Land Estates Agent Dartford reviews

★★★★★ 1/5

Google

AVOID AVOID AVOID The worst agency I ever dealt with, especially when it comes to repairs or issues reported. Takes forever to get something done after a lot of chasing by phone and email, mostly things just dont get done at all. Always condescending attitude trying to make you feel like you don't know anything or are flat out stupid and wasting their precious time. When raising issues in the flat, such as mice infestation or cold drafts, damp on the wall or giant holes around pipes, they will say it is supposed to be like that because "this is living in England". If the market wasn't so ridiculous with prices, we would be long gone. When the time comes to finally move elsewhere, I wonder if they'll make issues to not pay back the deposit as plenty reviewers stated here. They don't deserve even 1 star.

Magdalena · 26 March 2024

★★★★★ 5/5

Google

I would like to thank the Land Estates team for doing such an excellent job at helping me rent in Dartford. I would like to give a special mention to Lewis and Kim for their support.

Anisul · 27 December 2023

★★★★★ 5/5

Trustpilot

Thank you Ms Donna and Mr Lewis

The Land Estate is an amazing agency. I’ m saying that because recently I bought a property and theoretically we weren’t a client but Mr Powell and especially Ms Harris were professional towards us. They we’re replying very fast to our email when questions were raised and always keeping in touch with us and not because of we were buying a flat just because they care, which is very hard to find someone like this which doesn’t know you but trying to help you in getting everything done properly. I can say for sure that, if we ever need an estate agent, we would like to have them as we now know that Ms Harris will go extra mile for their clients and gets the job done.

Gabriel · 22 January 2023

★★★★★ 5/5

Trustpilot

Fantastic service

Fantastic service. One person dealing with the entire journey from first meeting to the final day of sale. Easy to contact and always available. Even dealing with conveyors for me. Land Estates made what could be a stressful time very manageable. Thanks to Lewis and his team.

Mrs · 13 December 2024

★★★★★ 5/5

Google

It was great working with land state agent team .They are very nice I highly recommend them. We got our house in short period of time. We are able to meet our expectation. Lewis is very nice and helpful person.

Namuna · 24 August 2023

★★★★★ 1/5

Trustpilot

FALSE & MISLEADING CUSTOMER SERVICE

I first encountered Land Estates through Zoopla when I was looking for rentals within Dartford area and was granted a direct appointment for viewing on 10th of May 2022. Later, I was informed of my successful bidding on property 68, Station Road, DA1 3QG and was emailed a tenancy agreement for commencement date of 23rd May 2022. I even provided a guarantor as requested and completed an online application to register my guarantor details with a link that they provided. The agency demanded a holding fee of GBP334.61 upfront to reserve the property which I had transferred from my account accordingly. However, on 20th June I received email notification by the agency that the tenancy agreement has been cancelled as property had been supposedly withdrawn by the landlord. As an alternative option, the agency then arranged for a second property to be viewed which met my approval and I agreed verbally to proceed. A few days later, I called the agency and was told that they had agreed upon a tenancy agreement with another applicant for the second property which they had committed to me. I have decided NOT to proceed with Land Estates for further viewings and requested a full refund of my holding deposit but to date, they have not responded to my numerous phone calls and ignored my email requests. Today, Monday 3rd October 2022 I sent another email follow-up and received a reply stating that the fees are forfeited as the guarantor I had provided did not qualify in terms of the required earning capacity. The email quoted their so-called rights under the Tenant Fee Act 2019 to keep the holding deposit. I took the initiative to research this Act and to my surprise the Tenant Fees Act 2019 states: "The Tenant Fees Act bans most letting fees and caps tenancy deposits paid by tenants in the private rented sector in England. The ban on tenant fees applies to new or renewed tenancy agreements signed on or after 1 June 2019. The government guidance on the Act for tenants, landlords and letting agents helps explain how this legislation affects them. You might also find the ‘How to Rent’ and ‘How to Let’ guides useful. The aim of the Act is to reduce the costs that tenants can face at the outset, and throughout, a tenancy. Tenants will be able to see, at a glance, what a given property will cost them in the advertised rent with no hidden costs. The party that contracts the service, the landlord, will be responsible for paying for that service, helping ensure the fees charged reflect the real economic value of the services provided and sharpen letting agents’ incentive to compete for landlords’ business. Local enforcement authorities have primary responsibility for enforcing this legislation. The Tenant Fees Act created an independent lead enforcement authority to provide advice and information to local authorities on the Act. Bristol city council has been appointed as the lead enforcement authority for lettings. From 1 June 2019, the only payments that landlords or letting agents can charge to tenants in relation to new contracts are: - rent - a refundable tenancy deposit capped at no more than 5 weeks’ rent where the total annual rent is less than £50,000, or 6 weeks’ rent where the total annual rent is £50,000 or above - a refundable holding deposit (to reserve a property) capped at no more than 1 week’s rent payments associated with early termination of the tenancy, when requested by the tenant - payments capped at £50 (or reasonably incurred costs, if higher) for the variation, assignment or novation of a tenancy - payments in respect of utilities, communication services, TV licence and Council Tax - a default fee for late payment of rent and replacement of a lost key/security device giving access to the housing, where required under a tenancy agreement" As you can clearly see holding deposit is refundable by Law. It is also applicable to tenants in relation to new contracts and I have not even begun the process of becoming a tenant with Land Estates! This is very unprofessional and bordering on monetary scam. I was ill advised by the relevant agent and completely ignored. Be very aware of your rights and don't let Land Estate take advantage of you. I shall be referring my case to the The Property Ombudsman Mrs N. Thayaparan

Neelaveny · 3 October 2022

★★★★★ 5/5

Google

I’ve recently started renting with land estates and the experience has been great. The whole process has been extremely swift and any concerns I’ve had have been dealt with immediately. Would absolutely recommend this agency to anyone looking for a hassle free, positive renting experience :)

Neelima · 2 April 2026

★★★★★ 5/5

Google

Lewis was a really amazing agent throughout the whole process in letting a flat ! Constant updates and was very quick in answering any questions I had. 10/10!

Andrea · 25 February 2024

★★★★★ 5/5

Google

It was nice meeting them, especially Jane; she was calm and helpful. I hope we get along as we proceed.

TOBILOBA · 6 September 2025

★★★★★ 5/5

Google

Land estates have recently sold my late mother's house excellent service throughout starting with Ali and a big thank you to Donna for her constant hard work to help me and my brother at all times to make the whole process as easy as possible at our very sad time will definitely recommendPositiveProfessionalism

Tracy · 24 August 2021

★★★★★ 1/5

Google

Renters please avoid this agency. This is a local agency and what they want is just money. They only think about landlords so for landlords this is a very good agency. Staffs are rude. If you are from different background, I must say stay away as they act differently. If I could give 0 star I would give. Just stay away from them if you are a renter.

Farzana · 25 June 2024

★★★★★ 1/5

Google

Renters please avoid this agency. This is a local agency and what they want is just money. They only think about landlords so for landlords this is a very good agency. Staffs are rude. If you are from different background, I must say stay away as they act differently. If I could give 0 star I would give. Just stay away from them if you are a renter.

Driving · 24 June 2024

★★★★★ 4/5

Google

I am a landlord of over 10 years and have been working with Land Estates Dartford for the last 6 years. They are a great local estate agent with fantastic knowledge of the Dartford area. I would single out Lewis in the Lettings Team for a special mention - not only does he know his stuff, but more importantly he is reliable and responsive and LISTENS to what his clients want/need and gives the right advice. The result is a fantastic level of service from him every time. I would highly recommend.

Sazzy · 28 September 2023

★★★★★ 5/5

Google

I received a very good service during the sale of my property recently. Lewis who was the agent that handled my sale, was excellent and very professional throughout the process. He kept me updated on progress at every stage and was always ready and willing to answer questions I have. The entire process was seamless and ended successfully. Well done to Land Estates for a fantastic service.

Alex · 24 June 2024

★★★★★ 5/5

Google

Lewis went above and beyond with our probate sale. He was very hands on and communicated with us throughout the process. Thank you so much Lewis for all your hard work

Julia · 20 March 2025

★★★★★ 5/5

Trustpilot

GREAT SERVICE FROM LAND ESTATES!

Land Estates are very professional in their dealings. They took on board my needs as a landlord and the calibre of tenants I required for my property. Great communication from the team involved in process from marketing/viewings/signing of contract. I felt reassured and was kept in the loop throughout. The patient nature of the staff meant no query/concern was too small or big for them to address as soon as it was brought to their attention. Thank you to Lewis/Joshua/Kim. To the entire team keep up the good work. Jennifer

Jyn · 30 September 2021

★★★★★ 5/5

Google

Absolutely great from start to finish. Lewis was friendly, professional and knowledgeable. Donna has been our ally in making this go as easily and quickly as possible. Highly recommended!

Dan · 28 September 2023

★★★★★ 5/5

Google

Excellent service. Especially, the service from Lewis Powell was really good and great customer service. Quickest tenancy agreement I have completed, complete digital and great transformation.

Shyam · 27 November 2023

★★★★★ 5/5

Google

Thank you very much for your help, especially Lewis Powell and Tamsin Smith, they quickly and patiently helped me solve the problem of renting a house. It is very important to me who just came to live in the UK from Hong Kong. Thanks for their help. In the future, more Hong Kong people will come to live in the UK. If I want to recommend a real estate company, Land Estate Agents must be my first choice. May God bless everyone.

Billy · 24 August 2021

★★★★★ 5/5

Google

The viewing process has been a great experience. Lewis was very friendly and able to answer any questions we've had, even as silly ones as related to parking permits or space availability in the area or about council tax band :) in my opinion, this is super important as I've had other viewings where agents literally told me to check for answers to my questions online.. Overall, very professional and highly recommended!

Mags · 24 August 2022

★★★★★ 5/5

Trustpilot

A positive experience

We have recently exchanged contracts on our house purchase and have been in regular contact with Donna at Land Estates. She has been consistently helpful, efficient, understanding and professional at all times. She has often gone above and beyond in pushing things forward on everyone’s behalf. Although, technically we were not her clients and she was obviously acting on behalf of her sellers, she has been fantastic in her positive, helpful attitude towards us also, which has been greatly appreciated, particularly when dealing with smaller enquires by having a more direct channel to our seller and then responding to us quickly. She has added the human touch to the whole experience.Thank you Donna.

Mrs · 19 February 2021

★★★★★ 5/5

Google

Very helpful staff. Lewis Powell was professional and helpful while Kim was very knowledgeable about the area. Both were key for me making the right decision and I am loving the accommodation. Will definitely recommend this estate agent for their exceptional team and look forward to using Land Estates in the near future. Cheers guys!

Edward · 25 August 2017

★★★★★ 5/5

Trustpilot

Fantastic service!

We’re currently renting our first flat with Land Estates and had Lewis deal with us. He was fantastic, my partner has just started a new job and so his financial reference took longer than hoped but Lewis was fantastic with helping us sort everything out despite the delay and kept us in the loop with everything despite the fact that the referencing is done by a third party company. Having dealt with different estate agents in the past when renting university accommodation I can say Land Estates is the most positive experience I’ve had so far and you can tell they really care about their customers.

Jordan · 9 November 2020

★★★★★ 5/5

Trustpilot

If I could rate more than 5 stars, I would...

Having dealt with different estate agents to find a property to suit my needs... I came back to land estates whom I’ve previously dealt with before, who were able to assist.Without doubt land estates came out on top as the best around. Collectively as a team they show real professionalism, any issues or queries they address too promptly and communicate very well amongst themselves and there clients.They’ve helped me in my quest once again to settle in to the property that I desired most and that accommodated my needs.I for one will be continuing to deal with Land Estates for the foreseeable future knowing they most certainly never fail to disappoint and I’m in good hands. Many thanks once again to the entire team at Land Estates.- Aaron (+ David)PS. Shoutout to Lewis... he is the man 💯.

Aaron · 7 November 2020