Trusted Agent profile · Darlington
★★★★★
719 reviews across 4 platforms
7, Duke Street, Darlington, DL3 7RX
Smith and Friends Estate Agents's office in Darlington, at 7, is rated 4.8 out of 5 across 719 reviews on four platforms, including 97 Google reviews rated 4.3.
97
Reviews on Google
This office
1
Reviews on Facebook
This office
1
Reviews on Yell
This office
620
Reviews on Trustpilot
Business-wide
Every review we hold for the Darlington office, from every platform, shown as written. First names only.
5/5
TrustpilotFantastic hartlepool branch nicola…
Fantastic hartlepool branch nicola richard and all the staff two houses i sold at same time the team is the best ever sorted problems out promptly had lots on my part nothing was any trouble
Thank you Susan for your 5 star review of our Hartlepool team.Kind regardsMark SmithManaging Director
5/5
FacebookAn exceptionally friendly team . Very professional and excellent marketing and communication. We are using them for the second time.
5/5
TrustpilotGreat staff.
All of the staff at Hartlepool are very friendly and professional. Joanne in particular has been a star!
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotGreat staff
Great staff, always kept in contact and very helpful with change, also exellent value for money, we would highley recommend their services.
Thank you for your review, it is greatly appreciated.Best WishesMark SmithManaging Director
5/5
TrustpilotExcellent service from the Darlington…
Excellent service from the Darlington Office. The whole team were brilliant from start to finish I would have no hesitation to recommend them for your purchase or sale. Forget the rest of the competition and come to the best for 100% satisfaction! Well done!
Thank you for your fantastic review of our Darlington team, we are very proud of them and the service they deliver. Kind regards, Mark
5/5
TrustpilotGreat service
Communication throughout the sales process was excellent. Smith & Friends did what they said they would do for the agreed price.Friendly and knowledgeable people.
Thank you for your 5 star review.Kind regardsMark SmithManaging Director
1/5
TrustpilotBeware
Terrible estate agent i had to deal with which should be avoided. Lies after lies they make things up their self instead of getting information from other party. They don't care what your health status is as to them money matters not you.
Hi Rockie, (2 July 2022 @ 8.26pm)If you would like to contact me at marksmith@robinsonsteesvalley.co.uk as I would like to know more about your comments and issues you have encountered. I haven’t been able to locate you from your user name in our records. We pride ourselves in looking after our customers and staff as you will no doubt see in the Trustpilot reviews. Kind regards, Mark Smith, Managing DirectorUpdate - Monday 5 July 2022 4.56pmThank you for your message I look forward to speaking to you tomorrow to look into your review. Update - Thursday 1 September 2022I have replied to you with a full investigation to your comments. Your solicitors are there to represent you and your purchase. I think you should contact them to ask the questions you need answering.Kind regardsMark
5/5
TrustpilotFab service from start to finish
Fab service from start to finish. Always on hand to answer questions and offer support. Wasn’t a simple sale but was made to be nice and smooth from the Darlington team. Thank you for all you help it was much appreciated. Paul and Jackie.
Hi Paul & Jackie, thank you so much for your 5 star review of our Darlington team. We greatly appreciate your review. Best Wishes, Mark
5/5
TrustpilotSmith and friends kept me more informed…
Smith and friends kept me more informed than the solicitors did well done thanks
Thank you Leslie for your 5 star review, it is greatly appreciate by us all.Kind regardsMark SmithManaging Director
5/5
Trustpilotfriendly staff and sales department are…
friendly staff and sales department are excellent
Thank you Nizar for your 5 star review. Best WishesMark SmithManaging Director
5/5
TrustpilotComfortable in my house
Im new in the UK and Smith & Friends Estate made sure, that I felt comfortable in my house. So I wanna say thank you!
Thank you Rav for your 5 star review. We are happy you are comfortable in your home and greatly appreciate you taking the time to review us.Best WishesMark SmithManaging Director
3/5
TrustpilotCommunication was poor after we agreed…
Communication was poor after we agreed a sale
Thank you Michelle for your review, If you would kindly email at marksmith@smith-and-friends.co.uk as I would like to know a little more about your comments and where we fell short of our standards on what we would expect. I greatly appreciate your time in writing this review.I look forward to hearing from you.Kind regardsMark SmithManaging Director
5/5
TrustpilotA great selling experience
A great selling experience with the Darlington team, fabulous staff with a wealth of knowledge. Friendly guidance and willing to explain procedures.First class service from start to finish.
Thank you Denise for your review.Kind regardsMark SmithManaging Director
4/5
TrustpilotContacted me in the early stages of my…
Contacted me in the early stages of my purchase and kept me informed
Thank you for your review Mandy.Kind regardsMark SmithManaging Director
5/5
TrustpilotVery helpful
Very helpful and kept me informed all the way
Thank you Leslie for your review.Best WishesMark SmithManaging Director
5/5
TrustpilotVery helpful both in shop and over the…
Very helpful both in shop and over the phone will use again .
Thank you William for your 5 star review.Kind regardsMark SmithManaging Director
5/5
TrustpilotThey kept me up to date with everything…
They kept me up to date with everything that appertained to our moving house and were helpful with any matters we raised with them.All in all, a first class job.Thanks go to all the team
Thank you John for your review of our Stockton team.Kind regardsMark SmithManaging Director
1/5
GoogleBooked an appointment to view a property made one which was good and all get to the place only to find can not get in to said property as the lock is broken which is unlucky as the type of lock can brake but to add insult to injury the lock has been acting up for 3 weeks yet they did nothing to fix it get told they will call me to re arrange an other viewing once the door lock is fixed go away happy call a few days latter to ask if the lock has been fixed and if i can book a viewing first call they say still waiting for a lock smith and they will arrange for every one who went but couldn't see once done few more days still not heard any thing so i gave them a call only to be told by some one with the charismatic skills of a dead fish to tell me its all ready been let out i ask why was i not told only for her to say oh sorry . will never trust or use them ever would it kill them to send me an email or a text to call themNegativeProfessionalism
1/5
GoogleI would not recommend to use these estate agents and if I could give a zero star I would. I wanted to rent a property took a number of calls and emails to get a viewing but let this go due to the current situation of covid 19. However this continued and took me over a week before I got anywhere to be able to apply for the house I wanted to rent. The application went through fine and I asked if I had got the property and they said would contact the landlord to see if they were happy to proceed and they would get back to me. The only way I found out I had not got the house was finding the house being advertised online by a different estate agent and they have not once had the respect and courtesy to call or email me to explain why this has happened. Damn right disrespectful and disgusting behaviour I think their customer service skills need a hell a lot of improvement.NegativeResponsiveness, Professionalism
5/5
TrustpilotAll the staff I have dealt with have…
All the staff I have dealt with have been professional and helpful. They have kept me informed at every point so I knew exactly what was happening and appear to have been in continual contact with my Solicitors to expedite all matters.
Thank you for your 5 star review Linda, we greatly appreciate your review. Best Wishes, Mark
5/5
TrustpilotThe staff were always really helpful
The staff were always really helpful, extremely friendly and kept us informed at all stages of the sale.
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
4/5
TrustpilotI sold the house through the Hartlepool…
I sold the house through the Hartlepool office. The valuation was spot on and the house was sold to the second viewer. All the staff were helpful and answered any questions promptly. I will definitely recommend your estate agency.
Thank you Steven for your review of our Hartlepool office, it is greatly appreciated.Kind regards, Mark
5/5
TrustpilotExcellent professional service
Excellent professional service Will definitely use again.
Thank you for your 5 star review, it is greatly appreciated.Kind regardsMark SmithManaging Director
5/5
Trustpilot5* Service
As first time buyers could not fault the Hartlepool team, mainly dealing with Nicola. Very professional, helpful and excellent communication. Would recommend to anyone! Thank you so much!
Thank you Ashleigh for your review of our Hartlepool team, it is greatly appreciated by us all.Kind regardsMark SmithManaging Director
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