Trusted Agent profile · Darlington
★★★★★
323 reviews across 1 platform
3 Deuchars Court, Duke Street, Darlington, DL3 7RU
Part of Your Move & Reeds Rains Rogers Stewart, see every office.
Your Move's office in Darlington, at 3 Deuchars Court, is rated 4.6 out of 5 across 323 reviews on 1 platform, including 323 Google reviews rated 4.6.
Every review we hold for the Darlington office, from every platform, shown as written. First names only.
5/5
GoogleI reported an issue with our property, really quick response time, Andrea kept us informed of what was going on and the issue was quickly fixed. Much better system overall.
Hi Victoria, thank you for taking the time to leave this 5* review for the service you received from Andrea. Kind regards Lindsay Thompson-Moore, Hub Manager
5/5
GoogleAs a landlord I have recently been in contact with Andrea, Hub Team Lead, and she has been amazing. Andrea has gone far beyond what I would have expected to resolve my issues and taken away the stress. This is +1000% better than the service I received when the service was centralised down south, thank goodness for local knowledge and caring staff. Once again Andrea, may thanks for you help. Andy
Thank you for your review, it is fantastic to hear you have received excellent service from our maintenance team & Andrea in particular. We appreciate the time you have taken to write a few words of your positive experience, it really does mean a lot to the team! Kind Regards, Jenny Gledhill, Lettings Manager
5/5
GoogleI had a great experience with Your Move Estate Agents Darlington. The service was quick and transparent. Charlotte who did assist us throughout, was very professional and made the whole process seamless, also was great to work with. She was an outstanding member of the team & finalized the job enabling us to move to the property as she promised to the date. Friendly and highly competent folks. Highly recommend their services!
Thank you for leaving a review on the lettings team it was a pleasure to read & I am pleased we have been of assistance in the process of you moving home, if you ever need our help in the future please don't hesitate to get in touch. Many Thanks, Jenny Gledhill, Lettings Manager
5/5
GoogleSharon and the team were always professional, friendly and helpful throughout the whole process of buying. Could not have wished for a better or more responsive team.
5/5
GoogleRuth was amazing, very helpful and made it easy for us.
Great to receive your kind 5 Star Review, thanks for taking time to submit it. Regards, David and the team.
1/5
GoogleNot a pleasant, straight forward or at all satisfactory experience with Your Move in Darlington and typical of what you can expect from the vast majority of estate agents in my extensive experiences. This agent does the very least amount of work for the maximum fee and expects the client to chase them up for progress (often!) with little intervention to ascertain what's going on along the chain and report back and quick enough to pass the responsibility on to and blame others involved when it comes to delays leading to completion! Really annoyed with this estate agents attitude and the lack of progress made until due pressure was applied, which as a client should never have been necessary in the first place and prolonged the completion of the sale by several weeks by failing to manage the chain or communicate adequately with all those involved. Incompetent, obnoxious, arrogant, ignorant and unprofessional staff at almost all levels with the single exception of the initial valuer and would not recommend them at all, leaving the remaining option of then having to choose the best of a bad bunch, good luck there and you've been warned! Not a profession in any sense of the word, more like a racket! This is not a matter for further discussion (David James) but a reflection of my experience for potential customers to heed!
Hi Mr McNaughton, i am sorry you have not been satisfied with our service, customer satisfaction is very important to us here at Your Move. We aim to keep all customers fully informed at every stage of a sale and i know that there were a number of properties and parties in this chain which caused some delay in completion. However, if you would like to discuss this with me personally i will look into it further, you can e-mail me at darlington@your-move.co.uk or call on 01325 384633. David James, Manager.
5/5
GoogleI had an excellent service with YourMove Darlington. Charlotte was especially wonderful, and has made the process of renting very smooth.
It is fantastic to hear you have had such a positive experience with Charlotte in our lettings team. We appreciate greatly the time you have taken to leave a review. Many Thanks, Jenny Gledhill, Lettings Manager.
5/5
GoogleI have been most impressed with Zoe Panicca and her attention to detail, quick response time and her diligence. She has been thoroughly professional at all times. My job involves interviewing potential employees and I know what I look for in people that will add value to a business. Zoe is without doubt someone who adds great value to YourMove, primarily because she builds good relationships with clients. I have been most impressed. Well done YourMove and Zoe.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleThe service we have received from Your Move in Darlington, David James and his staff, and in particular Danielle and David. I do not know what we would have done without them and their support through this difficult time. Would thoroughly recommend the team to represent you in any house sale, purchase or rental.
Dear Pat, many thanks for your kind review on Google, many thanks on behalf of the team, Kind regards, David.
5/5
GoogleSharon was extremely helpful with the purchase of our flat. She pushed hard to get the sale through quickly. Would definitely recommend to others. Thanks Sharon
5/5
GoogleSharon handled everything brilliantly, made the whole housebuying process much easier.
Dear Jamie, many thanks for giving us a 5 Star Google Review, it is much appreciated and thanks for taking the time. Sharon is delighted to get a mention. Kind TRegards, David James, Branch manager Your Move Darlington.
5/5
GoogleA BIG shout out to Zoe Pannica for looking after my flat. I was with another agency just around the corner from whom I’ve had very poor communication, poor support, broken promises, totally outdated photographs, excuses, having to wait for particular people to be in on a certain day, tenants contacting me directly, poorly placed advertisements in their own portal which isn’t immediately obvious and critical errors on the Gas Safe Certificate, (which were quickly picked up upon by Yourmove). I decided to give Yourmove a try as things couldn’t get much worse with the previous agent. It was a positive start, and for one who doesn’t hand out praise for the sake of it, I’ve had nothing but excellent communication, regular updates and they found a tenant in a very reasonable period and their advertisements are quickly and easily found online. The difference in views between Yourmove and my previous agent are 6 to 1. Outstanding. My confidence in Yourmove and especially Zoe, who I mostly deal with, is growing slowly but surely. If Zoe isn’t available then there always is someone else capable of handling my concerns. She may look young but she’s as sharp as a tack, runs a tight ship and is really on top of her game giving me sound advice and settling my nerves which has all paid off and now things are looking up. Thanks, Andy
5/5
GoogleI have just purchased a house with Your Move and Amy helped the process to go smoothly and swiftly. From the initial queries and visit, Amy reminded me to just drop her an email if I had any questions, which I did, a lot throughout the process, but she consistently replied almost instantly on every occasion. I felt I was always updated at each stage and whenever there was a change, as well as my mum who was informed throughout too as I sometimes work night shifts meaning I struggle to get in touch through the day. It was quite daunting being a first time buyer so young but I felt I had support from Amy and the team the whole way through and they were able to answer any questions I had as well as give much needed suggestions. I also felt that the team were very consistent with chasing up the vendors and solicitors which ensured the process went as quickly as possible. Very happy with the service I received, and a special thanks to Amy.
5/5
GoogleIncredible service from Your Move Darlington. Liam was extremely helpful in assisting me and my partner with our first move. He was available often, was thorough, made sure thing got done, provided amazing customer service and managed to meet an extremely tight turn around. Huge thanks to Liam Wright and your move rentals for making the process as easy, stress free and efficient as possible.
5/5
GoogleAll of the team at Your Move Darlington have been outstanding in my recent move. Thank you to Fiona and Stacey for accommodating my viewings and handover. Special shout out to Liam who has been extremely helpful throughout, even replying to messages on an evening and a weekend! Top class service all round. Can’t recommend them highly enough. Many, many thanks.
5/5
GoogleBest guidance from SARAH…
Thank you Sunny for leaving a review for Sarah in the lettings team, We are pleased to have been able to help. Many Thanks, Jenny Lettings Manager
1/5
GoogleEmail spam - I have asked to be removed from the mailing list multiple times yet I am still receiving endless spam emails of properties I have no interest in. You have been told I am no longer looking, I viewed one property ages ago now, and I am pretty sure at no point did I give you consent to continually send me this stuff.
Dear Alex H, i do apologise, i will look into this and make sure that your details are archived. David James, Manager.
5/5
GoogleI have just rented a property with the company and I’m totally satisfied with the service. Special mention to Zoe, she has been very kind, fast answering every doubt through the email and very patient following all the process. I would recommend it.
Thank you again, much appreciated.
5/5
GoogleZoe is incredibly intuitive and professional! She helped me with the whole process and I'm very grateful that she was so kind and client orientated! Looking forward to having Your Move as the letting agents managing the house I'm renting!PositiveResponsiveness, Professionalism
Many thanks for your 5 Star review of the Darlington Your Move branch Elizabeth. Thanks for taking the time, it is much appreciated. Kind Regards, David, Manager.
5/5
GoogleThe whole team at Your move were fantastic! Truly making something stressful more relaxed, me and my fiancé truly enjoyed every moment of buying our first home. Joe was fabulous, helping us with ways to approach buying a new house and never underestimated us. As a whole the company keep you in the loop and up to date. The time and effort which has gone in to making this move happen is wonderful. Emma phoned to let us know we are official homeowners and shared that excitement with us, which felt genuine! Thank you to all the team you are amazing!
5/5
GoogleBrilliant staff at your move and really helpfull the whole process with ruth from start to finish was so smooth massive thank you for all your help and the help from everyone in the office as well so helpfull with the little things iv phone up over and helped get things sorrted in such a timly manner
Thank you so much for your kind 5 Star review, it is much appreciated. Regards, David James Branch Manager.
5/5
GoogleJust recently gone through the process of renting a property through Your Move in Darlington and they have been very good From viewing the property to confirming move in date with references back and paperwork completed was 2 days! I have dealt with Zoe and she has been so helpful and always emailed back promptly or been on the phone when I've needed anything. Very easy and stress free process so I definitely recommend.PositiveProfessionalism
5/5
GoogleI would recommend Darlington & Teesside Landlords to utilise Elliot's services of Your Move of Darlington. Elliot has provided us with an excellent, prompt and professional service. 100% recommend Elliot to Landlords to give Elliot of Your Move an opportunity Mr Manjinder Jagpal, IBL&PD, Landlords.
Thank you for your 5* review, we appreciate your comments about the Darlington team!
5/5
GoogleHighly recommend Your Move Darlington! We bought our first home recently and Penny made the process so easy! The team made sure we had everything we needed and made sure we knew what the process was as first time buyers. Thanks again to Penny and Michael for everything they've done and for making our purchase a great experience!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
