Trusted Agent profile · Croydon

Streets Ahead Purley reviews in Croydon

4.6

★★★★★ Excellent

376 reviews across 2 platforms

936 Brighton Road, Purley, CR8 2LP, Croydon, CR8 2LP

Streets Ahead's office in Croydon, at 936 Brighton Road, is rated 4.6 out of 5 across 376 reviews on two platforms, including 188 Google reviews rated 4.5.

Google logo

4.5 / 5

188

Reviews on Google

This office

Trustpilot logo

188

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Croydon office, from every platform, shown as written. First names only.

5/5

Google

Recently moved into our new home found for us by a very helpful and efficient Estelle and Emma from the branch. They were fantastic, and helped us through every step of the way with our move. They made the whole process very easy going, and everything was sorted for us, we just had to sit back and wait to move in. These guys made a usually difficult phase with moving, very fluid and relaxing. Would highly recommend the two should you too be looking for somewhere in the area

Daniel · 27 October 2022

Agent replied · 26 October 2024

Thank you Daniel for your review. I will pass your comments on to Estelle and Emma. Thanks, Laura

5/5

Google

Absolutely exceptional service from Jo and Jason at Streets Ahead Purley. We had previously had a very difficult interaction with another agent. From the day Jason and Jo took over the sale it was clear that they were true professionals and we can't recommend them highly enough. Communication was excellent, the valuation spot on, viewings were arranged with the very minimum of disruption and their consistent hard work and dedication pushed the sale along during a very unpredictable time. Thank you!PositiveResponsiveness, Quality, Professionalism, Value

Catherine · 27 October 2022

Agent replied · 26 October 2024

Thank you for leaving such a lovely review. I will pass your comments on to Jo and Jason. Thanks, Laura

5/5

Trustpilot

Adem helped us find an amazing property…

Adem helped us find an amazing property that ticked all of our boxes. Great communication and helped us through the whole process, which made everything really smooth!

Amelia · 7 May 2026

5/5

Trustpilot

Kacey communicated clearly amd helped…

Kacey communicated clearly amd helped me a lot by assisting in my property search

Emmanuel · 6 August 2026

4/5

Trustpilot

A very good experience with the team

A very good experience with the team, timely and helpful in response to queries. Great customer service by Maya and Adem

Temi · 16 June 2026

5/5

Google

We switched to streets ahead after using another estate agent and not getting a particularly good service. I was dubious that changing estate agents wouldn’t actually make a difference, after all doesn’t everyone just search for houses using Rightmove?! My God was I wrong! The team there really worked hard to sell our house, we had viewings lined up straight away and what was even nicer is they do all the viewings for you! The other estate agent we used always had an excuse so we were wasting our weekends and evenings showing people around our house. Sam Eden and Gemma were absolutely fab, they’re approachable and answer your calls even when the office is closed for the night. After a nightmare experience trying to sell or property they took over and put our minds at ease. Honestly couldn’t recommend them enough!

Caitlin · 28 October 2018

5/5

Google

I switched to Streetsahead after being with another agent for months and whose service miserably failed me. Sam carried out a valuation and reassured me that Streetsahead would sell my place, he said their other offices would market it too….mm I’d heard this before so was rather sceptical. Very quickly I received lots of calls, texts and emails from Sam, Gemma and their other offices, to book in viewings. I actually received an offer from someone who had gone to see another flat with a different branch but was then encouraged to take a look at mine. Shame it didn’t go through to fruition but straight away Sam and Gemma were booking in more viewings and true to Sams word he didn’t give up and I couldn’t believe it when he left me a voicemail to give him a ring as he had two offers to discuss. They’ve also help me with finding a conveyancer too. I really don’t believe you can beat Sam and Gemmas commitment, they really are amazing, always approachable, seem to work crazy long hours and are quick to respond- their service is outstanding. Thank you so much. I recommend them to anyone wishing to move.

Naomi · 28 October 2018

5/5

Google

Just had to leave a review, selling houses is not the most fun thing in the world to do and I hadn't done it in 17 years! I was extremely impressed with streets ahead Sam and Gemma were amazing they were professional and personable. I felt from the beginning that they were invested in me and my family and ensuring that we were able to move on. The office kept in constant communication through phone, email and text. I was updated at every stage and I genuinely felt fully informed. Staff were always on time to do viewings and often arrived early to check in with me if I was there. Feedback was always supplied in a timely fashion and was sensitive too, selling a house can be brutal everyone has opinions! Streets ahead gave me construction considered feedback that was always helpful and appropriate. I can't recommend them enough I didn't just feel like I was earning them commission I genuinely felt like they were invested in us as a family. I am truly grateful for Sam and Gemma's support during a very difficult time.

Colette · 28 October 2018

5/5

Trustpilot

Aidan Naude

We are looking for a property in the Anerley area and Aidan Naude from Streets Ahead stands out from all the other Estate Agents we are using.

Ama · 30 April 2026

1/5

Google

The person who called me because I put an enquiry for a house, failed to 1- explain the full house details. 2- nonprofessionalism through overriding and never given a chance to share my questions/opinions about the enquired house. 3- hung up straight onto face when I shared my unavailability to view room.I felt the lady over the phone was rude and unhelpful as she presented herself to be not interested in me showing other properties- this was without even asking me. This post is to highlight the workers at Street Agents who treat the callers poorly. This was my second experience and same poor experience.

Flavia · 11 October 2024

5/5

Google

We used Streets Ahead Estate Agents to sell our house (completed in Feb 2024). I would strongly recommend them. The team were fabulous. They were honest and positive about selling our house in what was frankly a terrible market. When we found our vendor, Aidan took over as sales-coordinator. He was utterly fantastic. he managed the process incredibly well. he gave us really helpful advice on what we could do to manage and support the process, so that it worked for us, our buyer and. Were we still in the area and interested in buying or selling, I would use them without hesitation.

Three · 11 October 2024

5/5

Google

Aidan was wonderful! We had been looking for a property for such a long time. He listened to what we were looking for and suggested a property. It was perfect. Thank you!

Alison · 11 October 2024

5/5

Google

Well what can I say about Streets Ahead Sam & Gemma-so much !!! We have only been on Streets Ahead books since 21st July 18 after being long term with another agent and getting nothing. Sam & Gemma have worked so very hard on selling our house and as of today we have accepted an offer YIPPEE!!!!!! I'm still in a state of shock how little time it took to find us the right people. xxxxxxxxxxxxxxxxxxxxxxxx Thank you Dawn

Dawn · 28 October 2018

5/5

Trustpilot

Thank you so much to Streets Ahead…

Thank you so much to Streets Ahead agent Tyrique for his great support. Really enjoyed working with them.

Nataliia · 23 June 2026

5/5

Google

Lewis Hay - helped us find our current rental property. He was extremely professional, punctual and proactively commutated requirements and progress to us. He ensured the whole process ran smoothly and quickly, I highly recommend Lewis. Layla Manning - helped us with all the paper work. She was proactive in sending and asking for the required documentation and information. She processed everything very quickly and kept us informed at all times. I highly recommend Layla. Our experience with Streets ahead was extremely positive and l would recommend them to anyone.

Shahram · 28 October 2016

5/5

Google

Experienced great service as a Landlord from Lisa Adams (finding tenants) and Stephanie Simpson (managing the property). When one of our properties in Kenley became vacant, Nick and team sold the property exceptionally well; securing multiple offers well above the asking price within two days of placing it on the market. For me, they stand-out across two areas: 1. Lots of estate agents will tell you they have purchasers and tenants who are lining up for exactly your property - in my experience across several lets and one sale, Streets Ahead can back this up. They move fast and secure great results. 2. Once the price was agreed, they stayed involved. Nick remained particularly informed throughout, which meant he could be appropriately direct if something was moving slower than it needed to and risked becoming an obstacle to the sale.

David · 28 October 2015

5/5

Trustpilot

Adem’s help and tenacity to find my…

Adem’s help and tenacity to find my housing was very incredible

Mo · 28 November 2025

Agent replied · 23 December 2025

Dear Mo Bob, Thank you so much for your kind words! On behalf of everyone at Streets Ahead, we’re thrilled to hear that Adem’s dedication and tenacity made such a positive impact in finding your housing. He’ll be delighted to know his efforts were appreciated! We’re always here to support you with anything you need in the future. Kind regards, Zoe Streets Ahead

5/5

Trustpilot

Fantastic experience

I recently had a dealing with Streets Ahead Purley Branch and highly impressed by Lettings Manager Bradley Snape.

Ranjan · 5 June 2026

3/5

Google

Kristen was really Supportive throughout the house rental process. However, after the agreement, the streets ahead property manager we were assigned to was unable to reach and get things sorted quickly. Takes lot of time and not taking good responsibility in solving key issues, bin issues

Sakthi · 27 October 2023

1/5

Google

Worst service ever. I have rented a property from streets ahead in March 2021 and after that I have reported so many problems in the house. They didn’t reply on any problems in the house. I have sent 7-8 emails for an emergency situation but they didn’t respond.I have never recommend anyone to use streets ahead Purley letting agency.

Ritika · 27 October 2023

Agent replied · 26 October 2024

Dear Sisodia, Thank you for taking the time to share your experience with us. We are sorry to hear that we failed to meet your expectations and deliver the level of customer service that we strive to provide. At Street Ahead Purley, delivering high-quality customer service is always our goal, and we regret that we were unable to meet your expectations on this occasion. We would like to assure you that we take your feedback seriously and would like to learn more about your experience to help us understand how we can improve in the future. If you would like to discuss your experience further, please reach out to us at talktous@streetsahead.info. We would be more than happy to listen and address any issues. Best regards, Streets Ahead Purley Team

5/5

Google

Great experience here. Kristen is extremely helpful and friendly. She was professional yet personable and quick to respond to queries. Thank you Kristen

Adnan · 27 October 2022

Agent replied · 26 October 2024

Hi Addy, thank you for leaving us a review. I will pass your positive comments on to Kristen. Thanks, Laura

5/5

Google

George at Streets Ahead has been a pleasure to work with and is highly energetic and motivated. Very personal and friendly service. Many thanks.

Sol · 17 May 2025

Agent replied · 9 June 2025

Dear Sol, Thank you for leaving us a 5* review. We are delighted to hear that George from our Purley Sales Team provided you with a 'personal and friendly service'. We look forward to helping you again in the future. Kind regards, Zoe PA to director

5/5

Google

The experience has been very much extraordinary. Aidan Naude is a gentleman professional. He helped and kept in touch at every moment. Thank you

Soumik · 11 October 2024

5/5

Trustpilot

Thank for your incredible services.

Anthony · 6 August 2026

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Streets Ahead's Google reviews
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