Trusted Agent profile · Dartford
★★★★★
2,091 reviews across 2 platforms
7 Market Street, Dartford, DA1 1EB
Wards's office in Dartford, at 7 Market Street, is rated 4.6 out of 5 across 2,091 reviews on two platforms, including 264 Google reviews rated 4.3.
Tell us what you need and we'll put you in touch. Wards hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Dartford.
Every review we hold for the Dartford office, from every platform, shown as written. First names only.
5/5
TrustpilotDevon at Wards
We dealt with Devon at the Rochester branch. He called us about a house that he thought we would be interested in and he was absolutely right. He kept us informed and always got back to us when he said he would. Very good customer service.
Hi Robyn,Thank you for leaving a review! It's great to hear how Devon has helped you find the right property for you and how informative he's been throughout the process.Best wishes,Wards.
5/5
TrustpilotStepped up when we needed to keep to a deadline.
A particularly emotional time made a lot easier to deal with thanks to Wards of Chatham . Ashley and his team were very professional and courteous at all times and the whole process was a relatively quick one given the circumstances. Thank you again for all of your help.
Thank you for your review, very kind of you. I'm delighted Ashley and the team helped you. I'll certainly pass on to him, he will be pleased.Kind regardsDavid HayesBranch Development Director
5/5
TrustpilotDear Wards Ramsgate and leading team,
Dear Wards Ramsgate and leading team,This is Cristina ,the new tenant in Ramsgate area.Trust you all had a fantastic weekend.Based on my experience following the steps for renting in this area. I would like to express my gratitude to the Wards letting team ,mainly to Miss Jade BayfordLettings Negotiator and Mrs. Emma that has been really supportive and efficiently collaboration in the entire process assuring everything is on the both parties contentedness and assuring the fully closed process rightly and greatly conveniently. Wish you the best ahead and many rewards endeavour.Kind regards,Cristina B.
Hi Cristina,Thank you for taking the time to leave such a detailed review. We'll be sure to pass your kind words on to the team!Many thanks, Wards of Ashford Estate Agents
5/5
TrustpilotThank you from a first time buyer
A huge thank you to Keshal and his associates for helping me take my first step onto the property ladder. His knowledge, consideration and charisma is a credit to Wards of Rochester. Not only did he recommend a great property, but he was in constant communication with me throughout the process. A great help to first time buyers and I recommend him and his team unreservedly!
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
GoogleAbsolutely outstanding service from wards Dartford for the sale of my property! From the first visit from James to the move the team in The Dartford branch were so helpful .which made my move so much less stressful. I highly Recommend this Dartford. Thankyou again for such a quick move.
5/5
GoogleWards letting and Estate Agency has been fantastic in my search for a new home rental. All their staff have been courteous and abundantly helpful making the whole process stress free...I would recommend them to anyone searching. Cheers!
Hi Tobi, Thank you for leaving a review! It's great to hear how positive your experience with our agents has been and how abundantly helpful they were in making the process as stress free as possible. Best wishes, Wards.
5/5
TrustpilotLee from Wards at Ashford has been…
Lee from Wards at Ashford has been really helpful in setting up and resolving any issues with the tenancy agreement on my house. He was on hand to answer queries and concerns and put all of the necessary arrangements in place with the new tenants to ensure the switch over was successful and stress free for both parties. Thanks for your help Lee.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
GoogleWards Dartford and specifically George and Tasha Rice were super helpful with my first ever rent in UK. George always responsive either over email or over phone, and Tasha walk me through my contract patiently explaining all clauses. I felt safe and well looked after.
Hello Anna, Thank you for taking the time to leave a review. We're glad to hear that you had such a positive experience! Best wishes, Wards of Kent
3/5
GoogleWe have recently sold a late friends house through Wards. Geoff was amazing from start to finish. He was very respectful of the property and kept us fully updated throughout. He was always easy to talk to and nothing was too much trouble. The Dartford team have made a difficult time feel so much easier.. Thankyou
Dear Paula Thank you for recent feedback regarding Geoff and our team in our Dartford branch. I am so glad he was able to help during your difficult time. Stay safe. Kind regards Sam Dalton Senior Operations Director Wards Estate Agents
5/5
TrustpilotOutstanding service
Katie George, Senior Property Co-Ordinator has been a pleasure to deal with. Her help is invaluable, her advice is clear and helpful. She is pleasant and deals with everything very professionally and promptly. I am very grateful for all Katie's help over the last 6 months.
Hi Karen,Thank you for leaving a review! It's great to hear how helpful Katie has been and how clear her advice to you has been throughout your process.Best wishes,Wards.
5/5
GoogleWards was absolutely brilliant especially AJ he was a great professional helped us secure a lovely home would defiantly recommend using wards service great job
Hi Lee, Thank you for sharing your feedback about your experience with our Wards Dartford estate agent team. We’re delighted that AJ provided professional support and guidance while helping you secure your new home. Our estate agent team always aims to provide expert property guidance and reliable support throughout the moving process. We truly appreciate your recommendation and kind words. Thanks, Wards
5/5
TrustpilotRenting a house
Renting and moving house has never been an easy experience however with Emily from the Ashford branch it really was. From applying to view at the beginning right through to being in our new home Emily was a huge support and always happy to answer any questions or queries we may have had. We couldn’t be more happy with the service delivered.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
GoogleGeorge & Marina have been brilliant. Went above and beyond and couldn't of been more helpful. Process was easy and the online reference checks was easy to do and quick response. Would advise anyone looking for a rental property to ring George in lettings.
Hi Paul, Thank you for leaving a review! It's fantastic to hear how brilliant George and Marina have been throughout your process and how they've gone above and beyond to help you. Best wishes, Wards.
5/5
GoogleHad the best experience with Wards during the house purchase process. Milly was absolutely brilliant. Super friendly, helpful and incredibly professional. We have dealt with many of the other agencies selling homes in the area and very few are like Wards. Definitely recommend going via Wards for any first-time buyers...and ask for Milly. You won't regret it. She is a total gem!
Hello, Thank you for taking the time to leave a review. Many thanks, Wards of Kent
5/5
TrustpilotUp most help and more
We recently changed over to wards from a different estate agents, and we have had the up most best experience with wards!. From the get go of the change over we have had the best communication with our property manager Nikki Cullen. She has gone above and beyond to help and deal with issues we had been hit with, she really does her job plus more to help get things done and sorted. Especially with the issues that came with the property we lived in (no fault of wards at all, was a property they took over). Couldn’t thank her enough for what’s she has done. 100% recommend wards and 1000% recommend Nikki!
5/5
TrustpilotSally Bryant was very supportive…
Sally Bryant was very supportive throughout the process of selling our house. Sally kept in regular contact liaising with all parties involved and the solicitors, we would highly recommend. Thank you Sally again for all your help.
Hi Peter,Thank you for leaving a review! It's great to hear how supportive you've found Sally to be throughout the sale of your house and how she's liaised with all parties involved.Best wishes,Wards.
5/5
TrustpilotFabulous service Judy Day 😊
All the staff at wards were very helpful and polite but I must mention the great service from Judy day who was our coordinator she was extremely supportive,helpful with lots of knowledge was patient and informative all the way through the experience of selling and buying a new home at times the process was very stressful and frustrating for all of us but through no fault of ours or Wards but Judy kept us up to speed with phone calls throughout and went above beyond just being a coordinator her professional and friendly approach to everything was extremely helpful even through a sad bereavement she made herself available and I believe if it had not been for her we probably would’ve pulled out of the sale and purchase a very big thank you to Judy Day 😊
5/5
TrustpilotWards Dartford Rentals - Marina
I recently had to rent my flat out and due to changing circumstances I must admit we were quite indecisive but Marina was incredibly patient and helpful. Once we got sorted, she found us fantastic tenants in no time, she was so friendly and nice to deal with and nothing was too much trouble, always quick to respond too. Really happy we used Wards.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
GoogleImarna has been fantastic through the buying process, on the first viewing she was very knowledgeable about the development and all the questions I had. She has been very professional and even called to say congratulations on the acceptance of the offer. I would highly recommend Wards and would not hesitate to buy or sell through them in the future.PositiveResponsiveness, Professionalism
Dear Tommy, Congratulations on your new purchase! We all the wish you the very best in your new home and Imarna was delighted to have been able to help you. Stay safe. Kind regards Sam Dalton Senior Operations Director Wards Estate Agents
5/5
TrustpilotFantastic team in Hythe Kent
During a very long and stressful house hunting period, Wards stood out from all the other agents in Hythe and the surrounding areas.They were professional, knowledgeable and most of all, very kind and compassionate. I felt that they were genuinely trying to help me with a difficult search and they pulled out all the stops.The branch is very well run by little Mark who clearly has great leadership skills. Big Mark was amazing at helping me secure a property at a very fair price. Darren was always friendly and helpful. Florence was my saviour, she cheered me up and gave me sound advice all the way through. Overall, an absolutely brilliant team and definitely the one I would market my own property with, without any hesitation.
1/5
GoogleOrganised an appointment for a valuation, had a confirmation email, I called and confirmed on the morning of the appointment but they didn’t turn up. Lost an afternoon of work waiting. Would definitely not trust them to sell my house!
Dear Alison Thank you for taking the time to leave us your review and we are very sorry for the inconvenience caused. Regrettably, when your information was initially taken, your telephone number was noted incorrectly. A member of staff was asked to visit your home that morning to confirm your details, take the correct telephone number and to advise you that the appointment would need to be rescheduled so that some additional information could be taken first, in order to provide you with an accurate valuation. As there was no response, the branch sent you an email to confirm the above. We understand that you have since confirmed that this email went into your junk box and you did not therefore receive it in time. We are sorry for the frustration and inconvenience that this has caused you, which we can assure you was completely unintentional. Should you still wish for us to provide you with a valuation, please do not hesitate to contact us as we would love to help you with the marketing of your home. If not, then we wish you the best with your move and thank you again for your feedback. Kind regards Wards
5/5
TrustpilotEmma was excellent...
5/5
TrustpilotFriendly and professional
Thank you to Devon and Judy from the Rochester branch, through whom we bought our new home. Devon was great when we were organising viewings, very professional and friendly. And Judy really helped push things along when the chain got a bit stuck.
Hi Ellen,Thank you for leaving a review! It's great to hear how Devon and Judy have been able to help you throughout the process of buying your new home and kept things moving forwards for you.Best wishes,Wards.
5/5
TrustpilotWould just like to thank Sally Bryant…
Would just like to thank Sally Bryant from the Ramsgate office for going above and beyond on my purchase. There were a lot of problems getting solicitors to communicate but Sally was always there pushing and keeping me updated. If it wasn't for her we wouldn't have exchanged before Christmas. Thank you Sally from the bottom of my heart.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Wards hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Dartford.
