Barnard Marcus Thornton Heath reviews in Croydon

★★★★★ 1/5

Google

So far absolutely useless. I am a genuinely interested house buyer but they're not interested in selling houses. Wasted a lot of my time. I rang a few weeks back enquiring about houses. They said they would send me any suitable properties, and also get their mortgage advisor to ring me at a specific time and date. I rearranged my day to take the call but it never came. I also rang several times to speak to the lettings agent. No one ever answered the phone or returned my voice messages. I then get a call about a potentially suitable property, saying it was urgent I see it, as spaces were filling up. So the next day I respond to arrange a viewing. Guess what, out of office. Ok fine. They have a redirect to another member of the team. Fire off another email. Guess what, out of office. On a weekday by the way. These guys are a joke. Steer clear

Roger · 25 October 2022

★★★★★ 5/5

Google

This is my first time with Barnard Marcus, and I want to say this is the best experience ever. And i'm thankful to Mr. Ronneil he was very helpful from the start to end. he has become a good friend. Ronneil and his manager Gareth writer has helped me in getting a house to rent. Mr Ronneil gives me update on every step of a process. This is the best branch of Barnard Marcus in Uk thank you guys. Cheers to the work!

Mohammed · 25 October 2022

★★★★★ 1/5

Google

We recently rented our place a three bed flat through Barnard Marcus in Thornton heath. Being led to believe they were the biggest and best in the country. They found the tenants quickly enough, supposedly a professional couple. Within two weeks of them signing the contract, they moved in lots of bunk beds, removed lots of my stuff and put doors in the outdoor sheds. It would appear the new tenants are subletting to multiple persons. BM have taken their fee upfront ( full management). It has now been two months plus and we still have not received a penny. Having tried most agents in the area over the past 22 years, this is our worst experience to date and is ongoing. I was asked by Roneil and Gareth to submit this review one week after the tenants moved in. I am glad I waited as I would have written a glowing one at that time. However in all honesty I cannot recommend BM anymore. I am thoroughly disappointed!

Sanjay · 25 October 2022

★★★★★ 5/5

Google

We would highly recommend the brilliant team at this branch. We started our property journey with Steven, a highly professional and personable person. He is knowledgeable, friendly and all round just a a great guy. He recommended us to another member of the mortgage team, Sheraine who walked us through the whole process of purchasing a property with patience and understanding. Throughout the process we were in regular with both, which put us at ease. Various members of the whole team were at hand to answer queries and support us through to completion which made our experience with Barnard Marcus a five star rating.

Marvin · 25 October 2022

★★★★★ 5/5

Google

This is the best branch of Bernard Marcus in the whole of UK. These guys are awesome, had the best experience ever from start to finish. But one particular person I want to acknowledge is the fantastic Dayna. She worked so hard for me to get my property even on her day off she was working and always kept me updated till I finally moved in. I can’t recommend anyone highly enough than Dayna and want to say thanks.

John · 25 October 2022

★★★★★ 5/5

Google

Purchased a property through the Thornton Heath branch and were extremely impressed with the team, in particular Romael and Jill. After explaining exactly the kind of property I was looking for, Romael told me he had the perfect property...and he was right! Excellent service. Highly recommended.

Lynn · 10 January 2019

★★★★★ 5/5

Google

Gareth Witter has been absolutely brilliant! I would most definitely recommend him to let out your property. He is attentive to your every request and always find a solution to resolve problems! Great guy!

Shukki · 10 December 2021

★★★★★ 5/5

Google

The best experience with the agency. They help me to get my house and they did all process. Thanks to Ronneil Dormer. Great agent and fantastic person.

Oscar · 25 October 2022

★★★★★ 5/5

Google

Barnard Marcus made finding a property easy! I was shown a house as soon as it became available and it was exactly what I was looking for. The negotiator, Dayna knew what I wanted and went above and beyond to get everything done within 7 days! She worked extremely hard and kept me well informed every step of the way. Highly recommended and will definitely be using your services in the future. Thank you again!

Aisha · 25 October 2022

★★★★★ 1/5

Google

Awful service and extremely rude and insulting agents. They mislead about getting back to you with more information and when you call back and ask for details they very rudely refuse to talk to you. Poor work ethic and absent customer service. Not worth purchasing a property through those people as you can't trust them.

Alina · 12 November 2020

★★★★★ 1/5

Google

Awful service and extremely rude and insulting agents. They mislead about getting back to you with more information and when you call back and ask for details they very rudely refuse to talk to you. Poor work ethic and absent customer service. Not worth purchasing a property through those people as you can't trust them.

Alina · 25 October 2020

★★★★★ 5/5

Google

Gareth Witter has been absolutely brilliant! I would most definitely recommend him to let out your property. He is attentive to your every request and always find a solution to resolve problems! Great guy!

Shukki · 25 October 2021

★★★★★ 5/5

Google

Buying our first house was super stressful but Steven Bakare made it so much better. We love our new home and I couldn’t thank Steven and Romael enough Definitely recommend!PositiveResponsiveness, Quality, Professionalism, Value

Mia · 25 October 2021

★★★★★ 5/5

Google

Excellent service. Esteban was very helpful and professional. I have used with other agents before, but with no doubts he is one of the best. Very organised, informative and a pleasure to work with. I would highly recommend Barnard Marcus Thank you!

Maria · 26 October 2018

★★★★★ 5/5

Google

Sharone is amazing, very efficient.

B · 25 October 2020

★★★★★ 1/5

Google

Absolutely disgusting customer service. Called them regarding a property to rent. Person who answered the call immediately said apartments are ALL taken, not bothered to help much, I informed there are 4 properties in a particular area on right to move as you speak, apparently their properties gets taken very quickly and right to move is not up to date. (what a waste of time). She was like o yea we might have one single bed still available but may have gone by now and got my details to check with landlord and get back to me. never got back. called a few days after no details on the system. Another not bothered woman answered & got all the details. line kept breaking and she was like it's your line not working and cut the line. No call back. called again and she for the third time confirmed my salary and arranged a viewing. one hour before viewing- no we can't get access to the property can't do today. call back when we can.

Ameesh · 25 October 2021

★★★★★ 5/5

Google

Sharone worked really well with me. She was very patient and took her time to explain things to me. Before her, I had another advisor who was referred to me through my friends, and they didn't really explain a lot of information to me and I felt overwhelmed. Sharone also helped me pick out a really good insurance policy which I was sceptical about but unfortunately I had to claim during coronavirus and the process was so easy and I got my payment quickly. I am glad she helped arrange all this for me. Thank you so much for all your hard work and effort! I really appreciate it. I will definitely recommend you to my friends and family.

Shaumia · 25 October 2021

★★★★★ 5/5

Google

I recently started renting a flat and had the best experience made by Ronneil. I had so many queries and questions throughout and he has always given me an answer in an exceptionally timely manner. I’d describe it as going above and beyond, not just doing a standard job. From start to finish he has made my experience so easy and I’m so pleased with the service I’ve received from him (and Gareth Witter who has also been working hard, making things happen and ensuring I got in on time). Ronneil had so much patience and had answers to really reassure me during this slightly stressful time. He’s been honest but professional, which is something I really appreciate. I can’t rate him highly enough, I’m so pleased.PositiveResponsiveness, Quality, Professionalism, Value

Olivia · 25 October 2021

★★★★★ 5/5

Google

We recently bought our first house and the assistance and guidance provided by Rebecca Southwell, my mortgage consultant, has been nothing short of outstanding. She went above and beyond to get this deal done. The connect and responsiveness has been exemplary. Rebecca's ability to keep her calm and deal with the complexity helped us get through this! A big thanks!

ALHAD · 25 October 2023

★★★★★ 5/5

Google

Dayna was great. She showed me the place after hours, responded to queries on time and provided me with all the information I needed.

Karanja · 25 October 2022

★★★★★ 5/5

Google

would like to say a very big thank you to ronneil for helping me to rent a property with no stress, really good communication, answer for all questions and always happy to help, excellent service highly professional, a very positive experience dealing with this company, ronneil and gareth witter made the whole process enjoyable, i couldn’t have asked for better thanks ronneil, i’m extremely happy to recommend them to friends and family.

9JA · 25 October 2022

★★★★★ 5/5

Google

Ronneil helped me out a great deal. Il be able to move into my first place while managing my businesses as where I was located before was hell. The process was quick. Communication was good. Even on his off days he maintained a level of communication which he didn’t need to. Really pleased. Professional and I will be referring all I know to him and dealing with him throughout my renting duration.

Subscribe · 25 October 2022

★★★★★ 5/5

Google

Excellent and professional service received from the lettings team and Dayna was amazing! I will definitely be using their services in the future and would recommend to family and friends.PositiveResponsiveness, Professionalism

Charlotte · 25 October 2021

★★★★★ 1/5

Google

They are not professional at the work they do, the worst estate agents i have ever dealt with. I had agreed on a property they had on for rent and I had given them my bank details to take a deposit and hold the property, but they had come back to me saying property had already been let, this was weeks after I agreed on the letting, so I am left without a property to go to next month.

Goban · 25 October 2021