4/5
TrustpilotPhilip from Foxtons
Philip from Foxtons has been very helpful and consistent with helping find a suitable property for me Thank you
Trusted Agent profile · Croydon
Foxtons Norbury reviews in Croydon
★★★★★
287 reviews across 2 platforms
1354 London Rd, Norbury, London, SW16 4DA, Croydon, SW16 4DA
Foxtons's office in Croydon, at 1354 London Rd, is rated 3.7 out of 5 across 287 reviews on two platforms, including 113 Google reviews rated 4.6.
Reviews
Every review we hold for the Croydon office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotMore than £600 "stolen" in unjustified deposit deductions.
DO NOT RENT through Foxtons. More than £600 "stolen" in unjustified deposit deductions. Really shady practices.
5/5
TrustpilotI had a very positive experience with…
I had a very positive experience with Foxtons. The service was professional and efficient throughout the process.
1/5
TrustpilotCannot believe that they held our money…
Cannot believe that they held our money for more than 3 months and not give it back to us! No communications at all! I am wondering where the good reviews are from!
1/5
GoogleAbsolutely disappointed with their commitment to the tenants, they do not care at all. Was left for a full week without any bathroom facilities with a one year old. The landlord needed to carry out works due to bad job being done originally, it started leaking on the neighbour below. Without providing any option the works just started, I chased them every day but as told once “property managers do not work weekends” so tenants cannot have issues over weekends because otherwise you will be stuck with it and wait until the normal working day. Despite all my complaints nothing was ever done. And not only that they will trick you as well. The old landlord sold the property so instead of letting the tenants know they wait to get at least one extra rent money before they say they are no longer the letting agent and withhold that money. They will always find an excuse so watch out for a so called property manager Natalia.
2/5
GoogleOver promised and under delivered in my experience. I liked the photos and the advertisement of my flat but then it went 'live' with the wrong price and there was generally a big lack of communication. I was chased up to get my property on with them and after I did so, I didn't hear from them at all. Additionally they charge 2.5% and I don't believe they do anywhere near enough to justify that price. I'm sure my experience is not the norm but given the reputation they have and the price they charge they should be able to sell properties in all conditions. I wouldn't use them again.
5/5
GoogleAfter going through 3 previous well known agents, none of which were able to find a suitable buyer, we opted to ask Foxtons (who had just opened a new branch in Norbury). Chris Read and Sebastion PazMeza were polite, courteous and professional from the outset and we soon had many viewings arranged, which led to several offers. They achieved the sale at the asking price and we have exchanged today. It was a pleasure to work with them and with the Foxtons team, and I sincerely thank and highly recommend them !
5/5
GoogleChris came highly recommended from my sister who had a very good experience with her house sale. I found he was an absolute professional from start to finish. I don't live in the country and he went above and beyond to help me preprare the flat and manage all the viewings. He gave a very fair estimate, around what I had hoped, and despite a tricky economic climate we managed to meet it. He did thorough back ground checks on prospective buyers and when the first offer fell through, he found another buyer within a short space of time. He was an excellent liaison between me and the buyer to help us understand what was holding things up so we could push our solicitors and keep things moving. Most of all, he kept in touch almost daily so I was fully aware of where we were at and gave excellent advice and reassurance throughout. Highly recommended!
5/5
GoogleAbsolutely brilliant service from Khan and Chris at Foxtons Norbury. They genuinely couldn't do enough for us. My partner and I were searching for a property for over a year, and had been through our fair share of estate agents - most of whom were clearly only interested in taking our money. However, from our initial conversations with Khan and Chris, to finalising our house purchase, they have been nothing short of amazing. They were both quick to respond and transparent in their communications, as well as remaining professional throughout the process. If you're looking to buy, or sell, in the area I would highly recommending doing so through them.
5/5
GoogleI had an exceptional experience working with Aleksandrs Jegorovs. He was incredibly responsive and professional throughout the entire home renting process. He helped me find properties that matched my criteria and provided valuable insights to help me make informed decisions when purchasing my dream home, also negotiation skills were top-notch, provided exceptional communication, promptly addressing any questions or concerns I had. His professionalism and positive attitude made what could have been a stressful experience remarkably smooth and enjoyable. Thank you for your outstanding service !
5/5
TrustpilotI had the pleasure of working with Asim…
I had the pleasure of working with Asim Chaudhry, during my home search, and I can confidently say he is one of the most dedicated and professional real estate agents I have ever met.
1/5
GoogleThey are biggest lier. I have rented property with them from 14/02/2024 and paid all the necessary payment and documents on 20/12/2023 . And they called yesterday and told me they can't give me property because tenant living on that property don't want to move. Then I check the property where I suppose to move and it was empty. So they are making me fool for some reason. I have never seen lier like this.
1/5
TrustpilotExtremly stressful
I have always been a responsible tenant, paying my rent on time and keeping clear records of every payment. However, my experience with Foxtons has been extremely disappointing.
5/5
GoogleI came to the Foxton Norbury agency to rent a house and I met a communicative young man named Aleksandrs Jegorovs, a Lettings Negotiator who immediately scheduled a viewing for me and then very quickly prepared all the necessary documents. I am satisfied with the speed of the solution and to those looking for a home in this area and surroundings I recommend this Foxtons Norbury branch.The documents can be signed online and viewed in the account. Marius
1/5
TrustpilotMoved in on 10 September and by 13…
Moved in on 10 September and by 13 September the ceiling was leaking, right under an old water-damage stain they absolutely knew about.
5/5
GoogleFoxtons Estate Agent at Norbury Branch - Highly Recommend we were really pleased and impressed with the caring and professional service, we received on the sale of our property kevin , chris and khan . Thank You
Agent replied · 24 October 2024
Thank you paresh patel for your review and recommendation. Sophie, Foxtons Norbury Estate Agents Get it done with London’s number 1!
1/5
TrustpilotUseless
From my experience, borderline incompetent.
1/5
TrustpilotSt John’s Wood Foxtons estate agent.
5/5
GoogleNormally can be really stressful trying to find a house, but André made everything so exciting, he listened to us and helped us by accommodating all our needs thank you very much
Agent replied · 24 October 2024
Hi fabi bhoo, Thank you for your review and for choosing Foxtons Norbury Estate Agents for your property search. Sophie, Get it done with London's number 1!
5/5
GoogleChris and the team and the Norbury branch were fantastic. They ensured a speedy sale and were very personable and proactive.
5/5
GoogleGeorge and Louis at the Norbury office pulled off the seemingly impossible, and sold my house before it had been on the market for four full days - and for a fantastic price. Incredibly energetic, proactive and attentive agents, they did precisely what I needed them to do for me move on to my dream 'forever home'. So, I've nothing but praise (and a case of beers) for them.
1/5
TrustpilotUnprofessional office
Unprofessional office, dont bother.
3/5
TrustpilotFoxtons were eager to get the property…
Foxtons were eager to get the property up for sale. After that communication and feedback were poor
5/5
GoogleI strongly endorse Alexander Lewis Bennett at the Norbury Foxtons branch. He’s extremely professional, personable, and handled all our rental needs seamlessly. From the start of our search, his support and expertise made everything so much easier. With his help, we found our home in no time. Grateful for his assistance!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
