Stirling Ackroyd Lettings Croydon reviews

★★★★★ 1/5

Trustpilot

Please read before renting through Stirling Ackroyd

⚠️ PLEASE READ THIS BEFORE RENTING THROUGH STIRLING ACKROYD. I have never left a negative business review before. I understand mistakes happen, so I first complained privately, called, emailed, sent photographs and completed the formal complaints process. What convinced me to write this was not one mistake, but how the situation was handled afterwards. I moved from Dubai to London to begin university and rented Apartment 509 at Cordage House for £1,825 per month. My parents were funding my studies, accommodation and living expenses. After travelling for around 18 hours, I arrived expecting the keys to be available as agreed. They were not where they were supposed to be. When I eventually entered, I could not believe the condition in which the apartment had been handed over. There was extremely heavy dust behind the bed, hair throughout the property, and hair ties and dirt inside the bed frame near where I was supposed to sleep. The kitchen had old food residue, grease and oil around the oven and cooking areas. There were dirty surfaces, bathroom cleanliness issues, an unpleasant smell and deteriorating walls. The bed was also damaged, with part of the frame or leg collapsing under weight. I took more than 70 photographs and videos and reported everything immediately. I contacted them on Friday. They knew I had just arrived and did not feel able to stay there in that condition. Then came the bank-holiday weekend, and I was effectively left with the situation until Tuesday. I had to pay for the Point A Hotel myself. Someone contacted me and mentioned taking time from their holiday to respond, but there was no practical solution. I supplied the requested photographs and information, but that did not give me somewhere to sleep, clean the apartment or repair the bed. Cleaning was eventually arranged, but only after the tenancy had begun and I had paid for alternative accommodation. I was even sent cleaning photographs that appeared to be from a different apartment. I made a formal complaint, resent the evidence and explained the condition, broken bed, hotel costs and personal impact. Responses often took an extremely long time, and I felt I kept receiving variations of the same answer instead of anyone properly addressing what happened. Ultimately, I was told the apartment was not considered “uninhabitable.” Perhaps that word has a strict legal definition, but not crossing a technical threshold is not the same as handing a tenant a property in an acceptable condition. At £1,825 per month, expecting a properly cleaned apartment, a working bed and no old food, grease, hair or heavy dust is not unreasonable. The consequences extended beyond the apartment. My parents could not understand how this could happen through a professional agency. It caused serious family arguments and affected my mental health. Instead of beginning university focused and excited, I was dealing with hotels, costs, emails, calls and property problems. My parents eventually stopped funding the situation and told me to return to Dubai. I have had to withdraw from my university year, my student visa is being cancelled, I have lost significant money, and my relationship with my parents has been seriously damaged. I am still being told that the tenancy continues and that I must pay rent during a two-month notice period. I have photographs, videos, emails, messages, the inventory, hotel receipts, travel records and the full complaint correspondence, and I am prepared to support everything described here. My advice, especially to international students, is to document everything: photograph and film the property immediately, keep every message, get promises in writing, and save the inventory and receipts. Mistakes happen. What matters is how a company responds. In my experience, the delays, lack of a meaningful initial solution and handling of my repeated complaints left me feeling that nobody truly cared. Please be careful and document everything.

Amin · 16 September 2026

★★★★★ 4/5

Google

I’ve been working with Aggie regarding the management of my property and have found her personable, approachable and willing to help when issues arise. She has been particularly helpful in following up on matters relating to the tenancy and has been receptive to feedback. There were a few administrative and communication issues along the way which required some additional follow-up, but Aggie has always been willing to engage and work through these with me. There has been improvement and I appreciate her support and look forward to continuing to work with her.

Okwera · 11 September 2026

★★★★★ 5/5

Google

I would like to give Elika some excellent feedback for the support and professionalism she provided throughout the process. Elika was very friendly, helpful and professional from the beginning. She communicated clearly, kept us updated, and made every effort to contact us and follow up regarding the property. She was also very accommodating when arranging and showing us the house, taking the time to answer our questions and explain everything clearly. Even though we ultimately secured accommodation elsewhere, we really appreciated Elika’s excellent communication, patience and positive attitude throughout. She made the experience smooth and pleasant. Thank you, Elika, for your time, effort and outstanding customer service. You are a credit to the team, and we would be very happy to recommend your service to others.

SHAHIN · 11 September 2026

★★★★★ 5/5

Google

I have been using Townends for many years now to manage 4 properties for me. I have always had 1st class service, gaps as minimal as it can possibly be (mostly none) There are times when you want a gap to get things done....decorating etc. I fully recommend you make a personal contact with the guys in your local office. Over the years there have been two or three managers in the office who have been experienced, professional and always on hand for help....find furniture, where can I get blinds made. I fully recommend this branch and company. Since my last review some years ago I've been assigned a new contact from Stirling Ackroyd, Aggie Duffin. I have never been so well served by any contact before. Others have been good but Aggie has been wonderful. Helped in every area, getting things done. I cannot be more happy.

Stephen · 11 August 2026

★★★★★ 5/5

Google

Aggie has been an outstanding property manager. She has been dealing with a particularly problematic tenant and has kept me informed every step of the way, providing regular updates and maintaining excellent communication throughout. More recently, I received a court summons from the council relating to charges that should have been paid by the tenant. Aggie immediately took ownership of the matter, liaising directly with the council and providing all the necessary documentation to resolve the issue. Thanks to her prompt action and diligence, we did not have to attend court. She also contacted the energy company on my behalf and ensured that my details were removed from the account, as the tenant was responsible for the utility bills. This saved me a significant amount of time and stress. Aggie is professional, proactive, knowledgeable, and always willing to go the extra mile. Her dedication and attention to detail have given me complete confidence that my property is being managed effectively. I would highly recommend her to anyone looking for a reliable and exceptional property manager.

Prianjalli · 11 August 2026

★★★★★ 5/5

Google

I had a great experience with Stirling Ackroyd. I contacted them because I was looking to find a property as quickly as possible, and my agent, Cam’ron, went above and beyond to help me. I called on a Friday afternoon to arrange a viewing, and I was fortunate enough to view the property the very next day. Cam’ron also took the time to show me another property so I had more options to consider. Throughout the process, he was professional, considerate, and genuinely listened to what I was looking for. He made what could have been a stressful experience feel smooth and straightforward. I would highly recommend Stirling Ackroyd, especially Cam’ron, to anyone looking for a helpful, responsive, and dedicated estate agent.

Shakira · 11 August 2026

★★★★★ 5/5

Trustpilot

Exceptional service

Aimee and the team at Stirling Ackroyd in Hackney achieved the full target price in a very challenging market, but what really impressed me was the rest of their exceptional service. They handled complexities arising from divorce and cancer with compassion and sensitivity, making a difficult time as easy as possible. In addition to making the sale, Aimee's professional advice on buying elsewhere was invaluable and saved me more than their very reasonable commission. Their genuine desire to achieve a good outcome for everybody involved shone throughout the process and makes them unique in my experience. If other estate agents were half as good the industry would have a very different reputation.

Justin · 10 August 2026

★★★★★ 5/5

Google

I haven’t been living in my current home for very long, but so far my experience with Stirling Ackroyd has been excellent. This will be my second year moving out of my family home and they have genuinely made me feel so much more comfortable and confident throughout this journey.Sonny was especially kind, helpful, and attentive from the very beginning. He took the time to understand what i was after extra mile to find me such a lovely place. Even after I’ve moved in, he continues to respond so quickly whenever I have a question or need help, which I truly appreciate.It’s reassuring to know there’s someone so reliable and supportive, especially during such an important milestone in my life. Thank you for the 1,000th time Sonny 😂 ~ Alessia R

LA · 11 July 2026

★★★★★ 5/5

Google

I was very satisfied with the quality of service rendered by Stirling Ackroyd Estate Agents, especially Camron. Right from onset, he was professional, ready to listen and helpful throughout the whole process. After viewing he called severals times when they did not hear from us , my partner and I was not soo sure whether we should accept their offer or get a different on we viewed .We called back later and he replied quickly, and was ready to listen and answer our questions. Thanks to his support, my partner and I got what we wanted. I will highly recommend Camron to anyone looking for a professional and reliable estate agent

Angelina · 11 July 2026

★★★★★ 5/5

Google

I was very happy with the service provided by Stirling Ackroyd Estate Agents, especially Darren. From the very beginning, he was professional, responsive, and genuinely helpful throughout the entire process. He arranged several viewings for different properties, always replied quickly, and was available for my questions. What stood out the most was his honesty and dedication, qualities that are unfortunately quite rare based on my experiences with other estate agents. Darren never made me feel pressured and was always transparent, which made the whole experience far less stressful. Thanks to his support, I got what I’ve wanted. I truly appreciate all his efforts and would highly recommend Darren to anyone looking for a reliable and trustworthy estate agent.

Стаин · 11 June 2026

★★★★★ 5/5

Google

We have just sold our flat in Croydon, through Stirling Ackroyd Estate Agents Croydon. Although we’ve dealt with a few agents, I would like to express our opinion about Darren Lowles - very knowledgeable and competent, always knew exactly where we are, ready with advice and options with respect to our opinions and circumstances and the communications and feedback from him was second to none. His communication between the buyer and us was excellent. Thank you so much Darren for making the selling process easy for us and most of all it was sold! Vlad and Katia Boev

Katia · 11 June 2026

★★★★★ 5/5

Google

I was speaking with Sonny at Stirling Ackroyd Croydon. Although there were no properties available that fit my requirements, he ensured that I was made aware of all options and that I understood the letting process to avoid any suprises in the future. He referred me onto another branch that I was able to find my ideal property with. Couldn’t recommend Sonny enough if you are dealing with this branch ask for him.

Ellie · 16 February 2026

★★★★★ 5/5

Google

I can't speak for everyone at Stirling Ackroyd, but we worked with Sonny out of Croydon and he was phenomenal. He was so responsive and helpful, friendly and professional - when we are ready for our next move, I hope he's still around!

Kasey · 20 September 2026

★★★★★ 5/5

Google

Thank you Darren for finding me my dream home .I would definitely recommend the stirling team in croydon Darren and Claire knew I was a first time buyer which can be overwhelming but they helped me all through my journey, no questions where too much for them. Thank you both so much for all you done x

Jacqueline · 11 June 2026

★★★★★ 3/5

Google

Overall service is okay, it started well with the onboarding, Chantelle and Katie were helpful. Only criticism of the early stages was the tenant-seeking process, where too many unsuitable tenants (couples/families) were shown around but in the end found me a good tenant. My main criticism is elements of the property management, notably repairs. When something needs attending to in the property, they’ve contacted me but then taken a while in their subsequent correspondence, which delays action for the tenant. And then when it comes to deducting money for repairs they has been a lack of clarity about whether it will be an automatic deduction or for me to settle directly. And the 2nd time a repair has been needed, the amount was automatically deducted twice from my landlord payment. The communication around this was poor but my property manager has listened and promised improvements. So on balance the day-to-day service is quite good, but sometimes issues come up and I question why I am paying for premium management services.

Joe · 27 November 2025

★★★★★ 5/5

Google

As a long term Landlord with Stirling Ackroyd, I have only had positiva interactions with them. Aggie is my main contacto and she has been profesional, available quickly vía email, knowledgeable and keeps me updated on and developments. I am extremely happy with the service Aggie provides.

Simon · 11 August 2026

★★★★★ 5/5

Google

Highly recommend Claire and Darren from Stirling Ackroyd. They helped us navigate a very tricky sale in both a professional and good natured way. We always felt we were in good hands. Their knowledge of the local market and their approach were truly impressive. Would highly recommend.

Polly · 11 August 2026

★★★★★ 5/5

Google

Sonny Osman was very helpful with trying to find me a suitable property.. He was very knowledgeable of the area and was able to show me properties which met all of my requirements. 100% would recommend speaking with Sonny in the Croydon Branch if you need to find your next property

Tommy · 11 July 2026

★★★★★ 5/5

Trustpilot

Survey in Cardiff

Survey in Cardiff. Easy to set up and pay. David Jones was our surveyor and I can't recommend him highly enough. He contacted me before the survey and explained what he would be looking for, and asked if I have any concerns or questions The survey was very detailed and easy to understand. I did have a couple of questions and David was happy to talk to me on the phone and in a way that made it easy for me to understand. He didn't rush the call, was very easy to talk to and offered to speak again should web need it. The service was fantastic and worth the cost. I wouldn't hesitate to recommend Stirling Ackroyd and the excellent staff

Mac · 27 June 2026

★★★★★ 5/5

Google

I’m so happy with the service I received from Stirling Ackroyd Agents in Croydon, especially Sonny who was amazing, he helped me with finding a great home and also supported me throughout the whole process by making everything go smoothly and always checking in. I would Like to say a big thank you to Sonny and I definitely 100% recommend.

Fatemah · 16 March 2026

★★★★★ 5/5

Trustpilot

Highly recommended agent

I cannot recommend Zaylin highly enough for anyone navigating the competitive London rental market. Throughout my entire search journey, he was incredibly proactive, quick to respond, and remarkably supportive. Zaylin’s ability to streamline the process and handle every detail with such efficiency took all the stress out of finding a property. If you are looking for an agent who is not only professional and knowledgeable but also genuinely kind and dedicated to his clients, Zaylin is the person you want in your corner.

Carrot · 1 June 2026

★★★★★ 5/5

Google

I’m very satisfied with Stirling Ackroyd and the way they found my new home. The staff is very friendly and professional and did a correct follow up of the process. And Cam’ron Griffiths did a wonderful job from the process of the viewing through the offer approval and referencing, always very helpful and supportive. I’m very happy with my experience with this agency. I’m also very happy with the work of Aggie Duffin. From the start of the tenancy, she ensured everything was working properly and ready inside the house. She was professional, friendly and tireless to resolve the initial issues and ensure I would feel happy, comfortable and adapted to the property.

Nadina · 11 September 2026

★★★★★ 5/5

Google

Aggie ! Well, what can I say? How about simply "Outstanding". Aggie has no doubt saved my sanity over the last 18months helping me through the jungle of evicting a tenant for non-payment of rent. Sadly it doesn't stop there with a bad tenant. Now Aggie's working through clearing the property of furniture, clothes and other dumped personal possessions. We won't mention the infestation of cockroaches and beetles that also need to be cleared. Always there, always happy, always positive and keeps me informed at all times without me having to chase. The world needs more "Aggies".

Pete · 11 September 2026

★★★★★ 5/5

Google

Aggie was amazing, she kept us informed every step of the way and has been very supportive throughout our journey with the company. She showed empathy and compassion. She is very competent

T_M_ · 11 September 2026