Trusted Agent profile · Dagenham
Verified
★★★★★
1,315 reviews across 2 platforms
293 Heathway, Dagenham, RM9 5AQ
Balgores's office in Dagenham, at 293 Heathway, is rated 4.6 out of 5 across 1,315 reviews on two platforms, including 567 Google reviews rated 4.7.
Every review we hold for the Dagenham office, from every platform, shown as written. First names only.
5/5
TrustpilotA brilliant company to work with
A brilliant company to work with, that go above and beyond to help resolve problems for the best outcome. I had huge issues with my property but their patience and guidance resulted in a positive outcome. They are extremely honest, professional and very knowledgeable. I cannot thank Andrew Perry enough!! Thank you so much, to you & your team, I will always be grateful!
1/5
TrustpilotLack of Transparency and a Very Stressful Buying Experience
My experience during this property transaction was unfortunately far more stressful and difficult than it should have been and ultimately the seller withdrew from the sale after 6 months of trying to close. In hindsight, I believe it was a mistake to proceed with a property connected to one of the directors of Balgores. To be fair, the potential conflict of interest was disclosed early on, however as the transaction progressed, many of the decisions and communication felt significantly more favourable towards the seller than balanced between both parties. One of the biggest issues was around completion timelines. We were actively working towards a much earlier completion date, initially targeting October/November, partly because we wanted our children settled into their new schools as early as possible in the academic year. However, towards the end of October, we were suddenly informed that the sellers now wanted completion pushed back to the end of January, which caused major disruption and stress across the entire chain. At the time, Balgores attempted to reassure us that this was normal and acceptable within property transactions. However, during the later appeal process, the seller informed that the January completion requirement had allegedly been known to Balgores from the very beginning (June), but this information was only communicated to us at the end of October. Had we known this upfront, we would have approached the purchase very differently. As a buyer, it became extremely frustrating trying to manage mortgage timelines, expiry risks, chain pressures, ongoing legal costs, and constant uncertainty while also chasing updates and clarity. Although some individuals involved were polite and responsive at times, the overall process became emotionally draining and significantly more complicated than it needed to be. I was left feeling that key concerns, timelines, and risks were not handled with the level of transparency and balance buyers would reasonably expect. My advice to anyone entering a property transaction would be: * Get everything confirmed in writing. * Ask detailed questions as early as possible. * Independently verify important information rather than relying on assumptions. Again, in writing. * Stay very closely involved throughout the process. * Carefully review any Gazeal agreement before signing, as in my experience it appears heavily weighted towards the seller side. (I have written a separate review regarding Gazeal specifically.) Buying and selling property is already stressful enough, and unfortunately this experience added considerably to that stress. I have since submitted a formal complaint to better understand whether there was any wrongdoing or failure in how the transaction was handled by Balgores. I will wait to see the response and will update this review accordingly based on the outcome and feedback received.
5/5
GoogleI spoke to Nikola and she is explained everything very well and she was very lovely to speak to and she made feel very comfortable
Good afternoon, We are happy to hear Nikola's clear explanations and welcoming manner made your experience so positive. … More
5/5
GoogleAmazing Agency! Very helpful and nice staff especially Nikola. She is so obliging and goes that extra mile to satisfy the client's need when renting the property. Nikola and Emily both are very helpful . I would highly recommend.
Good morning, Thanks for leaving us such a lovely review, we really appreciate it. It's great to hear how positive your experience has been with our Dagenham branch. We … More
5/5
GoogleBalgores Dagenham helped me as a FTB and were top-notch throughout the process. Louise, Georgia and Femi were all super helpful at guiding me through everything and making sure all my queries were sorted. Would highly recommend their services!
Good Morning, Thanks for your kind review. We'll pass your thanks onto Louise, Georgia and Femi, and the rest of the team. … More
5/5
GoogleI cannot recommend Nikola at highly enough! As a first-time landlord, I was initially nervous about letting out my property, but Nikola made the entire process smooth and stress-free. …
Hi Burhan, Many thanks for the review. We're delighted to hear about your positive experience with Nikola at our Dagenham branch, and we'll pass your words of thanks on to … More
5/5
GoogleAmazing Agency!!....Very helpful and charming staff, especially Nikola she is so obliging and goes that extra mile to satisfy the client's needs when either renting or selling property!. Nikola is very helpful. Highly recommend. Thank you Balgores!! Vakas
Hi Vakas, Your positive feedback is greatly appreciated! We're delighted to hear that you think we're an amazing estate agency, and will be sure to pass on your kind … More
5/5
GoogleExcellent service from Nikola! He was very helpful, professional and friendly throughout the whole process. He made renting the house easy and stress-free. Highly recommended! ⭐⭐⭐⭐⭐
Hi Denis, Thank you so much for your feedback. We’re delighted to hear that Nikola provided friendly and professional support throughout your rental journey. It’s great to know his expert guidance and clear communication helped make the moving process feel straightforward and stress-free. We truly appreciate your recommendation. Kind Regards, Balgores Dagenham
5/5
GoogleThe perfect services i have ever experianced in Dagenham Area....I was served by Nikola, she was really helpful and cooperative. if you need a piece of mind to Let a property, i will recommend Belgores Dagenham 2000%
Hi Salman, Thanks for your kind review. We pride ourselves on providing an excellent customer service, so it's great to hear we didn't disappoint on this occasion. … More
5/5
GoogleNikola worked diligently on finding a tenant for my property in Dagenham. She was very professional and worked well with her team Paul and answered all my requests quickly. Thank you Nikola and Paul.
Good afternoon, Thanks for leaving us positive feedback. We're delighted to hear that Nikola and the team meat your expectations. … More
5/5
GoogleExceptional service from Rayyan. He was highly professional, communicated clearly throughout the entire process, and always felt like he had my best interests in mind. I couldn't have asked for a smoother, more efficient experience. …
Hi Blooms Home Cooking, Thank you for your fantastic feedback. We’re delighted to hear that Rayyan … More
5/5
GoogleWe had a really positive experience with the team .They were professional, responsive, and kept us updated throughout the whole process. Communication was clear and they made what could have been a stressful situation much easier. We …
Hi Aleks, Thank you so much for sharing your experience with us. It's wonderful to hear … More
5/5
GoogleNikola has been great to work with! Always happy to answer any questions we had and was always available we would recommend balgores and definitely come back to them again! Thank you again
Good morning, Thanks for your review, we're delighted you're happy with our service. It's great to know you've had such a positive experience with us. … More
4/5
GoogleNikola helped us to find a tenant and assisted us all throughout the process. She was very thorough and very re assuring. Very friendly and always happy and smiling. We highly recommend Nikola.
Good afternoon, We sincerely appreciate your kind words and are delighted to hear about your … More
5/5
TrustpilotFantastic experience with Balgores an exceptional firm of estate agents who go the extra half mile.d
We had remained in our fabulous property for 29 years, but we were now starting a new chapter of our lives. Balgores were absolutely magnificent, from Connor who helped us sell our property to the backroom staff. We would especially like to pick out Donna who every step of the way, was absolutely fantastic and guided us through the maze of selling up to exchange of contracts and completion date, she was a star. We would also like to thank Teddy for scanning all our key documents and he sent them onto us, which saved us a lot of time. All in all, we can only say that the whole Balgores team were exceptional, so a big thank you to everyone.
5/5
GoogleAbsolute stellar service from Nikola, could not have asked for better! Quick, positively exhaustive information. Go to her for your needs!
Hi Zack, Thank you so much for your feedback. We're delighted to hear that Nikola provided such thorough and responsive support throughout your experience. It’s great to know her expert property guidance and attention to detail gave you the information you needed. We really appreciate your kind words and recommendation. Kind Regards, Balgores Dagenham
5/5
GoogleI highly recommend balgores especially Nikola from the lettings team who has made the process stress free was always quick at answering any questions we had and was always happy to help
Good afternoon, Thank you for taking the time to leave us a review. Customer service is really important to us, and we pride ourselves on helping … More
5/5
GoogleThank you to Fauzia for making purchase of my new home easy from start to finish. She was very responsive and helpful throughout. Could not be happier with the service provided :)
Good morning, Many thanks for leaving us a review. We'll pass your kind feedback onto Fauzia. … More
5/5
TrustpilotPeter was great!
I was recommended to use Peter as my Mortgage Advisor and would recommend on to other! Peter was nothing but helpful, informative & on the ball. There was never a question he didn’t have an answer for and simply made me feel at ease throughout my whole buying process. I’m sure he advised me on more than what his job description holds but nothing was a problem for him. Couldn’t have asked for anything more!!
5/5
TrustpilotExcellent service from Balgores…
Excellent service from Balgores Hornchurch Branch. We have had excellent service from start to (nearly finish) we have exchanged and completion is due soon. Everyone we dealt with were professional, easy to get hold of, and great to deal with. Billy (Manager) Georgia, Connor and Donna were amazing. We would not have got this sale over the line without the extra service they give, the whole team deserve the praise, Donna (sales progressor) has been a fantastic go between for us, the solicitors and the buyer. This sale would not have happened without this team. I highly recommend Balgores, do yourself a favour and use them, you will not regret it!
5/5
TrustpilotI recently worked with Peter and Claire…
I recently worked with Peter and Claire to secure a new mortgage for my rental property. I couldn't have asked for a smoother process. Peter and team worked with me from the get go and guided me through the process brilliantly. Nothing was too much trouble for them and they was on hand 24/7 for any questions and queries I had. Absolutely fantastic service from these guys and would highly recommend their services. 10/10 from me.
5/5
GoogleNikola was really helpful. She assisted us with all our queries and made sure to answer any questions. Really recommend her to everyone. It was a pleasure working with her!
Good afternoon, Thanks for your review, we're delighted you're happy with our service. It's great to know you've had such a positive experience with us. … More
5/5
GoogleVery friendly team especially Nikola who has been helping us find the right property
Good afternoon, Thank you for your review. We're delighted Nikola and our team provided friendly service in your property … More
5/5
GoogleNikola is great at what she does, I really wish all customer services agent is like her. …
Good afternoon, Thank you for your lovely feedback about Nikola. … More
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Balgores's Dagenham office has 1,315 reviews across two platforms: 567 on Google, 748 on Trustpilot (across the whole business).
Balgores Dagenham is rated 4.6 out of 5 across all 1,315 reviews, and 4.7 out of 5 on Google from 567 reviews.
Balgores Dagenham, 293 Heathway, Dagenham, RM9 5AQ.
