Stirling Ackroyd Lettings Croydon reviews

★★★★★ 1/5

Trustpilot

Awful / Dishonest

Absolutely appalling experience with the Hackney office. We were strung along for three weeks, receiving repeated assurances that our offer had "100%" been accepted and was one with which the landlord wanted to proceed. We were told that the only reason for the delay in providing paperwork was that they were negotiating the move-out date with the current tenants. After a phone call the same morning repeating those assurances, we then had an email 2 hours later saying that the landlord was selling the property. We emailed back to explain what a bad situation this had put us in and enquiring about whether the estate agents had prior knowledge that the landlord was considering this, and did not receive any response or apology. Very disappointing, and has really left us in a difficult position.

Kelly · 22 July 2022

★★★★★ 1/5

Trustpilot

They don't care about people. And they are not professional.

Be very careful in renting a property through Stirling Ackroyd. Or as a landlord giving them your property to rent out. Despite being aware of a change in our circumstances, and a stellar payment record even throughout Covid when I had lost my job, they put up the rent by 20%. And now they are taking their time in refunding my security deposit. It has been 2 weeks without an update. They don't care about people. And they are not professional. Conduct business with them at your peril.

Eric · 19 July 2022

★★★★★ 1/5

Trustpilot

I have used a local letting agent for…

I have used a local letting agent for my 2 flats for 25 years.A year ago the agent got taken over by Sterling Ackroyd.Months later my tenant emailed me to ask why the deposit provider had changed.I had to admit that I had not heard.I took it up with Sterling and found that they had not copied my email correctly from the previous agent.So although the landlord is legally responsible for deposits I had not been consulted.Then a short time ago I had a phone call from them to say that annual renewal was due.I was astonished to hear that my email still was not correct and that they were not aware that the tenancy was periodicAnd that they did not know the fees that applied to my account.This is a shocking level of incompetence Regards John

John · 14 July 2022

★★★★★ 5/5

Google

You could not ask for a better service, well done to Diane and her team. I wish more companies would provide this level of care and getting the results you are looking for. It is so refreshing, you pick up the phone , request for a tenant and within a few days they have found a suitable tenant ,they take care of the vetting,agreement and inventory process, making it hassle free. I would highly recommend Townends to any landlord or tenant. and sort out the whole vetting of tenants, they find tenants in a very quick turnaround and are so professional and efficient in throughtout the due tenant due diligence process, tenancy agreement and the inventory

Paul · 13 June 2017

★★★★★ 1/5

Trustpilot

Extremely Rude Agent, Avoid

I had a couple of viewings at the same building with a kid that was interning there who was very friendly and nice, and his manager named "Layla" who was probably the most rude agent I've come across. She arrived 15 mins late for the viewing so I was just waiting for her while chatting to the intern.She had a resting poker face, gave off unpleasant vibes from the beginning and when I mentioned that the price of the studio she showed me was high (as is usually the case with the horrible flat quality in London), she started patronising me and antagonising me. She never even sent me the form to make an offer, not that I would have.Even if I really liked the flat I would avoid getting it because of the extremely unprofessional experience I had.

Andy · 28 June 2022

★★★★★ 5/5

Trustpilot

Excellent service

If only all lettings agents were like Stirling Ackroyd!They treat tenants like human beings, take time to properly register you, understand your requirements, and actually call you when they have a suitable listing. For landlords they make sure that they find the best tenant for the property. Nelsson and Leila were particularly fab! This firm will always be my first call when looking to rent or let accommodation.

Kerry · 23 November 2021

★★★★★ 5/5

Google

Interacted with Stirling Ackroyd estate agents for renting our first apartment in UK. The whole interaction was professional and pleasing. They guided through the process and kept us updated on the status. All the team members were pleasant during the conversations. Most impressive part was that they were able to follow-up with us after 3 months to check our well-being and offered support on any further needs. Highly recommend !

Manoj · 12 June 2023

★★★★★ 5/5

Google

The team at Stirling Ackroyd have been really great in helping us find a tenant. The team have been very proactive and have listened to us and reassured throughout the whole process. The team are very professional and responsive and have made the whole experience painless. Katie, Philip and Bethany have been considerate and understanding with us, ensuring that we are kept informed. The team are all joined up and the service has been flawless even when one of the team was on leave. So far I have nothing but praise for Stirling Ackroyd.PositiveResponsiveness, Quality, Professionalism

Nick · 12 June 2022

★★★★★ 5/5

Trustpilot

10 Stars for Stirling Ackroyd

If I could give Simon of Stirling Ackroyd (South Norwood) 10 stars I would gladly do so. Throughout the selling process of my house he has been available on the phone, always cheerful, supportive and his professionalism and knowledge are superb.I am sure that without Simon's support I would have caved in during the process. I recommend Simon and SA without any hesitation. Truly superb estate agency.

Karola · 7 January 2022

★★★★★ 1/5

Trustpilot

Stirling Ackroyd 'we will call you back'... but never do

I appointed Stirling Ackroyd, Acre Lane, London to find me a suitable tenant. They had a tenant move into my property on 28/5/22 but to my surprise, this tenant moved in without making any payment of rent to me. After calling them on the following Monday (as they had moved in on a Saturday) I was informed that due to them moving in on a weekend, I should not expect payment until the following Tuesday. I was not informed of this prior to this call. Almost a week later, I have still yet to receive any rent payment. I have called Stirling Ackroyd and have not been able to speak to anyone to resolve this and have been promised a call back which has not happened. It is now a long bank holiday weekend so I will not be able to resolve this until well into next week. Terrible service from Stirling Ackroyd. Tenant currently in my property and I have received absolutely no payment at all.

Mark · 1 June 2022

★★★★★ 5/5

Google

I recently rented a flat through Townends in Croydon and I honestly could not have asked for a better service. Eimantas was absolutely brilliant from start to finish, always keeping me informed and promptly replying to my emails and calls. Highly recommended!!

Andreea · 12 June 2020

★★★★★ 3/5

Trustpilot

Not an ideal property manager

Unfortunately, I have to leave a neutral review after one of your employees was very unresponsive and rude throughout our rental period.Sereena, since the beginning of the tenancy, was unresponsive, and rude and would never include both tenants in her emails. I, the main tenant who had continuously asked to be included in her emails sent to the other tenant, had to figure out on my own that firstly the contact information was changed, and then at the end of the tenancy an amount was deducted without me confirming first and agreeing to the amount. You had one job, to be a PROPERTY MANAGER, and you failed terribly at doing it. Would not recommend her services.

Pantelis · 19 May 2022

★★★★★ 5/5

Trustpilot

Great

Great, very helpful. Thanks Ashley.

AB · 19 June 2024

★★★★★ 5/5

Trustpilot

Joel is extremely knowledgeable

Joel is extremely knowledgeable and very well informed about the property market. I have been dealing with him for some months now with a particularly challenging property and all I can say is he is a true professional. Im sure Sterling Ackroyd are delighted to have him on the team.

Mr · 13 September 2023

★★★★★ 1/5

Trustpilot

Would not recommend to my enemy

Only ever took the landlord's side, even though we had mould growing everywhere in the flat (including furniture) and had drainage issues resulting in us not being able to use the bathroom for a MONTH. Complaints procedure is a joke, do not think you will get anything within stated 15 days as it never is the case. Issues only started to be dealt with once we got a lawyer to help us with the situation and advised we will get council involved. Received an offer from ll, accepted it as it meant we could move out quickly, but issues persisted. Ultimate highlight was when we requested alternative accommodation due to the flat being inhabitable without a working toilet/bathroom, and were told we could but only up to £55/night. In zone 2 London 🤡If I could I would give 0 stars.

Madeleine · 16 May 2022

★★★★★ 5/5

Trustpilot

My experience with Stirling Ackroyd…

My experience with Stirling Ackroyd Nine Elms, and particularly Justin Vinluan, has been very pleasing. Justin was always available when I needed guidance and to progress the sale.

Danielle · 28 October 2022

★★★★★ 5/5

Trustpilot

Smooth relocation to Virginia Water

Was relocating internationally to Surrey and Rominder and Jasmine from the Egham/ Englefield Green office were super responsive and great to work with. We were able to work rapidly to a successful lease. Tim Nagamani was fantastic in getting a couple of small issues dealt with before and after move-in and followed up to ensure it was all satisfactory. Can’t recommend this team enough!

Natesan · 30 April 2022

★★★★★ 5/5

Trustpilot

Joel from head office.

Joel from head office was patient and did his very best to ensure the necessary paperwork was completed, accurately and with the minimum amount of fuss.He was very pleasant reassuring And made me feel at ease.Altogether a very pleasing young man, and I would be perfectly happy to deal with him again.

Ms · 10 July 2023

★★★★★ 5/5

Google

I would like to recommend Sheldan Bechie, a very nice agent, and very helpful

Kamil · 15 May 2025

★★★★★ 5/5

Trustpilot

We are impressed with our recent…

We are impressed with our recent dealings with the Streatham branch of Stirling Ackroyd. We faced a difficult tenancy changeover. Danielle gave us clear options that enabled us to make key decisions quickly. We were able to finalise everything within a very short timescale. We are delighted with the outcome and we look forward to increasing our portfolio with Stirling Ackroyd. Thanks Danielle!

Joan · 6 June 2022

★★★★★ 1/5

Trustpilot

Nothing but disappointment

Disgrace of a property management companyWhen first speaking with this agency, they were lovely and couldn’t do enough for you. Since signing into our rental, the property management side has been absolutely hopeless. We’ve had issues with our gas boiler which has now take over a month of anyone to get in contact with us or resolve. Instead you get emails from the staff saying your emails have landed in their ‘junk’ folders. When shown around the property, there were a few things they forgot to mention, the fact that’s sheds down the end are completely full and we cannot use and the garden was a tip. But we were assured this was a priority to get fixed. - this was promised 5 months ago. After 2 storms the garden needs a lot of work, we have a child under 2 and there 2 trees that’s about to collapse, a fence that has collapsed, etc - images have been sent to the company weeks ago with no actions to resolve so far. No sense of urgency to clear the garden from hazards.When calling you just get fobbed off and promised someone will call you back - this never happens.We love the property but is completely let down by this company. Would avoid in future no one seems to care once you’ve signed in.

Natalie · 14 April 2022

★★★★★ 5/5

Trustpilot

Great service!

Liam was really fantastic. We were going through the experience of buying our first house and he was extremely helpful. He made it as stress-free as possible and was always there to answer any questions that we had. Would definitely recommend to other, thanks a lot!

Hadley · 31 August 2017

★★★★★ 5/5

Trustpilot

We chose Brett and his team to sell out…

We chose Brett and his team to sell out central London office building after receiving a very professional appraisal with clear guidelines and I am very pleased to say we are delighted with service and guidance we received which resulted in an excellent outcome in all respects.

Phillip · 8 November 2023

★★★★★ 5/5

Trustpilot

Recommendation for Kyle Moran

I just purchased a flat in Hackney through Stirling Ackroyd, and their agent, Kyle Moran was very helpful during the whole process. He always responded promptly to my questions, and helped moved the process along efficiently, chasing up solicitors when they were not being so responsive.

Sid · 4 August 2017