Smith and Friends Estate Agents reviews

★★★★★ 5/5

Trustpilot

Outstanding customer service experience - thank you Darlington team!

The Darlington office have been superb with my recent purchase. They exceeded my expectations. Joy kept me fully informed throughout the process - she is very professional, reliable and I appreciate she was available to communicate with. These days so much is via email and it’s nice to be able to speak rather rely on email only. Joy was proactive with my requests and actually a step ahead on many occasions! Joy is a real asset to the Darlington sales progression team and I would be most happy to be assisted by Joy and Robinson’s again. Many thank yous!

Anonymous · 23 March 2023

★★★★★ 5/5

Trustpilot

Excellent!

Nothing was too much trouble and all the team, especially Joy, were incredibly helpful from start to finish. I had my eye on a property for a long time and they kept me in the loop until I was able to make an offer and ultimately purchase my dream home. Communication from Joy was excellent and extremely efficient. She made the whole moving process easy when we all know how stressful it can be. Thank you so much

Emily · 5 April 2023

★★★★★ 5/5

Trustpilot

Been looking for a home for over 2years

We wanted to thank smith and friends team for there hard work .Especially Rachael as she has lovely people skills and I really appreciate her being in touch even when there was nothing to report from the solicitors. She helped put my mind at ease ,when I was stressing about everything.We wanted to acknowledge Megan as she was a big part in helping us find our family home.We are so excited we are finally getting our home after a long 2 years Journey ,we are looking forward to the future.Thank you again to everyone at Smith and friends.Wishing the team a wonderful Christmas.Jules and Dan

Jules · 9 December 2024

★★★★★ 5/5

Trustpilot

We had a great experience selling with Robisons of Darlington

We had a great experience with Robisons of Darlington sold our house within a week.Ufortuantly we had a multiple difficult situations with the buyer not any fault of robinsons but was handled really well and eventually had the outcome we wanted. I would like to give a shout out to Joy Cuddas who helped us every step of the way and went above our expectations certainly with difficult situations we had with the buyer.

Matty · 14 July 2023

★★★★★ 5/5

Trustpilot

Thank you Joy!

Smith and friends were the estate agents for the property we were buying. Joy in the Darlington office was fantastic, she kept us updated all the way through and offered us some much needed support at a couple of stressful points! Nothing was too much trouble. If we ever move again then we would definitely use Smith and friends. Thank you so much Joy!

Joanne · 26 February 2024

★★★★★ 5/5

Trustpilot

Quick sale above asking price

Quick sale above asking price. Andrea and the teams at Ingleby Barwick and Stockton went out if their way to make the process a very smooth one. Sale of parents old property for my mother in law. Arranged to collect paperwork and keys from her home to place on market and after quick sale also arranged to collect keys and assist in meter readings for completion. Good communication throughout. Thank you and highly recommended.

Mike · 20 June 2023

★★★★★ 5/5

Trustpilot

We are first time buyers and robinsons…

We are first time buyers and robinsons made it very easy and answered all questions we had. They always kept us updated with how the sale was going, Chloe was especially helpful and rang with updates everytime she'd heard from the solicitors on her end. If we were to Sell and mive again we would deffinetly use these. We would also recommend them to everyone who needed estate agents.

Sam · 16 October 2023

★★★★★ 5/5

Trustpilot

Massive thanks to the sales team at Darlington

All of the Sales team at the Darlington office have been fantastically supportive throughout the process. Whoever I spoke on the day, was professional, courteous, polite and helpful, and never made me feel burdensome or silly for worrying about things and feeling anxious. Communication levels are excellent and pro-active. I was never left wondering what was happening, and if I was worried, Joy would get on the case and liaise with buyers, solicitors on both sides, and that was massively reassuring. My Mum has been a bag of nerves throughout, so I helped her with the Sale, and the Darlington team were so warm and kind to my Mum, which meant a lot. Thank you.

Louise · 8 October 2022

★★★★★ 5/5

Trustpilot

Victoria and Andrea Ingleby

Victoria and Andrea in the Ingleby Branch were absolutely fantastic from start to finish. We were first time buyers with atrocious solicitors in which Andrea and Victoria were extremely patient with us, understood our frustrations and constantly kept us in the loop of what was going on. Can’t fault the service at all and were also very accommodating with follow up viewings to show our families and listening to us moan!Thank you so much for all your hard work, and I’d definitely recommend using their service.

Chris · 22 September 2022

★★★★★ 5/5

Trustpilot

Amazing Service

Amazing Service. We would like to thank Elaine and all the staff at ribinsons marton middlesbrough for the exceptional service we received from start to finish. Nothing was to much trouble and we were kept upto date weekly for piece of mind. Buying and selling a home can be stressful at the best of times but it was made so much easier with the help of robinsons staff. Please do not look anywhere else for an estate agent. Nothing compares in the Teesside area. Can not thank you enough.

James · 25 August 2022

★★★★★ 5/5

Google

We had the pleasure of using this estate agent’s when purchasing our property. Katherine was the first person who we dealt with and who guided throughout the sale. Her professionalism, expertise and friendly manner made the whole experience so much easier. We also felt that by carrying out a lot of the documentation face to face in the office gave it a personal touch. We can highly recommend this estate agent

SHARON · 20 June 2023

★★★★★ 5/5

Trustpilot

A completely stress free sale …

A completely stress free sale from beginning to end. Great communication from the office staff who were happy to help wherever they could. It was an absolute pleasure to deal with everyone involved.

LynneD · 3 July 2026

★★★★★ 5/5

Trustpilot

100% recommend

Abby helped us to sell 2 houses. Amazing service from start to finish and even went above and beyond by chasing up on our onward purchase. Couldn't recommend her enough

Gemma · 23 July 2026

★★★★★ 5/5

Trustpilot

Excellent service from Smith and…

Excellent service from Smith and Friends. Have recently purchased a property through them and also sold one after that. Special thanks to Joy who is incredible at her role, continually chasing other agents and solicitors to finally get my sale over the line. Excellent service, and very experienced staff. Joy in particular. Thankyou!

Kayleigh · 4 July 2024

★★★★★ 1/5

Google

Recently sold my property through smiths and friends and initially very impressed. The lady that valued it was very professional and helpful and the man who took the photos and video did an excellent job. The after sales however was a different story. Hardly any contact after it was sold ..no updates, I was getting more info from my buyers and my solicitors. On the day of the sale my buyers solicitors had forgotten to send their money resulting in a huge delay. I was 20 Mins late dropping My keys off and I had a very shirty joy (aptly named) ring me to ask where I was as my buyers were waiting !! Er not my fault !! Walked into the office to drop the keys / hostile environment .. no asking how it’s gone etc. then went to pick my keys up from Northgate for my house - totally different experience - greeted with a smile, invited to sit down, asked how it went, given a welcome to your new home goodies box … it’s the little things that count. Considering I spent just short of £2.5k with smith and friends I felt that they took my money and ran and for that reason I won’t be recommending.

Yvonne · 16 April 2025

★★★★★ 5/5

Trustpilot

House sale

The team were excellent in helping me sell my late mam and dads house. From the valuation to the final sale all staff were very helpful and professional. We had some legal issues to overcome, however Lindsey was brilliant in chasing up the solicitors to progress the sale.Thanks you, and i would not hesitate in using Smith & Friends again.

Mr · 10 January 2024

★★★★★ 5/5

Trustpilot

Would recommend Middlesbrough branch

Our first time using Smith & Friends Middlesbrough branch to rent a property and it has been great.Nikki is our main contact and is friendly, helpful, and quick to get in touch with any updates or progress with our application from start to finish.As a tenant we 100% recommend using Smith & Friends.

Bethany · 28 May 2024

★★★★★ 5/5

Trustpilot

Great experience with Smith and Friends

Excellent experience with Smith and Friends Darlington. Kept me informed and updated as a buyer, and helped me with my solicitor and mortgage broker choice too. Rescued a purchase for me when I needed help. Special mention to Joy, Sally, Michelle, Jess, and Suzanne.

Yat · 24 October 2024

★★★★★ 5/5

Trustpilot

To everyone involved @ Smith&Friends…

To everyone involved @ Smith&Friends were very helpful and professional and informative to get my sale completed, I’d highly recommend the team @ the (Stockton Branch) much appreciated.

Darren · 17 July 2026

★★★★★ 5/5

Trustpilot

From first contact to view a property…

From first contact to view a property to signing for the keys , Hayden has been amazing, he has responded to my emails very quickly and has made this process for us so much less stressful , we could never thank him enough for all the support and kindness. We would recommend smith and friends 100%.

Alison · 15 March 2024

★★★★★ 4/5

Trustpilot

Very good customer service

Very helpful staff at the Middlesbrough branch, especially after the sale was agreed when there were so many questions that needed answering and advice that was needed. They chased up the other professions and kept everyone informed in a timely manner. Special thanks to Elaine, Charlotte and Leah.

Jane · 23 September 2025

★★★★★ 5/5

Trustpilot

Experience with the Stockton team

The staff at the Stockton office were helpful and professional at all times. This was a difficult transaction at times but Lindsey especially could not have done more if she tried. We felt that she went above and beyond our expectations and we felt supported at all times. Many thanks to Lindsey and the Stockton team.

The · 10 March 2024

★★★★★ 4/5

Trustpilot

Smith and Friends were a very good…

Smith and Friends were a very good estate agent to go with. They kept me informed at all times concerning my property interests. They were very kind, straightforward and helpful.

Mrs · 29 June 2026

★★★★★ 5/5

Trustpilot

Friendly, professional service

Staff Nicola, and others provided friendly and efficient service. They are very supportive and professional in their roles, not to mention patient and understanding. Made my property purchase experience bearable as this can be a very stressful process. Keep up the good work!

Numak · 23 March 2026