5/5
GoogleDealing with the Darlington office is a pleasure. Olivia has been great to work with. Thanks a lot.
Agent replied · 19 June 2024
Thank you Andrew for your review. Kind regards Mark Smith Managing Director
Trusted Agent profile · Darlington
Smith and Friends Estate Agents Darlington reviews
★★★★★
719 reviews across 4 platforms
7, Duke Street, Darlington, DL3 7RX
Smith and Friends Estate Agents's office in Darlington, at 7, is rated 4.8 out of 5 across 719 reviews on four platforms, including 97 Google reviews rated 4.3.
97
Reviews on Google
This office
1
Reviews on Facebook
This office
1
Reviews on Yell
This office
620
Reviews on Trustpilot
Business-wide
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Reviews
Every review we hold for the Darlington office, from every platform, shown as written. First names only.
Google5/5
TrustpilotFriendly
Friendly. Helpful. Responsive.
5/5
TrustpilotHelpful knowledge staff
5/5
TrustpilotGreat communication
Great communication Always helpful
5/5
TrustpilotExcellent
Claire, Lyndsey, and Janie were very professional and helped the sale to go through smoothly.
Agent replied · 14 June 2024
Thank you Mrs Cadwallader for your 5 star review. We greatly appreciate you taking the time to review our Stockton team.Best WishesMark SmithManaging Director
5/5
TrustpilotHelpful
The first estate agents ever to go an extra mile to take all our requirements into consideration and to quickly help us. Appreciate their super fast response! Chris is a star !
Agent replied · 14 June 2024
Thank you for your 5 star review of for our Stockton office, Best Wishes, Mark
5/5
TrustpilotA Joy!!!
Joy was a JOY to deal with, replied swiftly and dealt with requests just as promptly. You’re in good hands if you’re passed onto Joy!!
Agent replied · 14 June 2024
What a wonderful review, thank you Kim.Best WishesMark Smith Managing Director
5/5
TrustpilotWouldn’t go anywhere else to sell a…
Wouldn’t go anywhere else to sell a property, the staff are so helpful, supportive and always on the end of the phone or email for advice. Sold a flat through them we were kept informed throughout the whole process, they were even ready to listen when I needed a moan about the solicitor and rang them to chase the sale on my behalf. Dealt mainly with Joy in the Darlington branch and cannot thank her enough for everything she did.
Agent replied · 14 June 2024
Thank you for your review Jackie, our Darlington team and Joy will be delighted to read your review. Kind regards, Mark
5/5
TrustpilotI had a great experience
I had a great experience. All ladies were very helpful, perfect communication. I would use Smith & Friends Estate Agents again. Thank you.
5/5
TrustpilotGreat dealing with Andrea and the rest…
Great dealing with Andrea and the rest of the team at ingleby Barwick for the purchase of our new home. Always happy to help and allowed us access multiple times through the process to measure up and have contractors visit. Thanks again for all your help and hope you all liked you Easter eggs! 😁
Agent replied · 24 August 2024
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotI can’t fault them
I can’t fault them, the girls I spoke to from the beginning to completion were constantly professional friendly and efficient and upon completion day actually managed to pull together what the solicitors were unable to manage hence ensuring no delay, which would have been the case. I have recommended them since and I know of at least one person who is using them because of that.
Agent replied · 14 June 2024
Thank you Pam for your 5 star review, it is greatly appreciated. Best WishesMark SmithManaging Director
5/5
TrustpilotWorked with Joy Cruddas on this file…
Worked with Joy Cruddas on this file and she was exceptionally helpful throughout the process and a pleasure to deal with.
Agent replied · 14 June 2024
Thank you Emma for your review of our Darlington team and in particular Joy. Greatly appreciated.Kind regardsMark SmithManaging Director
5/5
TrustpilotFantastic service provided and very helpful friendly staff
I used the Hartlepool branch when purchasing a property, the entire branch has very friendly and helpful staff who made the entire process of buying my house so much easier. Keeping in touch on a regular basis to give me progress updates from start to finish
Agent replied · 28 October 2024
Thank you Shaun for your 5 star review of our Hartlepool office. We all greatly appreciated your review and kind words.Best WishesMark SmithManaging Director
5/5
TrustpilotJoy Cruddas was a fantastic contact at…
Joy Cruddas was a fantastic contact at Robinson’s and kept me fully appraised of my purchase every step of the way. Couldn’t recommend her and Robinson’s highly enough!
Agent replied · 14 June 2024
Thank you Catherine for your review, Joy will be delighted to read your kind words. Best Wishes, Mark
5/5
TrustpilotThe team at the Stockton Office have…
The team at the Stockton Office have been absolutely amazing with me, I was in a very worrying predicament from losing my job and being told from my mortgage company that they would not extend the permission for me to sub-let my property to my tenants, I was devastated that I was potentially going to make a family homeless, I spoke to the office and they were so supportive and even counselled me through my crisis. The girls in the office helped me find an investor to buy my property and keep the tenants, I can’t thank them enough for their help and support and I highly recommend them for their professionalism, quality and care.
Agent replied · 14 June 2024
Thank you Sarah for your lovely review of our Stockton team. They will be delighted to read your kind words.Best WishesMark
5/5
TrustpilotThe people i dealt with were all…
The people i dealt with were all very friendly and very informative and knowledgeable. A fast and reliable service especially as i lived in Scotland and the property was in England. I dealt with the Darlington office and they made the experience stress free from the day the property was advertised to the day of completion. Wouldn't ever go anywhere else. Should be 10 stars.
Agent replied · 14 June 2024
Thank you Kay for your brilliant review, we greatly appreciate your kind words and 10 stars! Best WishesMark SmithManaging Director
5/5
TrustpilotRental properties managed efficiently
The estate agency has managed 2 rental properties for me over the last nine years. They have done this in a professional and efficient manner. Always keeping me informed. They have been extremely helpful and knowledgeable when it came to any issues. I would highly recommend them.
Agent replied · 28 October 2024
Thank You Patricia for your 5 star review and thank you for your loyal custom.Best WishesMark SmithManaging Director
5/5
TrustpilotProfessional from start to finish
The Hartlepool York Road branch that I dealt with were very efficient, friendly and Professional.My main contact was Megan Hay whoDealt with any queries and questions in a quick, clear and concise manner.When the occasion arose the other staff that I dealt with were also efficient and professional with nothing being tooMuch trouble.
Agent replied · 24 August 2024
Thank you Mr Dixon, we greatly appreciate your review and Megan will be delighted to read your feedback.Kind regardsMark SmithManaging Director
5/5
TrustpilotExcellent Customer engagement
Excellent Customer engagement at the Darlington office, professional and prompt. Always available with knowledgeable advice. I would definitely recommend them. I would like to thank Joy Cruddas in particular
Agent replied · 14 June 2024
Thank you for your review Clare, Best Wishes, Mark
5/5
TrustpilotA Quality Company Offering a Quality Service
From the initial contact to arrange a valuation to the process of selling, through to completion was excellent. All members of the S&F team were brilliant and assisted with all of our queries in a professional and expedient manner.Great service!
Agent replied · 27 December 2024
Thank you Neil for your 5 star review, it is greatly appreciated by us all.Best WishesMark SmithManaging Director
2/5
TrustpilotWe brought our own home on July 2024…
We brought our own home on July 2024 the experience we received from the smith & friends was not appreciated especially key handover,they simply postponed key handover timings & they just wrapped the key on an envelope and handed over to us.Not recommended
Agent replied · 28 October 2024
Hi Mr Sureasan & Mrs Chandra, I am sorry to read your review and comments. I understand from the notes there was difficulties with the vendors solicitor and to compound this the vendor removal company too on completion day. We would have no need to postpone any key handover unless there was good reason and I apologise for any inconvenience this caused on the day. The review should reflect the whole process not just one part which we can't always control. I wish you well in your new home.Kind regardsMark Smith Managing Director
5/5
TrustpilotTop Estate Agent
We found our new home through this excellent estate agents, from start to finish the service we received was top class, we were kept informed throughout by Joy our sales negotiater I would definattely recommend Smith and Fruends for buying or selling your home through
Agent replied · 28 October 2024
Thank you Jean for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotExtremely efficient and professional at…
Extremely efficient and professional at the Darlington office They went the extra mile to get the sale despite numerous problems.Would recommend them especially Sally,Michelle and Joy at Darlington office
Agent replied · 14 June 2024
Thank you Jeremy for your review of our service from our Darlington team.Best WishesMark
5/5
TrustpilotA+, Would use again.
Excellent communication throughout. Thank you Andrea for your help getting this completed, especially with the first sale falling through!
Agent replied · 14 June 2024
Thank you Alex for your 5 star review.Kind regardsMark SmithManaging Director
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Tell us what you need and we'll put you in touch. Smith and Friends Estate Agents hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Darlington.
