Trusted Agent profile · Croydon
★★★★★
449 reviews across 2 platforms
936 Brighton Road, Purley, CR8 2LP, Croydon, CR8 2LP
Part of Streets Ahead, see every office.
Streets Ahead's office in Croydon, at 936 Brighton Road, is rated 4.7 out of 5 across 449 reviews on two platforms, including 188 Google reviews rated 4.5.
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Every review we hold for the Croydon office, from every platform, shown as written. First names only.
5/5
TrustpilotHelpful advice.
My overall experience was great, had a brief phone call with your representatives Aibha, she was very polite and professional. Took the time to listen carefully to my questions and provided clear, helpful answers without rushing the conversation.
5/5
TrustpilotWe had a great experience learned alot…
We had a great experience learned alot during our home search with your expert adviser Ben Jenkins he is quite amazing with good business manner and friendly attitude towards customer with great patience and understanding.
5/5
Trustpilot⭐️⭐️⭐️⭐️⭐️ Great Communication
⭐️⭐️⭐️⭐️⭐️ Great Communication “What stood out most was their excellent communication. They responded quickly to messages and calls, and always kept me updated. The process was transparent, and I felt supported the whole way through.”
5/5
TrustpilotGreat Support
I made an offer on a property earlier this year and unfortunately there have been delays out of our control.
Dear Nick, Thank you for sharing your feedback! On behalf of everyone at Streets Ahead, we’re so pleased to hear that Pawel’s dedication and proactive communication helped keep things on track during a challenging process. It’s great to know his efforts have resulted in a set completion date for you and the seller. We appreciate your kind words and are delighted we could support you through this journey. Kind regards, Zoe Streets Ahead
5/5
TrustpilotGreat support from adem.
Adem have been amazing and helpful in my search for a place. Though we are yet to get a place, he's been updating us regularly. He is so patient and ever ready to support.
5/5
TrustpilotCustomer service
Adem provided quick, responsive and friendly services. Would recommend!
Dear Tasha, Thank you so much for your kind words! We’re thrilled to hear that Adem provided quick, responsive, and friendly service - that’s exactly the standard we aim for at Streets Ahead. Your recommendation truly means a lot to us. If we can help with anything in the future, we’re always here to assist! Kind regards, Zoe Streets Ahead
5/5
GoogleKristen has been so helpful and supportive throughout my property search and I can’t thank her enough. She took everything I said on board and I will 100% be recommending her to friends and family!
Thank you Ryan for your review. I will pass your lovely comments on to Kristen. Thanks, Laura
5/5
TrustpilotAdem provided excellent service showing…
Adem provided excellent service showing genuine interest in our search!
5/5
TrustpilotI was took on a property viewing by a…
I was took on a property viewing by a young man called Arthur who was very friendly and informative, I would recommend streets ahead
5/5
TrustpilotHad a very good experience with streets…
Had a very good experience with streets ahead , i spoke with someone called Kacey who was very professional and very helpful. I would definitely recommend coming to her for any help.
5/5
GoogleHad a great viewing with Jasmine, she’s was friendly and very informative about the property.
Dear J L, Thank you for your kind feedback. We’re delighted to hear that you had a great viewing with Jasmine and that she was able to provide friendly and informative support throughout. We’re proud to have her on the team. If you need any further assistance, we’re always here to help. Kind regards, Zoe Streets Ahead
5/5
TrustpilotMaya and jasmine was super friendly and…
Maya and jasmine was super friendly and helpful when looking for property. They both gave me helpful advice for the future . Would definitely recommend this agents for the future .
5/5
GoogleWe were absolutely amazed how many people Street Ahead have got through the door while other agents explained the lack of viewings with the difficult political climate. Sam and his team delivered exceptional customer service and kept us informed at every step. They have worked very hard on our behalf, negotiating offers and really represented our interests well. At no point did we feel lost or as if nothing was happening. Contrary, viewings were organised nearly daily showing the effort the team put in to find a buyer. I would not go with any other agent.
5/5
TrustpilotWent on a viewing with Arthur Matthews…
Went on a viewing with Arthur Matthews and he was very knowledgeable and was a great salesman. Would definitely recommend this company.
5/5
TrustpilotSofia from Streets Ahead Purley
We had a fantastic experience with Sofia at Streets Ahead in Purley. From the very beginning, she was professional, friendly, and incredibly helpful throughout the whole letting process.
1/5
GoogleRented a flat with this agency since March 2021 on moving in there were repairs to be carried out at the flat and to date no reported repairs addressed and property manager never answers calls or emails only at his convenience. My landlord refuses to carry out repairs at the property. I currently have waterlogged bedroom floor, mouldy blinds, a wardrobe door fell on my head, a faucet falling off in the bathroom and to date no repairs. I pay £1250 RENT!!!!!! Very unprofessional!!!!!!!!!NegativeResponsiveness, Quality, Professionalism, Value
Hi Jay, thank you for bringing this to our attention. We would like to investigate this further, if you wouldn't mind sending some more details about your experience to talktous@streetsahead.info we can look into it. Thanks, Laura
5/5
GoogleRecently moved into our new home found for us by a very helpful and efficient Estelle and Emma from the branch. They were fantastic, and helped us through every step of the way with our move. They made the whole process very easy going, and everything was sorted for us, we just had to sit back and wait to move in. These guys made a usually difficult phase with moving, very fluid and relaxing. Would highly recommend the two should you too be looking for somewhere in the area
Thank you Daniel for your review. I will pass your comments on to Estelle and Emma. Thanks, Laura
5/5
GoogleAbsolutely exceptional service from Jo and Jason at Streets Ahead Purley. We had previously had a very difficult interaction with another agent. From the day Jason and Jo took over the sale it was clear that they were true professionals and we can't recommend them highly enough. Communication was excellent, the valuation spot on, viewings were arranged with the very minimum of disruption and their consistent hard work and dedication pushed the sale along during a very unpredictable time. Thank you!PositiveResponsiveness, Quality, Professionalism, Value
Thank you for leaving such a lovely review. I will pass your comments on to Jo and Jason. Thanks, Laura
5/5
TrustpilotWe had a great experience finding our…
We had a great experience finding our home with Maya. She helped us find the perfect place based on our budget and was there to support all the way.
5/5
GoogleWe switched to streets ahead after using another estate agent and not getting a particularly good service. I was dubious that changing estate agents wouldn’t actually make a difference, after all doesn’t everyone just search for houses using Rightmove?! My God was I wrong! The team there really worked hard to sell our house, we had viewings lined up straight away and what was even nicer is they do all the viewings for you! The other estate agent we used always had an excuse so we were wasting our weekends and evenings showing people around our house. Sam Eden and Gemma were absolutely fab, they’re approachable and answer your calls even when the office is closed for the night. After a nightmare experience trying to sell or property they took over and put our minds at ease. Honestly couldn’t recommend them enough!
5/5
GoogleI switched to Streetsahead after being with another agent for months and whose service miserably failed me. Sam carried out a valuation and reassured me that Streetsahead would sell my place, he said their other offices would market it too….mm I’d heard this before so was rather sceptical. Very quickly I received lots of calls, texts and emails from Sam, Gemma and their other offices, to book in viewings. I actually received an offer from someone who had gone to see another flat with a different branch but was then encouraged to take a look at mine. Shame it didn’t go through to fruition but straight away Sam and Gemma were booking in more viewings and true to Sams word he didn’t give up and I couldn’t believe it when he left me a voicemail to give him a ring as he had two offers to discuss. They’ve also help me with finding a conveyancer too. I really don’t believe you can beat Sam and Gemmas commitment, they really are amazing, always approachable, seem to work crazy long hours and are quick to respond- their service is outstanding. Thank you so much. I recommend them to anyone wishing to move.
5/5
GoogleJust had to leave a review, selling houses is not the most fun thing in the world to do and I hadn't done it in 17 years! I was extremely impressed with streets ahead Sam and Gemma were amazing they were professional and personable. I felt from the beginning that they were invested in me and my family and ensuring that we were able to move on. The office kept in constant communication through phone, email and text. I was updated at every stage and I genuinely felt fully informed. Staff were always on time to do viewings and often arrived early to check in with me if I was there. Feedback was always supplied in a timely fashion and was sensitive too, selling a house can be brutal everyone has opinions! Streets ahead gave me construction considered feedback that was always helpful and appropriate. I can't recommend them enough I didn't just feel like I was earning them commission I genuinely felt like they were invested in us as a family. I am truly grateful for Sam and Gemma's support during a very difficult time.
5/5
TrustpilotAdem helped us find an amazing property…
Adem helped us find an amazing property that ticked all of our boxes. Great communication and helped us through the whole process, which made everything really smooth!
5/5
TrustpilotKacey communicated clearly amd helped…
Kacey communicated clearly amd helped me a lot by assisting in my property search
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