Stirling Ackroyd Lettings Croydon reviews

★★★★★ 5/5

Google

Aggie was amazing, she kept us informed every step of the way and has been very supportive throughout our journey with the company. She showed empathy and compassion. She is very competent

T_M_ · 11 September 2026

★★★★★ 1/5

Trustpilot

Ignored Emails, No Communication, and Deposit Still Not Returned

Very disappointing experience with Stirling Ackroyd regarding a tenancy deposit refund. We paid a deposit of £611.53 for a property at Dene Avenue, Hounslow, with an intended move-in date of 06 May 2026. Due to unforeseen personal circumstances, we informed the agency well in advance on 24 March 2026 by telephone and again in writing on 25 March 2026 that we would no longer be able to proceed. Despite giving over 45 days’ notice till date and despite the property later being occupied by other tenants, our refund has still not been returned. We have made several follow-up calls and emails and sent a formal written complaint, yet we have received no proper written response explaining why the refund is being withheld. There was no false or misleading information provided during referencing, and we successfully passed all checks. We also could not find any clause clearly stating that the deposit would automatically become non-refundable under these circumstances. The most frustrating part has been the lack of communication and professionalism in handling this matter. We are now being forced to consider escalation through formal complaint channels and legal action to recover our money. I hope the company resolves this matter fairly and improves the way it communicates with customers facing genuine circumstances.

Sonia · 7 May 2026

★★★★★ 1/5

Trustpilot

Awful company. Severe lack of professionalism and etiquette.

Awful company with a severe lack of professionalism and etiquette. We purchased a property through this agent, and their rudeness, constant threats, unprofessional emails, false accusations, and overall treatment of buyers are terrible. When raised with their area director, our email was ignored. In addition, their description of the property was inaccurate and they refused to hand over the keys on the day of completion, forcing us to go to the property and speak to the previous owners directly. I would never use or recommend this company. They turned what should have been an exciting period into a more stressful, anger-inducing experience. To add, they even contacted our estate agent and criticised us, the buyer, referring to us as liars. I have reported their actions to the Property Ombudsman.

Tom · 12 August 2026

★★★★★ 4/5

Google

I had a fantastic experience with Stirling Ackroyd Croydon. My main point of contact was Cameron, who handled the entire process smoothly and professionally at every step. His communication, efficiency, and support made the experience seamless and stress-free. I am very grateful for his assistance and would highly recommend both Cameron and the team.

Lekha · 16 February 2026

★★★★★ 5/5

Google

Sonny Osman was amazing , very professional and kind he made the process easier for us. If I need help with finding a property in the future I will definitely keep him in mind.

Tiya · 11 July 2026

★★★★★ 5/5

Trustpilot

Very impressed and highly recommend.

We sold our house via the Egham team last year. Mark, who is the Regional Manager, and Harry who was our Sales agent were both excellent, very professional. We had three valuations and Stirling gave us the highest of the three. Normally the advice is to not just go with the highest price, but Mark, Harry and Ben who came to see the house, all genuinely had such enthusiasm and confidence in finding us a buyer, we took the leap. They did not disappoint and we sold for just 5k under our asking price, far more than we expected. Harry kept in regular contact and always called me back if he was out of the office. If you are selling in the Egham area I would highly recommend Stirling Ackroyd over the other prominent agent in the area who did not even bother to to call us back after their much lower valuation.

Smilerswife · 22 March 2026

★★★★★ 5/5

Google

I had a fantastic experience with Stirling Ackroyd. The staff were incredibly friendly, professional, and supportive throughout the entire process of finding my new home. They took the time to understand exactly what I was looking for and were always available to answer my questions. Their excellent communication, dedication, and genuine care made what could have been a stressful experience feel smooth and enjoyable. I highly recommend Stirling Ackroyd to anyone looking for outstanding service and expert help in finding the perfect home.

Dora · 11 July 2026

★★★★★ 1/5

Trustpilot

Amazing house/ landlord BUT terrible agent!

Amazing house and Lovely landlord, but the agency has been genuinely awful Our landlord is wonderful and we love our new home. This review is entirely about Stirling Ackroyd (London Bridge) as the letting agent. We have had to chase them for absolutely everything, at every single stage, before and after move-in. Nothing has been proactive. When the junior agent originally handling our tenancy left, the senior colleague who took over didn't even have our email address. They lost our contact details (email address) entirely. No handover whatsoever, a failure that sat squarely with the senior person, not the outgoing junior. After we moved in on 1 July, they didn't tell us how to pay our rent. No bank details, no standing order instructions, nothing. We had to chase them a full week into our tenancy asking how to pay, and then chase again before the details finally arrived. The Move-In Manager admitted in writing this should have been sent earlier. Our contract had the wrong deposit option despite us confirming our choice in writing, and it took repeated flagging to correct. We asked to visit the property to take measurements before move-in so we could plan our furniture. They refused us access and eventually sent a floor plan only after multiple follow-up emails, and only after the agent initially failed to even understand what "measurements" meant. The move-in manager we were escalated to was unreachable, the phone number we were given did not connect. We have been polite, patient, and understanding throughout. In return we have been ignored, sent incorrect paperwork, denied reasonable requests, and left uninformed on basic tenancy matters. If you are considering renting through this branch: keep everything in writing and prepare to chase relentlessly. Avoid if you can. Again, the landlords are amazing, but the agent was truly disappointing.

Anna · 8 July 2026

★★★★★ 5/5

Google

Cam’ron and Katie were extremely kind and professional and Cam’ron especially was super speedy - the whole process from viewing to moving in took one week! Amazing! So grateful 😊 …

Julie · 11 July 2026

★★★★★ 5/5

Trustpilot

Toby Wilkinson Letting Manager Sterling Ackroyd Woking

I would like to thank Toby Wilkinson and his team for all their professional, patient and caring assistance in renting out my property recently. Tobys constant hard work and attention to detail was fantastic and I can highly recommend him and his staff to all landlords and tenants who are looking for a first class service in these days of constantly changing and challenging market conditions!

Lorraine · 19 June 2026

★★★★★ 5/5

Google

I personally had a great experience with Stirling Ackroyd Croydon branch. I recently secured my new flat and I love it! Couldn't have done it without Cam'ron's help. He was super helpful and never hesitated to answer any of my questions (I had a lot of them). Thanks Cam'ron for helping me find my new home!

Dominique · 20 December 2025

★★★★★ 1/5

Trustpilot

Never again

There were a few shining stars. On the whole - awful. So many problems -I was meant to thankful for. them doing their job. I'll never do business with them again.

ALCOHOL · 2 July 2026

★★★★★ 5/5

Google

Had an overall pleasant experience with this agency. Katie and especially Sonny were very helpful throughout the whole process.

Ana · 11 September 2026

★★★★★ 5/5

Trustpilot

Letting agents

We’ve had Stirling Ackroyd as our letting agent twice and they never disappoint. They are very reachable and easy to work with. Briana is the best property! She replies promptly to our emails and always has answers with our questions. All that we need fixing in our flat, she sorts it out immediately. We are very happy to have worked with her from beginning till the end of our tenancy!

Arrianne · 29 April 2026

★★★★★ 2/5

Google

Sheldan helped me find the perfect flat which I moved to in September 2024. I am very grateful for the whole process working with him in particular. Very thorough and helpful. He is simply the best agent I have come across in LDN during my search. UPDATE: The service was great with regards to finding my property but dealing with the agency after a repair dispute in the property has been ridiculous. Hopefully I dont have to deal with them again before leaving the property because my head hurts! They can't even keep up with current legislation and backtrack on themselves.

Tia · 11 June 2026

★★★★★ 4/5

Google

I have recently let my flat with Townends. Katie and the team were very professional, friendly and knowledgeable.

Gene · 13 September 2026

★★★★★ 5/5

Google

Claire has been amazingly attentive throughout our sales process, friendly and informative, would highly recommend!

Richard · 27 September 2026

★★★★★ 5/5

Trustpilot

Darren Lowles - Simply the best

Let me start with Claire Donaldson. I loved her honesty in terms of marketing my property, and I truly think her input was a major benefit of the success of my house sale. Now let’s get to the star of the show, Darren Lowles. He was simply the best. Darren was responsible for showing potential buyers round, his ability to respect my wishes during viewings ( shoes off on entry, no photos without my permission, etc) was always perfect. We always had such a good banter each time we had to communicate with each other. I was genuinely sad when I knew our communication would end. Thank you Darren for making my selling experience as stress free as possible. In the words of Tina Turner “Your Simply The Best” 🤩

Paula · 16 January 2026

★★★★★ 1/5

Trustpilot

Holding Deposit without reason

We were in a non-deposit scheme, and opted for leaving it. The company accepted our deposit, but at the end of the contract, they retained the money equivalent to as if we were to keep paying it. They recognize that it was a mistake, but after 3 months, there is no payment still. Every time we go there they say that they will solve it, but never happens.

Guilherme · 15 August 2026

★★★★★ 5/5

Google

Cameron is very polite and professional. His knowledge is extremely helpful and is a credit to Stirling Ackroyd. Cameron is definitely the go to guy.

Scott · 11 July 2026

★★★★★ 5/5

Google

Aggie Duffin is our account manager & she is always helpful, professional and meets the demands of the job. 5⭐️review

Debi · 11 August 2026

★★★★★ 1/5

Trustpilot

I would say this is the worst agency in…

I would say this is the worst agency in my whole life with whom I have to deal. We rented an apartment 5months ago. The condition in which apartment was given to me was inhabitable. There was mould dampness all over the apartment. Inventory was not even provided as promised. There agent lied to us on so many levels, and when we raised complaints they were ignored as it was verbal discussion.

Arshiya · 11 March 2026

★★★★★ 5/5

Google

Good selection of properties and great staff. Had the pleasure of doing a viewing with one of their letting real estate agents, Sonny, and he was extremely helpful and knowledgeable about the properties. Even suggesting ways we can utilise space or talking me through the process of acquiring a parking permit for the area at a decent price. Highly recommend coming here for anyone looking to rent houses in the area.

Armaan · 11 July 2026

★★★★★ 5/5

Google

Stirling Ackroyd Croydon were fantastic at supporting me with finding a new place to live. Sheldan Bechie understood my needs and provided a personalised approach having taken the time to recognise the requirements I was looking for. Anytime I booked viewings, Sheldan had also taken the time to find other potential properties to view so that i was making an informed decision. Never did i feel pressured, but Sheldan and the team were keen to ensure I didn't miss out on things in the Market. Once I found a property, everything was handled professionally and in a timely manner, it was easy and convenient to me. I would highly recommend.

Leanne · 21 December 2024