Stirling Ackroyd Lettings Croydon reviews

★★★★★ 1/5

Trustpilot

One star is generous

If I could give zero stars, I would. Our experience as tenants with Stirling Ackroyd (Shoreditch branch) was extremely disappointing from the day we moved in until long after we moved out. The property was handed over in an unacceptable condition. We arrived to find dirty plates and kitchen utensils covered in grime, mouldy curtains that we had been assured would be removed before move-in, and rubbish left behind by previous tenants. Despite being told these issues would be dealt with before our arrival, the rubbish remained for weeks. All of these issues were documented in the inventory. Within the first month of our tenancy, the washing machine broke and the kitchen sink became severely blocked. The sink issue was described as urgent by the plumber who contacted us, yet when we followed up with the Shoreditch branch we were told there was no guarantee that an engineer would attend and that nobody had informed them one was required. The result was weeks of inconvenience and a clear lack of coordination between departments. This meant that we had no way to clean our dishes. Communication throughout the tenancy was consistently poor. Emails often took a week or more to receive a response, phone calls frequently went unanswered, and issues that should have been straightforward to resolve dragged on unnecessarily. The most concerning problems arose after we moved out. We were charged over £100 for the removal of items that we had discussed with a member of Stirling Ackroyd staff during a viewing. We were left with the clear impression that leaving these items would be acceptable. When we later requested evidence supporting the charge, no invoice was provided for more than two months. When an invoice finally arrived, it was dated after the charge had already been communicated to us and showed a different cost. Despite repeated requests, we never received a satisfactory explanation for the discrepancy. We were also charged nearly £200 for cleaning, despite Stirling Ackroyd's own post-tenancy inspection reportedly identifying only minor issues such as "light dust". This was particularly surprising given the condition in which the property had been handed over to us at the start of the tenancy, which included mouldy furnishings, dirty kitchen items and rubbish left behind by previous occupants. We accepted responsibility for genuine tenant-related issues during the tenancy and at check-out. However, many of the charges we were presented with, together with the lack of transparency surrounding them, left us with serious concerns about the way our tenancy was managed. Based on our experience, I would strongly advise prospective tenants to think carefully before renting through this branch.

Jess · 18 August 2026

★★★★★ 1/5

Trustpilot

Delays - Due to poor report

Having used Stirling Ackroyd to value our houses via MHBS, we would not recommend this company. It took their surveyor six attempts to write a satisfactory report for MHBS before funds were released, causing a long delay and issues with our New builders having to find other financial routes to keep our new build project going. There were no issues with the LTV but poorly written report caused delays

Peter · 3 October 2024

★★★★★ 5/5

Trustpilot

Thank you!

Thank you!I would like to say a HUGE thank you from myself and my partner for such a seamless experience. This process can be very stressful but the individuals at SA made is so easy for us, we are indeed grateful. Thank you so much to Sheldan Bechie who has been exceptionally helpful, polite, professional and a pleasure to meet. From correspondence to any enquires we had, the team have been awesome. Thank you!

Tola · 8 July 2024

★★★★★ 5/5

Trustpilot

Polite and personable

David was polite and helpful and importantly struck the right balance between being personable and fostering a good relationship and being to the point with answering queries. Not only did he sort my viewing times out rapidly, he also recommended another property that I actually liked even more than the first, his colleague who picked up on the lead was also really helpful during the viewing tour that David organised.

Ez · 29 August 2024

★★★★★ 5/5

Trustpilot

The Stirling Ackroyd team in Bermondsey…

The Stirling Ackroyd team in Bermondsey have been great people to work with, especially Daniela, Onal, and Max during the viewing and checkout processes. We stayed almost two years in our flat and the team have been very effective points of contact with the landlord.

Franklin · 5 May 2026

★★★★★ 5/5

Trustpilot

I visited the South Norwood branch of…

I visited the South Norwood branch of Sterling and Ackroyd. I met a lovely lady by the name of Michaela. She offered a chair and we sat. I told her what i was after. She got to work on her laptop. She was warm, polite and very helpful. Michaela spent the time focusing on my request. She suggested visiting a property, we met at the property, we walked and chatted with laughter. I felt as though I knew her years. She was attentive and professional in her work. She is an adorable lady. The service I received was upmost awesome. Well done Michaela you have a brilliant future ahead.

MISS · 29 July 2026

★★★★★ 5/5

Trustpilot

Highly competent firm

I have used the firm twice in the past 3 months to survey a potential house move. Vicky Newby was the Surveyor. She was so thorough, supportive and knowledgeable. A really lovely communicator, explaining the issues without using jargon. She allayed my anxieties regarding the whole house move. So appreciated, thanks Vicky.

Sandra · 24 February 2026

★★★★★ 5/5

Google

Having contacted Stirling Ackroyd for a valuation on my property, I was sufficiently impressed by my interview with Claire Donaldson that Stirling Ackroyd were my choice over 2 other estate agents, to deal with the sale of my property. She was clear, polite and thorough in her presentation and did not make me feel hurried in any way. On going into the office after I had instructed solicitor's, I asked for help in setting up some Portal Login system the solicitors had asked me to do. Claire readily agreed to help me and must have spent 2 hours dealing with it, including scanning documents to be sent to the solocitors. She has continued to check how the purchase of a new property is progressing and to offer help if needed. Darren and Ali were appointed to deal with viewings. I was kept informed as to viewing dates and times and each were at my home prior to the persons viewing, saving me the need to be involved unless a question arose that needed my imput. Given the slump in the market, I and family, were pleasantly surprised in the number of viewings and which resulted in offers. At all times I felt confident that my interests were being cared for and only recently recommended Stirling Ackroyd to a neighbour who is thinking of moving in the spring next year. I cannot praise enough the service I have received and would highly recommend the team.

David · 12 December 2023

★★★★★ 5/5

Trustpilot

Briana is a 5 star Property Manager

Overall, my experience with Sterling Ackroyd was positive. A particular thank you to our property manager, Briana Trejos Mantinan. Briana was wonderful to deal with, prompt to queries, great at keeping us informed and very polite and kind. She’s an asset to the Sterling Ackroyd team!

Kate · 30 March 2026

★★★★★ 5/5

Trustpilot

Sterling Ackroyd

Sterling Ackroyd , Streatham branch , I found Danielle Quincey the lettings Director very accommodating goes out of her way , a real asset to Stirling Ackroyd I found her and her team very easy to work with 5 stars all day long.

Khalid · 14 August 2026

★★★★★ 1/5

Trustpilot

I consider this agency unprofessional

I consider this agency unprofessional, after having made an offer for a commercial space, we discovered that the space was still available on their site, and when we reported it to them they told us that our offer was in competition with other offers.. Again more serious because I never received an email telling us this. Then they told us that the owner asked the agency for 3 months to rent this space. Which was not communicated to us when we visited the commercial property. And this makes it even more unprofessional... Because if this information is not acquired first by the tenant, this agency probably doesn't know how to do its job.Their lack of pressure lies in not having communicated all these things beforehand. In addition to calling me only to say in threatening tones to remove this review,. Truly an unprofessional agency..

Andrea · 5 November 2023

★★★★★ 5/5

Google

My main contact was Sonny at the Sterling Ackroyd Croydon branch , however everyone I dealt with were courteous and very professional . Sonny indeed was very instrumental in us getting our property and helped us greatly . Would recommend anytime .

Cristopher · 11 August 2026

★★★★★ 1/5

Trustpilot

LACK OF RESPECT FOR THEIR SOON TO BE TENANTS.

WORST EXPERIENCE RENTING OF MY LIFE. I have now been renting properties for 2 years - in London - never understood why people say it’s a nightmare… until now. I’m not sure what is worse. They made us wait 2 months for a contract and then had to hunt the landlords for their part. Gave us 3 days to read, sign and dispute the contract. Didn’t order inventory check until til contract was signed, leaving us with the last time slot at 2pm. Meaning we now have to carry our luggage around until two, because hotel checkout was at 10am. Or just the lack of communication and common decency. A big thank you to Rebecca Barrett for the worst experience I’ve had with an agency. Apologising is not going to fix the inconvenience you guys have caused - because all of it could have been prevented if we weren’t pushed to the last moment 🙈

Amel · 27 September 2023

★★★★★ 1/5

Trustpilot

Landlords abroad: beware!

18/09/2023: As predicted, following check out the tenants have come back disputing the amounts proposed by the independent check out Clerck and Stirling have just forwarded this for me to handle!I've had my house in Townends, then Stirling Ackroyd's books for rent since 2005, so 18 years of frustration and anger. I have explained on countless occasions that it was NOT a money making business, it is MY house and I needed an agent to look after it and be my eyes and ears. Over the years, I have had lots of problems, I found that living abroad meant that agents don't care, don't represent you and the tenant (being there) was ALWAYS given preference! This was proven to me times and times again! This year however, the tenancy problems went TOO far! Tenants complained about numerous problems. In dealing with it all, I realised that the agents are NOT managing the property, they are just LIAISING between different parties (tenants, contractors, landlord). That is not what I call managing a property. Recently, they sent me a quote of over £1000 for a 1m2 flooring! Any idiot could see that was way too expensive but not them! £380 material + £673.83 labour I wasted time telling them that was outrageous and to get them to send someone else!I complained over their complaint procedure several times on very different things but all relating to the same problem really (lack of management). Each time I'm contacted by some supposed manager of sort, who gives me the sales chat and tells me they have taken my complaint VERY seriously and will allocate a property manager (lucky me!) so that I only have 1 person to deal with! Rubbish!!! Of course, that's not true, I still got tons of different people contacting me on different issues! The last property manager was useless, to the point that Stirling Ackroyd sacked her, I was told, although they had told me she was extremely professional and been with them for a few years!!! Why didn't I change Estate agents? Living abroad makes things complicated and as they say better the devil you know....! This year, the property has been so badly managed that I have had to fly over to sort things out, get rid off the tenants and I have ended the contract with this company! I am surprised to see that they get some good reviews, perhaps the ex-Townends branches (Egham) need to be investigated as the customer service there is poor! Oh, I was told: "Now that we have physically met and moving forward, I will make sure your property is looked after properly...."To which I replied: "there won't be any moving forward..."

Hinda · 18 September 2023

★★★★★ 5/5

Google

I recently had the pleasure of working with the West Croydon branch of Stirling Ackroyd, and I cannot recommend them highly enough. My letting consultant, Cam'ron Griffiths, was absolutely outstanding. From the moment we started the process, he was incredibly welcoming and professional. He took the stress out of the move by sorting everything out promptly and efficiently. If you’re looking for a smooth experience, ask for Cam'ron!

Roger · 16 January 2026

★★★★★ 1/5

Trustpilot

Is this the way you manage the property

Is this the way you manage the propertyAwful check in and checkout experience with the property managed by Sterling Ackroyd 70-80 percent of these issues were resolved 2 weeks after check in. I have handed over the flat in much better condition at checkout and they are not happy and claiming cleaning expenses.And they claim they provide professional cleaning service. such an awful experience There was several issues noted below during checkin.First of all, they won't tell you where the keys are. No appropriate communication. They keep you waiting for hours and hours at door of new property. They don't answer your calls. Oh my god, such a terrible experience1. Bulb replacement - 5-6 Bulbs are not working. 2. Fixing Bathroom sliding door which is not working. 3. Fixing TV door stand - which is not in proper working order4. Fixing Lounge main window - which was broken5. Fixing table stand in bedroom 1 - which was broken inside6. Kitchen Sink tab replacement or fixing as it is damaged7. Kitchen sink water clogging8. Lounge ceiling bulb shelf broken 9. one of the Kitchen shelf inside desk broken 10. Kitchen table wrap was teared near hob Hygiene Issues:1. Commode (Toilet seat) is so dirty and full of limescale which looks very ugly. 2. There are stinky marks on the floor and on most of the table stands & tv stands especially the one which is in the lounge area. 3. There are 3-4 used cigarettes on the floor, I had to remove by myself4. Oven and Bread toaster are in worst condition.5. Hob is not cleaned. 6. Lounge Large windows from inside looks very dirty.7. Wall crack under the sink 8. Old tenants used masks are kept on tv stand9. Old tenants used items were not removed and left them in the house.10. Fridge has evil smell

Phanindra · 31 August 2023

★★★★★ 1/5

Trustpilot

Avoid at all costs. Too many T&C to catch you out

Genuinely only worth one star, especially their office in Chiswick, West London. I rented out my flat with them around 2.5 years ago for a 2 year lease. Coming up to the 2 year anniversary I told them I didn’t want to use them any longer, they then came up with a T&C that the lease end date was irrelevant and I had to give them 3 months notice. I gave them and paid them for another 3 months and confirmed at the end that that was it and they said yes. A month later I had their debt dept chasing me for a £3k termination fee. No invoice received so I assumed it was a mistake. I disputed it and after a few weeks they came back and said it’s in their T&Cs. It’s never ever been mentioned to me previously in the multiple emails and phone calls I had with them about ending the contract.

Steve · 17 June 2026

★★★★★ 5/5

Google

I've found them to be highly professional over the last 10 years. A comprehensive range of services. Clear and accurate invoices. Consistent payments. They have speedily found me replacement tenants. Katie Knott and Aggie Duffin have provided an excellent service.

Andrew · 11 August 2026

★★★★★ 1/5

Google

Worst ever experience! There was an issue with my fridge that it was no longer functioning and instead of having someone to look at it the agent suggested to keep my food outside. She couldn’t even give me some timeframe as to how long it should take to send someone to repair it. Awful costumer service.

Anca · 25 November 2024

★★★★★ 5/5

Google

From the moment I contacted Stirling Ackroyd and spoke to Lemar, he demonstrated unmatched professionalism and expertise in guiding me through the entire process. His promptness in finding suitable properties, thoroughness in explaining lease terms, and efficient handling of paperwork made the entire experience seamless and stress-free. Lemar truly went above and beyond to ensure my needs were met, and his attention to detail and excellent communication skills made him a pleasure to work with. I highly recommend Lemar to anyone seeking a reliable and dedicated estate agent for lettings.

Cheneil · 12 June 2023

★★★★★ 5/5

Google

We had the opportunity to use the Stirling Ackroyd Estate Agents to sale our flat and had found the buyer within 3 months. I will recommend 100%. I appreciate their professionalism, helpful and very kind. We have completed the sale in November 2022. Jordan Taylor and Darren had dealt with our sale in Stirling Ackroyd Estate. I should say that the team was absolutely fantastic and good customer service. We were kept informed at all times and the whole selling process was stress free. I should thank to Jordan Taylor and Darren for all the help and can give more than 5 stars, if available.

Thevarasan · 12 June 2023

★★★★★ 1/5

Trustpilot

Stirling Ackroyd Guildford

I refer to Stirling Ackroyd, Guildford (formerly Townends)We have rented various houses for over 20 years. Never have we had such a poor, amateurish, unprofessional agent acting between the landlord and tenant. Over a period of 2 years, the lack of communication, the inability to respond to e mails or calls with regard to matters concerning the property, the response to correct problems, have all been completely and utterly pathetic. To the extent that the agent stated at one point, we work for the landlord as he pays the commission. As a tenant I would recommend avoiding these peopleAt this point in time, the inventory checkout report was issued to the agent on May 16th. Today is June 9th and, despite asking when this will be resolved, we haven’t had a response. Really really poor. How they stay in business goodness only knows. I could go on….but hopefully you get the gist.

Nigel · 9 June 2023

★★★★★ 5/5

Google

All went well especially the communication and cooperation...Excellent👌 …

Glory · 16 March 2026

★★★★★ 5/5

Trustpilot

She is very efficient with her work

She is very efficient with her work. Very prompt actions when needed and keep informing the landlords for potential problems and how to deal with them. It appears that she has an in depth knowledge and experience in managing tenants/properties. She is very pleasant and speak to people with respect .She is confident of the subject and advice us to implement necessary actions which are needed to keep tenants safe I have not seen or personally known her and these are observations during my encounter as a landlord Over all I am happy with her work and nature. I wish you keep employed people like her

Upali · 21 May 2026