Barnard Marcus Croydon reviews

★★★★★ 1/5

Yell

Tenant - felt like a scam

The fees are among the highest I've come across however the service they provided was poor, lots of errors and misinformation, mistakes are ok, we all make them but the attitude felt lazy and exploitative. To make things worse, as part of the referencing process for letting you're _forced_ to accept advertisements from home telecom (well known to be an awful provider). As in, they do not let you submit your referencing details without agreeing to be advertised to. Despite contacting them separately to refuse advertising they've texted, rang and emailed (a few times) trying to get me to sign up. On the upside staff were often friendly and approachable which was a welcome contrast to the pushy aggressive sales tactics of the other agencies we tried, however as things have progress I feel this was more of a facade than genuine. The whole process felt like a scam. Avoid if you can - properties are often up with a few agents so have a search around to see if you can use someone else.

FirstL-2 · 9 June 2016

★★★★★ 1/5

Google

One of the worst estate agents I have dealt with - in fact I have barely dealt with them as they are so unresponsive. I am a first time buyer with a mortgage approved. The first property I submitted a viewing request for through Zoopla and left a message with someone in the lettings team the following day. No one called back and 2 days later my boyfriend called and was told it was under offer. 3 weeks later and it is still showing as available on Rightmove, Zoopla and PrimeLocation. This week I have submitted another viewing request and called twice (around 2.30pm on a Weds) but there is no answer and no answering machine. If I was a seller I would avoid at all costs.

Victoria · 13 November 2014

★★★★★ 5/5

Google

My experience with Bernard Marcus was great. Ashley was very supportive, responsive and helpful throughout the renting process.PositiveResponsiveness, Professionalism

Mohamed · 11 November 2021

★★★★★ 5/5

Google

Having Carrie , Tony and her Team did a great job in marketing , and securing the sale of our property . We really appreciated the professional service and updates we received .They achieved over the asking price offers . The property was under offer very quickly, once it was on the market with Barnard Marcus .Many thanks

Bernadette · 11 November 2022

★★★★★ 5/5

Google

Satisfactory service given by the team. Stef, utmost gratitude . Anton, thank you.

Lawal · 11 November 2023

★★★★★ 5/5

Google

Excellent service our agent was Diana and she make sure we got everything in time, checking up on us whenever we needed it, the references went really smooth and quick in just a matter of days we were moving in our new home. We had very bad experiences in the past but this time u got guaranty that she's not wasting ur time .

Kelly · 11 November 2021

★★★★★ 5/5

Google

I have just moved into new rented accommodation through Barnard Marcus Croydon. My experience has been excellent, very friendly, professional and efficient. Brigitta was awesome!

Rachel · 12 November 2018

★★★★★ 5/5

Google

Thank you Barnard Marcus @Croydon for my recent propery purchase. Especially, @Karolina from Barnard Marcus, she has been extremely polite, approachable and informative. When there was some delay from vendor's side, she followed up with the vendor regularly so that completion is on track and smooth as possible. I wish her all the very best and keep doing the great work!PositiveResponsiveness, Professionalism

Siddhesh · 11 November 2021

★★★★★ 5/5

Google

Incredibly efficient and professional service- Jed booked in multiple viewings then held an open day and sold my property within 2 weeks of it being listed On Rightmove. Jed has a warm, friendly and open personality and he kept me up to date every step of the way! I would highly recommend this service.

Andrew · 11 November 2022

★★★★★ 5/5

Google

I would highly recommend Barnard Marcus to everyone. They were completely professional throughout my move in process. Jocelyn Filipe along with Anton Harvey deserves all the credits. They made my move in a very smooth experience and made sure all the concerns I had are addressed properly and on time. Highly recommended.

Sreekanth · 11 November 2022

★★★★★ 1/5

Google

Their lettings department is awful, the agent we had to work with has only been there 2 weeks and got everything wrong, even put our holding deposit against the wrong property then refused to refund us. I had to raise the issue to their manager and then the regional manager, who then apologised and offered us compensation. I strongly recommend finding a different estate agent, or getting a private let if possible.

Marty · 13 November 2014

★★★★★ 5/5

Google

5 stars goes to Brigitta who was extremely nice, polite, communicative and helpful. I can honestly say Ive had a very good, if not the best experience dealing with Brigitta. Progression of my application was fast and smooth thanks to her. I'm glad there is someone like her in this business who actually cares about the customers. I appreciate your work Brigitta! Thank you again and keep it going.

Attila · 12 November 2018

★★★★★ 5/5

Google

Superb service from Stefanie and Anton

George · 11 November 2023

★★★★★ 5/5

Google

Can always rely on Sharone to deliver a great service Had sorted out multiple mortgages for myself and family members. Sharone has every time been consistent, friendly, professional and knowledgeable when finding a mortgage and everytime saving all of us money, she will always know be my go to person

Oliver · 11 November 2022

★★★★★ 5/5

Google

Sharone has now dealt with 2 of my purchases and also a remortgage, every single time she has been brilliant, quick, professional, very knowledgeable and informative, efficient and communication throughout the process has been spot on. She is my go to mortgage broker now and I recommend her to anyone and everyone I meet. #BestmortgagebrokereverPositiveProfessionalism

J · 11 November 2021

★★★★★ 5/5

Google

I sold my property through Barnard Marcus a few days after going online on the open day and Barnard Marcus managed to achieve well above the asking price for my house. Bledian curaj and the team were amazing throughout the whole process and I would highly recommend selling your property through Barnard Marcus.

Lorel · 11 November 2021

★★★★★ 5/5

Yell

Star Agents

We decided to buy a property which was advertised by Barnard Marcus. The agents were very helpful and accommodating to sort out the difficulties we faced from viewing a property to till completion process. We all know it comes with few challenges and it pays of when we have bit more patience and clear communication.

ManoM-1 · 6 May 2021

★★★★★ 5/5

Google

Bernard Marcus helped us find our first home! Our estate agent, Jed Peerless, offered all the support needed and stood with us throughout hundreds and hundreds of questions. I am forever grateful for this guy! I will definitely stick with them for future plans!

Alex · 11 November 2022

★★★★★ 5/5

Google

Hi Carrie, Tony and Bledian, Just wanted to let you know my appreciation for doing an excellent job with the sale of my flat. You ran an excellent process from start to finish, found the right buyer who was willing, committed and more over capable of buying the property. It was really a pleasure to have you.

Cibi · 12 November 2019

★★★★★ 5/5

Google

THANK YOU SO MUCH!!!! After poor dealings when flat hunting with another agent Barnard Marcus came up trumps within 48hrs of me signing up!! The letting team are fab and I think the branch manager (young blonde lady) didn't catch her name sorry but she really helped them, give me the best advice and experince possible! Again thank you :D

Julia · 12 November 2017

★★★★★ 5/5

Google

I had a fantastic experience with the agents at this branch of Barnard Marcus in helping me and my daughter to find the ideal home to move into. Jasmin our agent was extremely helpful and was always super efficient and helped us through the process. I will definitely use their services again in the future.

Naturally · 12 November 2019

★★★★★ 5/5

Google

Had a fantastic estate agent Diana who was very informative, professional and friendly. She help me find the perfect flat, and also kept me well informed during the application and the negotiation process. Will definitely be using Bernard Marcus Again for future moves.PositiveResponsiveness, Quality, Professionalism, Value

Shalishah · 11 November 2021

★★★★★ 4/5

Google

I had a great experience with Barnard Marcus selling my house. The team really know the area well. They were very helpful in all aspects of the sale including working through some interesting market conditions with the whole 2020 saga. Great bunch of people all round.PositiveProfessionalism

Kier · 11 November 2021

★★★★★ 1/5

Google

They were incompetent, bully's and liars. The worst our solicitor had come across in 30 years. They mis-described the property we were buying. They actually lied to seller to get our offer regretted our offer when we refused to use their in house broker, only got the offer accepted when we spoke to the seller directly.

Chris · 12 November 2016