Trusted Agent profile · Darlington
★★★★★
716 reviews across 4 platforms
7, Duke Street, Darlington, DL3 7RX
Smith and Friends Estate Agents's office in Darlington, at 7, is rated 4.8 out of 5 across 716 reviews on four platforms, including 94 Google reviews rated 4.3.
94
Reviews on Google
This office
1
Reviews on Facebook
This office
1
Reviews on Yell
This office
620
Reviews on Trustpilot
Business-wide
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Every review we hold for the Darlington office, from every platform, shown as written. First names only.
4/5
GoogleI had an issue where they randomly cancelled my viewing, causing much inconvenience, but thankfully I was given a full apology, reimbursed the transport costs, and given a full video tour of the property I wanted to view. They're decent people and have done well to make up for the mistake.
Dear Harry, I shall look into the reason for the cancellation by our client and come back to you during today. Kind regards Mark Smith Managing Director
5/5
Trustpilot5* Service & Support
Couldn't have asked for more from Smith and Friends, from solicitor advice to assisting with viewings for our sale. We were also lucy to actually find our purchase property that was listed with them. Great advice and support from our contact during the process,
5/5
TrustpilotA good partnership between agents and…
A good partnership between agents and client. I felt comfortable to talk to the agents about the sale of our property and was kept up to date about the progress of the sale. The agents advertised the property but also mailed suitable buyers from their own database who may be interested. In all a positive experience and would use again,, thank you.
5/5
TrustpilotAmazing agency
The agency was brilliant, extremely helpful and lovely. I’ve meet Toni on our first meeting I had a good vibe that she will understand me, and she did. Thank you Toni and the rest of the agency staff.
Thank you for your 5 star review of Toni and our Middlesbrough team.Kind regardsMark SmithManaging Director
5/5
TrustpilotAll straight forward and great help and…
All straight forward and great help and correspondence off everyone
Thank you Mr Cromack for your 5 star review. Kind regards Mark Smith Managing Director
5/5
TrustpilotHartlepool Office
From start to finish the sale was so quick and efficient. Both Nicola and Rachel were very proactive and kept us informed every step of the way. We would not hesitate to recommend Smith & Friends to anyone thinking of selling. Thank you so much - you were brilliant.
Thank you for your 5 star review of our Hartlepool office and in particular Nicola & Rachael.Thank you once again.Kind regardsMark SmithManaging Director
5/5
GoogleI cannot praise Smith& Friends enough. The process has been made easy for me with everything explained. The staff were so friendly and professional whenever I rang for advice. I would like to give a special thanks to Michelle for guiding me through this process.
Thank you so much Wendy for your fantastic review. It is greatly appreciated by the team and myself. Best Wishes Mark Smith Managing Director
5/5
TrustpilotExcellent service from Darlington and Bishop branches
I worked with the Darlington and Bishop office for the purchase and sale of my property. Both branches were great and managed the sale and viewings start to finish. Special mention to Joy at Darlington and Alison at Bishop they were great at keeping me updated and went above and beyond to get us through the process as quickly and as smooth as possible.
Thank you Stacey for your review.Kind regardsMark SmithManaging Director
5/5
TrustpilotFast, friendly, and professional
First time renting a property and the Ingleby Barwick office made it painless. They moved me in within 10 days of the first viewing and kept me informed the entire way. Thanks to Graham for showing me around and then Victoria, Mark, and Chloe for taking me through the process. I feel confident I'll be well looked after during the period of my tenancy.
Thank you for your review.Kind regardsMark SmithManaging Director
5/5
TrustpilotService with excellence
The way the process of the sale,Marton Drive,Stockton Office has been dealt with, could not have been better.Management and staff have been courteous and helpful at all times.It has been a pleasure dealing with them and l would recommend them to everybody wanting to have a stress free experience when selling or buying a property.Thank you.
Thank you Clive for your brilliant review we greatly appreciate you taking the time to write such a positive review. We greatly appreciate it.Best WishesMark SmithManaging Director
5/5
TrustpilotVery friendly and professional staff
Very friendly and professional staff. They kept us up to date and were very helpful if we needed any advice or help.
Thank you Julie for your 5 star review. Kind regards Mark Smith Managing Director
5/5
TrustpilotFabulous service
I would highly recommend Smith & Friends to anyone wishing to sell a property. The Stockton team are amazing and made what I had imagined would be a difficult task really easy. Lindsey Nicholson is fabulous and guided us through every step, updating us regularly and keeping the process moving.
Thank you Sharon for your 5 star review.It is greatly appreciated by us all and I have passed this onto Lindsey too.Kind regardsMark SmithManaging Director
5/5
TrustpilotProperty sales made easy
After a discussion at the Ingleby branch an agent was dispatched to list my house. Within a day it was advertised and was sold within 12 weeks.Everything was seen to by the professional staff at the Ingleby branch, including choice of conveyance solicitor.I have never had an easier time selling a property.Thank you to everyone at the Ingleby Barwick for making it a pleasure and non stressful experience.I would recommend them to everyone.
Thank you for your review Richard about our Ingleby Barwick office, your words are greatly appreciated by the team and myself.Kind regardsMark
5/5
TrustpilotA great agency, as much for letting as for sales!
I highly recommend Smith & Friends as much as a letting agency as an estate agent. They managed my rented property for many years, until I finally sold it through them.
Thank you Julia for your 5 star review of our Hartlepool lettings team. Kind regards Mark Smith Managing Director
5/5
TrustpilotFriendly staff
All staff were so friendly and accommodating. They were easy to contact and always available to speak to us. Andrea was always at the end of the phone giving us an update and keeping us right with selling and purchasing
5/5
TrustpilotTop class Estate Agent
We have recently sold our house via the Ingleby Branch and to a man I cannot fault anybody in the office. Andrea and Manj mainly handled the viewings and sales progression but everyone was so patient and gave great advice whenever I needed it. As the house was empty we left everything to them including the viewings which made the whole process simple and stress free. I wouldn't hesitate recommending Smith & Friends to anyone who is looking for an agent to sell their house. Top class, friendly and knowledgeable service from a very experienced estate agency. Thanks again! NT
Thank you Neil for your fantastic review of our Ingleby Barwick team. We greatly appreciate your kind words.Best WishesMark SmithManaging Director
5/5
TrustpilotFantasic stall elaine was
Fantasic stall elaine was. Reeze to deal with.
Thank you Norman for your 5 star review of our Middlesbrough team in particular Elaine. Kind regards Mark Smith Managing Director
5/5
TrustpilotReview of Smith & Friends
Myself and my husband are currently renting a property through Smith & Friends, our main contact is Nikki from the Marton Office.Nikki is very helpful and professional, as any questions or queries were dealt with promptly.I feel that we have a lovely bond now.
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotGreat move
Andrea and the team were very helpful from day one. Despite problems encountered with the property itself we were assisted and kept up to date by everyone at Ingleby Barwick branch. It has been a great team effort from all and would recommend their services anytime.
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotVery Professional
Nicola and the team made the sale run smoothly. They were extremely friendly and happy to help with any queries I had. Everyone I spoke to were very professional and nothing was too much trouble
Thank you Jo for your 5 star review of Nicola and our Hartlepool team.Kind regardsMark SmithManaging Director
5/5
TrustpilotVery efficient and professional staff
Very efficient and professional staff. Always calm and empathetic when things aren't quite going to plan!Willing to help and organise appointments with other professionals, and provide local knowledge when needed. This was particularly important to us as we are not from the area. Thank you Rachel and Catherine for your support.
Thank you for your 5 star review.Kind regardsMark SmithManaging Director
5/5
TrustpilotAmazing Team
Very highly recommend. Big thank you to Craig and the girls in the office, always there when we needed advice on the sale of our property and finding us our forever home. We cant thank you enough. Very professional and friendly even when we were a bit stressed they were there to help.
Thank you Andy for your review of our Hartlepool team, we all greatly appreciate it.Best WishesMark SmithManaging Director
5/5
TrustpilotSold my first home with Smith & Friends…
Sold my first home with Smith & Friends (Stockton), all the girls were amazing & so helpful! My house sold very quick & the team.guided me through the whole process. Have already recommended S&F!
Thanks you Miss Brownless, for your review if our Stockton team, we really appreciate your kind words. Best Wishes Mark Smith Managing Director
5/5
TrustpilotExcellent service received upon selling our property.
The service we received was very friendly and assisted with any queries we had. We were-always kept in the loop with any updates.Lyndsey was our agent who looked after us. Very efficient and very friendly. We are very pleased with the service we received.Many thanksBrian Mulhearn
Thank you Brian for your 5 star review.Best WishesMark SmithManaging Director
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