Trusted Agent profile · Darlington
★★★★★
719 reviews across 4 platforms
7, Duke Street, Darlington, DL3 7RX
Smith and Friends Estate Agents's office in Darlington, at 7, is rated 4.8 out of 5 across 719 reviews on four platforms, including 97 Google reviews rated 4.3.
97
Reviews on Google
This office
1
Reviews on Facebook
This office
1
Reviews on Yell
This office
620
Reviews on Trustpilot
Business-wide
Every review we hold for the Darlington office, from every platform, shown as written. First names only.
5/5
Trustpilot5☆☆☆☆☆ recommendations for Smith & Friends
Jade Allen & her team worked their butt's off in just a few days or so they completed on the purchase of our new house & we moved in before Christmas,. We really can not believe it ourselves, i'm still pinching myself, they really are truely amazing & we couldn't of done any of it without them...
5/5
TrustpilotDarlington office
Darlington officeStaff were superb, we had to travel from Suffolk to Darlington twice at short notice to view property- the staff couldn’t have been more helpful and supportive. Suzanne who showed us around the properties is an absolute credit to your company. Olivia who has been in contact with us is just brilliant- the management should be so proud of their staff.Thank you so much for making a stressful time for us as easy as you could.
Thank you Sharon for your fantastic review of our Darlington team. We greatly appreciate your kind words.Best WishesMark SmithManaging Director
4/5
TrustpilotMiddlesbrough Office
Middlesbrough OfficeHaving been with the Middlesbrough Team for in excess of 15 years, I've always found them very helpful. I've had a few issues and occasionally a tenant hasn't worked out but appropriate action was taken, where necessary and everything resolved. I've worked mainly with Nikki for a number of years now and she has always been extremely professional, giving good guidance when needed and I would, and have, recommended them to other people.
Thank you for your review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotJoy was fantastic throughout a…
Joy was fantastic throughout a difficult moving process. She was helpful , considerate , communicated when necessary and extremely responsive. My solicitor ( a local firm ) said if you were selling a house you would want joy as the estate agent as she was excellent
Thank you, Laura, for your 5-star review. Best Wishes, Mark
5/5
TrustpilotJoy was fantastic from start to finish
Joy was fantastic from start to finish, being first time buyers this was all new to us both and Joy kept us in the loop with everything that was happening. She was fantastic throuought the whole process
Thank you Adam for your 5 star review, we hope you're settling into your new home.Kind regardsMark SmithManaging Director
5/5
TrustpilotExcellent Service
We have dealt with the Stockton branch for 6 years as a landlord and they have always given Excellent advice and service. In particular Claire Etheridge has been really professional, efficient and always ready to help, nothing being beyond her remit. Claire is an asset to the business.
Thank you David for your 5 star review, Claire and the Stockton team will be delighted to read your kind words. It’s makes our job very worthwhile. We value Claire greatly. Kind regards, Mark
5/5
TrustpilotA huge “Thank-You” to Andrea at the…
A huge “Thank-You” to Andrea at the Ingleby Barwick branch, she was extremely helpful, organised and answered all of our concerns with the Vendors and their solicitors promptly, if she didn’t know the answer she did not hesitate to contact them directly.The whole team were great, they sold the property extremely quickly, would highly recommend them, thanks again guys Kay
Thank you Kay for your 5 star review of our Ingleby Barwick team in particular Andrea. It is greatly appreciated by us all.Best WishesMark SmithManaging Director
5/5
TrustpilotGreat service
Great service from Smith & Friends. Purchased my new home from them and Andrea was very helpful during the process.
Thank you Lauren for your 5 star review of our Ingleby Barwick team and Andrea.Best WishesMark SmithManaging Director
5/5
TrustpilotEfficient service
I would like to thank Paige Liddle for all her help securing a tenancy of a property for me this week. She was amazing in getting everything done so quickly and efficiently. Her relaxed professional manner put me at ease in a very stressful situation.
Thank you, Tricia, for your 5-star review. it is greatly appreciated. Kind regards, Mark
5/5
TrustpilotRachel kept us informed at every stage
Rachel kept us informed at every stage, we were dealt with professionally and with care
Thank you Constance for your 5 star review. It is greatly appreciated by us all.Best WishesMark Smith Managing Director
5/5
TrustpilotAll the staff at the Hartlepool branch…
All the staff at the Hartlepool branch have been brilliant throughout this journey special thanks to Rachel Megan Jo Vickey keep up the good work 👍
Thank you Terry for your 5 star review of our Hartlepool office. We greatly appreciate your time to review our business.Best WishesMark SmithManaging Director
5/5
TrustpilotFriendly on your side estate agents
Friendly on your side estate agents. Nothing was any trouble
Thank you Ms Wilson for your 5 star review of our Ingleby Barwick team. Kind regards Mark Smith Managing Director
5/5
TrustpilotNicky and the team worked really hard…
Nicky and the team worked really hard to get me a good tenant.Recommend
Thank you Stephen for your 5 star review,Best WishesMark SmithManaging Director
5/5
TrustpilotHartlepool office was very helpful
I was selling my close relatives house and live over 250 miles away, so thought selling was going to be a challenge. The Hartlepool office was excellent, checking the property in line with the insurance requirements, arranging viewings etc. I did very little. They kept me fully informed, and it was a painless sale. They were a great help during this time.
Thank you for your 5 star review of our Hartlepool office, we greatly appreciate your review. Best WishesMark SmithManaging Director
5/5
TrustpilotHartlepool office was very supportive
I was selling my close relatives house and live over 250 miles away, so thought selling was going to be a challenge. The Hartlepool office was excellent, checking the property in line with the insurance requirements, arranging viewings etc. I did very little. They kept me fully informed, and it was a painless sale. They were a great help during this time.
Thank you Martin for your 5 star review of our Hartlepool team. We greatly appreciate your kind words.Best WishesMark SmithManaging Director
5/5
TrustpilotWe would 100% recommend Smith & Friends to our friends and family.
We used Smith and Friends to sell our home, from start to finish, they made the process extremely easy and kept us informed throughout.The photos that were taken showcased our home perfectly, this definitely contributed to us accepting an offer within a week of it going up for sale. We would 100% recommend Smith & Friends to our friends and family.
Thank you Mr & Mrs Daurge for your 5 star review. It is greatly appreciated by us all. Thank you for choosing Smith & Friends.Best WishesMark SmithManaging Director
5/5
TrustpilotPaige has been great and supportive…
Paige has been great and supportive through this journey of getting a house to rent, she has also been available to answer all my question and concern. Paige handled my concerns professionally and always ready to assist.I just moved in and the house is lovely.Keep it up Paige
Thank you Victor for your lovely review and kind words about Paige. Best Wishes, Mark
5/5
TrustpilotBest customer service
Best customer service . My lettings agent Chloe was wonderful . Took me though the entire process step by step .Loved the house warming gift box in the end .
Thank you Tricia for your 5 star review.Kind regardsMark SmithManaging Director
5/5
TrustpilotThe staff are friendly and approachable…
The staff are friendly and approachable and offer a great service to both landlords and tenants alike. Feedback from inspections is good allowing for repairs and maintenance to be done when problems first appear. I have been with them now for many years having had an awful previous experience with another company. I would recommend this company highly.
Thank you Lin for your 5 star review, it is greatly appreciated by us all.Best WishesMark SmithManaging Director
5/5
TrustpilotMet good staff at Ingleby Barwick office
Manj and Andrea at Ingleby Barwick office were both very kind to help me purchase my first house in the area. As a first time buyer, I got a lot of questions and worries, and they both showed their patience to answer my questions in professional manner. They also facilitated the whole process and all steps were completed smoothly. Appreciated and highly recommended!
Thank you Peter for your 5 star review of our Ingleby Barwick team in particular Andrea & Manj. Your review is greatly appreciated by us all at Smith & Friends Estate Agents - Ingleby Barwick.Best WishesMark SmithManaging Director
5/5
TrustpilotTrustworthy and Efficient
From the pre-sale discussions regarding the selling price right through to completing the sale, the sales agents made me feel an important part of the process.They were always friendly and informative, offering sound advise when it was asked for. They kept in regular touch, reporting on every viewing and offering advice on any negotiations with prospective buyers.Throughout the whole process everything was carried out with a professional, but friendly approach and was completed within a 12 week period.I would recommend this Estate Agent to anyone who desired an efficient, thorough and trustworthy approach.
Thank you Steve for your thorough and fantastic review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotFriendly professional staff,who know…
Friendly professional staff,who know the local area very well.
Thank you Gordon for your 5 star review. Best Wishes Mark Smith Managing Director
5/5
GoogleOlivia was extremely helpful with me and my partner getting our first home. Made the process very easy for us. Couldn’t of asked for a better service. Thank you Olivia
Thank you
5/5
TrustpilotEstate agent
Friendly , well organised and very informative!
Thank you Alison for your 5 star review of our Hartlepool team. Kind regards Mark Smith Managing Director
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