Every review we hold for the Croydon office, from every platform, shown as written. First names only.
★★★★★ 2/5
TrustpilotJayde Bose, Thank you xx
Jayde Bose,you were fantastic looking after my mother making sure we were informed at all time HOWEVER ! 1 year it took to move house your team let the side down and if its not you leading next time we wont be using Cubitt & west for the future...!
Tdr · 13 July 2021
Agent replied · 25 October 2024
Dear TdrThank you for taking the time to complete a review and for your wonderful comments regarding Jayde Bose. We are disappointed to read that the transaction experienced delays and regrettably we are limited on how much we can assist in the progression of a sale once the conveyancing process starts. However, we would always aim to help keep our customers informed and chase the necessary people when required.Thank you once more for your kind words regarding Jayde and we would of course welcome the opportunity to work with you in the future.Should you have any further concerns or wish to discuss any of the above please contact us on customer.relations@arunestates.co.uk or on 01702 540802Kind regardsCubitt & West
★★★★★ 5/5
GoogleBig thanks to Cubitt & West on their service throughout selling my flat. Caitlin in particular has been incredible at keeping me informed and helping to chase everything up, making the process a lot smoother and easier than it would have otherwise been! A brilliant estate agents.
Terri · 11 November 2021
Agent replied · 10 November 2024
Dear Terri
Many thanks for your feedback on the level of service you received from our Shirley branch, and in particular from Caitlin.
Caitlin prides herself to provide the best possible service to her customers and was delighted to receive such positive feedback, it made her day when she read your kind comments.
Kind regards
Becky Jennings
Operations Director, Cubitt & West
★★★★★ 5/5
TrustpilotCubitt and West
I can’t speak highly enough of Cubitt and West - moving home has been seem free with their help, I had the pleasure of having Daniels help and nothing has been too much trouble. Now just the joy of unpacking and making our new house a home!
Jessica · 10 November 2021
Agent replied · 25 October 2024
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
★★★★★ 1/5
TrustpilotTruly awful service.
Truly awful service.Signed up in July 2020, details not added to Rightmove for a month, no marketing strategy, amateur unprofessional sales team, house overvalued, 11 viewings in 3 months.EPC paid for but never arranged, solicitors deposit yet to repaid after 5 reminders and assurances that it would be.AVOID AT ALL COSTS
Mark · 23 January 2021
Agent replied · 29 December 2024
Dear MarkThank you for leaving your review and naturally we are disappointed that you feel dissatisfied with the service that you received from us on this occasion. Please be assured that we take the professionalism of our marketing very seriously and our suggested marketing prices are based on experience, demand and comparable properties in the local area in addition to the sellers wishes. Our records indicate that payment for the EPC and the conveyancing deposit have been refunded and please accept our apologies for the delay in this being actioned. Should you wish to discuss your feedback in more detail, our Customer Relations department may be contacted on 017020 540802 or at customer.relations@arunestates.co.uk. We would like to thank you again for leaving a review and wish you the very best for the future. Kind regardsCubitt & West
★★★★★ 5/5
TrustpilotHelpful and friendly service
Luke was always helpful friendly and polite
Denise · 10 February 2024
★★★★★ 5/5
TrustpilotHighly Recommended
The team at Cubitt and West have been brilliant in setting up and managing our rental property. They were highly recommended and I can see why!
Benjamin · 4 December 2023
Agent replied · 25 October 2024
Hi Benjamin,Thank you for leaving a review! We're delighted to hear how positive your experience with our agents has been and how brilliantly they've set up and managed your rental property.Best wishes,Cubitt & West.
★★★★★ 5/5
GoogleVery nice and professional people! We had a good experience even in these harsh times, Alessandra and Rocco looked after us very kindly! I would definitely recommend
Wendy · 11 November 2023
Agent replied · 10 November 2024
Dear Wendy
Thank you for your kind review and recommendation about Alessandra and Rocco from the Shirley branch. They will be pleased to read your comments. Good luck for the future.
Best wishes
Becky Jennings
Senior Operations Director, Cubitt & West
★★★★★ 5/5
TrustpilotA well deserved positive review
A well deserved positive review. Despite a chain free purchase, it’s been an incredibly tricky process. Richard however has remained calm, professional and accommodating throughout. He has gone above and beyond in order to get us over the line and he’s an most definitely an asset to the sector.
Lara · 15 June 2021
Agent replied · 25 October 2024
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
★★★★★ 5/5
TrustpilotExcellent Sales Progressors!
As first time buyers we were very grateful to have a superb Sales Progressor (Julie Bramble) who took care of multiple parties during a complex set of circumstances. Communication was excellent throughout and we felt well informed at all times even when solicitors weren't being particularly helpful!
Gary · 24 October 2021
Agent replied · 25 October 2024
Hi Gary,Thank-you for your kind words about our Senior Sales Progressor, Julie. I will be sure to pass your comments along.Kind regards,Neil PiperOperations Director
★★★★★ 5/5
GoogleWouldn’t recommend anyone better than Paul. Always willing to help and always goes the extra mile. Highly recommended individual. Thanks for all your help
Michael · 15 January 2024
Agent replied · 10 November 2024
Hi Michael,
Thank you for leaving a review! It's great to hear how our agent, Paul, has gone the extra mile to help you throughout your experience.
Best wishes,
Cubitt & West.
★★★★★ 5/5
TrustpilotCiaran helped us with re-letting our…
Ciaran helped us with re-letting our property and provided professional guidance throughout the process. He was quick to respond to any queries we had and we appreciated his honesty when advising us. This efficiency helped us to turn the property around quickly from our previous tenants and to find new occupiers for the date we needed at the required rent. Overall, a great service that met all our expectations.
Landlords · 23 January 2023
★★★★★ 5/5
GoogleExcellent Service provided by Shanny Hall!
Thank you So Much :)
Praba · 11 September 2024
Agent replied · 10 November 2024
Hello Praba,
Thank you for taking the time to leave a review! We're always here to help you move forward and it's wonderful to know you had such a positive experience with us.
Best wishes,
Cubitt & West
★★★★★ 5/5
TrustpilotProfessional and efficient
I can’t recommend Cubitt and west highly enough, Ciaran handled the process smoothly and efficiently and made everything easy. If you’re wondering which agent to use Cubitt and west are the best.
LORNA · 20 June 2023
Agent replied · 25 October 2024
Hi Lorna,Thank you for leaving a review! It's great to hear how positive your experience has been and particularly how smooth Ciaran was able to make the process.Best wishes,Cubitt & West.
★★★★★ 5/5
TrustpilotHouse hunting
Thanking Alia who is currently helping me to find the right property with a smile on her face.
Vidya · 8 May 2024
Agent replied · 25 October 2024
Good Morning,Thank you for taking the time to leave a review, it's greatly appreciated!Best wishes, Cubitt & West
★★★★★ 5/5
TrustpilotThank you so so much!
My agent was Micah Roye from the Croydon branch and the service he provided was nothing short of excellent, not to mention, always executed with the upmost professionalism. It was my first time finding a place to rent by myself and I couldn’t have been luckier with a better agent. He was kind, understanding, responsive and patient enough to further explain anything I didn’t understand. Thank you again Micah, you have been amazing!
Ikram · 27 July 2022
★★★★★ 5/5
TrustpilotTyrone hales has been very kind and…
Tyrone hales has been very kind and informative Thoughtful and understanding throughout the process. He has made the purchasing property process so much easier and less stressful! Very approachable and works on quick initiative and is always at hand to answer any questions.
Jill · 14 April 2022
Agent replied · 25 October 2024
Dear JillMany thanks for leaving a positive review about Tyrone. We will be sure to pass on your comments and wish you good luck for the future.Best wishesBecky JenningsOperations Director, Cubitt & West
★★★★★ 5/5
TrustpilotGreat Estate Agent
Heidi did such a good job with my sale. At times you wonder why the fee is so high but I've seen the hard work put in to first sell our village to our buyers and then through a protracted sale process, keep them on board and engaged until we were able to close a deal. In a difficult market you need patience and a good agent!
Neil · 27 February 2023
★★★★★ 5/5
TrustpilotFriendly and reachable
Happy to have worked with Mr Nouari at Cubitt & West. Really friendly and reachable. Made sure to send us texts when he couldn't reach us by phone and answered loads of questions at the viewing (even ones we didn't think to ask)
Bryony · 30 March 2022
Agent replied · 25 October 2024
Dear Bryony,Thank-you for your kind words about the Portsmouth Lettings team of Cubitt & West and in particular Dan. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
★★★★★ 5/5
TrustpilotQuick and efficient
Seamless process moving into a rental property, can recommend
Adam · 24 September 2024
Agent replied · 25 October 2024
Morning Adam,Thank you for your review! We're glad to hear that your move into the rental property was seamless. It's great to know you would recommend us.Best regards, Cubitt & West
★★★★★ 5/5
TrustpilotGreat Experience!
Becky met us for a viewing a couple of weeks ago, she was very professional. She showed us around the property which we now live in. Throughout the process she kept us updated and moved things along quickly for us. We will defiantly use Cubitt & West again!!
Maisie · 27 April 2021
Agent replied · 25 October 2024
Good afternoon Maisie,Thank-you for your glowing review of the Portsmouth Lettings office of Cubitt & West and in particular Becky. I will be sure to pass your comments along.Kind regards,Neil PiperOperations Director
★★★★★ 5/5
TrustpilotSuper Professional Sales Team
Super team, lots of communication and a satisfactory sale at the end of the day. They work very hard and I would thoroughly recommend them.
Neal · 13 November 2023
Agent replied · 25 October 2024
Hi Neal,Thank you for leaving a review! It's great to hear how positive your experience with our agents has been and how satisfied you are with the work they've put into your sale.Best wishes,Cubitt & West.
★★★★★ 5/5
TrustpilotFaultless service! Richard Coyle has supported me through…
Richard Coyle has supported me through both the buying and selling processes and made them stress free! Always there and willing to help with a cup of tea. Absolutely fantastic.
J · 30 June 2023
Agent replied · 25 October 2024
Good morning,Thank-you for your kind words about the Chichester office and in particular Richard. I will be sure to pass your comments along.Kind regards,Cubitt & West
★★★★★ 5/5
GoogleMicah roye was great he never managed to secure me a property but was very helpful with how to rent. Thanks again
Dragon · 11 January 2024
Agent replied · 10 January 2025
Dear Dragon Dragon
Many thanks for taking the time to leave a review about Micah. We will be sure to pass on your comments to him.
Best wishes
Becky Jennings
Cubitt & West
★★★★★ 5/5
TrustpilotAshington office
Heidi, the manager of the Ashington office, has recently been helping us to find a property to buy. She has been absolutely superb and has gone the extra mile for us. We have no hesitation in recommending her to other people looking for a property in the Ashington area.
Christopher · 7 December 2020
Agent replied · 29 December 2024
Hello, Thank you for taking the time to leave a review. Best wishes,Cubitt & West
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
