Trusted Agent profile · Dartford
★★★★★
2,091 reviews across 2 platforms
7 Market Street, Dartford, DA1 1EB
Wards's office in Dartford, at 7 Market Street, is rated 4.6 out of 5 across 2,091 reviews on two platforms, including 264 Google reviews rated 4.3.
Tell us what you need and we'll put you in touch. Wards hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Dartford.
Every review we hold for the Dartford office, from every platform, shown as written. First names only.
5/5
GoogleWe've had a really positive experience with Wards in Dartford. They have made selling our home a breeze. We have really valued the open, professional yet friendly stream of communication and never felt anything but supported. We'd like to mention Yasmin who has been absolutely brilliant throughout the process! Thank you.
5/5
TrustpilotFirst time buy to let.
Purchasing a buy to let property in your late forties is quite a daunting task especially when you live in London. Thankfully, Laura and her team at Ward's were recommended to manage the tenancy, from initially, preparing the advertisement and photographs, responding to interested tenants, arranging property viewings, selecting the right candidate with reference and credit checks to organising the contact and key exchange.Their services continue after the tenant moves in, with the management of every aspect of the property (initial inventory, rent collection, biennial and annual inspections, gas safety and electrical testing) providing you with peace of mind and reassurance that the property is in safe hands and cared for.if you are looking for a reliable and professional company to manage your property, I would not hesitate in recommend Wards, thank you again Laura and her team for their fantastic support, without it I would not be a proud landlord of my first property.Best wishes Wayne.
5/5
TrustpilotWhat professionalism exists here
Firstly, my daughter needed a property to be moved into pretty sharpish. The staff at The Ramsgate branch of Wards were so efficient and courteous and her move went without a hitch after finding, very quickly a lovely property. She’s so happy. Secondly, I required to find suitable tenants to move into my property pretty fast. In steps the charming David Odunlami. One of Wards letting professionals. He was so efficient in sorting out every single hurdle I encountered and there were quite a few, I had to catch my breath. Quick and on point the whole way to reach, on time a very satisfactory result. I highly recommend David and Wards and will undoubtably be back with them as they are just what I was looking for. Regards . Pieter & Gary
5/5
TrustpilotHello..I'm Adrian
Hello..I'm Adrian, and recently I took the necessary steps to rent a house for me and my wife.. I went to many real estate agencies, most of which barely wanted to communicate with us.. with one exception... WARDS! !!!! Here we met a wonderful person.. Abigail Cantrell... who did everything possible to help us.. even if the time was very short, she managed to make the impossible.. something very possible... for us.. Experience our relationship with WARDS was "next level" because of her... Thank you Abigail, even though we have never met, until now, your name will always remain a special CV for me and my wife... We wish you success in your career, and we hope that someone from the management will appreciate you, even more than we do... All the best !!!!!
5/5
TrustpilotWards of Rochester
Just wanted to say a big thank you to the team at Wards Rochester (Jason, Debbie, Dawn, Matt, Devon) and a particularly big thanks to Judy. As first time buyers we didn’t really know what to expect through the whole process but Judy was on hand to answer all our questions (no matter how silly they were !). Judy was on top of everything and when we couldn’t get answers from our solicitor she made sure to chase them which took a lot of stress off of us. Would definitely recommend Wards to anyone that asked.
5/5
TrustpilotA tale of two agents
After two months and no viewings with my previous agent, I am so pleased a friend recommended Wards, High Street, Hythe. Within two weeks of an initial visit by Mark Backhurst, five viewings were arranged culminating in the sale of my flat. Excellent, professional and friendly service from Mark and his team resulting in a trouble free sale. Highly recommended.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotOutstanding service
We would like to thank Wards, and in particular Adam Howell, for their outstanding service in the sale of our house. From Adam's first visit to completion, this has been a pleasant and smooth journey. The first offers came in just a few days after our property was advertised. Communication was excellent throughout. We couldn't be happier and highly recommend. Thank you, Adam!
Hello, Thank you for taking the time to leave a review. Many thanks,Wards of Kent
5/5
TrustpilotSelling our house through lockdown!
Selling our house through lockdown!! could have been a nightmare but It all happened really quickly!! Paul and the team were always there supporting and pushing it on driving the sale!! Great communication at very regular intervals that was very reassuring. Communication never went quiet we felt totally informed as to where we were. They proved that they really know their job!!
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotGeorge Jordan is a fantastic letting agent
George Jordan was a phenomenal letting agent, that helped us in many ways through our journey into letting our first house together. He was kind and attentive as well as resolving all issues we had pretty much instantly. I am very pleased we went with wards and had George as our letting agent as this made everything go so much smoother and giving the least amount of stress. I couldn't thank him enough for the work he put in.
5/5
TrustpilotWith many thanks to Callum and Curtis
With many thanks to Callum and Curtis. After a first mess about buyer through no fault of theirs. Curtis pulled out all the stops and worked his socks off to get my house sold. They dealt with all problems put in our way. These two are always there to answer the phone and help out in whatever way they can.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
4/5
TrustpilotCompleted on my new property on the…
Completed on my new property on the 15/09/2020 which is being completely renovated at the moment 😊. I can say that Tim was 100% outstanding, so helpful and friendly ( customer care was excellent ) . I must include Ingrid and Julia, thank you for your help through the process, now looking forward to moving into my new home 😊. Thank you guys
Good afternoon Audrey, Thank you for taking the time to leave this review, especially with your kind words about Ingrid, Tim and Julia- I'm sure they will be delighted by your comments. We hope you enjoy your new home! Kind regards,Danielle
5/5
TrustpilotBest letting agency for first timers.
Because we recently moved into the UK, I've been told that I should plan to get a rental property in about 6-8 weeks but these guys pleasantly surprised me, I got everything wrapped up in 2 weeks! No hassles with the documentation process. Thanks so much Patrick! The process was seamless and he kept giving us updates every step of the way, everyone thinks we got a great deal on this 2 bedroom terrace, we think so too! Definitely looking forward to buying a property through them in the near future, that's how much confidence we have in Wards. Thanks again!
5/5
TrustpilotI can only say as I found..
I can only say as I found..I dealt predominantly with Phil personally, (although I found his team equally as impressive when I did deal with them),Phil is a most impressive professional man, he never dodged my calls and responded timely to my emails, If I needed to sell again I wouldn't use anybody else,Phil your a star!! Thank you buddy :-)
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotDynamic Wards of Hythe⭐⭐⭐⭐⭐
Thank you so much to Mark, Mark and Darren of Wards Hythe. Wow! what a dynamic team! Mark managed to get us a genuine offer on our property in less than 24 hrs of being on the market. It is clear this is a well organised, knowledgeable team running this office in Hythe.I wouldnt go anywhere else to market my property.☆☆☆☆☆
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotWards Ramsgate - Lettings Team
I made the decision to let my property and the staff at the Lettings Team at Wards in Ramsgate have been extremely helpful from the very beginning. Advising me at all stages, always being there to answer my questions and keeping me in touch at all times. Maria in particular needs a special mention as she was there helping me through the whole process and did so in a friendly, courteous and very professional manner. Also, David and Hannah were always on hand to answer any questions and were equally helpful. I would highly recommend the team.
5/5
TrustpilotWards Rochester team and local sales coordinator
Many thanks to Jason and his team at Rochester who were always on the ball and professional when selling our house, especially Debbie and Dawn who were helpful, reassuring and supportive during the twists and turns of our sale.We also found our sales coordinator Judy day an absolute god send, during the final sales process when ever we had a concern, she would offer reassurance and answers to our queries in terms we understood, when some of the legal processes and terms appeared a little confusing at times.
5/5
TrustpilotWouldn’t have moved without Wards/Kims help!
Where to start, so we used Wards to sell our home with the process starting in around May 2021, lots of usual issues with viewings, buyers, chains, mortgage offers/rates renewing etc. we eventually moved in May 2022. However I honestly believe this wouldn’t have happened and we would have lost a lot of time and money if it wasn’t for the efforts of Wards with managing the chain. Kim was vital to this and she went over and above to make sure the chain progressed as it needed to, chasing unresponsive solicitors, even speaking to individuals who weren’t even using wards to help them action their parts so the whole chain could move along. Lots of stressful moments and near misses but as stated above none of this would have gone through without Kim. Thank you so much Kim! The lads in the office were also always helpful and even helped chase thrnsolicitors on the day of completion when we hadn’t heard anything by around 3:15pm, which was then quickly resolved after a call in to wards. All in all the most stressful move we’ve ever had. But wards were the only ones in the chain (around 5 buyers/sellers and at least another 3 estate agents and solicitors) that seemed to care. I would suggest to anyone that you use Wards or at least make sure your estate agent provides someone like Kim in a progressor type role to manage the chain.
5/5
TrustpilotShanur has been extremely helpful and …
Shanur has been extremely helpful and very responsive. I was impressed by how quickly he organised the work that was needed on the property and mobilised the right people / services to resolve the any issue. The house was rented literally in no time. I would definitely rely on Shanur for my next property and recommend him to any of my contacts.
Hello, Thank you for taking the time to leave a review. Many thanks,Wards of Kent
5/5
TrustpilotWards New Romney, Exceptional Service, we could not have been happier.
We recently purchased our property through Wards New Romney, the process like any other purchase was lengthy and challenging. However, Wards New Romney and the team were fully supportive, and helpful in assisting us, and in particular our allocated agent Jake was exceptional. Jake was friendly, helpful and fully onboard with completing our purchase from the get go. He assisted us most days with additional viewings, answering questions contacting our buyer and solicitor when needed and encouraging us at all times, to give us confidence all would be completed as suggested. We could not have asked for more. His relations with the other office staff and our purchase progressor made everything easier and more streamlined. We were also thoroughly pleased with his recommendation to use their recommended/linked solicitors (Martin Tolhurst), this hugely improved the communication and we could not recommend this service enough.Jake could not have done more for us, he was patient, kind, understanding and helpful; he gave us so much time and assistance to get our purchase and sale completed we could not have asked for more. If you want a helpful and supportive experience, with clear communication and excellent customer service you need to choose Wards New Romney!!
5/5
TrustpilotThe best service ever :)
Louise, We would like to thank you very much for your great help and full professionalism, huge support and big commitment. We appreciate it very much and we are very lucky to have you. Thank you so much for all you've done for us. You made our dreams come true :)You are the best one:)Iwona & Krzysztof
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
GoogleIt was a pleasure dealing with Aj at the wards estate agents. Very professional and very very helpful. Definitely recommend
Hi Terry, Thank you for your feedback. We’re delighted to hear that Aj at Wards Dartford provided such professional and helpful support throughout your experience. Our estate agent team always aims to offer expert property guidance and attentive service, so it’s wonderful to know this was reflected in your interaction. We truly appreciate your recommendation. Thanks, Wards
5/5
GoogleA great team to work with, thank you for the immense effort and professionalism. Special thanks to Marina for your cherished experience which came in handy during this Let.
Hi, Great to hear that you've found us so professional to work with, we'll pass your feedback onto Marina and the team. All the best, Wards of Kent
5/5
TrustpilotPositive
I can't thank Laura enough for the professionalism shown throughout the sale of our property.The team have been excellent with communicating throughout with the additional support of Debbie.Through Laura being down to earth, when explaining details of the sale that may otherwise may confuse, has been refreshing.Huge thank you to Wards for making this a positive experience.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
GoogleReally professional and helped us so much to get this property! Thankyou ! Would definitely recommend Aj Singh 😊 …
Hi Yasmine, Thank you for sharing your feedback about your experience with our Wards Dartford estate agent team. We’re delighted that AJ Singh provided professional and supportive guidance while helping you secure your property. Our estate agent team always strives to offer expert property guidance and reliable support throughout the moving process. We truly appreciate your recommendation. Thanks, Wards
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Wards hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Dartford.
