Mann reviews

★★★★★ 5/5

Google

We have been trying to find a place to rent and we came across Mann in dartford. The staff here are brilliant they have helped us out so much and put our needs first and got us a very nice 4 bed in no time I couldn’t have asked for any better service a shoutout goes towards Sukh Uppal he has been a star hats off to him

Kamran · 13 December 2025

★★★★★ 5/5

Google

We would like to take this opportunity to thank Alex from Mann for her outstanding service in helping us purchase our new home. Alex was incredibly helpful, responsive, and attentive to our questions and needs throughout the entire process. She went above and beyond to make sure that we were comfortable and informed at every step of the way. We would highly recommend Alex to anyone looking to buy or sell a home. She is a true professional and a pleasure to work with.

P · 31 May 2023

★★★★★ 5/5

Google

We would like to take this opportunity to thank Alex from Mann for her outstanding service in helping us purchase our new home. Alex was incredibly helpful, responsive, and attentive to our questions and needs throughout the entire process. She went above and beyond to make sure that we were comfortable and informed at every step of the way. We would highly recommend Alex to anyone looking to buy or sell a home. She is a true professional and a pleasure to work with.

P · 31 May 2023

★★★★★ 5/5

Google

Had a great experience with Mann Countrywide Dartford office. Sukh Uppal and team are great. Highly recommend.

Michael · 13 December 2025

★★★★★ 5/5

Google

The team at Mann have been absolutely amazing from start to finish, especially Beth. Going through the sales process again after 30 odd years was very daunting but Beth made the process so seamless. She was extremly helpful in terms of communicating between myself & the vendor & kept me informed every step of the way. She often went out of her way to assist & we are extremely grateful. We cannot thank the team enough for their professionalism, patience, excellent communication & general friendliness. All the best Beatrice.

E · 2 March 2023

★★★★★ 1/5

Google

Holly and Alexia in the lettings team were efficient and welcoming. The process of securing my property was smooth and the welcome gift on key collection was a thoughtful touch. Holly reached out within days of my move-in to request a Google review, which I appreciated, though at that point, the issues below were only just beginning to emerge. Since moving in, I have encountered several problems that should have been identified and resolved before the property was let: Fire safety The smoke detectors were non-functional at move-in, despite being flagged on the pre-tenancy inventory. This was not a minor oversight. The building is currently undergoing remedial works to remove Grenfell-type cladding, with scaffolding in place across the exterior; a context in which functioning smoke detection is not optional. The detectors themselves carried labels stating "Replace by June 2024", meaning they were already ten months overdue for replacement at the point I moved in. I raised this as an urgent safety concern in writing and via the online portal, requesting a clear timescale for resolution. Replacement detectors were only installed a week after I moved in. Appliances and fixtures The washing machine is 14 years old with a 5kg drum, a compact capacity now considered suitable only for very light use and was found to have significant black residue in the rubber seals and a noticeable odour. After running two full professional cleaning cycles, the machine remained unhygienic, and I had to arrange for my laundry to be washed elsewhere for two weeks. The landlord's position, conveyed by the property manager, was that there is "no mechanical fault" and replacement is at their discretion, despite the clear hygiene issue and the age of the appliance. The property was advertised as unfurnished and Holly confirmed this at the viewing, so I expected the curtains and lampshades to have been removed prior to my arrival. Instead, I found old lampshades with dirty, dusty exteriors and yellowed white interiors, and curtains with a yellowing, perishing rubber blackout backing deteriorated through age and sun exposure. When I requested permission to dispose of these, I was told they must be retained for when I vacate, despite the property having been let to me as unfurnished and my having no space to store them. The extraction fans in both bathrooms, which have no windows, are non-functional, creating an obvious damp and ventilation risk. The four panel bath shower screen seals detach when the screen is opened and are difficult to refit. Non-functioning under-cupboard lights were also reported and now fixed. Communication The maintenance contact, Jeri Davison, was unreachable by phone due to an ongoing system migration. The number listed on her email signature and out-of-office was not connecting. On 20 March I was told this was "currently looking to be resolved." As of 12 April, over three weeks later, the number still does not connect. Email responses took several days. A callback I requested on 30 March has still not happened. There are further issues with the property that I now feel reluctant to report, given the difficulty of getting any response. When I raised these matters with the lettings team, I was redirected to maintenance. I included the lettings team in all correspondence because these are conditions that should have been addressed before letting. Passing a new tenant to an unreachable team is not a resolution. For context: I am repainting the flat at my own time and expense because I intend to make this my home for the long term and maintain it to a high standard. I expect the same standard in return. I hope management reviews the property condition checks and communication processes, as the initial experience from the lettings side genuinely suggested a higher standard of service.

Ettiene · 12 April 2026

★★★★★ 5/5

Google

I highly recommend the Mann Countrywide Real-estate .Rebecca was our agent and she was always available to help or ask any queries. She kept my partner and I updated of our mortage progress.I also would like to take this opportunity to thank Tony. He was our mortgage broker .He had excellent people skills and was professional. He gave good advice about different types of insurance. I highly recommend both of them. Your guarantee 💯 to get the property.

Tonya · 1 January 2023

★★★★★ 1/5

Google

Viewed the property, 20 minutes past by, couldn't get in contact with neither of letting agents ( no email, no office number, no personal number ) to agree to pay the holding deposit and start the verification process. Gave an address that was hard to find, James was inside, didn't bother to call or bother to answer the call to advise how to get into the property Very unprofessional , having such an easy job and still not doing it property is a clear demonstration on how they treat their tenants and landlords

Iurie · 3 September 2022

★★★★★ 5/5

Google

Absolutely over-the-moon with the service that Tony provided during our complicated (so we thought, but Tony was an expert with our situation) re-mortgage. From the moment Tony introduced himself he was utmost professional, yet instantly created great rapport with us by giving a slight insight in to his sense of humour (don't let that go to your head!) As our case progressed, Tony absolutely shone above and beyond our expectations and really repaired what was quickly becoming a disastrous experience caused by other companies involved in the process (I won't mention our solicitors name!) We had some pressing and worrying issues that we needed advice on out of business hours (unrelated to Mann's involvement), yet Tony made himself available for a call - and gave fantastic consultancy and advice, ultimately offering THE solution - what more can you ask for when you're left to figure out the ins and outs of processes alone by your solicitor!? Tony's experience is absolutely impeccable - not one question he couldn't answer (and I certainly did test him!) If you're needing a trusted partner for your home journey - look no further (just be prepared for some cheesy humour...!) In the future, I will not hesitate to ring Tony who I know will just get the job done quickly and without a blocker. Thank you for all of your help, you really did turn it around and make our experience enjoyable and most importantly... easy!PositiveResponsiveness, Quality, Professionalism, Value

Pete · 25 August 2022

★★★★★ 5/5

Google

The speed and efficiency of the lettings team has been amazing over the past few weeks! Tim has worked above and beyond what we expected in order to help us prepare our new property to be available for lettings. Thank you Tim! Emma was super helpful navigating us through the insurances process and patiently explained all the options. Rebecca & Luke were wonderfully professional and responsive whilst assisting with the purchase of our new property,. All in all the Mann Sales & Lettings Teams in Dartford are positive, thorough and great to work with, backed by a nationwide organisation.PositiveResponsiveness, Quality, Professionalism

Heather · 25 August 2022

★★★★★ 5/5

Google

I'd like to extend a huge thank you to the entire Mann sales team, especially Rachel, Simmy, and Fletch. Rachel has been diligently monitoring our case despite numerous unforeseen circumstances. I deeply appreciate her dedication throughout the entire buying process. Strongly recommended if you are looking for someone you can trust to handle your purchase. Kyle

Ozil · 26 May 2024

★★★★★ 5/5

Google

When others failed, Mann are the ones that came through. Other agents messed us around by over promising and massively under delivering or just not keeping to their word. Luke Grey was a great help and for once I met an estate agent I could trust. His staff are great and very helpful and the service they offered was perfect. Sold fast and effortlessly by utilising their extensive client database. Thank you to Luke and staff at the Dartford branch.

Mark · 30 July 2022

★★★★★ 5/5

Google

Where do I start - Tony Rayney has been exceptional from start to finish. From the initial meeting Tony explained the full process in a very comprehensible way, that as a first time buyer I found both insightful & helpful throughout the process. I could always trust Tony to be at the end of the phone to reassure me at the uncertain times of the process & manage my expectations. Always advised what was best for my needs & openly communicated. High level of Conscientiousness & Customer Service, worth every penny & I look forward to using Mann again in future.

Jordan · 30 July 2022

★★★★★ 5/5

Google

Tim and his team at Mann are absolutely amazing. I initially attempted to find tenants myself on Open Rent but struggled for two months. It was a never ending nightmare of time wasters and I was beginning to think that I would never find anyone. I called Tim and registered my property with Mann. They took over, took some new photos and I had two fantastic tenants signed up within days. I would recommend Mann to any landlord looking for great tenants. I just wish I had used them from the start!

Bobby · 30 July 2022

★★★★★ 5/5

Google

From start to finish, Mann in Dartford were amazing. Toni and Millie were both helpful and friendly and gave me the time I needed to look around the apartment. Once I started to have issues with the lawyers holding my purchase up, Millie kept an eye on the progress and constantly helped to speed things up and facilitate the communication on both ends. Overall, I am very happy with the service I got from Mann in Dartford and would highly recommend them!

S · 30 July 2022

★★★★★ 5/5

Google

I recently bought at property which completed on Monday. From start to finish Millie was very helpful, constantly chasing up the solicitor and keeping me updated throughout ( honestly better than my solicitor!😂). I was having trouble with my solicitors and Millie helped to speed up the process and track their progress. Millie was extremely responsive and always there to answer questions . She is always very polite and friendly. She made it simple and easier to understand as a first time buyer. I wouldn’t have been able to do it without her. Would 100% reccomend Mann and Millie to future buyers!

Megan · 30 July 2022

★★★★★ 5/5

Google

From start to finish Tim was fantastic with letting my property & understood my concerns with finding the right tenant. Everything was done super speedy but efficiently and communication was easy. Within a week of finishing a refurb, I had a tenant moved in and all documents and access to documents had been set up. Fab experience and definitely easier and far more professional than the previous agent I had been using. Thanks Tim & Team

Lauretta · 2 December 2022

★★★★★ 4/5

Google

The biggest thank you to Millie Lines at the Dartford branch. I can’t speak highly of her, alongside her colleague Rebecca they are the only 2 who pushed and supported during the sale of our property. It was a tough 6 months and many moments where it was beyond frustrating however they chased, advised and supported throughout. Thank you to you Millie for all your hard work! We got there in the end! I would 100% recommend Millie!

Jade · 30 July 2022

★★★★★ 5/5

Google

I cannot speak highly enough for the professionalism, friendliness and overall quality of Mann Dartford. Despite an extremely complex sale, Alex, Beth and Rachel were absolutely amazing and put up with all my phone calls without a complaint and were so friendly the entire time. I highly highly recommend you use them for the sale of your property, you won't be disappointed.

Lewis · 28 September 2023

★★★★★ 5/5

Google

My wife and I just moved into a lovely property with the help of Mann Dartford. The agency was very helpful and communicative through the process, and have continued to support us as we settled in. Special thanks to Alexia and Tim, who made our move so much easier!

Harry · 25 June 2024

★★★★★ 5/5

Google

During the last two years being a buyer has been incredibly stressful due to so much competition. Then I found a property with Mann and finally I was being treated with respect and professionalism. I can honestly say I had dealt with over 15 different estate agent when searching and Mann (in particular Rebecca) was a breath of fresh air and the only one in Kent I want to work with again in the near future. We were ignored, lied too, and even left out of pocket by Anthony Martins - avoid them at all costs! Rebecca on the other hand was so honest and determined to ensure a smooth process; constant communication and updates, chasing the necessary parties (even when they were difficult) and offering support and advice where needed. It’s a stressful process for everyone but Rebecca made it efficient and was a pleasure to work with! Thank you!

Sim · 4 October 2021

★★★★★ 5/5

Google

The team at Dartford office are hard working & professional & go over & above to get your house sale over the finish line . We had a painful 9 months because of a abortive sale further up The chain but staff at the branch ( especially Rachel ) stuck with us & made what’s a very stressful time seem less painful ! They do what they say their gonna do when they say their gonna do it ! 3 Rd time using mann & co & that’s for good reason !

S · 30 July 2021

★★★★★ 5/5

Google

Rebecca and her team have worked tirelessly the past year trying to get my house sold, they have always been supportive and empathetic . I would most certainly recommend Mann and Co to see your home

Lanette · 13 December 2024

★★★★★ 5/5

Google

Great team to work with. Kept me informed all the time. They found the perfect tenant for me. Friendly, efficient with great customer service. Thank you Tim, Alexia and Ethan for an exemplary service you have provided. I’m a happy and satisfied customer.

Cynthia · 17 August 2024