Trusted Agent profile · Dacorum
★★★★★
277 reviews across 2 platforms
178 Marlowes, Hemel Hempstead, HP1 1BH, Dacorum, HP1 1BH
Chancellors's office in Dacorum, at 178 Marlowes, is rated 4.5 out of 5 across 277 reviews on two platforms, including 112 Google reviews rated 4.6.
Every review we hold for the Dacorum office, from every platform, shown as written. First names only.
5/5
TrustpilotWe chose the right estate agent
We chose the right estate agent. From the first visit by Cormac to do the valuation, to the selling by Sherko who was warm, enthusiastic, engaging and polite
We are so pleased to hear that choosing us as your estate agent was the right decision. We appreciate your kind words.
1/5
TrustpilotDeposit repayment issues
We were renting a property from chancellors that we then purchased. Over a month post purchase they still haven’t paid us back our deposit - they don’t answer us when we chase and still can’t give us a timeline even though the payment was agreed over a month ago.
5/5
TrustpilotFelicity & Emilia were great
Felicity & Emilia were great. 10x better experience than using any other lettings company/agents!!
5/5
TrustpilotWe recently met with Charlotte in…
We recently met with Charlotte in search of our next home, we found her very helpful on the viewing, and appreciated that she kept in touch.
We appreciate you sharing your positive experience. We are so pleased our team was helpful and kept in touch during your home search.
1/5
TrustpilotAppalling
Our experience with Chancellors has been profoundly disappointing, defined by a distinct lack of administrative reliability and a complete failure to enforce basic standards of hygiene and maintenance.
We appreciate you taking the time to share your detailed feedback regarding your recent experience. We are concerned to learn about the issues you encountered with the property's condition and the discrepancies from your agreed-upon terms. We are actively investigating these matters to ensure a prompt resolution and will be in touch to discuss the immediate steps we are taking.
5/5
Trustpilotprompt and comprehensive letting…
prompt and comprehensive letting process Leilana was our very helpful contact
5/5
TrustpilotI really liked this property
I really liked this property, it made me feel great. The staff were nice and kind to me. And especially Hannah Patterson - Davey! Thank you!
5/5
TrustpilotFirst time buyer
As a single, first time buyer - Callum was incredible when showing me the flat I bought, and helping through the process too. Couldn’t recommend enough!
4/5
TrustpilotFrankie is a great manager.
Following my move, I had the pleasure to be in contact with Frankie, the property manager. Dispite several technical issues I found in the property she was promply available to arrange all the works that needed to be done at the property.
Thank you, we are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
TrustpilotThis team is fantastic
This team is fantastic! They’re always helpful and truly listen to the tenants’ needs. Thanks George and everyone else.
5/5
TrustpilotI had a very positive experience with…
I had a very positive experience with chancellor agent Olivia, Any questions I had were answered promptly and clearly, thank you
We appreciate you sharing your positive experience! We are so pleased to hear that our team answered your questions promptly and clearly.
5/5
TrustpilotBrilliant service from initial contact…
Brilliant service from initial contact with Sherko and throughout process with excellent regular communication from James. Weekly updates were particularly helpful. Would definitely recommend.
We're so glad to hear you had a brilliant experience with our service and appreciated the regular updates. Thank you for your recommendation!
5/5
TrustpilotCharlotte have been great from the very
Charlotte have been great from the very first viewings we had with her, very friendly, really listens to what your looking for and is really great at staying in contact with you.
We're happy to hear that you had a great experience! It's wonderful to know that our team was friendly, listened to your needs, and kept in contact. Thank you for your positive feedback.
5/5
TrustpilotGood service
Good service. Thank you for arranging my tenancy.Katie Adams,I appreciate your help, responsiveness, and professionalism. Thanks for making the process smooth and stress-free.
We appreciate you sharing your positive experience with us. We are so pleased to hear that we made your tenancy process smooth and stress-free.
5/5
TrustpilotI had a great experience with Jamie Woodman - Chancellors Property Manager.
I had a great experience with Chancellors. The service was professional, efficient, and communication was always clear and helpful.
We appreciate you sharing your positive experience. We're happy to hear that our service was professional and efficient, and that communication was clear and helpful. We are glad our team was friendly, responsive, and supportive.
5/5
TrustpilotAbsolutely outstanding from start to…
Absolutely outstanding from start to finish. Always had an enough time for us. Wonderfully professional at all times and a very friendly bunch.
We appreciate your kind words! We are so pleased to hear that our service was outstanding and professional.
5/5
TrustpilotAleksandra Szurek
Aleksandra Szurek, from Chancellor’s didcot branch. She was informative, caring and attention to detail when asked any questions was great. I wish her all the best in her future career with chancellor’s. Suhel and Dil.
5/5
TrustpilotThe young man was very helpful and…
The young man was very helpful and knowledgeable. I’ve viewed the property several times and he was always a great help.
We're delighted to hear our team member was so helpful and knowledgeable. Thank you for your kind words!
5/5
TrustpilotChampion Chancellors Team
Kirsty, Jordan and Shelby gave us fabulous customer service. We can not fault them at all, they gave us regular telephone updates, emailed any progress reports or conversations and would happily recommend them to anyone!
Thank you, we are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
1/5
Trustpilotlazy
Took multiple tries on the phone to get hold of them. Website not updated with sold property. Wasted my time.
Hello, we are sorry to read of your review and have notified the relevant department about your message - they will look into this for you. If you have any further information, please email directors@chancellors.co.uk. Many thanks.
1/5
TrustpilotGenuinely Useless
As a first-time landlord, I expected clear communication, professionalism, and competent management. Chancellors/Oxon Property Management failed on all three.
We are truly sorry to hear about your frustrating experience as a first-time landlord. We acknowledge the issues you faced with communication and payment, and the impact this had.
4/5
TrustpilotGreat Management
I couldn’t be more pleased with the good service provided by the Chancellors property management team. Their responsiveness and professionalism are good. Every time I’ve had a question or encountered a minor issue, they’ve responded quickly and resolved it efficiently, often within the same day.
Thank you for leaving us this great review. It would mean a lot to the team if you would consider increasing your rating to 5 stars. In the meantime, we will be sure to pass this fantastic feedback onto the relevant teams. Many thanks
5/5
TrustpilotExcellent service
Always had excellent service with Chancellors. A very considerate and caring company.
We appreciate your kind words. We are happy to hear you always receive excellent service.
5/5
Trustpilotcraig showed us around a beautiful…
craig showed us around a beautiful property he was knowledgeable friendly and gave sound advice
We're so pleased you had a positive viewing experience! It's wonderful to hear our team was knowledgeable and friendly.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Chancellors's Dacorum office has 277 reviews across two platforms: 112 on Google, 165 on Trustpilot (across the whole business).
Chancellors Hemel Hempstead is rated 4.5 out of 5 across all 277 reviews, and 4.6 out of 5 on Google from 112 reviews.
Chancellors Hemel Hempstead, 178 Marlowes, Hemel Hempstead, HP1 1BH, Dacorum, HP1 1BH.
