Trusted Agent profile · Croydon
★★★★★
1,552 reviews across 2 platforms
Room 1.54, Interchange House, 81 ????? 85, Croydon, CR0 1LA
Stirling Ackroyd Lettings's office in Croydon, at Room 1.54, is rated 4.4 out of 5 across 1,552 reviews on two platforms, including 275 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Stirling Ackroyd Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Croydon.
The Trusted Agent 2026 results for Stirling Ackroyd Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Croydon office, from every platform, shown as written. First names only.
5/5
TrustpilotTajiah and her team in Mitcham
Tajia and her team in the Mitcham branch were incredibly helpful and kept us updated regularly on all that was happening. Tajia was brilliant at understanding the complexity of our situation in renting out our property. We managed to get all the remedial works done on time and get the property rented out at a better price then we had original bargained for. Would definitely recommend using Tajia and her team at Stirling Ackroyd again.
5/5
TrustpilotGreat Service and Follow up
Rino Russo was fantastic professional. Arranging surveys , valuation and finding a good tenant really on time . We bought property and was in process of refurbishing, he was following up the whole process and manage to find a right deal . Had many offers from other agents but chooses Stirling Ackroyd because of Rino & Chantelle service 👍🏽
5/5
TrustpilotGreat Team!
I contacted Harrisons in August last year and Rebecca Heslam has been my main point of contact since. The process of letting my property was flawless and she has been very helpful throughout. Rebecca and her team have been nothing short of amazing and I would highly recommend Stirling Ackroyd (who have purchased Harrisons since). Highly professional and knowledgeable team, always on hand to make the landlord and tenants experience stress free.
5/5
TrustpilotGood renting experience
I rented a property through Stirling Ackroyd for a year and the property was managed by Rebecca Haslem. My experience throughout was very smooth. Rebecca was always quick to respond to all my questions and queries. I did not face any issues with either the tenancy or the move procedures.
5/5
TrustpilotFirst class service from Rebecca
Rebecca Heslam has managed my property for 4 years, before Stirling Ackroyd took over the agency she then worked at. She has been amazing, attentive and super responsive. There were some issues during lockdown with a tricky tenant, and she was really informative and helped me through a difficult time.
1/5
TrustpilotShambolic
I’m letting a house through Stirling Ackroyd & paying 9% of the rent in management fees. For this I spend days on end chasing them to even reply to an email.The ‘carefully vetted’ tenants they found are trashing my house. I raised this with them 3 weeks ago & they gave the tenants 2 weeks to clean the place. When this deadline had expired I chased the agent to follow up - there then followed 7 days of me calling them but the property manager still did not respond to me or the tenants. The deadline they set is meaningless: why should the tenants have any respect for my property when the agent clearly doesn’t?After 8 days without reply, at 9am yesterday I called Stirling Ackroyd to raise my concerns with Natalia who manages the property management team and was told she’d call me back. She still hasn’t bothered to call me.I used to manage this house myself & got an agent in to lighten the load. Using Stirling Ackroyd has resulted in even more time, hassle and stress for which I’m paying them hundreds of pounds per month. They’re a complete shambles.
Hi RE, I have spoken with the Property Management team and understand you are now receiving the support needed. If you have any concerns or would like to discuss further please do get in touch via help@stirlingackroyd.com - Amber
5/5
GoogleGreat service from start to finish. Friendly, responsive, and easy to deal with
Dear Danielle, We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleWork with Stirling Ackroyd Croydon was excellent. I would like to say a very big thank you to Lemar .He was patience and supportive throughout the process.
Hi Tendai, thanks for the fab review for Lemar and team Croydon! - Claire
5/5
GoogleGreat professional service - Would highly recommend Claire & Darren who go the extra mile! 2nd time using Stirling Ackroyd Croydon.
Hi Sean, thanks for the 5* and great review. Wishing you all the best - Claire
5/5
TrustpilotGreat experience with Stirling Ackryod Croydon
Had a great experience with Adam Picton from the Croydon branch in finding a home. Adam was regularly contacting us with new properties that met our criteria via phone and email and was very patient with us when our situation changed and soon after found a place. Definitely recommend Stirling as the service Adam provided was by far the best out of all the other estate agents we had spoken to.
5/5
GoogleJonathan Ofori ask about that guy if your looking for an agent that would find you an apartment suiting your need! He's quite smart and quick, drove me to every apartment I needed by his own car and was very friendly. Thank you Jonathan, it was a pleasure dealing with you!
Hi Adham, thank you so much for taking the time to leave such an amazing five star review!! It is such a pleasure to read how impressed you are with Jonathan and his smart, quick and friendly approach! I know that Jonathan and his team will be delighted with your feedback, thank you again for taking the time to leave such a wonderful review. Emily
1/5
TrustpilotTenant beware, unprofessional agency
Tenant beware - unfortunately after a decent lettings process with Melissa, the move-in and management since have been terrible. There were a number of issues upon move-in with no response from the company including regarding statutory obligations (appliances not working, pest problems, unsanitary conditions, mould), with only a "we are understaffed due to COVID". This is ridiculous given managed lettings is the only part of the company with guaranteed recurring income. Just as one example, I have not been able to sleep a single night and have resorted to sleeping in the lounge due to a loud, broken fan in the bedroom. It took 1.5 weeks before Stirling Ackryod (Sarah) finally scheduled an engineer visit. Now the day before the visit when I called the contractor to confirm (after 4 emails asking for the contractor details), I have been told the appointment was never made.
2/5
TrustpilotHouse buyers survey
House buyers survey done to a very low standard. I feel nothing had been pointed out that that we had not seen. Lots of recommendations to bring in other contractors. After getting the keys to property and spending a few hours in the property my untrained eye cracks in brick work as one example. If this is the industry standard it is a complete waste of money.
Hi Ryan, Thank you for taking the time to post a review. I am sorry to hear you are disappointed with the survey carried out by our RICS qualified surveyor. We take a great pride in the quality of survey we offer as demonstrated by the many positive reviews posted by our satisfied clients. I understand your surveyor has been in touch with you directly to offer any additional information you may require and to outline the expectations of the different surveys available. I understand in this instance the correct information was presented to you inline with the survey you instructed. Thank you for choosing Stirling Ackroyd, Kind regards, Amber
5/5
TrustpilotAttentive and friendly service
Saima and the Clapton (Chatsworth Road) team did a great job at handling our sale through a number of setbacks and went the extra mile when it was really needed. I felt things worked better when handled directly by the agents in the branch office rather than the centralised sales progression team. I would recommend the Clapton office.
Dear JgCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotGreat Company
Great Company From start to finish Finding tenants was easy Dora and Jessica were the ones that connected with me and my wife on professional and personal level.More importantly We have been listened and we have received right support all the way through to finding the right tenants for usWould Highly recommend to anyone
5/5
TrustpilotThank you so very much
Thankfully, selling my property was nothing but an easy, smooth sailing process. I have never worked with Stirling Ackroyd before and I would have no hesitation in recommending them. I initially spoke with Freddie, from their central team, who gave me advice on the current market and the best things to do with my property, he was phenomenally helpful with brilliant customer service skills. Thank you to Freddie and all at Stirling Ackroyd.
5/5
TrustpilotGreat estate agency
Great estate agency; very polite, professional and helpful in their approach. Estate agent took his time in explaining the process and made a valuable recommendations to me. I didn’t feel pushed or rushed in making any decision which is very unlikely to other estate agencies we came across lately.. Thank you for your great service! much appreciated
Hi Elvira,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Claire
5/5
TrustpilotThank you
Thanks to Joel; very professional and helpful service
Hi Gordon, thanks for the 5* - Claire
5/5
GoogleI absolutely love this agency because they have shown nothing but full professionalism and care. Thank you Philip for helping me out with my situation and once the lock down is over I look forward to working with you again on my property search. Best wishes, Jo
Hi Jo, thank you for taking the time to leave such a fab review! We are now back and ready to help you with your property search, should you need Philip and the team! - Amber
5/5
GoogleIt's been an absolute pleasure working with Katie and her team. They are professional and responsive! Would highly recommend!
Hi Sarah, thanks for the 5* and kind words for Katie and the team. Wishing you all the best - Claire
5/5
TrustpilotEfficient work from Clive Martin at SA
We noticed we had faulty appliances and we contacted our property manager Clive Martin from SA about it. Clive organised a contractor to come identify the problem the next day and the faulty appliances were replaced in no time. Clive was extremely helpful and swift in his actions, which made our life easier in a difficult situation. We find him an excellent manager who is easy to reach and efficient.
5/5
TrustpilotFinding my dream family house
I have received a call from Ashley Kopti about a viewing request that I have submitted online, I was very happy of her swift follow-through and her professionalism in understanding my particular requests. She has taken my details, requirements and would be helping me finding my family dream house based on these details! So happy and relieved of this call. Thanks Ashley
1/5
TrustpilotI have recently been on the lookout for…
I have recently been on the lookout for a new flat for myself and my partner. I will now absolutely never use this company given the low satisfactory level of competency and attitude from a staff member named Elise. I rarely feel compelled to express my disappointment however, I was so disgusted by such a level of unprofessionalism I wanted to ensure others would be privy to their procedures before engaging in contracts with them.Elise arranged a viewing, which I subsequently took time off work in order to attend. One hour prior to the viewing I was told the viewing may not happen as the tenants had apparently retracted there approval to visit however, she would 'let me know'. Half an hour until the viewing, still yet to hear from Elise (it would take me this time to travel to the property) I send another email which is met with 'the property has been let'.Moving on, I didn't complain or voice my annoyance as I understand the property market in London is incredibly fluid and face paced. However, the situation was unnecessarily worsened when I received a a very sarcastic and rude email from Elise.I am a strong believer in professionalism and kindness therefore, didn't feel it appropriate for particular individuals to get away with their nasty, time wasting behaviour without leaving it a review. Perhaps scrub up on your professionalism and time management skills Elise.
5/5
TrustpilotFirst time buyers experience
We are on the process of buying a property sold via Stirling Ackroyd. Spencer de Jonge has been our main point of contact, so far we are happy with the process.Overall:- Polite when showing us around, not pushy- Good at responding to emails- Did try to get us validated by their own mortgage advisor, but we had no issues when we decided to proceed with our own.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Stirling Ackroyd Lettings, Station Road won Trusted Agent.
Tell us what you need and we'll put you in touch. Stirling Ackroyd Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Croydon.
