Trusted Agent profile · Darlington
★★★★★
196 reviews across 1 platform
Alton House, 27-31 Grange Road, Darlington, DL1 5NA
c's office in Darlington, at Alton House, is rated 3.9 out of 5 across 196 reviews on 1 platform.
Tell us what you need and we'll put you in touch. c hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Darlington.
Every review we hold for the Darlington office, from every platform, shown as written. First names only.
5/5
TrustpilotAbsolutely perfect service
Absolutely perfect service , very nice and professional people
Thank you for your fantastic review! We’re so pleased to hear you found the team friendly and professional. We really appreciate you taking the time to share your experience with us!
5/5
TrustpilotVery good experience so far
Very good experience so far , very proactive team
Thank you for your lovely review, Azhar! We’re really pleased to hear that you’ve had such a positive experience with our proactive team so far. We look forward to continuing to support you!
5/5
TrustpilotExceptional service from Amaan
Our lettings negotiator, Amaan, has provided us with exceptional service and used his initiative to find and show us round other properties that fit our criteria but were not on our radar. This helped us out a lot as we decided to go with one of these properties which exceeded all expectations we had. Their service so far has been very efficient and swift- Amaan has been very honest, upfront and effective in communications where he has been easy to reach.
5/5
TrustpilotStaff at Property Box Newcastle - Jasmine Henderson.
We have not been particularly happy with My Property Box in Newcastle, however I did want to write to express our appreciation for Jasmine Henderson. She understood our concerns about past confusion in statements and the difficulty of actually getting help should an issue arise. Whilst other members of the team promised action but rarely followed up, Jasmine is quick to respond and always ready to help or advise. She is a real credit to the company.
5/5
TrustpilotFirst class service
We have nothing but praise for MyPropertyBox and all the wonderful, helpful and professional staff we dealt with. Right from the off nothing was ever a problem and they reassured us at every step along the way, making us feel like individuals and not just another generic house sale. First class service, we would not hesitate to recommend…. which we already have!Well done Nicola and team!
5/5
TrustpilotExcellent service from Andy buckle !
Thank you for your fantastic review, Connie! We’re so pleased to hear you received excellent service from Andy. We’ll make sure your kind feedback is passed on to him.
5/5
TrustpilotGreat customer service
Great customer service, nice staff.
Thank you for your lovely review, Daniel! We’re really pleased to hear you received great customer service from the team. We really appreciate your feedback!
5/5
TrustpilotLong term Tenant
I have been dealing with Jasmine Henderson from my property box (formerly groves) since February 2021. She is always so quick with her replies and always goes above and beyond to make sure any needs we have with regards to our property or just general enquiries are dealt with. Cannot fault the service I’ve received whilst being under my property box, everyone I’ve dealt with has been lovely but especially Jasmine who is always happy to help.
5/5
TrustpilotGreat service thanks!
Thank you for your lovely review, Camila! We’re so pleased to hear you had a great experience with us. We really appreciate you taking the time to share your feedback.
1/5
TrustpilotA Total Disgrace
A Total Disgrace, Jesmond Branch Prioritises profits Over Tenant Safety! I had an absolutely terrible experience with the Jesmond branch today. They don’t seem to care one bit about tenant safety! If Jeffrey Epstein and Diddy were landlords, I’m sure they’d be leaving glowing five-star reviews for My Property Box in Jesmond.
5/5
TrustpilotGreat Service
Very Professional! Big shoutout to Geri who was extremely helpful with the admin throughout, and took us through everything with care and understanding.
5/5
TrustpilotReview
Great service provider
Thank you for your lovely review! We’re really pleased to hear you’ve had a great experience with My Property Box. We really appreciate you taking the time to share your feedback with us!
1/5
TrustpilotExtremely unprofessional company
Arrogant company that doesn’t care one jot about the safety of the tenants. The staff is rude, obnoxious, unprofessional and, when running out of excuses, simply puts the phone down on you! Extremely unpleasant experience, will be avoiding them at all costs in the future,
We’re very sorry to hear about your experience and truly regret that we did not meet your expectations. The safety and satisfaction of our tenants are extremely important to us, and we take your concerns seriously. We would like the opportunity to understand exactly what happened and address it directly. Please reach out to us at contact@mypropertybox.co.uk so we can discuss your experience in detail and work toward a resolution. Sincerely, My Property Box Ltd
5/5
TrustpilotI spoke to a Girl called Geri when I…
I spoke to a Girl called Geri when I made an enquiry and from organising a viewing to getting the keys she helped me through all the referencing steps and tenancy agreement up to getting keys. She was absolutely amazing. Deffo recommend my property box
5/5
TrustpilotGenuinely thankful for Samantha Ormrod…
Genuinely thankful for Samantha Ormrod for assisting us to secure a property from MyProperyBox. She is very responsive and went above and beyond to accomodate both the landlord and prospective tenants request. I am very happy with the overall transactions with this property management. Been renting for a while and I can say that this is the smoothest deal so far.
5/5
TrustpilotWould highly recommend
Holly was great with the negotiations for our purchase, she was very proactive with chasing things up with both solicitors and also with the management company, and she gave us regular updates.
1/5
TrustpilotDo not rent from these scum as they do…
Do not rent from these scum as they do not care if you have any emergencies within the home you live in that need repairing and the landlord refuses to allow any work to be done majority of the time.
5/5
TrustpilotI have used this company for the last…
I have used this company for the last two years and have no intension of looking anywhere else in the near future ,I have mostly dealt with Rachel but also other office staff and have always had very good responses to any issues that have inevitably cropped up.I have been developing old properties for the letting market for 45 years and used many agents but at last I'm very happy with service I get and intend to stay with Rachel and her team.GT&A builders LTD
5/5
TrustpilotExcellent service
I would like to say a special shout out to Chris Joyce from lettings, he has shown great professionalism and excellence.
5/5
TrustpilotCustomer service is great and geri is a…
Customer service is great and geri is a massive help one of the nicest girls to talk to and a lovely lass.
1/5
TrustpilotExtorting the vunerable
After my mother had rented a flat for 7 years and moved into a care home, we were charged a £160 to 'Clean dust from the skirting boards' and 'Wipe the shower door', its extortion, avoid this place like the plague. The DPS service is a joke, no chance to respond to a claim as we cant get access to the property to gather our own evidence. Making a complaint to the Housing Ombudsman Service, another example of everything that is wrong with the UK rental sector.
5/5
TrustpilotCredit when credit is due
My Property Box takes the stress and strain out of finding tenants for me. I’m communicated with throughout the process which has been a seamless transition. Amman has been more than helpful and informed which has been a positive experience from my landlord perspective. Gold star. Keep up the excellent work!
5/5
TrustpilotGreat Staff (Ellis) and experience
I cannot recommend this company enough, prompt with communication and have a wide range of properties around Middlesbrough and Darlington.
1/5
TrustpilotDon't waste your time or money
Such poor service. The photo side of things is tolerable but the floorplans are appalling, constantly incorrect and then theres no support to get them amended. The last 5 I have submitted have been incorrect, named wrong, logos missing etc. The edit facility only offers limited access. You then cant get hold of anyone to amend, my last property took nearly a week to have the word " outbuilding " removed. Pay for metropix and stay in control! Please don't insult me by posting some BS reply. Pick up the phone like a real CS team and apologise.
Dear Heidi,Thank you for bringing this matter to our attention.Upon reviewing our records, we couldn't find any information related to yourself. We understand the frustration you must be feeling, and we want to resolve this matter promptly. To assist you further, could you please email me directly at adam@mypropertybox.co.uk with further details? Rest assured, I will personally investigate this issue and work towards finding a resolution.Thank you for bringing this matter to our attention, and we look forward to assisting you promptly.Warm regards,Adam MalloyHead of Operations
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. c hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Darlington.
