Trusted Agent profile · Darlington
★★★★★
719 reviews across 4 platforms
7, Duke Street, Darlington, DL3 7RX
Smith and Friends Estate Agents's office in Darlington, at 7, is rated 4.8 out of 5 across 719 reviews on four platforms, including 97 Google reviews rated 4.3.
97
Reviews on Google
This office
1
Reviews on Facebook
This office
1
Reviews on Yell
This office
620
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. Smith and Friends Estate Agents hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Darlington.
Every review we hold for the Darlington office, from every platform, shown as written. First names only.
5/5
TrustpilotFantastic service from start to finish…
Fantastic service from start to finish . Great staff . All very efficient and friendly . You just feel from the start they will deliver - and they did my house sold within days and has now come to completion in a very short time
Thank you Jane for your 5 star review.Best WishesMark SmithManaging Director
5/5
TrustpilotExcellent service throughout
Excellent service throughout, Chloe was our expert on the lettings side she was always pleasant and extremely helpful at all times
Thank you Jane for your review of our Middlesbrough office and Chloe. Kind regards, Mark
5/5
TrustpilotAmazing service from the Darlington…
Amazing service from the Darlington branch from start to finish. We mainly dealt with Olivia and Joy who were both amazing. Can’t fault anything.
Thank you Steven for your great review, Olivia & Joy will be delighted to read your kind words. Best Wishes, Mark
5/5
Trustpilot10/10
No problems what so ever! Claire is absolutley amazing and so friendly! Made me feel super comfortable with it being my first time renting, highly recommend 😊!
Hi Koren, thank you for your review for Claire, she will be delighted to read your review. Kind regards, Mark
4/5
TrustpilotVery helpful and efficient
Very helpful and efficient. A special thanks to Joy from the Darlington branch who's communications were spot on all the time.
Thank you, Ian, for your review of Joy and our Darlington team. Kind regards, Mark
5/5
TrustpilotEverything went very professionally
Everything went very professionally, the service was 5* , from start to finish.
Thank you Paul for your 5 star review,Kind regardsMark SmithManaging Director
5/5
TrustpilotGreat Service
Andrea and Manj were so helpful throughout the selling process. They went above and beyond with my sale!
5/5
TrustpilotHartlepool branch so helpful
Hartlepool branch used. Very responsive to any queries. Not the most straight forward of chains but the sales negotiation team were fabulous at contacting other agents and getting updates and getting things moving! Thank you so much for all your help and support!
Thank you for your wonderful review June. Kind regardsMark SmithManaging Director
5/5
TrustpilotAmazing experience
Had a great experience with Ellie over at smith and friends she was really helpfull and proactive in finding me a suitable home in Inglesby. Would recommend her and the real estate agency to anyone who wants to buy or rent.
Thank you Dr Abdullah for your review of our Ingleby Barwick office and in particular Ellie.Kind regardsMark SmithManaging Director
5/5
TrustpilotFantastic company all around
Fantastic company all around. They went above and beyond to help us i. the issue with our own agents and the sake process despite them only selling to us on behalf of their client. fantastic company and staff in the Hartlepool branch!
Thank you John for your wonderful review. Kind regardsMark SmithManaging Director
5/5
GoogleThe team really looked after me and made the process so far much more bearable than any other agent I've worked with.
Thank you Jenn for your 5 star review. It is greatly appreciated by us all. Best Wishes Mark Smith Managing Director
5/5
TrustpilotExcellent service at the Darlington…
Excellent service at the Darlington branch. They provided guidance and advice when needed. A special mention to Katherine and Joy.
Hi Abigail, thank you for review of our Darlington team. Best Wishes, Mark
5/5
TrustpilotEverything was so quick and easy from…
Everything was so quick and easy from start to finish would highly recommend.
Thank you Mr & Mrs Richardson for your 5 star review, it is appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotFriendly, professional and efficient.
The staff are very friendly, whilst remaining professional. They always get back to you, and follow up on any enquiries. They do everything they can to expedite the sale quickly and efficiently.
1/5
GoogleEmailed three times over the course of a week and a half; once on their website and twice on Rightmove to book a viewing of a property and got no reply. Rang up to try and book a viewing only to find no one answered the phone.
UPDATE 5.22pm 2 Feb 2024 Dear Rouge Fox, As I haven't received an email or call I shall be disputing this review to Google as I cannot verify your name or details. My phone will be on all weekend if you wish to contact me. Kind regards Mark Smith Managing Director UPDATE 7.50am 2 Feb 2024 Having checked my email I still note email from yourself. I have checked through the office voicemails and there is no recording of a viewing request that hasn’t been responded to. I would like to speak to you to resolve this matter. You can either email me or call me personally on 07977 220658. Mark Smith Managing Director Hi Rouge Fox, please can you email me with your details so I can look into this matter for you. We don’t have any emails from Rouge Fox so would appreciate an email to me personally. marksmith@smith-and-friends.co.uk Mark Smith Managing Director
5/5
TrustpilotFantastic company
Great communication, made the whole process really easier. The welcome box was a nice touch and my daughter loved the chocolate milk. Would recommend smith & friends, especially andrea. Thanks for everything again
Thank you Adam for your 5 star review.Best WishesMark SmithManaging Director
5/5
TrustpilotVery helpful
Very helpful, polite and seamless experience from Smith and Friends. Maintained good contact throughout the process and any questions were answered swiftly.Would highly recommend this company and Nikki who I dealt with to anyone looking for help in the property market.
Thank you David for your review, it is greatly appreciate by Nikki and our Middlesbrough team.Kind regardsMark SmithManaging Director
5/5
TrustpilotExceptional service
From the initial contact made to arrange a viewing to the completion of the purchase, everyone we dealt with at Smith & Friends was friendly and professional. The stress of buying a house was removed from ourselves as we knew we were in safe hands.
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotProfessional, knowledgeable team
I found the team to be professional, knowledgeable and approachable, from my first contact to the final call confirming the sale had been completed. Through out the sales process the team proactively looked for a buyer for me and ensured I was updated after each viewing. Great customer service !
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotNikki and all the team at the Martin…
Nikki and all the team at the Martin branch were very helpful and professional in helping me find the right tenants for my rental property, everything was handled quickly and efficiently and ALL my questions answered and dealt with promptly, highly recommended
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotVery professional
Professional people who know the business. Always approachable and willing to answer any questions that may crop up. I was allocated one person from your office to deal with my case from beginning to end. Stress free. I would definitely recommend you to friends and family in the future. Well done.
Thank you Mrs Bellerby, we greatly appreciate you taking the time to write such a positive review.Kind regardsMark SmithManaging Director
5/5
TrustpilotSmith and Friends go above and beyond!
Smith and Friends provide outstanding service and support. The Stockton teams’ professionalism, dedication, and attention to detail made the entire selling/buying process smooth and stress-free.The expertise and guidance from staff was invaluable, we couldn't have asked for a better experience. Would highly recommend!
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotGreat service, on point!
Special mention to Chris Swanson in being super efficient, professional and extremely patient throughout the process! Would definitely recommend!
Thank you Zaheer for your review, Chris will be delighted to read your kind words. Best Wishes, Mark
5/5
TrustpilotJust completed a sale
Just completed a sale on one of our properties via the Ingleby Barwick office. Excellent communication from start to finish. Great staff to deal with.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Smith and Friends Estate Agents hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Darlington.
