Trusted Agent profile · Croydon
★★★★★
1,552 reviews across 2 platforms
Room 1.54, Interchange House, 81 ????? 85, Croydon, CR0 1LA
Stirling Ackroyd Lettings's office in Croydon, at Room 1.54, is rated 4.4 out of 5 across 1,552 reviews on two platforms, including 275 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
Every review we hold for the Croydon office, from every platform, shown as written. First names only.
5/5
GoogleGreat service! Thanks to Lemar & team who ensured a smooth experience. Highly recommended!
Hi Vivek, thanks for the great review for Lemar and the team! Its great to hear of your experience and we thank you for sharing it with us - Claire
5/5
TrustpilotAmazing customer service!
Within five minutes of sending my enquiry, I received a call from Ashley. What fantastic customer service! She asked me a few questions about what I was looking for and promptly sent me an email with further information about the property. She was very sympathetic and friendly.
Dear Talita Teixeira ItaliaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotRogues not paying back deposit money.
I am disgusted by the way I am being treated by SA. I rented a property which was mould infested, had to end my contract as despite raising the issue with the property’s manager, the landlord refused to fix the issue. No communication by SA. One month after vacating the property I have not received my deposit back. They did not email me important documentation as their system was down. I have to chase them to get updates as they do not email me or call me to update me. I’m being treated with constant contempt and disrespect for my dignity. These people are rogues. Avoid renting from them. I have complained, spoken to managers, emailed, called and nothing. Close to 4K on owed monies.
5/5
TrustpilotFast problem solving
Fast responses when problems arose in our flat, was very communicative with checking in and ensuring issues had been resolved
1/5
TrustpilotUnfair and Biased Survey
Had survey completed on back of cash offer received on property. Spent last eight years upgrading and improving all aspects of property. Having received the report it was totally biased, did not mention our immaculate property in any detail at all just focused on a landslip many miles away from us. We are built on rock so no issues at all neither with any surrounding houses in village some built in the 1800’s and still standing very solidly. This biased and unfair report led to our cash offer being reduced by £65k on what was an already reduced offer from a cash sale company leading to us losing the property we had reserved. Is one in the hands of the other? It is peoples’ lives you’re messing with remember that.
5/5
TrustpilotThank you Ms. Mendes Pereira (Tenancy Manager)
This review is to thank Tania Mendes Pereira at Stirling Ackroyd's London Bridge branch for her professionalism and efficiency in dealing with a series of issues concerning rental properties. She was excellent at keeping me fully updated at all times with developments and progress and liaising with tenants. I really appreciated the level of client care she gave.
5/5
TrustpilotFantastic Property Managers!
We had a great experience renting through Stirling Ackroyd. We have been in London 5 years and have never had a positive experience with property managers, until Myles. He was fantastic, helpful and very responsive. Thanks so much!
Hi Jordan, I am sorry to hear your Tenancy has come to a premature end due to the Landlords change of circumstances. You raise several points in your review and we would welcome an opportunity to offer any support you may need with any remaining outstanding concerns, please contact us using help@stirlingackroyd.com with any concerns. Amber
5/5
TrustpilotStirling Akroyd stands out from the Estate Agencies crowd !
It has been a great pleasure as a landlord dealing with Stirling Ackroyd! A fast service by Rebecca and her team leader James. I can recommend them as they stand out from the Estate Agencies crowd. Thanks again for your immediate response to my queries & questions. Appreciated.
1/5
TrustpilotI strongly recommend against trusting SA
I strongly recommend against trusting Stirling Ackroyd with the management of your house. Their staff are poorly trained, inexperienced and lack a professional approach. They simply act as a middle man between landlord, tenant and contractors without any real management expertise. I was stuck with this outgoing repairs including a freezing house during 2 winters in a row yet still there are an obscene amount of things which require repair. I had a broken window for 3 months as well during summer (luckily) and had to deal with all sorts of issues because of that. Property manager went on vacation only to forget about this issue completely. Their only goal is to save their landlords some money. Now they are trying to make it a condition that only if I renew my contract will they fix the freezing temperatures I have been dealing with for more than 1 year and a half.
5/5
TrustpilotJust wanted to give credit where it is due...
Really pleased with the service provided by Tim Nagamani (Senior Property Manager)Unfortunately there were a number of issues with my property let which left me totally deflated and disappointed with how matters had been handled previously. Tim came along and resolved them all without much reference to myself. It was amazing! A real credit to the company.Thank you Tim!
5/5
GoogleGreat team. Ricky, Anthony, Darren: thank you. And a special THANKS to Claire. The past 6 months has not been easy, but without the team, I am sure the sale would have fallen through halfway through...
Thank you for your wonderful review! We're glad to hear we were able to help with the sale of your property. I've passed your comments onto the team, and we look forward to assisting you again in future. Ellenor, Customer Experience Team.
1/5
TrustpilotI can't express enough how terrible…
I can't express enough how terrible Sterling Acroyd - Farringdon experience has been. I lived in London for 5 years and went through similar process via letting agencies, however, never with this criminal bad customer service (they screw over the renters, not the landlords) - Deducted up to 50% of my deposit (5 weeks), making unreasonable deductions. -It's almost 2 months since I moved out and yet to get the deposit back (pending legal advice). They don't answer the phone when you call to avoid confrontation - Fragmented flow of information between the internal departments where no-one is responsible, multiple points of contact just shift blame/makes excuses. - avoid Sterlin Acroyd of all cost, save yourself a lot of money, frustration and time (I have too much documented emails and misconduct from this branch).
Hi Jon,I would like to discuss your experience with you. Can you please get in touch using help@stirlingackroyd.com advising of a contact number and a convenient time to reach you.Kind regards, Amber
5/5
TrustpilotBig thanks to Abby!
Thank you to Abby who made our last minute tenancy change over as seamless and simple as it could have been. We know it normally can take up to 7-10 days to change over a tenant with referencing etc. Abby was always very responsive and kept in touch with me to ensure the process would be dealt with quickly. Thanks so much Abby, we all really appreciate your help.
5/5
TrustpilotHenry and team at SA worked hard to …
Henry and team at SA worked hard to find a new tenant before expiry of previous lease. They snapped to work like a well oiled machine, combining great personal service with commercial efficiency. Many thanks, can't recommend enough.
Thank you for taking the time to leave the review Patrick, we appreciate it
5/5
TrustpilotKyle Moran was great
Kyle Moran was great. While the process is never easy, he was very good at keeping me informed throughout and also very responsive which helped to take some of the pressure off. Not pushy either and would recommend.
Thank you Graham, we appreciate your comments
5/5
TrustpilotJack was a star!
Jack was super helpful, asked lots of great questions and made me feel very listened to. Communicated clearly and made quick actions to organise not just my viewings but my needs with potentially selling as well!
5/5
TrustpilotThank you Kyle and the SA team!
Thank you Kyle and the team! Smooth running and stress free! I got the impression that the Sterling Ackroyd understood my concern that my purchase completed with a glitch and they personally made sure it did! Thanks again!
Thanks Charles we hope you enjoy your new home
1/5
TrustpilotDon't bother doing business with this real estate agency.
Don't bother doing business with Stirling Ackroyd!They would advertise a place at a certain price, take 20 offers on it and then entertain every person who placed an offer to bid against others which will ultimately raise the asking price of the propriety by 20%. They are doing nothing but damaging what is already a difficult real estate market.Communication is extremely poor, they won't keep you in the loop nor inform if your offer was successful or not.To be frank I doubt they are even presenting all the offers to the landlord, they would most likely show off by putting forward only offers way above the asking price. I've been working with other agencies who have made it very clear they would be unable to do any viewings or take offers once a propriety is under offer but Stirling Ackroyd works like no one else on the market and I mean it in the worst possible way.If you are a landlord or a tenant looking for your next successful rental please take your business anywhere else but Stirling Ackroyd.
5/5
TrustpilotVery responsive agent
We had to change the names on our tenancy contract. Rahat has been super helpful, maintaining a clear and transparent communication with all parties involved and making sure that everything was done quickly. Thank you so much Rahat!
5/5
TrustpilotThank you, Tania.
I am writing to say a huge thank you to Tania at the London Bridge office for being an absolutely brilliant property manager. Over the past few months she has dealt with and resolved a series of property problems with professionalism and efficiency. I am very grateful for her excellent communication skills and proactive approach.
5/5
TrustpilotCan’t thank David enough for helping me…
Can’t thank David enough for helping me with my search today, he was really thorough with his questions in order to help me find exactly what I wanted. Super friendly, & a pleasure to chat to.
5/5
TrustpilotFriendly
Friendly, efficient and informative David Harvey deliver a quick diffident service and let the needs and expectations of what I was looking for. Focused on what I was looking for and taken the comment on board in time for the viewing.
Hi Hema, thanks for the 5* and great review for David who will be thrilled to read this. We wish you all the very best in your new home - Claire
1/5
TrustpilotNever use this agent
This is the worst agency I have ever worked with. We are paying full management fees, but everytime there is a problem with our property they do absolutely nothing. I have to chase them constantly for getting the barely minimum done. They have also messed up in accounts in the past. Unresponsive, unprofessional. If you want to let your property, I recommend to stay away from them.
Hi, I am sorry to read your feedback. Please contact us using help@stirlingackroyd.com as we would like to understand what may have happened and offer any further support that may be needed. We look forward to hearing from you - Amber
5/5
TrustpilotThe property sales advisor Sandra…
The property sales advisor Sandra Holmes was very helpful and answered all my question. She is an amazing property sales advisor and I would definitely recommend her to my family and friends. Thank you once again
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Stirling Ackroyd Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Stirling Ackroyd Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Croydon.
Yes. Stirling Ackroyd Lettings won Trusted Agent in The Trusted Agent 2026 awards.
