Trusted Agent profile · Darlington
★★★★★
719 reviews across 4 platforms
7, Duke Street, Darlington, DL3 7RX
Smith and Friends Estate Agents's office in Darlington, at 7, is rated 4.8 out of 5 across 719 reviews on four platforms, including 97 Google reviews rated 4.3.
97
Reviews on Google
This office
1
Reviews on Facebook
This office
1
Reviews on Yell
This office
620
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. Smith and Friends Estate Agents hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Darlington.
Every review we hold for the Darlington office, from every platform, shown as written. First names only.
5/5
TrustpilotFrom going in they were helpful &…
From going in they were helpful & friendly & made everything seem so easy. When the first sale fell through they got straight back on it & sold the property again the very next day.
Thank you Mrs Donkin for your 5 star review.Best WishesMark Smith Managing Director
5/5
TrustpilotBecky and Steffi were absolutely…
Becky and Steffi were absolutely fabulous at robinsons. Can’t thank them enough. Very efficient and great communication throughout. Would highly recommend robinsons!
Thank you for your review Kat.Best WishesMark
5/5
TrustpilotChris was brilliant throughout the…
Chris was brilliant throughout the process from enquiry to signing tenancy agreement. Timely communication and friendly manner.
Thank you Chantal for your 5 star review,Kind regardsMark
5/5
TrustpilotHelpful
Helpful, Steph in particular went out of her way to chivvy things along when my solicitors appeared to be dragging their heels. Steph gave me a lot of support with what was, for me, a very stressful purchase.
5/5
TrustpilotJoy was excellent
Joy was excellent. She communicated effectively and completely understood my position.
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotGreat people who work there
Great people who work there, they all help and work with each other, great team work, always on hand to assist any issues, keep you in the loop with the progress of sale/buying property.
Thank you Paul for your 5 star review of our Stockton team, your review is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotRecently sold my property through the…
Recently sold my property through the Ingleby Barwick branch, 5* service from speaking with Mark right through to dealing with Andrea towards the completion stage, the team were highly helpful and sorted out things often with a moments noticeWould highly recommend using this estate agent to buy/sell or let your property.
Thank you for your 5 star review.Kind regardsMark SmithManaging Director
5/5
TrustpilotThe staff are exceptional
The staff are exceptional. Since 2015 the staff have been brilliant at the Darlington office. They are friendly, knowledgeable and always professional in their approach to resolving issues and dealing with tenants. Thank you for all you have done over the years.
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotFirst time buyer experience
As a first time buyer, buying a house on your own is scary stuff! However Joy in the Darlington office was an absolute gem. She kept things moving forward, she responded to queries quickly, she kept me updated on progress and overall the start to finish process was so much easier than I imagined.
Thank you Karen for your fantastic review. We greatly appreciate it.Best WishesMark SmithManaging Director
4/5
TrustpilotI let a flat through Smith and Friends…
I let a flat through Smith and Friends in a full management contract, my main contact - Nikki, is always friendly and endeavours to resolve any issues or answer any questions in good time, it is always a pleasure to speak to her.
5/5
TrustpilotQuality service
Paige has been extremely helpful and the process has been a fast one from seeing the property to moving in.Thank you
Hi Adrian, thank you for your review and kind words, I will make sure Paige is aware of your review.Kind regardsMark
5/5
TrustpilotFirst time buyer
I bought my first home through Smith & Friends Ingleby Barwick. Impressed with the communication through email and phone calls from Andrea. The unknown of the process when buying a property was made a lot easier.
Thank you for your 5 star review.It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotFriendly staff
Friendly staff, nothing is ever too much trouble. During the selling process they kept me updated and worked over and above their service levels at times so I would recommend Smith&Friends to anyone thinking of selling their property. Definitely a five star service.
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotExcellent
Excellent, professional & friendly service. Sally is a true asset to your Darlington branch!
Thank you for your review Mrs Hartwell, Sally is a valuable member of our team who we value.Thank you for kind words.Best WishesMark
5/5
TrustpilotWe have recently purchased a property…
We have recently purchased a property from this branch.
5/5
TrustpilotFantastic company
From the first meeting with the valuation guy to the completion I couldn't have asked for a better service. Great communication from their team throughout. Thank you for making a stressful time a little easier.
Thank you Angela for your review.Kind regardsMark SmithManaging Director
5/5
TrustpilotGreat service
Great service. Lindsey was very efficient and helpful throughout.
Thank you for your review.Kind regardsMark SmithManaging Director
4/5
TrustpilotThe staff were friendly helpful and…
The staff were friendly helpful and kept me informed of every step along the way. They delivered what they promised at the outset and I would highly recommend them.
Thank you Mrs Robinson for your 4 star review of our team and service.Kind regardsMark SmithManaging Director
5/5
TrustpilotDarlington branch
Really helpful friendly staff go above and beyond. Really amazing communication via phone,email and in person. The Darlington branch were amazing when we bought and sold a property through them will be using them again cannot recommend them enough.
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotLindsey had a very trying time with the…
Lindsey had a very trying time with the buyer but she kept be updated at all times very helpful and professional
5/5
TrustpilotJOY AT THE DARLINGTON OFFICE WAS VERY…
JOY AT THE DARLINGTON OFFICE WAS VERY EFFICIENT AND ALWAYS ANSWERED QUERIES/PROBLEMS STRAIGHT AWAY, SHE IS A CREDIT TO YOUR BUSINESS. ONLY PROBKEM IS THE PEOPLE WHO ARE SUPPOSED TO FETCH THE SALE BOARD WHICH IS AT THE FRONT OF OUR NEW HOME BUT APPARENTLY THEY TRIED TWICE AND COULDN'T FIND, TOLD JOY TO GET THEM AN APPOINTMENT WITH SPECSAVERS.
Thank you for your review Denise, Joy will be delighted to read your kind words. I hope the board issue has now been resolved? Kind regards, Mark
5/5
TrustpilotAmazing Service and Staff
Andrea and Victoria have been so fantastic throughout my house purchase journey. I’ve very rarely had to chase for updates (unlike some of my friends/family have with other agents!). Always friendly, understanding and willing to chase up solicitors when you need. Can’t thank them both enough for taking the stress out of the process and making it a pleasure.
Thank you, Laura, for your review. It is greatly appreciated, Kind regards, Mark
5/5
TrustpilotJoy was lovely
Joy was lovely. Very patient answering my questions and following up with the seller.
Thank you for your review Christie, Kind regards, Mark
5/5
TrustpilotAlways a "5star service" provided
In my many dealings with the Stockton office, I have always received a "5star service".Despite all of the last 18 months stop/start disturbances, I have found that all members of the team have continued to give their best through these troubled times.All of which I am sure will continue under the guiding hand of Mark as they lay the foundations of the new business.
Thank you for your kind words and lovely review of our Stockton team Gordon.Kind regardsMark
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Smith and Friends Estate Agents hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Darlington.
