Streets Ahead New Homes reviews in Croydon

★★★★★ 5/5

Trustpilot

⭐ Outstanding Service from Ethan at Streets Ahead ⭐

My husband and I had been searching for a place to rent for the past two months and honestly were starting to feel very frustrated with the whole process. We had previously spoken to Ethan at Streets Ahead about what we were looking for, but while searching elsewhere we completely forgot to follow up.

Naressa · 30 April 2026

★★★★★ 1/5

Trustpilot

Stalling Dodging except Fixing

I rent a studio in SE25 area at the middle of June, with move in date set on 17th July, exactly 1 month ago. The reasons I rent it were really simple: (1) a foldable bed in the build in wardrobe which gives a lot of open space for my cat and (2) a nice parking space managed by CPM. During the viewing the previous tenant (PT) used a mid-height drawer wardrobe placed in front of the build in wardrobe as she said she liked to sleep on the ground with her mattress in the open area. So I didn't really have the chance to look at the foldable bed but I trusted the letting agent M that it would be in good condition. Also M mentioned the PT would be moving out at the end of June. If there were any issues needed fixing, there would be 2 weeks time for the landlord to fix them. I also asked if the parking space was available to me by email (with black and white record obviously) and if so by how much more pcm. M replied "With regards to the parking, you can get a permit which will cover you for the development."Guess what?As soon as I got the keys on 17th July, I did a move in check with the 3rd party inventory clerk. We spotted immediately (1) the foldable bed had 2 main issues that were NOT safe to use. (A) It didn't have a lock mechanism, the bed would fall down because of gravity if you didn't place anything against it. No wonder the PT placed a drawer against it and slept on the ground. (B) The bed frame had no end legs, leaving the joints at the front be the only support to hold all the weight of the mattress plus the person sleeping on it. Also the cistern of the toilet was not flushing as smoothly as it should be. I reported those issues by the 18th July, it took Streets Ahead 3 weeks to do their tender procedure. I even visited their office in Addiscombe on the 11th Aug just to try to get an update face to face from my property managing agent C. And yet C gave me a call instead, saying a contractor would contact me by the end of today. So I waited until 8pm that night but no one contacted me. I emailed C once again expressing my frustration. Obviously C only replied the very next Monday morning, and I quote from the C's replied email on 14th August "please find D number who will be attending to fix a few issues you have raised,."Guess what again?The nice gentleman D they sent on 15th Aug said he could only fix the cistern and shower head (another problem I reported on 21st July) and D couldn't do anything about the bed. Furthermore D said the weak water flow of the shower head had very little to do with the missing washer. It's more related to the pump. D suggested me to asked C to ask the landlord where the pump is located which I did (and still waiting for C to response to this)So as of today, I have been sleeping on the ground and taking shower with a really really weak water flow for 1 whole month, out of a 12 month contract period. The worst part is I paid the whole year rent upfront, which I really shouldn't have done. Otherwise I could refuse to pay the rent until they have fixed the problems, or at least give me an expected date when they will fix it. Unlike now I am completely helpless but can only write a review here probably no one will read.And for (2) parking space, I have contacted both CPM and council to try to get a permit for the parking and both replied. CPM said the property has not been allocated a parking space and council said the street I am living in is not Controlled Parking Zone. So either M was given wrong info. from the landlord and hence gave me the wrong info., or M knew I would not have the parking slot but still replied me "With regards to the parking, you can get a permit which will cover you for the development." just to try to get my signature on the letting agreement. I reported this issue to C on 7th Aug and C replied"I will ask the landlord as parking would be more to do with the lettings side things." Not surprised as at this point I really don't expect anything from Streets Ahead anymore.There were also lots of small issues such as the mould in the window corners, asked me to buy cleaner and clean them myself by crediting 10 pounds to me. A missing letterbox key asked me to pick up the key from the office personally. A front-door lock broke down required emergent locksmith but their appointed locksmith was overbooked that I needed outsource the contractor myself but only credited me back 89 pounds (max.) ... too many to count.And to anyone is reading to this point, please take my advise to avoid Streets Ahead at all cost.

Mason · 17 August 2023

★★★★★ 5/5

Trustpilot

Quality of service that Ben Jenkins has provided to us today

When we viewed the property today, Ben Jenkins has provided us with an excellent service. He is a fantastic salesman. He has the necessary knowledge and the experience, required to do his job effectively. He deserves a *****. Thank you. Rezaul Hamid

Rezaul · 8 November 2025

★★★★★ 5/5

Trustpilot

Great service throughout!

From start to finish they’ve been extremely helpful. We dealt with various people but Ryan Perrin is who officially progressed our house sale. He made sure to update us along the way and ensured we completed on a date that was suitable for us even though there were difficulties from other parties. Thank you for helping us find our first home :)

Yasmin · 2 March 2022

★★★★★ 5/5

Trustpilot

Streets Ahead Property Management Team

I have been letting my property with Streets Ahead for the past 15 years . The team provide a good Property Management and rent collection service. My current Property Manager Abs ( Abhiram Sajeev) is excellent , he is very helpful and solves any problems quickly and efficiently. He always returns my calls if he is not available and Abs is very friendly and professional. I am happy to use Streets Ahead as my letting agent.

Carol · 31 October 2023

★★★★★ 5/5

Trustpilot

Negotiator Cameron

Negotiator CameronCameron was from the first phone call to Streets Ahead someone i felt very comfortable with helping me secure a home. From quick responsiveness to guiding me thoroughly through every step of the way, Cameron made the process go as smoothly as possible. I can definitely recommend him as someone who knows what he’s doing. Thanks for the help Cameron!

Omema · 24 March 2022

★★★★★ 5/5

Trustpilot

George Barnes made me have a great…

George Barnes made me have a great renting experience, very responsible and timely communication. Made my move to my new home very smooth.

Shiqi · 15 November 2024

★★★★★ 5/5

Trustpilot

An Estate Agents that cares

We were looking to rent in the East Croydon and ultimately were successful through Streets Ahead. What really makes Streets Ahead stand out is that they actually cared about helping us. The market is so competitive right now that places gets snapped up so quickly. A lot of estate agents would never get back to us so we were lucky to meet Ryan Darragh at Streets Ahead. Ryan had great communication. He was keen and supportive. After somewhere fell through last minute, Ryan went out of his way to find us somewhere else. Very grateful to Ryan for being so helpful, professional, and competent in what has been a very stressful time for us! Can’t recommend Streets Ahead enough! They also have all the best properties in the area so you can’t go wrong really.

Thomas · 1 July 2023

★★★★★ 5/5

Trustpilot

Cameron was helpful and supportive from…

Cameron was helpful and supportive from the get go, and throughout my streets ahead rental search experience. He appears to be knowledgeable in all areas of his work and is able to offer sound advice on this basis. Cameron is smart, well presented and personable and is an asset to the agency. I wish him all the very best in his career trajectory.

Summiya · 22 October 2021

★★★★★ 5/5

Trustpilot

George Barnes was friendly and…

George Barnes was friendly and reassuring. He acknowledged me and my children He was particularly conscious about where I parked for instance so I don't get a ticket from the warden on the day of the viewing and I really appreciated his care.Furthermore, he advised of other properties I could view as I did not really like the one he showed me.He called and emailed to advise of a new property that would interest me.I was happy with his service.

Alice · 23 June 2023

★★★★★ 5/5

Google

I would highly recommend street's head estate agent croydon George bar who looked after me very professionally to the tee thank you George I appreciate it

DERRICK · 23 September 2024

★★★★★ 4/5

Google

George is one of the best agents I've come across, he always follows up and is available to answer all our doubts. He is the only agent who calls back to inform whenever a property becomes available around the area we were looking for. Everything was smooth from Viewing of the property till our move in. Would recommend George and Streets Ahead for anyone looking for a hassle free process of getting the deal done.

Biji · 24 October 2023

★★★★★ 5/5

Trustpilot

I recently visited the Streets Ahead…

I recently visited the Streets Ahead office and had the pleasure of dealing with Aidan Naude. One of the first things we noticed was how attentively he listened to everything we said. He took notes throughout and followed up with thoughtful questions that were directly relevant to our conversation.

Cays · 19 May 2026

★★★★★ 5/5

Trustpilot

George and Denim were very professional…

George and Denim were very professional and friendly throughout our interactions with them. It's been an absolute pleasure dealing with them.

Bismarck · 30 November 2024

★★★★★ 5/5

Trustpilot

Raulay

Raulay, our estate agent was amazing helping me and my partner find our first home together. We really appreciate the effort and time and overall service she was able to provide to us :)

Tyreese · 28 August 2026

★★★★★ 5/5

Trustpilot

George Barnes was very professional

George Barnes was very professional, supportive, good communication and paid attention to my specifications for my accommodation preferences. Thank you.

Starsty · 12 December 2024

★★★★★ 5/5

Trustpilot

George Barnes amazing customer service.

George Barnes was very helpful, polite and made the process of searching for a place to rent amazing due to his wonderful approach.

Simon · 26 October 2024

★★★★★ 1/5

Google

Avoid this agency at all costs. I paid a £461.53 holding deposit to Streets Ahead to secure a rental property and was assured by the agent that referencing came back fine on WhatsApp and that I should give my notice. Based on this, I gave notice on my current home. She then came back stating that my housing reference came back that I had one late payment in 4 years so I have a conditional offer (not failed), and they changed the terms of the agreement, suddenly demanding 3, 6 months’ rent upfront and a guarantor, which were never discussed beforehand - as well as security deposit. This would have been £8.5k minimum to be paid. This was not something we could afford and felt like a drastic change in terms. When I shared this was an issue they then said they could do flatfair for us to waiver the security deposit - I had asked about flatfair the previous Sunday and was told it wasn't available. When I was no longer able to proceed under these revised terms, they refused to refund my holding deposit and wrongly claimed the Tenant Fees Act 2019 does not apply to holding deposits, which is simply false. Their communication was inconsistent, unprofessional, and misleading throughout. This experience has left me at risk of being without a home. I would not recommend Streets Ahead to anyone looking for transparency, professionalism, or ethical practice. And only because I don't believe in pulling down young women I will hold out on sharing the agents full name.

Kim · 7 August 2025

★★★★★ 5/5

Google

It was a great experience especially George barbers made the journey so smooth for us our stress was less and on documentation he was prompting and up and doing so we don’t loose the house too despite all my calls messages he’s always there and ready to help at anytime even out of office hours he was always there. He’s the man of the whole success and I give him the trophy

Morenike · 28 November 2023

★★★★★ 3/5

Trustpilot

Deserves 1* but Illianna was amazing

Firstly I would like to say Illianna was amazing, professionally really understanding in my journey…but I can’t say the same for her team. I picked up keys from the office today, for my “first property” & had a really poor reception from the lower addiscombe team. 2 out of 3 staff, didn’t even congratulate me (1 did, but felt forced) Would not use them again, left feeling really confused & not excited at all!

Sana · 6 October 2023

★★★★★ 5/5

Trustpilot

Denim Islam helped me to secure tenants…

Denim Islam helped me to secure tenants for my property. Denim is very professional, and responded to all my queries very quickly, and guided us throughout the process every step of the way. I highly recommend Denim. Thanks again! All the best! Sabrina Jackson.

Sabrina · 14 March 2025

★★★★★ 5/5

Google

I have had the pleasure of dealing with Adem,and can say he has been very helpful and very professional, kind and easy to approach through the whole process. Always has a smile.Took time to put me at ease as it can be stressful.

Xee · 20 September 2025

★★★★★ 5/5

Trustpilot

very helpful

George Barnes has been very helpful in our process in looking and has been understanding of what we're looking for.

Laurianne · 18 November 2024

★★★★★ 5/5

Trustpilot

A big thank you to Laura Costa.

Laura has been our property manager for the last few months. In the short time that she has been looking after us she has always dealt with any issues that have arisen with a calm, professional and friendly assurance. She has responded promptly to any problems and has always been ready with solutions. I would not hesitate to recommend her and we regard her as the best manager we have had in the 10 years we have been renting our property.

Dan · 4 April 2023