Stirling Ackroyd Lettings Croydon reviews

★★★★★ 5/5

Trustpilot

She is very efficient with her work

She is very efficient with her work. Very prompt actions when needed and keep informing the landlords for potential problems and how to deal with them. It appears that she has an in depth knowledge and experience in managing tenants/properties. She is very pleasant and speak to people with respect .She is confident of the subject and advice us to implement necessary actions which are needed to keep tenants safe I have not seen or personally known her and these are observations during my encounter as a landlord Over all I am happy with her work and nature. I wish you keep employed people like her

Upali · 21 May 2026

★★★★★ 1/5

Trustpilot

I am extremely disappointed with the…

I am extremely disappointed with the valuation carried out by Stirling Ackroyd Surveyors/ Julian Brooks on my property. The survey significantly undervalued my home despite strong comparable properties nearby selling and being marketed at much higher prices. My property is a 3-bedroom semi-detached house with substantial land and planning permission, yet the valuation did not appear to properly reflect these important factors. I previously had a much higher valuation, so the difference was difficult to understand and has caused unnecessary stress and potential financial impact. I expected a more thorough and balanced assessment based on local market evidence. Unfortunately, I do not feel the valuation fairly represented the true market value of the property.#Terrible

Aiman · 7 May 2026

★★★★★ 1/5

Trustpilot

Very unprofessional and uncaring people

These guys are a joke, which might be an understatement.We had a 1-year rolling contract with a pay review at the end of the 1st year, in July 2022. In November 2022, they emailed us that there was an unexplainable system glitch and that we should back pay them for four months based on the RPI of July, which was 12.3%. There was no negotiation involved. Just a demand to pay the extra £2,695.20 for 4 months. Since when does pay review mean automatic readjustment??? 🤯🤯After that day, they were harassing us to pay for the extra money almost every day. On the other hand, when we were chasing them to fix a serious health and safety issue on our flat, THEY WERE NOT EVEN ACKNOWLEDGING OUR EMAILS for 6+ weeks. Little to say that the issue was fixed after 10 months pretty much! 😳😳Very unprofessional people in general and would highly avoid having them as property managers

Dimitrios · 15 March 2023

★★★★★ 5/5

Google

It was a nice experience and process working with Stirling Ackroyd most especially the personnel who handled the process of me securing an apartment through the agency. Sheldan is such a great individual with excellent professionalism. I will 100 percent recommend the agency most especially with Sheldan handling the process.

Busayo · 3 December 2024

★★★★★ 1/5

Trustpilot

They keep dippibg into your rent give absurd quotes for work they do for you.

They keep dippibg into your rent ' My local electrian quoted 600 to supply fit a simple intercom and latch to replace an existing system on 2 flats in Tottenham. Their london office got some guys in Dagenham. No website published contact number based miles away in dagenham. Their quote £4800. They said 2 zlectricians and 1 days work when i eventually found a contact spoke to them. My accountant was flabbergasted as was i. Their absurd quote was for 1 days work equal to almost 5 months rent for my flat which they charge £000s to manage. They also said getting quotes incur a charge. Complete BS as i got multiple good tradespeople to give quotes free of charge and do work. Their ceo was notified.

Jaswinder · 2 May 2026

★★★★★ 5/5

Google

Sonny was very helpful forwarding me flats that met my specifications and arranging viewings at short notice. Recommended

William · 27 November 2025

★★★★★ 1/5

Trustpilot

Incompetent agents and service

I purchased a property with the tenants after one week the letting department only knew this was not managed by them because I was chasing the deposit and back rent, both me and the tenant have been chasing this for weeks, if you try calling the phone it is never picked up or calls returned absolutely useless we are now approaching one month into the purchase and still not sorted this issue has also been highlighted to customer services and still not resolved, SA are withholding other peoples money and have no urgency on releasing 4 weeks on a very disappointing service.

Customer · 27 April 2026

★★★★★ 5/5

Trustpilot

Ms Georgia Ellis Buckle has been very…

Ms Georgia Ellis Buckle has been very professional in our discussion with her regarding the leasing of an apartment. She is prompt with her responses to our text messages, thorough and clear with her explanations. She is also interested in understanding my needs or concerns, and comes across as wanting to help me achieve what I am aiming for.

Josie · 18 June 2024

★★★★★ 5/5

Google

10/10 experience our lettings agent Cam’ron was honestly a God sent. Super reliable, arrived to viewings on time and prepped with house knowledge. Really listen to exactly what we wanted regarding space, location, additional features and budget. The place we have secured has blown us away and we are super grateful

Beryl · 16 March 2026

★★★★★ 5/5

Trustpilot

Review of property manager

The property manager David Umney was so good and responsive. Everytime we had a problem, David was quick to respond and it was so refreshing to see his quick responsiveness and care.

Sid · 3 April 2026

★★★★★ 1/5

Trustpilot

We rented a property managed by this…

We rented a property managed by this agent, which was in poor condition. Damp in bathroom with no ventilation installed and they expected us to keep windows open during winter to improve ventilation. Mice and RAT droppings found in kitchen and bedrooms. Holes in door leading from utility room to garden which is probably how the rats got in. Poor plumbing. E rated efficiency. And the maintenance manager was rude and abrupt.

Sonia · 2 June 2026

★★★★★ 1/5

Trustpilot

Stirling Ackroyd

Stirling Ackroyd, Twickenham My Emails have been blocked, because I am asking for a refund for the property I had given as a holding deposit. but later, very soon i cancelled it giveing more then 45 days notice, Now they are refusing to give my Money back £611, Very Unprofessional people, I asked them to give a written reason, why they can't refund my money back, but they failed to reply till now. Very Unprofessional

Baden · 8 May 2026

★★★★★ 5/5

Trustpilot

House Purchase in Twickenham

We purchased a house via Sterling Ackroyd in Twickenham, Richard the sales manager was superb from start to finish. During the transaction we were passed to a sales progressor which we were a bit sceptical about however the service/ communication we received from Sandra was excellent.

Will · 18 November 2024

★★★★★ 5/5

Google

The team was exceptionally helpful, from Elika to Katie and Sonny as well. They made moving in very seamless and easy for me.

Osinowo · 11 September 2026

★★★★★ 5/5

Google

My review is in relation to an employee called Mikesh! Last year we had been let down by every property and only had one week to move in. Mikesh helped us get the property so quickly and efficiently. I am self employed but had enough and unlike other estate agents , who instantly turned me down before hearing out my situation, Mikesh listened and helped make sure I passed referencing. We left our tenancy early and needed a new tenant ASAP and Mikesh was on job. We only had a week left and he found a new tenant within a week to move in the day after we left. We would've ended up paying double rent for two months and he was so on job when we let him know the severity of the situation. He is a star at what he does and I feel so lucky that we had someone so proactive helping us Amazing work Mikesh!PositiveProfessionalism

Rachel · 12 June 2022

★★★★★ 5/5

Google

I've been using their service in two occasions. So far, my experience with them was great! Excellent quality of service. They followed the letting process all the way from beginning to finish. I have to thank Philip Holland, his service is second to none. Excellent communication and he updated me about everything i needed to know throughout the whole process, which really gave a a peace of mind all the way. And his staff are always helpful and timely in getting back to my requests.

Patrick · 12 June 2022

★★★★★ 5/5

Google

We have put our trust to sell our property beginning of 2021 with Townsends and Jordan Taylor was the one who handled the sale and all the communications followed. Jordan has the best customer service anyone can be dealing with, very quirky guy. All of the team in Towsends in George St. Croydon Are all very professional. I can recommend their service. We sold our property with them with in 6 months considering the problem of Pandemic that all of us suffering. All I can say is all the team were all superbly professional. Not to forget Claire her second to none best customer service. Polite and helpful.

Myrna · 12 June 2022

★★★★★ 5/5

Google

Jordan and the team at Stirling Ackroyd were very professional from start to finish. Where many local agents failed to see the potential unique features of our home Jordan took the time to understand and find well suited potential buyers, leading to multiple offers where previously we had experienced only frustration. Once under offer, we were kept well informed at every stage of the process up until completion with regular email and voice communications. The only downside was the conveyancing solicitor recommended by Stirling Ackroyd. However, the excellent sales progressors compensated for this by chasing up the solicitor on our behalf. We are happy with the personal service received and definitely recommend Stirling Ackroyd.

Dele · 12 June 2022

★★★★★ 5/5

Google

A great experience with Stirling Ackroyd!!! Professional from start to finish. I called in to view a property and the manager Katie exceeded my expectations and got a viewing booked in as she kept a close eye on cancellations as the property I wanted was booked out.Thereafter I dealt with Ricky Johnson whose service is beyond 5 star!!! He listened, was always informative ,kept us updated and very very co-operative with great professionalism ,I was blown away by his service and truly he is a great asset to the company !!!! Thank you for everything. Gurdip

Gia · 12 June 2022

★★★★★ 1/5

Trustpilot

Disappointed

I have sold many properties using several different estate agents. I am sorry to say that Stirling Ackroyd Sales were uncaring, arrogant, and unhelpful and caused a lot of stress for the parties involved. They managed to get us a buyer within a week, which was great, but then did nothing. Their communication was disgraceful. When we emailed them we got no reply or an auto-return 'we are busy and will get back to you in 24-48 hours', which they never did (4 times!). We paid a lot of money for this lack of service.

Deborah · 25 May 2022

★★★★★ 5/5

Trustpilot

Thank you Ellis

I spoke to Ellis Craig this morning when I was trying to book in a house viewing. He was very nice, helpful and happy and was able to get the branch to offer me a viewing at a time to suit me. Thank you

Emma · 8 November 2024

★★★★★ 1/5

Trustpilot

Appalling dreadful company

Appalling dreadful companyAppalling dreadful company - inefficient, rude & utterly incompetent. From the get go, Ackroyd Legal were just hopeless - stupidly I thought I would give them a chance Very bad move on my part. Very quickly red flags were appearing.You would ring up & reception would answer, you would ask to be put through t your designated person - you would wait 5 minutes or so & instead of getting through to her, back you would come to reception & so it would go on - round & round. Of the 14 times I phoned e I got through once, even after leaving innumerable messages & emails. When I did, she was not only rude with an attitude, but had no idea of either my property or could even answer my simple questions. She simply didn't understand what selling a flat entailedIn the middle of all this the designated person went away on holiday & couldn't even be bothered to pass my details on to anyone else or let me know. I was just told by the company that I would just have to have to wait till she returns. We are talking about selling a property here, which sometimes requires fairly instant decisions. After weeks of utter frustration, I was finally put firmly in the picture by my agent who said in the weeks that they had been dealing with Ackroyd,Legal, they had neither replied to any email or telephone message left either by themselves or the buyer's solicitors & that my buyer was about to pull out of the deal unless I changed my solicitors that day.I left Ackroyd Legal that afternoon. I was recommended Adams Kaye Solicitors Now this is what solicitors should be. if you want superb conveyancers, here is a company that really know how to deal with clients - they are efficient, clever, know everything about conveyancing & you are given a direct line to your personal conveyancer - I was lucky enough to be given Ben cooper who was not only excellent but charming & cleverI can't say enough good things a bout them & compared to Ackjroyd Legal they were literally an eye opener.Please, please for your sanity do not use Ackroyd Legal - how they are still in business is a complete mystery. They give solicitors a bad name & are an appalling company. AVOID

LJJGH · 4 April 2022

★★★★★ 5/5

Google

Sheldan from Stirling Ackroyd provided very good service throughout my rental process. He was professional, responsive, and always available to answer my questions. His friendly attitude and attention to detail made everything easy and stress-free. I highly recommend Sheldan to anyone looking for a reliable agent!

Eezana · 25 September 2024

★★★★★ 1/5

Trustpilot

AVOID AVOID AVOID - ABSOLUTELY TERRIBLE - UNPROFESSIONAL

Rey Caliskan was my Conveyancer - incompetent and useless, I lost my first house because of her, after 6 months of praying to her to answer back or to do anything, I was almost kneeling on my emails for an answer. Then I discovered that the seller sold to someone else because of lack of communication and was unhappy with my Solicitor.My Solicitor was greedy, was overloaded with cases and was unable to manage the pressure from all the clients. She was also admitted to hospital as a result. Shame on you, you ruined everything, was my first dream that you turned into a nightmare. Till today I'm still on rent because of Ackroyd Legal. I'm wasting all my savings on rent instead of spending on my house, it's Karma.Only two things needed for this review-1. There should be a ZERO STAR option.2. STAY AWAY FROM THIS COMPANY.If you want zero communication and complete incompetent conveyancers then go ahead and sign up.

Sunny · 24 March 2022