5/5
GoogleAlexandra worked so hard to find me my perfect house. Although being let down last minute by the landlord Alexandra was efficienct and found me my new home. Thank you Alex
Trusted Agent profile · Croydon · Surrey
Verified
Streets Ahead Croydon reviews
★★★★★
1,383 reviews across 2 platforms
219 Lower Addiscombe Road, Croydon, Surrey, CR0 6RB
Part of Streets Ahead, see every office.
Streets Ahead's office in Croydon, Surrey, at 219 Lower Addiscombe Road, is rated 4.5 out of 5 across 1,383 reviews on two platforms, including 1,101 Google reviews rated 4.4.
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Reviews
Every review we hold for the Croydon office, from every platform, shown as written. First names only.
Google1/5
GoogleWe've had the misfortune of living next to a house rented out by the Addiscombe branch. When we reported problems with the anti social tenants, we got vague and unhelpful replies. The company seemed unable and unwilling to help, and the …
Agent replied
Dear Sir/Madam, Thank you for your review and we apologise you feel our customer service fell short on this occasion. Please call me on 020 8655 1300 to discuss this further. Kind regards, Kunal Patel Lettings Manager
5/5
FacebookGeorge Barnes is a professional agent, always responds quickly and happy to help. Streets Ahead do exactly what they promise in their name, a great service.
5/5
GoogleI had an amazing experience with streets ahead. I would like to thank Alexandra and her team for an amazing experience. It really made me feel at ease. Thank you.
5/5
FacebookI recommend the staff of streets Ahead especially George Barnes for his selflessness to clients. when I needed flat he was of great help. may God bless him
5/5
FacebookI want to say big,big thank you to Gareth, Ricky and Emma! We are so happy with our new home! Thank you, guys, you are the best :)))))
5/5
GoogleStreets Ahead have been the agents we have bought our new home through and our main contact was Marina. We thought the service was really good from the whole team and Marina in particular was always extremely helpful, friendly and professional.
1/5
GoogleI was trying to rent a studio flat in city house from this company. I gave them all needed documents and all was fine and I paid the holding deposit as well. I didn't know what is going on because no one contacted me. I was traying to call …
Agent replied
Hello Mr Sikorski, Thank you for your review and i am sorry that our service did not meet your expectations. I have spoken to … More
1/5
FacebookTerrible. Do not let through them. They failed to pay the tenants deposit on time (meant to pay to me to register, did not bother, chased them for a week, finally they did themselves but late) 2nd rent is now a week late and have no idea if it has even been paid by tenant as I haven't heard from them, not very good service for rent collection I expect them to be checking on the day and letting me know if any problems. Obviously it takes a day or 2 to go from one account to another ie streets ahead to me but its been a week. Absolute shame of an agent, wish I had never used them.
5/5
FacebookStreet Ahead is very helpful in getting a house for my daughter especially Jakub.i would highly recommend him. because he bend backwards in helping people
5/5
GoogleThey were the best estate agents I dealt with. Everyone was very polite and easy to speak to. A special mention to Gareth who made the process easier
5/5
GoogleWorking with Billie was a very pleasant experience. Any queries we had were resolved professionally and quickly something really appreciated. Overall the service was great and the property exactly what we were looking for.
5/5
GoogleCallum was always available and very professional. It was a less stressful process with his reassurances and constant updates. I would recommend Streets Ahead
1/5
GoogleI am searching for a property to buy, went there 3 weeks ago. They said estate agent and financial adviser would call me but never happened. The person there was very friendly but it seems they don´t need new customers.
Agent replied · 14 June 2024
Hi Luiz, I’m so sorry you didn’t receive a call from us. Someone should have been in … More
5/5
GoogleLucy was wonderful when dealing with Streets Ahead. Being prompt, attentive and professional I felt like I was in safe hands all the way, would definitely recommend.
1/5
FacebookUtterly appalling service ever since they took over the management of our house , no rental agreement sent , no notice given about increase in rent , takes weeks to get anyone to come out if something wrong , do not respond to emails and when you eventually get to speak to a human being they have no idea what is going on and say they will respond in writing or email and they don’t . Wish I could get hold of my landlord and tell him not to waste his money on them managing the property because quite frankly they couldn’t organise a piss up in a brewery . Don’t go near them !!
1/5
Facebookcame home from work to no heating in February when it had been snowing. The water pressure was low on the meter so there was no heating or hot water. I called up the water suppliers who stated it was the agency's duty of care to handle. I spoke to the agency and they gave me the number for the plumber. I called for 2 hours, leaving voicemails, no response and no call back. The agency kept messaging the urgency, but to no avail. I was told to wrap up in blankets and wait. I have not received any phone call from the plumber, and I cant feel my feet and I have cold. Absolutely terrible. I am still waiting for a call back.
5/5
GoogleWorking with Cerrone Downer on the managed service of my flat. Must say, he has been great all during the tenancy process. Very efficient and always kept me informed of what was going on. Great to do business with him.
5/5
FacebookFirst of all thank you Gareth Fitzhugh for answering all my questions regarding moving property and renting locally. Wish you all the best in your workplace.
5/5
GoogleFaye Godfrey was very helpful and attentive in my search for a property in Croydon. She always listened to feedback and sent relevant properties to me. i would highly recommend.
5/5
GoogleI am really excited about the service. I would like to thank Mr Taleb Almohammad for his wonderful support and responsiveness.
Agent replied · 24 July 2026
Thanks for your review
5/5
GoogleStreets Ahead have been very efficient and professional in helping first time buyers complete a purchase. Saphire King-Harris was very proactive in ensuring the sale progressed, despite challenging circumstances. She always maintained …
5/5
Googlethe best estate agent by far I dealt with.Marina Steel was outstanding; nothing too much trouble. Kept me fully informed on potential properties and handled my purchase well with good communications. very grateful
5/5
GoogleVery professional organisation, Cameron was very attentive and helpful. Was always reachable and provided detailed information when requested and everything was processed smoothly with minimal fuss and delay. Could not fault the service
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