Wards Dartford reviews

★★★★★ 5/5

Trustpilot

Grace was such a pleasure to work with

Grace was such a pleasure to work with, she made the process so easy! She made getting our first home even better. We couldn't have been luckier than with Grace.

Harriet · 13 November 2020

★★★★★ 1/5

Trustpilot

Wards Estate agents are garbage

I'm only rating them 1 because you don't have the option of rating them zero or minus. In August 2022 I was given a section 28 notice to quit the flat that I rented through them since early 2021, so not even 2 years. This was just before I went on holiday, so as you can imagine, it ruined my holiday as this was on my mind the whole time. 7 days before my eviction date, 2 of Wards agents let themselves into the flat while I was actually here, so I chased both morons out. Some weeks later, they informed me that the landlord had changed his mind. Also, I reported a seriously broken front door nearly two months ago which still remains broken to this day. My toilet also won't flush, also reported weeks ago, but still in disrepair. My rent has always been paid, and this is the worst service I've ever experienced from any company ever. I believe its because they're a mix of incompetent and racist. I'm having to get legal advice and wasting time out of my busy day to do this. If you're a renter, these cretins will treat you like an animal, I wouldn't recommend these morons to my worst enemy.

Gursel · 7 March 2024

★★★★★ 5/5

Trustpilot

Fantastic service despite a long and complicated sale

Mine was a very complicated sale due to legal issues which came to light once the sale started. The staff at Wards in Rochester were amazing, helping me through the process despite all the difficulties and dealing with Covid restrictions too. I wouldn’t hesitate to use them again and can’t thank all the staff enough.

Julie · 9 March 2022

★★★★★ 5/5

Trustpilot

Outstanding Service

I have just experienced what is probably my smoothest transition from one set of tenants to another; at each stage of the process, my Lettings advisor, Matthew Giblin, has been unfailingly helpful and courteous and consistently prompt in responding to my questions. He has provided an excellent service and I extend my thanks to him.

Sally · 26 September 2023

★★★★★ 1/5

Trustpilot

Very unprofessional service by wards and there lanlord

I viewed a three bedroom property that was for rent. On viewing this property they told me they would be replacing the front door that was wooden, very lose and had a gap down the side so wind would get in very easily and anyone could break into my house. Also a cracked window in one of the bedrooms . I was advised by wards the landlord would do this work.6 months into living there I contacted wards about these works, they told me the landlord is not willing to fix them as it's very expensive.Also in the garden there was stones from the beach, my kids could not play out there because the stones were sharp. The landlord said she did not want the stones removed so my children could not use the garden in the summer.The landlord come round a few times to inspect the property always told me should liked the grey in the front room with the silver glitter wall. Wards would also do separate house inspection and take photos.My first inspection came and I received an email from wards and my landlord telling me to remove the stones in the back garden, I told them I have been complaining about the stones since I've lived here, I am not able to remove them as I was 6 months pregnant. Wards told me to clear them and keep them in a storage in garden.I was shocked about this!I made a complaint to wards regarding the stones and that I picked up what I could while being heavy pregnant. Not long after the landlord turns up at the property and cleans some more of the stones, she did not seem happy and told me ' you don't like the stones?' I explained my kids can't play out there and I also mentioned again about the broken window in my sons room and the front door, she told she could not afford to do it.I spoke to wards and told them I will be looking to move.6 months after, I had to leave my property for mine and my kids welfare so I was put into temp accomodation.I spoke to wards and the landlord and explained what had happened, they did not end my tenancy early, they just wanted more money out of me. Checkout report, the lanlord keeped all of my deposit £2k because she was not happy with the decorating and was charging me a few hundred to paint each room in the house, I had not touched upstairs but every little chip in the walls, door frames she was charging me for. She wanted money to clean all carpets throughout the house but the carpets were a red colour and warn out before I moved in. She wanted to charge me for doing that house up because I moved out and she wouldn't have an income anymore Wards never keep to there word. They all just want money out of you but are not willing to help in hard times. Even though the house was not in great condition as a single working mum this was the most affordable for me and I was promised these works would get completed.The house Is still empty now...a year on......

Paige · 18 February 2020

★★★★★ 5/5

Trustpilot

Abi was fantastic help from start to…

Abi was fantastic help from start to finish, our move was on a time restraint and she made everything possible with her professionalism and personal approach.

Matt · 14 August 2021

★★★★★ 5/5

Trustpilot

Our sales progressor Maria Meddings…

Our sales progressor Maria Meddings kept us informed every step of the way and did an amazing job in getting the chain moving during the coronavirus lockdown towards exchange and completion.

David · 14 May 2020

★★★★★ 5/5

Trustpilot

Nikki was fantastic when we moved into…

Nikki was fantastic when we moved into our new rental property and the boiler wasn't working. She went out of her way to help us get it sorted, and checked in with us regularly to make sure we were ok. Thanks so much Nikki, highly recommend Wards!

Adam · 13 January 2023

★★★★★ 5/5

Trustpilot

Abi and the team were extremely…

Abi and the team were extremely helpful, knowledgeable and efficient. Our property was let within a week, great communication. We would definitely recommend them.

Nick · 29 November 2021

★★★★★ 5/5

Trustpilot

Thank you to Ashley Taylor

We are completing a house purchase today, I would like to thank Ashley Taylor for the excellent service he has provided us. Ashley has been professional, prompt and helpful.

Elif · 27 November 2020

★★★★★ 5/5

Google

Last week we have viewed a 3 bed room property in Tennyson Road in Dartford with the help of Mr. Roheet Chopra, who was an incredibly helpful and an excellent customer service provider. His willingness of showing to sell the property was really impressive. We wish his every success in business and his future..🙂

Muhammed · 1 October 2023

★★★★★ 5/5

Trustpilot

Tony Degorgio of Wards

Tony Degorgio of Wards - excellent - provided us with excellent advice, listened carefully to our views on points and then skilfully marketed our property such that the second viewers on day one of the marketing start took the property at the rent agreed with Tony.Excellent service and very good lining up of preferred prospective tenants in advance of the marketing start.Once tenants were selected we received good support through to the occupation date and immediately after.

Karm · 17 November 2020

★★★★★ 4/5

Trustpilot

Wards Lettings

Lee from Wards Lettings helped letting process of my property .. Lee was quick in response to all my correspondence and professional in handling the paper work..

Murali · 26 April 2021

★★★★★ 5/5

Trustpilot

I recently sold my house through Wards…

I recently sold my house through Wards during covid-19; a very challenging time. The agents (Amanda and Lee) did not disappoint, and worked with me under very difficult circumstances to ensure they marketed my property effectively with my non professional photos/videos. The property sold very quickly and they supported me every step of the selling process making sure the process was as smooth as possible for me. I am extremely grateful to have chosen them as my agents.

Catrina · 20 July 2020

★★★★★ 5/5

Trustpilot

Had a great experience with Wards

Had a great experience with Wards, Paige kept me updated at all times during the process even when it had escalated to the sales progresser. Nothing was ever toMuch and she helped massively in helping me find my dream home. Thanks for making my home search an enjoyable experience- jo

Jada · 6 September 2022

★★★★★ 5/5

Trustpilot

Great teamwork

Great teamwork. When the baton was passed from Clare McDonnell to Kim Sale to see through to the end of my mums house sale, it was seamless.Wards should be proud to have these 2 ladys managing house sales in their name.Clare explained what Wards offered to their cutomers and delivered. The house was sold in first week.Kim then built on what Clare had started and managed this process with expertise and a personal touch, through to completion.Well done.

Gel · 16 July 2020

★★★★★ 5/5

Trustpilot

Excellent support!

Wards were the agent acting for my new property and they have been excellent. Sally Bryant was fantastic at keeping me informed and the recommended solicitor was also excellent. I would have no hesitation in recommending and if I ever move again, I will choose Wards.

Sarah · 1 February 2023

★★★★★ 5/5

Trustpilot

Great experience with George

Great experience with George. Who has been professional and efficient with the entire process, would recommend this team over other competitors. I plan to continue to use their services for the foreseeable, would highly recommend George to anyone in the area looking for their homes to be looked after well.

SK · 3 September 2022

★★★★★ 5/5

Trustpilot

I contacted Kaan to rent my property he…ants

I contacted Kaan to rent my property he found new tenant within 1day , every procedure was highly professional, they successfully moved in within 2 weeks, This is the first time I have used Wards and will definitely recommend Kaan to my friends ;Regards Terence Chellew

Pocahontas · 30 January 2023

★★★★★ 4/5

Trustpilot

Thank You

From the moment the offer was accepted to completion all staff Deb, Dawn, Jason, Matt and Judy were exceptional. Deb was my first point of contact during offer being negotiates to Judy ensuring all parties were well informed and updated with the process and progress of the deal.Thank you all!

Chris · 23 August 2022

★★★★★ 5/5

Trustpilot

Thank you to Wards Lettings

Maria at Wards of Ramsgate was friendly and helpful. She responded promptly to our enquiries and helped us to rent the ideal property.

Mary · 22 December 2021

★★★★★ 5/5

Trustpilot

After two months (using another agent)…

After two months (using another agent) I was starting to think there was something very wrong with my flat. Luke and his team found a tenant within two days. Enough said.

Brian · 30 January 2020

★★★★★ 4/5

Google

Dartford branch-bought a property from them and renting it out through them. I have to say am impressed with this branch. SALE: I had a very limited budget and was contacted by one of their sales member to view a property which I did not think I could buy as my budget was a little below the asking prices, however, as the person knew the sellers were looking for someone who is not in a chain we managed to strike a deal with which I am super happy (it was 7 years ago). LETTING:I have been renting this property with Wards for the last 3 years and am very happy with the service. They found a really great tenant, they perform their 6month inspection on time and send you the report, if you miss a call from them and call back they know who called you and why, I prefer to be contacted via email and this is working well as well. They property management fee is competitive as far as I know ( 12%) and they froze it for a few years. 4 stars not 5 because of two things I was a little bit not happy about was 1) the fact the letting agent insisted I agree on a 6-month tenancy not 12 (meaning I had to pay tenancy renewal fee 2 a year not just ones), but this was later changed. 2) the contractors they use quoted me 1700 for work ( and that was just an initial quote, meaning the work could have cost more if they find other issues), while I got the work done for 1200 with another contractor who seeing the agency's quote branded it a 'rip off'' ;the gas safety certificate is 86 pounds, while I would expect it to be the standard 64 (at the end of the day, the contractor used by the agency must have loads of properties to do so I do not see a reason for this premium).

Nika · 28 August 2019

★★★★★ 5/5

Trustpilot

Sebastian at Ward Lettings in Rochester…

Sebastian at Ward Lettings in Rochester has been absolutely fantastic. It’s rare in my experience to find an estate agent that genuinely cares about finding you a property, he’s been a fantastic help! Didn’t get to meet him in person but would love to buy him a few beers to say thanks! Danny

Customer · 2 April 2022