5/5
GoogleI had a great experience with Karen. She's very friendly, communicative and helped us get our perfect home, would recommend to anybody!
Trusted Agent profile · Croydon
Streets Ahead Purley reviews in Croydon
★★★★★
376 reviews across 2 platforms
936 Brighton Road, Purley, CR8 2LP, Croydon, CR8 2LP
Streets Ahead's office in Croydon, at 936 Brighton Road, is rated 4.6 out of 5 across 376 reviews on two platforms, including 188 Google reviews rated 4.5.
Reviews
Every review we hold for the Croydon office, from every platform, shown as written. First names only.
Google1/5
GoogleI’ve had a terrible experience with Kristen. I understand she was on leave during a refund process. However, before she left, I updated her on the phone. Over email, she denied this information was told to her and it’s “news “ to her. I complained about poor service and she called me. she rudely said that she saw I complained but that “I’m sorting this out now aren’t I”. While she was away, I called and one of her cok workers took my details and said they will get back to me and never did. I found a place a few months back, luckily. And also received my refund after chasing for weeks. But I have never met such an incompetent team. Mistakes can happen but having an attitude is unacceptable.
Agent replied · 26 October 2024
Dear Ish, Thank you for taking the time to share your experience with us. We are sorry to hear that we failed to meet your expectations and deliver the level of customer service that we strive to provide. We understand how important it is to have a positive experience and we deeply apologise for any inconvenience caused. Your feedback is valuable to us, and we would like to assure you that we take it seriously. We would like to use this opportunity to improve and ensure that similar situations do not occur in the future. We are committed to delivering exceptional customer service and experience, and your feedback will help us achieve this goal. If you would like to discuss your experience further or have any additional concerns, please reach out to us at talktous@streetsahead.info. We would be more than happy to assist and resolve any issues. Best regards, Streets Ahead
5/5
TrustpilotIt was a pleasure meeting Miah
It was a pleasure meeting Miah. She came on time and helped me with everything. I strongly recommend renting through this company.
5/5
TrustpilotI had an excellent experience
I had an excellent experience working with Maya throughout my tenancy application process. She was professional, friendly, responsive, and super helpful from my very first enquiry through to progressing my offer and references.
5/5
TrustpilotAn amazing team and very supportive…
An amazing team and very supportive workforce. I so much enjoyed the way their staff member, Maya, communicated with me throughout the process, which was fantastic and it gave me great confidence about the organization.
5/5
TrustpilotUp to this moment
Up to this moment, unlike some other agencies we have dealt with, you have been an incredible professional. You respond quickly, communicate clearly, and do not keep us waiting unnecessarily. You are also extremely efficient and very polite.
5/5
TrustpilotAdem has done a great job so far
Adem has done a great job so far. He had good communication skills. He understands what we want as customers. He should keep up the great work!
5/5
TrustpilotWe had a great experience working with…
We had a great experience working with Maya as our house agent. She was very kind, patient, and supportive throughout the entire process. From the beginning, she guided us step by step, making everything clear and easy to understand.
5/5
GoogleA big THANK YOU to Aidan and Jacob for their tireless efforts in getting the job done Yes there were times when I wanted to give up but Aidan persuaded me to carry on and he was right. I can highly recommend these guys
5/5
TrustpilotI had a good experience with Ethan
I had a good experience with Ethan. He was really helpful from when I viewed the property till I moved in.
5/5
TrustpilotMaya was great professional and easy to…
Maya was great professional and easy to work with.
5/5
TrustpilotExcellent performance
Thoroughly professional at all times, and the level of communication was never in question.
Agent replied · 21 March 2026
Dear Karl, Thank you so much for your kind words! We’re thrilled to hear you felt supported and well-informed throughout your experience. Professionalism and clear communication are at the heart of what we do, and your feedback means a lot to the team. We look forward to working with you again in the future! Kind regards, Zoe Streets Ahead
1/5
TrustpilotSigned up once and won't stop getting…
Signed up once and won't stop getting emails from them, despite asking them to unsubscribe me at least half a dozen times.
4/5
TrustpilotIt was good experience in viewing…
It was good experience in viewing rental properties with Streets Ahead. Team is very professional and helpful, specially Maya who helped in finding suitable accommodation as per budget and need.
5/5
TrustpilotIt was a very smooth and seamless
It was a very smooth and straightforward experience, from inquiring, to viewing to moving. Very pleasant experience. The staff (Sophia) was warm and polite throughout, she was happy to answer all our many questions 🤭.
5/5
TrustpilotWe had a great experience learned alot…
We had a great experience learned alot during our home search with your expert adviser Ben Jenkins he is quite amazing with good business manner and friendly attitude towards customer with great patience and understanding.
5/5
TrustpilotGreat Support
I made an offer on a property earlier this year and unfortunately there have been delays out of our control.
Agent replied · 23 December 2025
Dear Nick, Thank you for sharing your feedback! On behalf of everyone at Streets Ahead, we’re so pleased to hear that Pawel’s dedication and proactive communication helped keep things on track during a challenging process. It’s great to know his efforts have resulted in a set completion date for you and the seller. We appreciate your kind words and are delighted we could support you through this journey. Kind regards, Zoe Streets Ahead
5/5
TrustpilotCustomer service
Adem provided quick, responsive and friendly services. Would recommend!
Agent replied · 21 March 2026
Dear Tasha, Thank you so much for your kind words! We’re thrilled to hear that Adem provided quick, responsive, and friendly service - that’s exactly the standard we aim for at Streets Ahead. Your recommendation truly means a lot to us. If we can help with anything in the future, we’re always here to assist! Kind regards, Zoe Streets Ahead
5/5
TrustpilotAdem provided excellent service showing…
Adem provided excellent service showing genuine interest in our search!
5/5
GoogleKristen has been so helpful and supportive throughout my property search and I can’t thank her enough. She took everything I said on board and I will 100% be recommending her to friends and family!
Agent replied · 26 October 2024
Thank you Ryan for your review. I will pass your lovely comments on to Kristen. Thanks, Laura
5/5
GoogleHad a great viewing with Jasmine, she’s was friendly and very informative about the property.
Agent replied · 11 October 2026
Dear J L, Thank you for your kind feedback. We’re delighted to hear that you had a great viewing with Jasmine and that she was able to provide friendly and informative support throughout. We’re proud to have her on the team. If you need any further assistance, we’re always here to help. Kind regards, Zoe Streets Ahead
5/5
TrustpilotSofia from Streets Ahead Purley
We had a fantastic experience with Sofia at Streets Ahead in Purley. From the very beginning, she was professional, friendly, and incredibly helpful throughout the whole letting process.
5/5
GoogleWe were absolutely amazed how many people Street Ahead have got through the door while other agents explained the lack of viewings with the difficult political climate. Sam and his team delivered exceptional customer service and kept us informed at every step. They have worked very hard on our behalf, negotiating offers and really represented our interests well. At no point did we feel lost or as if nothing was happening. Contrary, viewings were organised nearly daily showing the effort the team put in to find a buyer. I would not go with any other agent.
1/5
GoogleRented a flat with this agency since March 2021 on moving in there were repairs to be carried out at the flat and to date no reported repairs addressed and property manager never answers calls or emails only at his convenience. My landlord refuses to carry out repairs at the property. I currently have waterlogged bedroom floor, mouldy blinds, a wardrobe door fell on my head, a faucet falling off in the bathroom and to date no repairs. I pay £1250 RENT!!!!!! Very unprofessional!!!!!!!!!NegativeResponsiveness, Quality, Professionalism, Value
Agent replied · 26 October 2024
Hi Jay, thank you for bringing this to our attention. We would like to investigate this further, if you wouldn't mind sending some more details about your experience to talktous@streetsahead.info we can look into it. Thanks, Laura
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