Every review we hold for the Dartford office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleExtremely unhappy with their services. AVOID THEM AT ALL COST. We had opted for their fully managed service and I think they are not even aware of what services they provide. Highly unprofessional people who is only to looking to extract money from you. We were suppose have inspections done in every 3 months nothing was done. None of issues were addressed on time. My tenant informed them about few HMRC letters being received but no even bothered to inform us knowing how important it is. These are just a few the actual list is way too long.NegativeResponsiveness, Quality, Professionalism
Sudipta · 11 June 2021
Agent replied · 10 June 2024
Dear Ms Banerjee. I am sorry to hear about the service you have received and would like to investigate the issues further. However, I cannot find your details on our system and wondered if you would mind emailing me please at andrew.roberts@acorngroup.co.uk with the details of your complaint. Thank you. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleFantastic, committed estate agents. From the get go they arranged a lot of viewings and were in constant contact updating me every step of the way. All the team that I met (Daniel, Nellie and Kevin) were amazing, friendly and professional but I dealt mainly with Jonathon who was absolutely brilliant, even my cats loved him and he offered to feed them for me if he was showing potential buyers around while I was at work! Would highly recommend these guys, thanks Acorn
Judi · 11 June 2021
Agent replied · 10 June 2024
Thank you for Judi taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from the Dartford team. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleAndzelika Lesniak was the Assistant Lettings Manager at Acorn Dartford who asstited me regarding Lettings.
She was very thorough throughout the process and also explained the process step by step by making sure I understood everything, which was very helpful and very much appreciated especially for an individual doing this for the first time can be very daunting.
Would definitely recommend Andzelika for her thorough, professional and also very friendly service.
Naz · 12 June 2018
★★★★★ 1/5
GoogleThey care too much about money and not people. They take the holding deposit before an offer is accepted and you have to wait a week to get the money back when offer is not accepted. They also promote an unfair competition between people to let a property. I don’t think they are very honest and professional about what they are doing.
Anna · 11 June 2023
Agent replied · 10 June 2024
Dear Anna. I am sorry to read you review and know that the branch Manager has responded to you directly. As was explained, in this highly competitive market, we do require our prospective tenants to pay a holding deposit as part of the offer process. This deposit is fully refundable if the application is unsuccessful and the terms and conditions on which you make this payment are provided to you prior to you making the payment. I do understand that this is not always convenient but it is part of our obligations and duty of care to our landlords. In light of your comments we will be reviewing the process and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleHarry is a excellent and great agent. Good follow up and getting things done as soon as possible. Will recommend anytime, any dayPositiveResponsiveness, Professionalism
Chinyere · 11 June 2022
Agent replied · 10 June 2024
Thank you Chinyere for leaving us a 5* review. We are really happy that you were pleased with the service you received from Harry and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleHad an excellent experience using acorn . Katie was brilliant from start to finish . Found exactly what i was looking for and everything was completed on time and stress free would highly recommend.
Ben · 11 June 2020
Agent replied · 10 June 2024
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Katie. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleAidan is amazing! Gave me great advice, was always willing to help and was super responsive to any queries I had - can’t thank him enough!
Holly · 6 August 2024
★★★★★ 5/5
GoogleIsabel Twite met us at the property and gave us lots of information about the property, great communication through out the procedure so thank you ☺️
Kelly · 15 February 2026
★★★★★ 5/5
GoogleVery professional and quick, Isabelle managed everything quickly and efficiently and could answer any questions I had promptly. Would recommend
Olly · 21 May 2025
Agent replied · 15 April 2026
Hi Olly, We're glad to hear Isabel delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Kind Regards,
Acorn Dartford
★★★★★ 4/5
GoogleI will like to commend the outstanding support of Harry Frankland of your Dartford Branch throughout the process of viewing the property through to the referencing and eventual move in. He was professional in the way everything was handled and also very caring while ensuring that our experience was a positive one. Reaching out to him either by email or via the phone was an absolute experience. He is indeed an asset to the ACORN GROUP.
David · 11 June 2021
Agent replied · 10 June 2024
Thank you David for taking the time to provide us with a review of your experience. I am really pleased that you were generally happy with the service you received from Harry but would love to know how we could have achieved 5 stars! If you have a minute, perhaps you could drop me an email at andrew.roberts@acorngroup.co.uk. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleI am very happy to be served by agent Andzelika Lesniak. She was very professional and helpful during all letting process and she is still helpful with my additional questions I provide to her. Answers to emails are very fast, if she is not in the office but you call to her, agent will take your message and forward to her immediately, and after that you will get call back from Andzelika as soon as possible. So, I really can offer this agency as Our family is really happy.
Sofija · 11 June 2020
Agent replied · 10 June 2024
Thank you for leaving us a 5* review. We are really happy that you were pleased with the service you received from Andzelika. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleOn Saturday we had the pleasure of meeting Danny Muir who showed us around a property to let. From the start, we received a prompt response to our enquiry and great communication throughout. Danny had really listened to our requirements and understood. He was very professional and personable, so we’d like to give credit where credit is due! Danny seems keen, enthusiastic and therefore helpful compared to other estate agents (even some more experienced) which we have dealt with recently and this has restored our faith. Many thanks!
Chloe · 11 June 2020
Agent replied · 10 June 2024
Thank you Chloe for sharing your experience and for the five star review. We are really pleased that you were happy with service you received with Danny. Thanks again. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleWe were struggling to sell our house. We had been on the market for some time with two agents with lots of viewings but couldn’t find a buyer. Acorn got us two offers within the first week and we accepted one.
We really felt that we needed somebody who would understand the great things about our house and sell these to perspective buyers. They delivered on this.
Once the sale was agreed Acorn were very proactive with helping to chase the various parties which helped to move to completion quickly.
As the time to exchange approached we were let down by our moving company. We were on holiday so we’re not able to get additional quotes. Acorn sourced additional quotes and even visited the house with the moving company which allowed us to complete on the preferred date. The company Acorn arranged did a great job on the day!
Nellie in the Dartford office was looking after us throughout. She did a great job for us and for Acorn. Well done Nellie, you should be proud!
Mike · 11 June 2020
Agent replied · 10 June 2024
Thank you for leaving us a lovely 5* review. We are really happy that you were pleased with the service you received from Nellie. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleAidans service has been fantastic. Regular updates and clear communication making the entire process easy! Thank you!
Daisy · 15 June 2025
Agent replied · 15 April 2026
Dear Daisy Grace Jenson, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind Regards, James, Regional Lettings Director
★★★★★ 5/5
GoogleHelpful and friendly service.
Antoaneta was great in a every step of the letting process. Thanks so much I appreciate you
Mariatu · 11 June 2022
Agent replied · 10 June 2024
Thank you mariatu for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received Antoaneta and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleLeonie was fab helping us find a place to live!
Jenna · 11 June 2023
Agent replied · 10 June 2024
So glad you had a great experience, Jenna. Kind regards- Acorn Customer Services
★★★★★ 5/5
GoogleWe have recently let our property with the support of the team at Acorn in Dartford. As first time landlords, the team were helpful in supporting us through what we needed to do from our end. We chose Acorn as James, Harry and the wider team gave us the confidence that they would find us the best tenants suited to our property; which we believe they did. Thanks.
Samantha · 11 June 2022
Agent replied · 10 June 2024
Thank you Samantha for leaving us a 5* review. We are really happy that you were pleased with the service you received from James and Harry and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleI would just like to say how wonderful. Acorn estate agent at Dartford as been in helping me in every way in selling a property, I would like to give a massive thanks especially to Richard and also Holly who have gone out their way in no end to help me, Thanks so much
Maria · 14 September 2023
Agent replied · 10 June 2024
Thank you Maria for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let us know. Thanks. Customer Services
★★★★★ 5/5
GoogleI highly recomend Acorn, Isabel the agent I met with was so lovely, she made the process so smoth and timely.
If you are looking for a new home I highly recomend Acorn Estate Agent Dartford.
Shonell · 11 October 2025
★★★★★ 5/5
GoogleAndzelika was super helpful and patient when I was trying to decide what home I wanted. She was always communicating and ready to explain anything I needed clarification on. She got me my home in a swift manner and ensured I was as comfortable as can be. 200 stars for acorn. Michael also helped complete the process. Polite and hands on ready to assist.
Ade · 12 June 2019
★★★★★ 5/5
GoogleHarry Frankland at Acorn Dartford office is by far the best estate agent that I've had the pleasure of dealing with.
We sold our home recently and wanted to move into a rented property in another area.
He listened to all our needs, adressed all our concerns promptly and was very proactive in getting the references over the line.
Would highly recommend, more than 5 stars ⭐️
Oluyemi · 11 June 2022
Agent replied · 10 June 2024
Thanks Oluyemi for the 5 star review. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleI cannot express how helpful, professional and amazing the whole team @ Acorn Dartford have been. Having dealt with both Daniel and John they are so helpful and a brilliant help with selling our home after we had so many issues with our lease. Their positivity kept us motivated for a great result and we managed to sell for a fabulous price. Thanks boys, your Fab !PositiveProfessionalism
Amy · 11 June 2022
Agent replied · 10 June 2024
Thank you Amy for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Daniel and Jon. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleSo very happy to have found an estate agents who are genuine and interested in helping you find your next home. Katie has been there for us through the rental process, answering any questions and keeping things going forward in a smooth process. Thank you to Katie and the rest of the team, who have all been friendly and professional throughout.
Deonne · 11 June 2020
★★★★★ 5/5
GoogleGreat service, I would 100% recommend using Acorn! Quick rental.
Andzelika made the whole process personal and stress free. Constantly put us ease, so a massive thank you!
Amanda · 11 June 2020
Agent replied · 10 June 2024
Thank you Amanda for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Andzelika and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
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