Trusted Agent profile · Darlington
★★★★★
196 reviews across 1 platform
Alton House, 27-31 Grange Road, Darlington, DL1 5NA
c's office in Darlington, at Alton House, is rated 3.9 out of 5 across 196 reviews on 1 platform.
Tell us what you need and we'll put you in touch. c hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Darlington.
Every review we hold for the Darlington office, from every platform, shown as written. First names only.
1/5
TrustpilotThis company took my deposit and left…
This company took my deposit and left us homeless me and my brother who had a mental illness and since died my review they said contact them about it and so I did then they said basically hard luck be warned they will take your money and forget about you all the reviews are fake most of them anyway try other agents and do yourself a favour this was 4years ago should be no stars
5/5
TrustpilotAmaan is a really good and professional…
Amaan is a really good and professional agent to help with my renting.
5/5
TrustpilotGreat company
Great company - Both the Lettings Team and Property Management work so hard and never stop. Highly recommend!
5/5
TrustpilotAmaan was really helpful during the…
Amaan was really helpful during the whole process and would definitely recommend.
1/5
TrustpilotDishonest and Very Poor
I was a long term tenant, which the property management was taken over by Property Box and a new landlord. No due process. On leaving the property I found the agent fabricated unsubstantiated claims against my bond. Very poor... would recommend you stay away. Luckily the bond retention scheme awarded the return of my bond back to the tenant.From a landlord perspective, they failed to advise due process and stay ethical. Not recommended.
1/5
Trustpilotterrible service and unfair deductions from deposit
When we moved out, Groves held on to our entire deposit for 6 weeks, fobbed us off and ignored our emails requesting it back, and finally gave us the balance after deducting hundreds of pounds for cleaning that didn't need doing as we left the property in the state we found it.
Dear Oliver, thank you for taking the time to write us a review, albeit a negative one, this feedback is incredibly important to us. We’re investigating this internally with the Groves team. According to our original inventory the property was not left as it was found so we were forced to deduct some of the deposit for cleaning purposes. I’m sorry you felt this was unfair. This case is currently being adjudicated by the independent party ‘My Deposits’, we’ll continue to let them mediate the negotiation.
5/5
TrustpilotAdmin Team
Robbie was very helpful in helping us with our application on goodlord for the property we are taking this year.
5/5
TrustpilotA Happy Customer
A Happy Customer. Excellent service and attention from Adele at My Property Box. Also particular special thanks to Jemma for very efficiently and quickly resolving an issue for me. Particularly impressive was the way she worked beyond office hours into the evening to bring the matter to a close.
1/5
TrustpilotI wouldn’t leave any stars if possible
I wouldn’t leave any stars if possible. One of the worst companies I’ve dealt with. Lots and lots of repairs reported but very little done. Happy to take your money but not a very good level of service. Lots of apologies and lip service but don’t follow up. Tried to enforce something that wasn’t in the terms and conditions of my agreement until I threatened legal action. Would avoid at all cost.
1/5
TrustpilotOh dear
Oh dear, it appears that they have employed the staff from the utterly criminal Ready 2 rent company who went bust recently, especially the male property inspector is an aggressive bully.
5/5
TrustpilotVery efficient in helping us sort out…
Very efficient in helping us sort out our paper work and we desperately needed somewhere as we had troubles with our last house so really helped us out and allowed us to have somewhere to stay quickly in time for us to commence university again.
1/5
TrustpilotThe worst estate agents in the country
The worst estate agents in the country. Basically they are thugs. Once the property goes on rent, they never pick up the phone and asked me to pay for the maintenance of the property which was the responsibility of the landlord.Avoid them at all cost.Fraudsters
Hi Simran, we have no record of you on any of our systems, could you possibly let us know what property it is connection to? Please drop us an email or give us a call so we can discuss this further as we really value feedback and would like to look into the issues you are having - info@mypropertybox.co.uk 01325 582101.Regards,My Property Box
5/5
TrustpilotGreat service again from My Property…
Great service again from My Property Box on the sale of our apartment. Despite the chain falling once they re-marketed quickly & effectively and got a buyer at the price we wanted.
1/5
TrustpilotIf I could leave one star
If I could leave one star, I would. Poor service is an understatement, they don't arrange repairs properly, or come back to you regarding issues you've raised. Happy to take your money but when it comes to them fulfilling a decent level of service then it's a no go. Quite happy to give lip service apologies but then nothing changes. Avoid at all costs.
1/5
TrustpilotTerrible
Terrible! Pasive, not co-operating!
1/5
TrustpilotThey have failed to respond to numerous…
They have failed to respond to numerous requests for support with one of thier tenants who, despite police involvement, is still harassing women and running a business from a residential property with 10 large dangerous dogs.
Dear Darlington Resident, I’m so sorry to hear this, we will always do whatever is in our power to resolve these issues, however this does sound like a police matter and there is always only so much that we can do. We also don’t have a record of your correspondence which is making this difficult for me to investigate without a name or an address. Would you be able to send me further details of the issue so I can look into this? Kind regards, Olly Lawson Operations Director, olly@mypropertybox.co.ukHowever speaking to the team and we’re not sure who you’ve spoken to regarding the issues. We will do whatever is in our power to resolve these issues
1/5
TrustpilotThis My Property Box They're thief and…
This My Property Box They're thief and stolen my money. Now going to take them to court and reported to property ombudsman.
5/5
TrustpilotEasy experience
Easy experience. Thank you Amaan.
1/5
TrustpilotMPB has Merged with Shambolic & Incompetent letting agent Readylet
Now that My Property Box have merged with the shambolic & inept Sales and Letting company "Readylet I feel fully justified in leaving this review here.
5/5
TrustpilotSAFE AS HUYSERS LETTINGS LTD in Partnership with My Property Box (MPB)
Dear Sir / Madam,As a property investor and landlord I have found My Property Box professional, friendly and approachable. They go the extra mile to ensure that my tenants (customers) are both safe and happy.Without my customers we cant exist and I place a huge importance on their welfare and customer experience as this is their home. Our motto is,' Your Home, Our Mission', and MPB follow our company values.As we look to grow we will be using MPB to support ours and our customers journey.In these COVID-19 times, professionalism and flexibility is so important and MPB continue to deliver.Special thanks to the Marketing, Maintenance and Tenancy Departments.A Huge thanks from, 'Safe As Huysers Lettings Ltd,' and family and customers.Richard HuysersSAHLLDirector
5/5
TrustpilotThe Only Property Managing Agent you need!
I've been with My Property Box for approx 10 plus years both at Darlington and in the last couple of years or so with their team at Newcastle (Jesmond).
5/5
TrustpilotMy Property Box
I was previously with Sanderson Lettings for many years before they amalgamated with Mypropertybox. Over the years have got to know the staff very well. They are always extremely polite, friendly and helpful in all my dealings with them. I cannot speak highly enough of how the whole team have looked after me and my property over the years. I have come to regard them as not only an excellentcompany to look after my property but also as friends
1/5
TrustpilotJust spoken to a member of staff whose…
Just spoken to a member of staff whose attitude was alright until I dared to ask a question. Some of the staff here act like spoilt children rather than working professionals who represent a company.The level of customer service and professionalism with these people is STILL non-existent, still no updates as to what will be happening - that was again left to me to contact them, despite the bath tub and the rot and water leaks being pointed out to them weeks/months ago. Does the owner of this company just let the rabble who work in the office do whatever they like while he waits for the money to roll in?
1/5
TrustpilotAs requested by Mypropertybox
As requested by Mypropertybox, I have reconsidered my previous 2-star rating. I reported several issues in relation to maintenance at my new rental property and am still awaiting someone to update me as to what's going to get done about the repairs that are needed, let alone getting the work done. My first night in the flat and the heating doesn't work. I texted the number for this, which their problem-reporting link stated is classed as an emergency, and no-one' s been in contact or come out to fix it. No wonder they're the only property management company for private tenants I know of that don't give customers their address to do business and resolve issues - they don't act like a professional business and they have proven to be completely useless at resolving issues presented to them. If this company put anywhere near as much effort into assisting all their tenants as they do into their desperate haste in trying to counter the negative reviews they receive, they would get 5 stars from all their clients.
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Tell us what you need and we'll put you in touch. c hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Darlington.
