Barnard Marcus Croydon reviews

★★★★★ 1/5

Google

It seems that an experience of discrimination was a systemic issue with this branch. Three years ago I had the misfortune of dealing with the previous branch manager. He was actively discriminating against people on low incomes. This was in the form of blocking viewing and ignoring chasing. My previous tenancy lasted 14 years so you can't argue that I wasn't a good tenant and he knew this. When I did eventually confront the discrimination he was obnoxious, arrogant and unapologetically firm about his stance that I could not view properties. Fast forward three years and my daughter has just told me about a conversation she had with Shoshana Cooksley. It started positively. There was no attempt to block a viewing, however she requested income levels far from proportional for the rent being asked once she discovered my daughter's income status. This was much more indirect and insidious, but amounted to blocking my daughter from viewing or applying for the property she was enquiring about. It's sad that this branch still think this an acceptable practice. Even sadder that people like Shoshana Cooksley are unable to think about the bigger picture. What looks good on paper doesn't equate to a good tenant. The laws are changing very soon and when they do this won't fly. This practice is driving homelessness, how these people sleep at night astonishes me.

Vicki · 2 April 2026

★★★★★ 5/5

Google

We recently worked with Mohammad Almansari as our mortgage advisor, and the experience was nothing short of excellent. From our very first meeting, he was professional, knowledgeable, and incredibly patient, taking the time to explain every step of the mortgage process in a way that was easy to understand. What truly stood out was his commitment to finding the best mortgage solution for our needs. He was always available to answer our questions, no matter how small, and consistently went above and beyond to ensure everything moved smoothly and on time. Thanks to Mohammad Almansari, we felt confident and supported throughout what could have been a very stressful process. We wouldn't hesitate to recommend him to anyone looking for expert mortgage advice with a personal touch. Thank you again for helping us secure our home!

Michelle · 25 August 2025

★★★★★ 5/5

Google

I had a really positive experience with Barnard Marcus when buying my first home. Everyone I dealt with was friendly and helpful. Mo sorted my mortgage and he was an amazing support throughout the process; always happy to answer questions and explain things to me. Jed and Hannah were great and Jill was an absolute star who worked so hard to get the sale through. I received a lovely welcome pack upon moving in which was a really nice touch. Thanks to all!

Laura · 20 August 2025

★★★★★ 5/5

Google

I had an outstanding experience with the Barnard Marcus Croydon branch throughout the whole letting process. From start to finish, the team demonstrated exceptional customer care, always responsive, and genuinely helpful going above and beyond! A special shout out to Fintan Mchugh, who I communicated with most frequently. Their professionalism, expertise, and friendly approach made the entire process smooth and stress-free. I wouldn’t hesitate to use this branch again in the future and will confidently recommend Barnard Marcus to anyone with property-related needs. Truly a super excellent service! Thank you team!

Zakaria · 2 August 2025

★★★★★ 5/5

Google

I’ve just completed on purchasing a flat. The team, especially Alfie and Hannah, were a great support throughout the process. After missing out on another property in the building complex and knowing my keen interest, they were amazing at alerting me when this property came up a few weeks later, which I’m extremely grateful for

Char · 16 February 2026

★★★★★ 5/5

Google

I can’t recommend this estate agency enough, especially thanks to the outstanding support from Joe. After having a really disappointing experience with another agency, I was feeling stressed and uncertain about the whole letting process. From our first conversation, Joe immediately put my mind at ease. He was reassuring, professional, and genuinely cared about making things right for me. Joe made exceptional decisions throughout to ensure everything went smoothly. He took the time to clearly explain each step, kept me informed, and even handled communication with the landlady on my behalf. The introduction was seamless, and I felt confident and comfortable moving forward thanks to his involvement. His dedication and attention to detail truly went above and beyond. If you’re looking for a trustworthy and supportive agency, I highly recommend this one, and be sure to ask for Joe!

Latoya · 26 May 2025

★★★★★ 5/5

Google

I had an outstanding experience with the Barnard Marcus Addiscombe branch throughout the selling process. From start to finish, the team demonstrated exceptional customer care, always knowledgeable, responsive, and genuinely helpful. A special thank you to Jed and Alfie, who I communicated with most frequently. Their professionalism, expertise, and friendly approach made the entire process smooth and stress-free. I wouldn’t hesitate to use this branch again in the future and will confidently recommend Barnard Marcus to anyone with property-related needs. Truly a super excellent service!

Linda · 10 May 2025

★★★★★ 5/5

Google

I highly recommend Barnard Marcus Estate Agents following a very positive experience purchasing my first property. Tony John provided excellent support throughout the process, and I sincerely thank him for his professionalism. I also extend my thanks to Sharone Balarajah for delivering an outstanding mortgage service tailored to my needs. I look forward to working with them again.

Dhilan · 24 October 2025

★★★★★ 5/5

Google

An excellent estate agent to deal with , highly professional and I had good experience on buying a house for my son. They were extremely good from start to finish especially Jed, Thomas , Hannah and yes the great Mohamed , mortgage advisor. They were very personal in dealing with the case . Completed well ahead of time with their coordination and cooperation .

Gopikrishnan · 25 August 2025

★★★★★ 5/5

Google

Really great experience renting with Barnard Marcus Croydon. Shoshana was fantastic, really responsive and efficient, I was able to move in just a week from placing my offer which was massively appreciated - thank you!

Charlotte · 12 April 2026

★★★★★ 5/5

Google

Big thanks to Alfie for showing me round to view a couple of properties over the weekend, he’s a really nice guy who is very honest and easy to get along with, anyone looking to buy in croydon I would recommend going to him.

T · 16 January 2026

★★★★★ 5/5

Google

I had a great seamless settling down experience with Barnard Marcus, moving to a lovely flat in south croydon. Charlie in particular did an outstanding job helping us in our home move. I had plenty of questions to ask but charlie was even available out of office hours to respond which helped me to move faster. On the day when the keys were taken over, i had a friendly welcome from Barnard Marcus along with some ameneties of gesture in our welcome pack. Thank you Charlie and the entire team of Barnard marcus in croydon office.

Richard · 24 November 2024

★★★★★ 5/5

Google

I recently acted as the buying agent via my Company WelcHome International on a transaction where Hannah represented the seller, and I couldn't have asked for a better counterpart. Hannah is professional, proactive, and maintains excellent …

Pietro · 16 January 2026

★★★★★ 5/5

Google

I viewed a property with Taran and Jed on Wednesday, and I was really impressed with the service. They were incredibly helpful taking the time to answer all my questions and explain everything clearly. Both were very polite and …

Daisy · 16 December 2025

★★★★★ 1/5

Google

Avoid if you're looking for a rental through Barnard Marcus PART ONE. Everything is made into a huge faff and staff are rude. I locked myself out in my slippers , no phone, no payment method. Had to go to my neighbours to use their Google and phone to ring BM. Only to speak to a rude advisor who said they wouldn't be able to give my key without ID. How am I meant to have ID when I'm locked out with nothing???? You ask for every document under the sun at the time of rental, there is certainly documents you can use and things you can ask to verify my identity. Even my name is enough, how would I know what name to make up to match your system if I wasn't the tenant. Staff refused to bring the key over despite it being a 4 minute ride, I don't believe for a second no one had a car to use. Luckily my neighbour had a car and drove me to the office. The whole ordeal was so unnecessarily tedious and no one could even fake empathy. Which is a reoccurring trend with all maintenance and SECURITY issues. You're not doing me a favour by giving me the spare key - you're doing the service that you're paid to provide. I've paid 27k to date to live in this cesspit, the least you can do is help and not make it such a massive inconvenience and be rude about it. I don't ever message about small maintenance, there's so much that happens day to day that I fix myself as I know it'll take eons to get help. Every issue I've raised has been a big deal that I can't fix or afford yet you always air my emails and ghost me. You say people are coming for appointments and no one shows and no one contacts. The only things I have reported in the last 18 months have been serious issues and the response has been unacceptable: - A sewage leak in the garden, flooded the whole garden and biohazard waste was not properly removed. My personal items were used and contaminated - brooms and mops were used and left behind, no substitutes given. Which I then had to dispose of. - Someone tried to BREAK IN to my garden and kicked a massive hole in my door and busted the lock. I'm a single woman living alone, not only was that a scary experience to happen on its own but it was exasperated by BM not taking it seriously. I had to repeatedly call the phone line to beg someone to be called out to lock my property and protect my belongings. - The garden fence is precariously balanced on some crumbling brickwork. Every time there was strong wind it would fall lower and lower until it collapsed. I didn't use the garden for the whole time I lived there as it was such a crappy environment to be in, biohazard pun intended. The fence issue was reported by the neighbours on the other side, I reported it, it was left for months until the other neighbours had enough and came to my door to complain and ask for the landlords number directly. It put me in an awkward position with the other neighbours as they thought I wasn't reporting it and didn't care.

Avasarala · 12 August 2024

★★★★★ 1/5

Google

Avoid if you're looking for a rental through Barnard Marcus PART ONE. Everything is made into a huge faff and staff are rude. I locked myself out in my slippers , no phone, no payment method. Had to go to my neighbours to use their Google and phone to ring BM. Only to speak to a rude advisor who said they wouldn't be able to give my key without ID. How am I meant to have ID when I'm locked out with nothing???? You ask for every document under the sun at the time of rental, there is certainly documents you can use and things you can ask to verify my identity. Even my name is enough, how would I know what name to make up to match your system if I wasn't the tenant. Staff refused to bring the key over despite it being a 4 minute ride, I don't believe for a second no one had a car to use. Luckily my neighbour had a car and drove me to the office. The whole ordeal was so unnecessarily tedious and no one could even fake empathy. Which is a reoccurring trend with all maintenance and SECURITY issues. You're not doing me a favour by giving me the spare key - you're doing the service that you're paid to provide. I've paid 27k to date to live in this cesspit, the least you can do is help and not make it such a massive inconvenience and be rude about it. I don't ever message about small maintenance, there's so much that happens day to day that I fix myself as I know it'll take eons to get help. Every issue I've raised has been a big deal that I can't fix or afford yet you always air my emails and ghost me. You say people are coming for appointments and no one shows and no one contacts. The only things I have reported in the last 18 months have been serious issues and the response has been unacceptable: - A sewage leak in the garden, flooded the whole garden and biohazard waste was not properly removed. My personal items were used and contaminated - brooms and mops were used and left behind, no substitutes given. Which I then had to dispose of. - Someone tried to BREAK IN to my garden and kicked a massive hole in my door and busted the lock. I'm a single woman living alone, not only was that a scary experience to happen on its own but it was exasperated by BM not taking it seriously. I had to repeatedly call the phone line to beg someone to be called out to lock my property and protect my belongings. - The garden fence is precariously balanced on some crumbling brickwork. Every time there was strong wind it would fall lower and lower until it collapsed. I didn't use the garden for the whole time I lived there as it was such a crappy environment to be in, biohazard pun intended. The fence issue was reported by the neighbours on the other side, I reported it, it was left for months until the other neighbours had enough and came to my door to complain and ask for the landlords number directly. It put me in an awkward position with the other neighbours as they thought I wasn't reporting it and didn't care.

Osiris · 27 July 2024

★★★★★ 5/5

Google

My parents recently relocated to Croydon and found all the staff at Barnard Marcus, especially Jed, to be very helpful and friendly while also being professional and prompt. The past year wasn't the best time to be buying and selling property, but Jed was reassuring and realistic throughout, and the team overall made significant efforts to keep things moving and ensure everyone was well-informed. Estate agents often don't have the best reputation but our experience with Barnard Marcus was really positive.

Claire · 11 November 2023

★★★★★ 5/5

Google

Stefanie Naraine was an absolute professional. She and her team took my case very seriously and in less than a week I got my dream house. I must thank Anton as well for taking the time to find me a befitting flat. Barnard Marcus has amazing letting agents like Dayna who swiftly came to welcome me. Stephanie also gave me a surprise welcome gift with healthy nibbles and vouchers and important first week things to get started. God bless you guys and may you continue to support people with their housing needs.

Hanah · 11 November 2023

★★★★★ 5/5

Google

Shoshana has been brilliant handling our letting and such a nice person too :)

Joe · 16 March 2026

★★★★★ 5/5

Google

Our experience with Barnard Marcus estate agents, especially Jed, was truly remarkable. Jed made the whole house-hunting journey feel like a breeze. He took the time to understand what we were looking for and patiently guided us through the process. With his help, we found our dream home without the usual stress and hassle. I couldn't recommend Barnard Marcus and Jed more if you're in need of a friendly and dedicated estate agent. Thank you Jed and Barnard Marcus!

Johan · 11 November 2023

★★★★★ 5/5

Google

Thank you for going above and beyond throughout the entire process. The team was extremely professional and accommodating, and the completion candle was a lovely personal touch. From our first viewing with Tarin to the constant communication and support from Jed, everything ran smoothly. As first-time buyers, the whole experience was seamless and stress-free, and we couldn’t be happier with how we were supported.

Nicole · 16 February 2026

★★★★★ 1/5

Google

Very poor and unprofessional service from Barnard Marcus in Croydon. Between themselves and ASPI homes, there was an extreme lack of communication, and dishonesty from one of the parties - would love to find out which party. We were informed that our offer was accepted, paid our holding deposit and provided all necessary documentation. ONE WEEK before we were due to move in, we were told sorry, other arrangements have been made. No reason, no assistance and no further guidance provided. We are pretty much left homeless as notice was given in our current home when our offer was “accepted”. Neither parties have showed any assistance or offered any help to their major fault. We were just told “we will send you back your holding deposit”. I don’t want my holding deposit back, I want a house to live in and rent. Absolutely appalling service. 0 stars if I could.

Tayla · 25 August 2025

★★★★★ 5/5

Google

Shoshana was brilliant. Great communication

Festus · 26 March 2026

★★★★★ 5/5

Google

I recently bought a property through the agency and the support through sales progression was brilliant. questions were always answered and i never had to wait for communication. Jill in particular was very helpful and proactive in getting things resolved - really helped to ease stress.

Leah · 16 March 2026