glad we could help make the process a little less stressful for you.We'll pass your comments about the excellent service received on to Graham, Jayden, Grace, Maria and the rest of the team.Kind regards,Wards of Kent
★★★★★ 1/5
TrustpilotBad experience with Barnehurst branch
Placed an offer on a house 1 year ago, rushed by the agent to do so cause owner needed to move out asap. 1 year later still waiting for updates, have been chasing the Sales agent and the branch manager and they keep avoiding my emails. When I finally can get a reply they ignore my requests and just state they don't have updates. Non existent customer service
Virginia · 26 March 2022
Agent replied · 11 June 2024
Good afternoon Virginia, sorry to hear of your frustrations. I hope since we have spoken to Branch Manager has been in touch to help you resolve matters.I wish you all the best,Kind regardsDavid HayesBranch Development Director
★★★★★ 5/5
TrustpilotWards Estate Agents Dartford Office
I would like to that all the staff at Wards Estate Agents , Dartford office, for the service and all the hard work they have put in both selling my current property and finding my new home.I would like to single out Milly who has keep me updated and got that extra step also very professional in the way she approaches her workA job well done to all
Paul · 24 March 2022
Agent replied · 11 June 2024
Hi Paul, thank you for your kind review. Glad to have helped you. Enjoy your new home!Kind regardsDavid HayesBranch Development Director
★★★★★ 1/5
TrustpilotI would never use Wards estate agents…
I would never use Wards estate agents again or recommend them - they don’t care about the property, landlord or tenant.
Mrs · 18 February 2026
★★★★★ 5/5
TrustpilotLee C from Ashford was super helpful…
Lee C from Ashford was super helpful answering all my queries and has always been a pleasure to deal with upon enquiry. Really speedy response too!
Amy · 8 February 2021
Agent replied · 11 June 2024
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
★★★★★ 5/5
TrustpilotIt was a great experience with Wards of…
It was a great experience with Wards of Gillingham from start to finish. Kim especially kept things moving and always on hand to answer questions and keep me updated on the progress. I've not doubts about using them again in future.
Colin · 24 May 2024
Agent replied · 11 June 2024
Hi Colin, Thanks for your review. We're delighted to hear that you had a great experience with our Gillingham branch, particularly with Kim. We look forward to helping you again in the future. Best wishes, Wards of Kent
★★★★★ 5/5
TrustpilotRented Flat Through Wards (Dartford)
Rented a company flat through Marina at Wards (Dartford). Very happy with the service given by Marina and her team, which was honest, friendly and diligent culminating in a successful letting.
James · 2 May 2019
Agent replied · 11 June 2024
Hello, Thank you for taking the time to leave a review. Many thanks,Wards of Kent
★★★★★ 5/5
TrustpilotI have recently purchased a Bungalow in…
I have recently purchased a Bungalow in Northumberland Heath from Ward of Barnehurst.
William · 22 April 2026
★★★★★ 5/5
TrustpilotI highly recommend the letting agency…
I highly recommend the letting agency Wards in Rochester. Especially Tessa Daniels. She does a great job , kind, responsible, polite, quickly answers all questions. most helpful agent I have had the pleasure of dealing with. thanks a lot for all your help. 😊
Irina · 29 January 2023
★★★★★ 4/5
TrustpilotGreat service
My experience with Wards was great, thanks to Robert Sayers for his time, the coordination and the support from him is appreciated
Kavitha · 1 November 2021
Agent replied · 11 June 2024
Thank you for leaving us your feedback! Best wishes,Wards of Kent
★★★★★ 5/5
TrustpilotGreat service
Great service. I would particularly like to thank Sally Bryant, Sales Director for her help in pushing for the exchange of contracts to go through without undue delay.
Brian · 19 June 2020
Agent replied · 11 June 2024
Hello, Thank you for taking the time to leave a review. Best Wishes, Wards of Kent
★★★★★ 5/5
TrustpilotI recommend Wards of Ramsgate
I recommend Wards of Ramsgate - they have done a tremendous job of renting my apartment - especially David Odunlami the Lettings Manager who was very professional throughout - and informative. I felt confident with his services and made it a stress free service!
Consumer · 25 January 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
