c Darlington reviews

★★★★★ 1/5

Trustpilot

Awful experience and rude company

Awful company, rude staff and all together was an experience that no one should go through! I raised a range of concerns, the main one being an infestation of spiders in which I was unable to move in because of. the staff were very unhelpful and the communication was absolutely disgraceful. When I handed in my notice, I still had valuable belongings in the property as I still had weeks before the tenancy end date. I found out that staff had been going in to conduct veiwings whilst my name was on the tenancy without contacting me first (the tenancy agreement states that they have to provide 48hours notice before entering). There was many other issues that the company wouldn’t resolve. I cannot believe the unprofessionalism especially Georgias communication, extremely rude and snarky. What a waste of money, I would highly suggest to rent/buy with a different company as this joke of a company is not worth wasting your time on.

Amber · 3 October 2026

★★★★★ 1/5

Trustpilot

★☆☆☆☆ Extremely disappointing

★☆☆☆☆ Extremely disappointing experience with Property Box Our experience with Property Box was extremely disappointing, particularly when it came to communication, maintenance issues during the tenancy, and the handling of our deposit at the end. During our tenancy, we found the letting agent unhelpful when problems arose, including difficulties getting repairs and maintenance issues resolved. Despite repeated attempts to get issues addressed, we often found communication frustrating. We moved out of the property on 7 August and made repeated attempts to have our deposit returned, but received no meaningful response. It was not until 22 September, after we had involved a solicitor to prepare and sign a statutory declaration letter, that we finally received a response. When we eventually received a response, we were shocked to find that a substantial amount was being claimed for cleaning and alleged damages, despite the fact that we had left the house immaculate. Thankfully, we had the foresight to take detailed photographs of the property both before moving in and after moving out. These photographs have allowed us to challenge the proposed deductions and provide evidence of the condition in which we left the property. We would strongly recommend that anyone renting through Property Box takes comprehensive photographs before and after their tenancy and keeps a record of all communication. Emma Dunn was our main contact at Property Box, and unfortunately, our experience of the communication and handling of our tenancy was very poor. Given our experience, we have also formally submitted a complaint to The Property Ombudsman (TPO) regarding the way our tenancy and deposit have been handled. We expected a professional, fair and responsive service from a letting agent, but unfortunately that was not our experience. We would urge prospective tenants to do their research carefully and, if dealing with Property Box, to document everything and keep records of all communication and the property’s condition.

Ross · 23 September 2026

★★★★★ 5/5

Trustpilot

I couldn’t recommend Property Box…

I couldn’t recommend Property Box enough! From start to finish, they have been incredibly helpful, professional and friendly. The whole process was made so much easier thanks to their communication and support, and they were always happy to answer any questions I had. It’s clear that they genuinely care about their customers and making the whole experience as smooth and stress-free as possible. I’m really happy with the service I received and wouldn’t hesitate to use Property Box again in the future. Thank you

Emily · 18 September 2026

★★★★★ 5/5

Trustpilot

A brilliant North East property team

I’ve had the pleasure of working alongside Beth and I also see her every month at the Property Investors Network, where she is always there representing My Property Box and supporting the North East property community. Beth is incredibly knowledgeable when it comes to property, whether that’s buy-to-lets, HMOs, BRRRs, buying, selling or simply understanding what makes a good investment. More importantly, she’s approachable, warm, kind and always happy to help. She’s someone I would happily recommend to anyone looking for genuine property expertise and advice. My experience with the wider My Property Box team has been just as positive. They have multiple branches across the North East and every member of the team I’ve come across has been an absolute pleasure to deal with. Friendly, professional and genuinely passionate about property and the people they work with. A brilliant North East business and a team I’m always happy to recommend. ❤️

Jamilah · 18 September 2026

★★★★★ 4/5

Trustpilot

I have had a complicated period with…

I have had a complicated period with this property following the end of a tenancy and the subsequent works required before re-letting. More recently, Elle Hoodless has been particularly helpful in coordinating contractors, obtaining competitive quotations, keeping me informed and getting the property ready to return to the rental market. I have appreciated her professional and helpful approach throughout this process.

Florence · 22 September 2026

★★★★★ 5/5

Trustpilot

Excellent Customer Service from Geri

This was my first experience with My Property Box and Geri was superb in helping me from start to finish and answered my many questions on the property I was interested in renting and made me feel at ease with the decision. Would highly recommend if you’re looking for a property in the North East!

A’ishah · 23 September 2026

★★★★★ 5/5

Trustpilot

I called into your office

I called into your office, needing advice about renting a house in the Darlington/ Northallerton area, I found Andy, friendly, professional, knowledgeable about both areas! And when I'm ready to take leap and move to this area , I will definitely be choosing property box to do that. Thank you Andy and your Team !

Lorri · 23 September 2026

★★★★★ 3/5

Trustpilot

Staff are friendly but the care is not.

Ellis was helpful and the move in was fast and simple but the repairs and maintenance has been severly lacking, on the intial viewing I brought up the broken wardrobe and chest of drawers then on the move in it hadn't been repaired phoned and emailed regarding it and added the other issues like the light switch sparking bed frame being split the door damper failing and the cupboards Falling off in the kitchen. still non of which repaired regardless of the 3 days policy about household electric failures. the customer service was good but the rest was lacking.

Blake · 17 September 2026

★★★★★ 5/5

Trustpilot

I work very closely with my property…

I work very closely with my property box dealing with maintenance issues they are always professional and happy to help. Especially Elle who will deal with any of our queries and provides a great line of communication between ourselves, tenants and landlords!!

Stuart · 24 September 2026

★★★★★ 5/5

Trustpilot

I used My Property Box to sell a Durham…

I used My Property Box to sell a Durham property, for my parents. Megan kept us well informed throughout the sale process and chased updates when things went quiet. The sale has now completed smoothly. Would recommend for a managed sale.

Lorna · 18 September 2026

★★★★★ 5/5

Trustpilot

Since contacting My Property box agent

Since contacting My Property box agent, Polly, to moving in took maybe 8-9 days, so fast process and references checks. The room is perfect for my needs, everything is at advertised and everyone who I was in contact was very friendly, helpful and professional: Polly, Hari and Ellis! Can't thank them enoungh for helping me move in so fast to the property. House mates are also friendly and respectful so Im very happy with the service of My property box! Kind regards, Gabriel Yarm Road

Gabriel · 24 September 2026

★★★★★ 5/5

Trustpilot

Fantastic Service Marie and the team…

Fantastic Service Marie and the team are reliable, professional and I will continue to refer my network to them for their excellent service. Thanks again guys

Natasha · 17 September 2026

★★★★★ 5/5

Trustpilot

Geri was absolutely amazing

Geri was absolutely amazing, helping me find a property within a tight timeframe! She has excellent taste & knows what's she's doing! Couldn't recommend her more

Alisha · 17 September 2026

★★★★★ 5/5

Trustpilot

Great service

Great service! No matter how many queries we had, Andy was happy to help and could not do enough for us! Definitely recommend!

Marc · 1 October 2026

★★★★★ 5/5

Trustpilot

Sarah is very professional and gives…

Sarah is very professional and gives great communication/progress updates on maintenance Matters. Very pleased with her support with my properties.

Andrew · 24 September 2026

★★★★★ 5/5

Trustpilot

I’ve had a really positive experience…

I’ve had a really positive experience with Property Box. The team has been professional, helpful, and responsive throughout the process. Communication has been clear, and they’ve made the moving process much easier than expected. Any questions or concerns were handled promptly and professionally. Overall, I’m very happy with the service and would definitely recommend them to anyone looking for a reliable and professional letting agency.

Olajide · 6 October 2026

★★★★★ 5/5

Trustpilot

Elle is extremely helpful with…

Elle is extremely helpful with answering any of my tenancy queries

Natascha · 23 September 2026

★★★★★ 1/5

Trustpilot

AVOID!!!

AVOID!!!Where to start.. Absolute shambles of a company! Reported issues over the 2 years of been in the property including black mold, water leaks, utilities broke, safety concerns. Not one staff member was helpful especially Georgina on communication with myself and landlord.When moving into the property we requested a shower to be installed. A fit over the tap thing was installed but no cladding to protect plaster on the walls, no shower screen fitted and no extractor fan installed. After squatting down in the bath to use the shower head without damaging the plaster they finally agreed to install a extractor as the mold was getting to much. Came out and did a cowboy job on the extractor which we had to clean up all the debris left. Moving on a year MPB had sent out a contactor to come look at all the issues we had been complaining about. The contactor then says noting was water tight regarding electrics and this is very dangerous.The damp was that bad in the dining room and living room the second surveyor they sent out says this is one of the highest damp level readings has seen. This had caused the chalk to come out from the walls. (They painted this over twice instead of dealing with the problem).We had to take the ourselves and child to Tesco toilets for 3 days as the sewage pipe was not fitted to the toilet correctly which MPP blamed Northumbrian Water. Had the water board come out and stick a camera in there for them to tell us it was all to do with the plumbing in the property.We had a massive crack in the bedroom roof due to a hole in the roof which the last two surveyors had picked up on. We would wake up in the night with plaster from the roof all over the bed.3 House checks had been booked over the 2 year period of us been there. Each time i had to put holidays in at work for no one to turn up. No apologies or compensation given.Finally upon asking for our bond money back which we are still waiting for they state they want to take £250 from me due to furniture been left in the property and a cleaner to go in. The furniture left was already in the property when we moved in! We paid for our own cleaner once we moved into the property as the filth was unbearable. (They referred to the cleaning products left under the sink and a few cig ends left in the garden). We also paid for the council to remove a oven which was left in the garden when we moved in. (Where's my compensation?)Been so close to Christmas we have accepted a £150 to be taken off as the kid is not going to have a Christmas otherwise! Absolutely shocking company and want to be ashamed of themselves and there staff that handle the property's.

Matt · 18 December 2024

★★★★★ 5/5

Trustpilot

Im a landlord of a HMO property in…

Im a landlord of a HMO property in middlesbrough. I live down south, 5 hours away. From the start the communication had been amazing, weekly calls and updates. Always keeping me in the loop with how the property is going. Would recommend them anyone and everyone. Thank you My property box for your hard work.

Ben · 2 October 2026

★★★★★ 5/5

Trustpilot

Georgia greenstreet

Georgia. Greenstreet was amazing nothing was any trouble keeping me up to date all the way answering all my questions I am a very happy customer and would highly recommend my property box for a stress free experience thank you Georgia

Sharren · 17 September 2026

★★★★★ 5/5

Trustpilot

Really helpful

Really helpful, great experience. Marie is fab.

Sophie · 18 September 2026

★★★★★ 5/5

Trustpilot

A Great Team Who Do Their Best To Deliver Good Outcomes In All Scenarios.

The staff are very helpful & live in the real world for delivering suitable outcomes for my clients - I know i can count on them for both sales & lettings related queries, issues and suitable service responses. I have no hesitation in recommending or dealing with MPB on a personal or professional level.

John · 24 September 2026

★★★★★ 2/5

Trustpilot

Hoping for improvement!

Unfortunately the service has really declined recently at My Property Box in my opinion. There seems to be a high turnover of staff so not sure if this plays a part but really unhappy with the current service I receive from them as a landlord. At this stage I am not even sure who my tenancy manager is as they change so often with no communication. There has been a catalogue of errors affecting my property recently, from moving tenants in without my say so, to not arranging inspections as promised, to letting the gas safety certificate expire! I’m now unable to get a call back from anyone to see if these have been resolved. Hopefully standards will improve again because I used to be really happy with them managing my property but at this moment in time it feels like wasted money paying them to ‘look after’ my property.

Joanne · 26 August 2024

★★★★★ 1/5

Trustpilot

As my last review was deleted I have…

As my last review was deleted I have had some many problems with this company and I was electrocuted in one of there homes. Georgina is very unhelpful and also very arrogant. They are trying to cover their own backs by calling this my version of events even after electrician told me they have unplugged the earth of the cooker which caused me to be electrocuted. I know this as Georgina sent an email mistakenly to me instead of the electrician.

Hollie · 8 August 2024