5/5
GoogleMorenike was nice and polite. So glad talking to her 👍🏻 …
Agent replied · 11 June 2024
Hi Ade, thanks for the 5* adn great words for Morenike - Claire
Trusted Agent profile · Croydon
Stirling Ackroyd Lettings Croydon reviews
★★★★★
1,552 reviews across 2 platforms
Room 1.54, Interchange House, 81 ????? 85, Croydon, CR0 1LA
Stirling Ackroyd Lettings's office in Croydon, at Room 1.54, is rated 4.4 out of 5 across 1,552 reviews on two platforms, including 275 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
Reviews
Every review we hold for the Croydon office, from every platform, shown as written. First names only.
Google5/5
TrustpilotJames Banister - Property Manager
James has been looking after my property for several years and I find him to be extremely efficient, professional and a pleasure to deal with. If ever there is a problem, he is very quick at responding and deals with the issue promptly. I would highly recommend James and the team at Stirling Ackroyd if you are looking for someone competent and trustworthy to manage your property.
5/5
TrustpilotLetizia Lupi is a credit to the team
Letizia Lupi (Lety) is a credit to the team. I have had a number of difficulties in dealing with other agents in the past. However, since she became the manager of our property in February 2023, Lety has been responsive, professional, polite, and delightful to work with.
5/5
GoogleEimantas Cinga was my agent for potential rental properties at Townends. From start to finish, he was the consummate professional: punctual, friendly and knowledgeable. Good communication skills via email and calls. Recommended
Agent replied · 11 June 2024
Hi, thank you so much for taking the time to share your feedback with us and for leaving our Croydon team a five star rating! I know that the team and in particular, Elimantas will be absolutely delighted to hear how impressed you are with his service. We really pride ourselves on our friendly, knowledgeable team and its great to hear that you would recommend the services of Townends. All the best, Emily
1/5
GoogleThe most unprofessional sales team that I have dealt with. I have made and offer that was the highest at that time. Based on the statistics I was sure that the property will be mine, however the sales manager has never called me or contacted me in any ways, to gain information about the offer furthermore, when a higher offer was made I was not informed until the landlord accepted the offer and I was willing to increase is necessary, instead I was told my offer is the only one on the table. I hope Gary the Sales area manager will raised this question during the managers meeting as I believe this is completely unfair.
Agent replied · 11 June 2024
Hi Ashot, thank you so much for taking the time to share your feedback with us. We are disappointed to hear how unhappy you are with your experience and that on this occasion your purchase was unfortunately not successful. I would love the opportunity to discuss this in greater detail with you. Please email me directly at help@townends.co.uk with any concerns you may have. Thank you, Claire
5/5
TrustpilotMike Frith Surveyor
Mike Frith surveyed a property for me. I could not have asked for a more helpful and professional surveyor. Who was also so easy to contact post survey report.Highly recommended.
5/5
TrustpilotGreat service from Sandra and the team…
Great service from Sandra and the team that work really well together. Didn't matter who you got on the end of the phone they were up to date with the situation. She was super helpful, always happy to talk and make you feel a ease. Excellent service all round.
5/5
GoogleI had a fantastic experience with Cam’ron's moving service! He moved me into my flat in less than a week, demonstrating remarkable efficiency. The team was incredibly helpful and attentive, making sure all my needs were met. Highly recommend their services!
Agent replied · 26 August 2024
Hi Ella, Thank you again for taking the time to share your experience. We hope you have a great day! Claire
5/5
GoogleVery helpful with helping me find a place to rent. Great communication with the agents, especially Ashley from the Croydon branch, who helped have a smooth journey into securing the place and get the paper work sorted. Highly recommend them!
5/5
TrustpilotRecently sold our property
Recently sold our property via the Guildford office with Martin and Jack. Their patience and professional approach ensured we found a buyer in a difficult market and helped us allthe way through to completion. Thank you!
Agent replied · 27 October 2024
Dear Nick BCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotProfessional & Efficient
I have been working with Clive Martin and his team at London Bridge for the last two years, and I must say they are incredibly professional, efficient, and reliable. Always on the ball and get things done in a timely manner. Hence, it is a pleasure to work with his team. Keep up the good work, guys!
5/5
TrustpilotFantastic customer service
Had a wonderful customer experience with Alex, who was extremely kind, patient, friendly and moreover knowledgeable when discussing an evaluation of my flat to sell. These calls can be forced or quite cold, and he was just brilliant. Thank you Alex!
5/5
GoogleIt was a great experience for me because I had tried other agents but (Ashley) one of the staffs was particularly helpful throughout the process and made everything so easy. They have such a wonderful team and they work together to help you get settled. I would recommend them anytime any day.
Agent replied · 11 June 2024
Hi Abiola, thanks for the great review and 5* for Ashley and the team. Wishing you all the best - Claire
5/5
GoogleI spoke with Morenike today, and having dealt with estate agencies for years, it was very refreshing to speak with someone who came accross as interested in actually assisting to find a property, and who took the time to fully understand my requirements. Very professional, and I look forward to working with Stirling Ackroyd to find my new home.
Agent replied · 11 June 2024
Hi Kim, thank you for taking the time to leave valuable feedback for Morenike. Its great to hear and we wish you all the very best - Claire
5/5
TrustpilotDavid Harvey -
David Harvey -Had a really pleasant conversation with David this morning. He was able to provide helpful information whilst still taking into consideration our budget, locations and requirements! Looking forward to working with David and finding our perfect new home! Thanks David!! Speak soon - SJ
5/5
TrustpilotWe were recommended Tom Reid by our…
We were recommended Tom Reid by our estate agents to carry out the survey. From arranging the survey with Amy to Tom carrying out the survey we found the service excellent and would definitely recommend them.Anne and Yale - North Yorkshire
1/5
TrustpilotWould put 0 stars if possible
Would put 0 stars if possible, I’d rather be homeless than use these people ever again. Unprofessional, unorganised, staff are clearly inexperienced, rude, argumentative and generally extremely unhelpful since day 1. Will never use again as soon as my tenancy is up and I can’t wait to avoid them in the future and I would advise everyone to do the same!
Agent replied · 11 June 2024
Hi Adam, sorry to hear of your frustration, which I believe is due to communication regarding your obligations relating to your tenancy. If you feel any aspect of our communication with you is incorrect please do get in touch with me directly at help@stirlingackroyd.com - Many thanks, Amber
5/5
TrustpilotThank you Alex
Thank you Alex for providing such a smooth and friendly service! Your expertise and advise was greatly appreciated and it really felt like you were going above and beyond to help me!
5/5
TrustpilotOverall an amazing experience with…
Overall an amazing experience with Stirling Ackroyd. At a time of very very high demand , The agency consistently communicate well and are very organised. Definitely the best experience i have had with London agencies. Victoria has been a great move-in manager and has made everything extremely smooth.
5/5
TrustpilotI am looking for a house/flat in London…
I am looking for a house/flat in London and have found the service I receive from Stirling Ackroyd is far superior to most other agents.My point of contact has been Joel who has kept me up to date on all possible properties and always reacts positively and speedily to any requests for further information.Thank you Joel
5/5
TrustpilotDealt with Claire from Stirling Ackroyd…
Dealt with Claire from Stirling Ackroyd when selling my aunts property in Croydon. She was a pleasure to deal with and always came back to me quickly if I had any questions. Made the selling process seem easy and, if not stress free, certainly much easier than my previous experience with other agents. Would highly recommend.
5/5
TrustpilotThe communication of this company is…
The communication of this company is outstanding. I spoke to Zein and he made it so easy for me to bring my properties to market and get valuations done, at the right time. I am currently happy with my new tenants and the rental prices I am achieving for my properties. I am team Stirling Ackroyd!
5/5
TrustpilotSpeedy and Professional
Amazing how fast Stirling Ackroyd Sunbury branch has helped to secure a new tenant with a better rent. Very professional team and highly assistive in all matters relating to managing my property. Special thanks to Katie and Katy whom been cooperative in arranging for the retouching of my flat and great their great support.
1/5
TrustpilotDon't be silly, go elsewhere.
They manage property remotely from HQ in West Byfleet and the head office has almost zero communication with the branches. This means every time a property is let the negotiator has made a million promises to the new tenant that neither the property manager nor the landlords know a thing about. It's a circus routine that costs landlords an arm & a leg. As a private landlord myself with a modest portfolio, it was a real eye-opener to see how they get away with charging landlords as much as 17% to manage a property in addition to taking a top slice off maintenance of 20%. Unless you use INEX, their preferred supplier who is also based at the same head office and all INEX does is sub-contract jobs to external contractors meaning not only is the landlord over-charged by INEX but INEX also pays the top-slice to the agency. It's quite a successful money-maker and I must salute them for rinsing landlords and getting away with it. I worked there for about 18-months and they are the stereotype of a poor lettings agent. I do occasionally receive marketing calls from their teams with reference to my properties but as I know how hugely they overcharge, I'm obviously not going to sign up. If you have money to waste and little-to-no common sense they are the right agent for you.
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Awards
The Trusted Agent 2026 results for Stirling Ackroyd Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Questions about Stirling Ackroyd Lettings Croydon
Has Stirling Ackroyd Lettings won any awards?
Yes. Stirling Ackroyd Lettings won Trusted Agent in The Trusted Agent 2026 awards.
