c Darlington reviews

★★★★★ 1/5

Trustpilot

Darlington Office

Darlington Office, They took over an agent and failed to realise the tenant was behind in the rent. I had to point it out. They took money out of the rent for a Electric inspection was not done. They failed to report damage to a roof on on of my properties. which had been reported to them. When I asked them to increase the rent they took no action. After complaining they said that I would not have to pay for the next tenancy agreement, They took the money out of my account. After moving to another agent. My property box demanded rent arrears from two of my Tenants, they did not owe any rent, the latest demand was today 12/08/2025. My tenant complained to My Property Box, she tried to phone and she said they hung up on her. I had sent them an email which was ignored, I asked them to apologise to the Tenant in the email it was ignored. I got them on the phone I said my tenant, a young girl was worried about these demands, My Property Box said If she has paid the rent she should just ignore the demands. I was then told that the account had not been closed. Someone should have closed the account' That is their normal reply, someone should had done it. There is more, but I don't have the time, I have change agents My properties are being managed professionally now . Some of the staff in My Property Box are very efficient, but there seems to be no communication between the departments .

Bob · 13 August 2025

★★★★★ 5/5

Trustpilot

A Positive Experience

We had sold our house and were a few weeks away from completion with nowhere to live. We found My Property Box who were very accommodating and found us a property straight away. Friendly and helpful and nothing is a problem.

Sharon · 23 September 2026

★★★★★ 5/5

Trustpilot

Ellis at mpb has been supporting me…

Ellis at mpb has been supporting me with a tricky tenancy issue ( new tenancy and upgrades ). He's given great communication and kept me up to date of all progress. Would reccomened Ellis and MPB to all. Thanks

Richard · 1 October 2026

★★★★★ 1/5

Trustpilot

They were perfect up until getting us…

They were perfect up until getting us into a property. We rented a property through my property box that when it was graded everything seemed fine. We viewed the house which looked like it was going through minor renovations for the next tenants so we took it. When we moved in the house was still a tip the back garden still has the rubbish in it and we’ve been here for 5 month now. No hot water for 2 weeks and they haven’t even tried to sort it out. Handles falling off doors, side door leaking and every time I complain there’s not one bit of sympathy or sign of hope from them to get everything sorted. Every call handler palms it off. I would not recommend going through these.

Chrissy · 6 June 2026

★★★★★ 5/5

Trustpilot

Great service

Smooth process, Georgia in particular was a great help and was happy to support and answer many questions, alongside offering great support and communication during the process. Couldn't recommend more! 😃

Matty · 18 September 2026

★★★★★ 5/5

Trustpilot

Jesmond branch is brilliant

Jesmond branch is brilliant! Special shoutout to Hannah she was very helpful on the phone.

Clare · 17 September 2026

★★★★★ 5/5

Trustpilot

We have purchased a couple of…

We have purchased a couple of properties through this agency in Jesmond & Darlington & found the staff to be very helpful. We would strongly recommend them. Thank you.

SHAUKAT · 21 September 2026

★★★★★ 5/5

Trustpilot

I’ve been working as a contractor for…

I’ve been working as a contractor for My Property Box for many years. I’ve always had a great service from Victoria. I would highly recommend working with them.

Geoff · 24 September 2026

★★★★★ 1/5

Trustpilot

Unresponsive Service Experience

I found the support from My Property Box to be unhelpful and unresponsive on two separate occasions, which left me feeling frustrated. I even went as far as integrating their service within my Alto software, hoping for a smoother experience. My intention was simply to use this company for all our floor plans, but unfortunately, the lack of support made that impossible. I have since found an alternative software provider that better meets our needs.

Robinsons · 9 September 2025

★★★★★ 5/5

Trustpilot

We would like to say a massive thank you to Georgia Richardson

We would like to say a massive thank you to Georgia from the sales team at MyProperties Box, She did an excellent job negotiating our purchase at Salisbury Terrace and supported us every step of the way from start to finish.

Domex · 20 February 2026

★★★★★ 1/5

Trustpilot

AVOID AVOID AVOID

Wow. I really wish I had read these reviews before I signed up. The good reviews are from new tenants, the agent will ask you shortly after sign up to leave them a review while all is rosey. When I viewed the property and called to say I wanted it I was asked what was my best offer on the rent, I was desperate and paid way over the odds. From then on it's a nightmare. I reported repairs that were not fixed and blamed on the landlord with no resolution. The worst part is when you hand your notice in, they will try every way possible to keep the majority of your deposit. The communication is disgusting and so unprofessional. I'm going to fight all the way to get my money back.

MRALANKIRK · 27 April 2026

★★★★★ 5/5

Trustpilot

Work a lot with Megan and the the girls…

Work a lot with Megan and the the girls at My Property Box and find they cannot do enough for us and for the clients Sharon

Sharon · 24 September 2026

★★★★★ 5/5

Trustpilot

Whenever I have a query the office…

Whenever I have a query the office staff are always very friendly and professional. Chloe was able to answer my questions and was very helpful. Thank you!

Amy · 18 May 2026

★★★★★ 5/5

Trustpilot

Highly recommend

I chose My Property Box (Darlington) for the sale of my property on the recommendation of a family member. Georgia, from the sales team, visited to discuss the valuation, took great photos and was friendly and efficient throughout. In the space of 4 days my property was marketed, 3 viewings undertaken, 2 offers received and above asking price achieved! I couldn’t be happier! Whilst still in the early stages of the process, I’m confident that things will progress smoothly and stress free.

Diane · 6 April 2026

★★★★★ 5/5

Trustpilot

"I recently had the pleasure of working…

"I recently had the pleasure of working with Ebony from My Property Box, and I must say, my experience was nothing short of exceptional. From the moment I engaged with Ebony, she demonstrated a high level of professionalism and dedication to her work.Ebony's efficiency and expertise in the property rental process were evident, as she effortlessly managed to let out all my properties without any issues. Her proactive approach to problem-solving meant that any issues that arose were swiftly and effectively dealt with, allowing me to remain stress-free and confident in her abilities.I can confidently say that the service provided by Ebony at My Property Box is the best I have ever received. I am truly grateful for her outstanding assistance and support throughout our partnership. Thank you, Ebony, for your outstanding work and commitment to excellence."

Scott · 29 October 2024

★★★★★ 5/5

Trustpilot

Brilliant service

Brilliant service, very helpful when looking for my property , recommend the company to others who are needing a property.

David · 19 September 2026

★★★★★ 1/5

Trustpilot

Absolutely awful company

If I could give them zero stars I would. They are the worst company I have had the misfortune in dealing with. Incompetent staff and non-existent communication skills from the very beginning. There are so many issues/examples of incompetence to highlight however due to a word limit I am only able to detail a few of the many issues.Upon viewing the property we called the office and paid the holding deposit to secure the property. The following day we received a call to check if we were interested in the property as they had other viewings booked...We received the inventory and contract two days before moving day. We were told that as work was being done to the property in those two days before we moved in, we would get an updated inventory. We chased this up numerous times to be told we wouldn't get an updated inventory as this was not the process, despite having an email to the contrary.The property was advertised as fully double glazed. It wasn't until we received the inventory two days prior to moving in that we saw it was only partially double glazed, something we did not pick up on in the viewing as we were shown around by the current tenant as the agent did not show up.When we moved in the recycling and waste bins were full to the brim with rotting waste and full of maggots which we had to empty and pay to be cleaned.Three days after moving in we reported the drains as blocked. This has been an ongoing issue for the duration of our tenancy with issues logged on 17th November 2020, 12th August 2021 and 31st October 2021.As the drain issue was never resolved it culminated in the drains getting so blocked that on 31st October the toilet became blocked due to the stack pipe up the side of the house being full of crap. Water was dripping out of the back of the toilet and water marks were visible on the ceiling below. This happened on a Sunday when My Property Box were closed. We logged this issue on the portal and sent an email to My Property Box. Following a call by us, Northumbrian Water came out to clear the blockage, luckily at no cost. My Property Box never sent anyone to check the bathroom floor for water damage but they did arrange investigatory work to try and resolve the drain issue once and for all. It only took almost a year.At one point early on in the tenancy when nothing was getting resolved I asked for the complaints procedure and was told this was on their website. Unsurprisingly there is nothing to be found on their website.20th November 2020, issue raised via tenants portal regarding animal sounds in the roof, a noise that woke us up in the early hours every single night. This was not resolved until 25th February 2021, when a bird's nest was found. We also found holes in the roof, discovered by us when investigating the source of the sounds.28th November 2020, issue raised for leaking radiator, not fixed until March 2021.October 2021, email received from the tenancy manager advising of a rent increase and asking if we wished to extend our tenancy for another 6 or 12 months. We advised that we accepted the rent increase but wished to remain on a rolling monthly contract. Two days later we received an email congratulating us on renewing our tenancy. We logged into the tenancy portal to see that they extended our tenancy for another 12 months, which we had to follow up to be corrected.14th October 2021 - my partner received a call to book in an inspection. He advised the staff member that he would need to check dates with me and asked for a call back. The male employee said 'it would be better if you called me as I will probably forget'...17th November 2021 - after the rent increase had come into effect, we received an email stating that My Property Box had not received the full rent payment and to pay the outstanding balance asap. This was a surprise to us as we’d updated our standing order with the bank and the money had gone out of our account. What wasn't surprising was that this was an error by My Property Box as they had not amended our rental amount on their system, which we identified when we logged onto the tenancy portal and saw we were £15 in credit, the amount the rent had increased by.22nd February 2022, we received a call from a different letting agency to advise us that they were taking over management of the property and this was effective from 18th February. My Property Box didn't even have the courtesy to let us know. At this point I wouldn't expect anything less from them.

Hannah · 7 March 2022

★★★★★ 1/5

Trustpilot

I bought a property managed by this…

I bought a property managed by this company but felt they were too far away from the house and in fairness to my tenants I found a local letting agent who have been five star. Despite sending them my bank details for an outstanding payment I had to advise them again. How can they send a rental payment without a statement. Its now two days and still waiting for a statement and suspect there is an issue which they do not wish to share with me. Tried calling and referred to voicemail which is full.

George · 23 January 2026

★★★★★ 5/5

Trustpilot

My Property Box were probably the last…

My Property Box were probably the last chance saloon for my uncle. He had put his bungalow up for sale with about six other estate agents with no luck.

Jacky · 6 February 2026

★★★★★ 1/5

Trustpilot

Awful service on the whole from a…

Awful service on the whole from a landlord perspective, ignore emails regularly, are rude in emails from time to time and consequently have left. Now they are ignoring us after we have jumped ship and we are being told by our tenants they have paid MPB, who will now not communicate. The day they took over from Acorn in Newcastle service levels started to drop and have continued to do so to this day. My advice would be to avoid, I am aware of many other landlords in Newcaslte that feel similar

James · 16 January 2025

★★★★★ 5/5

Trustpilot

Great experience with My Property Box

Great experience with My Property Box. 10/10 customer service. I’d recommend.

Martha · 18 September 2026

★★★★★ 1/5

Trustpilot

Disappointing service from Jesmond branch

My daughter moved into a rented flat along with 2 other students in Newcastle in September. It was managed by the Jesmond branch. It had a communal entrance accessed by a fob. When they moved in they were only given 1 working fob for the 3 of them, having been told one was broken and 1 hadn’t been returned from previous tenant. The company initially made no effort to provide them with another 2 fobs even though they had requested them. They were having to coordinate between them who had the fob each day -massively inconvenient. After a few weeks they were given instructions on how to use a telephone system to get in. It didn’t work reliably so that was no good.The estate agent kept saying it was the responsibility of the company who maintained the building and not them to provide fobs, whilst the maintenance company said they worked under instruction of the estate agent. It took lots of emails and telephone calls and then a formal complaint to get replacement fobs issued, taking over 2 months, which is disgusting service. In our experience they are incompetent and only work to complaint. I’d advise anyone else who has issues with them to keep a record of telephone calls and emails and if you don’t get your issue resolved satisfactory then make an in-house formal complaint first and if you are still not happy with the response then contact The Property Ombudsman. ( The complaints procedure is on the bottom of My Property Box website).

Rachel · 5 December 2025

★★★★★ 5/5

Trustpilot

Absolutely perfect service

Absolutely perfect service , very nice and professional people

Shahzaib · 24 September 2026

★★★★★ 5/5

Trustpilot

Very good experience so far

Very good experience so far , very proactive team

Azhar · 17 September 2026