Wards Dartford reviews

★★★★★ 5/5

Trustpilot

Excellent Property Letting Agents

I have used Wards of Kent for several years now as my Letting Agents and am pleased with their overall services. Lately post pandemic they appear to have further upped their game and in particular via Kelly Winter and Samuel Willmer the company's communication with clients and professionalism in general are at a new high. Long may it remain at that level.

Trevor · 6 June 2023

★★★★★ 5/5

Trustpilot

Wards sold our property within 24…

Wards sold our property within 24 hours, in order for us to purchase our new home. The process was quite stressful due to small legality with our current home that went on far to long in the hands of our solicitor. However it all ended happily and we move this Friday 22nd January. Towards the end of the process both Jon Carroll and Chloe Meadows came to the fore and helped resolve the issue. I absolutely recommend Wards and their wonderful team. The support, compassion and understanding was second to none. I can’t praise them enough. I will certainly recommend them without a doubt. Thank you from the bottom of our hearts. Danny and Sharon Climpson.

Sharon · 15 January 2021

★★★★★ 5/5

Trustpilot

Luke and his team found a tenant within…

Luke and his team found a tenant within two days. They use a neat system that allows all the documents to be signed & managed online which is great for me as I hate paperwork.

Brian · 27 February 2020

★★★★★ 5/5

Trustpilot

Wards Barnehurst - amazing!

Geoff and James at Barnehurst branch have been amazing - they’ve gone over and above to help us get started on buying our bungalow, explaining everything as we go and making sure we were kept updated. It’s been a super quick and smooth process - we’re not there yet but it’s been great so far! Glenda

Claire · 8 November 2023

★★★★★ 5/5

Trustpilot

Kate Funnell was the agent assigned to…

Kate Funnell was the agent assigned to our sale. We found her very focused, determined and persistent. A buyer was found and the transaction proceeded without hiccup or stress.

Tim · 26 August 2021

★★★★★ 5/5

Trustpilot

Excellent service from day one, New Ash Green branch

We cannot recommend the staff at Wards in New Ash Green enough. From the very first visit by Jade to value the house and talk us through the moving process (which we last did 20 years ago...) to the after-sales care by Shelley, nothing was too much trouble and their attention and service were absolutely outstanding.Despite buying a house 200 miles away from our area, trying to move during the pandemic, and having a very long chain to contend with, Jade and Shelley definitely helped to reduce the stress. In particular, they were instrumental in keeping the communication lines open throughout the chain and chasing solicitors etc on our behalf.Don't bother with any other estate agents, go with Wards!

Freshie69 · 23 December 2020

★★★★★ 5/5

Trustpilot

James Rixon

It is with great sadness that I have had to take my property of the market for now due to illness, Dan the manager came to value my house, he was brilliant, very friendly, then I had Dani and Kris come to do the video of the house, again they were chatty and a pleasure to meet, once I started getting viewings coming in I then was dealing with a lovely young man named James, after meeting him only a couple of times it was like I had known him for years, I want to Adopt him, he is a breath of fresh air, I wouldn’t sale my house with any other estate agents, I feel that Wards in Ramsgate have been so thoughtful in more was than one.

Sandra · 15 December 2020

★★★★★ 5/5

Trustpilot

1st class service

1st class service - very helpful team. Much appreciated.Thoroughly recommended Many thanks

Robin · 21 July 2023

★★★★★ 5/5

Trustpilot

Very Pleased

I dealt primarily with Richard Toombs, he was efficent, prompt and very friendly. When he came round to have the consolutation, he was honest, reassuring and knew exactly what he was talking about, he had all the paperwork and information I could have possibly wanted. He was also very willing and able to jump through the legal hoops with me in selling the house for a deceased family member. Calum and Nikki, were also extremely helpful and were excellent at keeping me informed with emails and phone calls, I felt as though I was included in every step of the process, which was very much appreciated. I just want to say a massive thank you to everyone at the larkfield wards, I am very grateful for all your help and services, especially during the pandemic time where you still kept on trying.

Elizabeth · 12 December 2020

★★★★★ 5/5

Trustpilot

First-Time Renting - Great Support!

Tessa worked with us to secure our first tenancy in a property that we love. She was consistently available to support us and there was no problem too big or too silly - she was always happy and enthusiastic to help. I would thoroughly recommend her to any friends looking to secure a property through Wards and certainly would like to work with her again in the future.

Cameron · 31 October 2022

★★★★★ 5/5

Google

Excellent customer service and great knowledge, very helpful

Scott · 16 October 2025

★★★★★ 5/5

Trustpilot

Wonderful Wards !!

I recently contacted Wards (Dartford branch) after seeing a house I liked. Firstly I spoke to a lady called Shelley, she was so friendly and I instantly felt I was chatting to a normal person, not one of these agents that have these fake voices when you know they’re putting it all on! She was very bubbly and comical.Then another lady called Millie called me, she was again so lovely and helpful, they let me know the house was no longer on the market but they’d explore other options for me and send them all over when things come up. And she didn’t just stop there, she then passed me onto a mortgage guy called Jeff who works in the office and he made time to speak to me and give me some more information on mortgages. He was such a nice guy, and again super friendly like the rest of the team.I really feel that the team at this branch go above and beyond to help their potential clients. And really have the positive vibes you need when you’re house hunting. It really makes a difference when they give you the time of day rather than just brush you off.Millie has kindly been keeping me updated on new properties that come on the market whilst bearing in mind all my fussy requirements!! Thank you ladies (and Jeff) for all your help and for not being like the moody estate agents I’ve dealt with before. Looking forward to meeting you guys when this crazy COVID period is over! Keep up the amazing jobs you’re all doing.All the best,Poppy

Poppy · 20 November 2020

★★★★★ 5/5

Trustpilot

Mrs B - Sidcup

Due to the professionalism and excellent customer service, James and the staff at Welling made what we thought would be stressful a calm, seamless and successful sale of our property.Thank you to everyone

MRS · 11 August 2020

★★★★★ 1/5

Trustpilot

Very poor service

Very poor service. Our home was on the market and without checking the buyers credentials the buyer withdrew. It was by luck a passer by explained Wards would not allow them to view our property as it was under offer. I explained I or Wards had not seen any evidence of their finances and allowed them to view our property. Fortunately they put in a higher offer and my original offer withdrew. I did all the leg work and Wards did nothing, except put a for sale up. My husband took the video of our home which should have been done by Wards. I will never use Wards again, they are over priced and unwilling to recognise when they could have effected our chain. We would have been better of using Purple Bricks as we did all the work.

Harveena · 14 November 2020

★★★★★ 1/5

Trustpilot

A very stressful and disappointing experience

We have used Wards at least 3 times before and would have recommended them. Sadly we cannot on this occasion. We were advised that our buyers were cash but this was not the case. The first we knew that there was an equity transfer was when we received a call from their lender for a survey. We also were advised by our buyers that when the due diligence was carried out initially Wards were aware of this equity transfer. This information was not communicated to us. This added another set of Solicitors who were very difficult to satisfy. Both ourselves and our buyers undertook obtaining documents from councils, insurance companies and chasing information on the chain below in order to bring success. In our opinion you pay a substantial amount to Estate Agents compared to your Solicitor who has all the work and hassle.

Patricia · 9 November 2020

★★★★★ 5/5

Trustpilot

Excelent team

Many Thanks to Laura, Tony, Alex, the team are really professional with their work, they are very friendly, good communicating, absolutely a pleasure to work with. I’d highly recommend them.

Yong · 15 April 2021

★★★★★ 5/5

Trustpilot

Recommend Wards in Ramsgate

A really positive experience with Wards in Ramsgate, in particular Maria Byrne. Great communication - friendly, informative and responsive. Made finding a place in Ramsgate quick and easy. Highly recommended.

Karl · 13 April 2021

★★★★★ 5/5

Trustpilot

Tony was brilliant!

Tony was brilliant!! The process was quick and easy and we were kept updated the whole way through getting our tenancy sorted out! Thank you for being so helpful Tony!!

Alex · 9 April 2021

★★★★★ 5/5

Trustpilot

Stress free

Well what can I say? Called Walderslade branch regarding putting my property on the market beginning of July along came Kenny George a very friendly helpful representative of Wards. I was very concerned that due to Covid19 I had a lot of charity bags of clothing and bedding ready to go to shops and thought house looked abit cluttered. He reasured me that everything would be fine. After talking through all the contract paperwork I was happy to proceed with sale. Happy to say just 3 days after the property went on the market it was sold and I am now at the beginning of October exchanged and completed. Kim Batchelor the go between of myself, buyer, solicitor and Wards was very organised and made sure all the paperwork, searches and dates were passed onto each of us for a smooth sale and completion.All I can say is a very big thank you to everyone involved making it a stress free experience. I will recommend Wards to anyone I know selling their property.

Dawn · 3 October 2020

★★★★★ 5/5

Trustpilot

Maria Byrne, Wards

At Wards of Ramsgate, Maria Byrne in particular was very efficient in finding me a new tenant within a short space of time. In fact, the day after the last tenant left, there was an open house viewing in my flat. She has given me confidence in how she and Wards run things and I will definitely be continuing with the company. Even after a few setbacks which were not of her making, I felt she made it a priority to not just get a tenant, but the right one and her approach is always informative, courteous and helpful.

OLIVER · 2 October 2020

★★★★★ 1/5

Trustpilot

STUDENTS AND RENTERS beware!

Incredibly incompitent management. It took a month to recieve deposit back (as per law it is 10 days), because the person in higher management was a "trainee." Everytime I tried to call them about returning the keys and the flat the agents were too busy to speak with me. I had to go to the office to figure out what exactly they wanted from me to complete the hand off process. Will continue to not recommend to students and professionals in the area for their poor customer service.

Katie · 24 September 2020

★★★★★ 5/5

Trustpilot

Great service during unprecedented times

Selling a property during the Covid-19 pandemic was never going to be textbook. But once back up and running Wards actively marketed my property and an offer was received and accepted on the 2nd viewing. An amazing service and I was kept informed and advised throughout. A particular mention to Ben Johnson for going that extra mile during the initial marketing stage and Maria Meddings who co-ordinated the process until exchange of contracts. Her efficiency and tanacity ensured all boxes were ticked and everyone kept informed of the proceedings. I would recommend Wards for their efficiency and market presence within Kent.

Gary · 21 September 2020

★★★★★ 1/5

Trustpilot

Worst selling and buying experience…

The worst selling and buying experience ever at Wards Rochester/Strood! Avoid this ‘estate agency’ at all costs. Unprofessional, terrible communication, lack of pace, amateur. Don’t be fooled by their reach, there are plenty of other more professional and conscientious agents out there. And never, ever, take any of their partner referrals like Solicitors, they’re equally terrible and will make the process even more stressful. We’d never use them or their contacts again and strongly advise you not to either. Simply awful.

MHA · 6 April 2024

★★★★★ 1/5

Trustpilot

Terrible. No show.

I had an appointment with wards to view a property. The agent no showed and when I called them to ask what happened, they suggested I called to cancel the appointment. I wasted 1hr30 mins driving there and back. Suffice to say a simple and insincere apology wouldn’t be enough. I requested a call back from the manager, no call yet received after 48 hours. I’ve found trying to arrange viewings very one-sided and reactive on their part. They simply do not call back to confirm, I would have to chase.Edit- Wards suggest the vendor needed to confirm the viewing. The property is empty and Wards hold the keys. Their reply shows a lack of investigation and professionalism. I wrote to the MD who has not afforded me a reply.

Lucas · 17 September 2020