Barnard Marcus Thornton Heath reviews

★★★★★ 5/5

Google

A truly life-saving experience with Barnard Marcus, especially Mr. Ronnie. I want to sincerely thank Mr. Ronnie from Barnard Marcus Thornton Heath for everything he has done for my family. At a time when we were facing shame, stress, and a quick notice to move out, he stood by us in every single step of this journey. After dealing with eight different agents from other companies who wasted our time when we barely had not enough, disappointed us, and gave us no real progress, finding Barnard Marcus, and especially Ronnie, was a blessing. He responded quickly to every text and call, explained everything clearly, and guided us with patience and professionalism. Genuinely from the past disappointment from other agents, my mom gave up on any house renting online. It was so difficult to convince her to give it another try, to her it felt pointless because it lacked connection and true understanding, she saw it as after any viewing process there would be excuses coming as a single mom of three, Because many Agents and landlord didn't like having kids in their home. Ronnie helped us secure a home when things felt impossible Because we had a quick notice with less options available with a deadline. He didn’t fail us like the past agents. Instead, he made sure we understood the process, kept us informed, and treated our situation with urgency and respect. Because of him, my family was able to escape a very difficult situation, and we are truly grateful. And besides this is our first rented apartment done online, Easy fast and straight forward and this company indeed does puts customers first. Because there is no way my agent had to wait for me to get the keys by 6pm way ahead his closing time and personal schedule just to save us from the stress and implications of my old landlord, He understood the pressure, Urgency and situation I was in then. And with that I am genuinely blown away and deeply grateful for Ronnie’s dedication he supported us in a way I never imagined an agent would. Now my family and I would have a wonderful Christmas celebration and I hope Ronnie and his team has a good one too. Thank you, Ronnie, for your dedication, support, and kindness. You made a huge difference in our lives.

Treasure · 16 December 2025

★★★★★ 5/5

Google

Thank you so much to Steven, Danni and Barnard Marcus Thornton Heath helping us to sell our flat. Steven and Danni have been helpful, supportive and understanding throughout the whole process. Thank you to Sharone for her help and advice on the mortgage application process. Sharone has made the whole mortgage application procedure going smoothly for us.

Brinda · 19 March 2026

★★★★★ 5/5

Google

I have been using the mortgage services of Sharone through Barnard Marcus since I bought a house through them in 2019 and she has always made the mortgage and remortgage process so straightforward and easy. She is always quick to respond to emails and questions and very patient in explaining the different processes and time frames to me. Most recently she has helped me arrange a mortgage so I could move down to the coast and she took all the stress out of the situation. She explains options clearly and thoroughly and had regular, friendly check ins throughout the process. Thank you so much!

Ruth · 14 April 2026

★★★★★ 1/5

Google

Avoid!! Just got a call from Dann Thorpe this morning following a viewing for a house for sale in Thornton heath. I kindly explained that the house wasn't suitable for myself and my family's needs. He then pushed for feedback and I explained that where the house was situated, wasn't suitable for us. Danni had also sent other properties to view that day with no links to the properties. I googled the addresses and put the estate agent name alongside it and was able to find advertisements for all of these properties. Upon looking at these advertisements, I emailed Danni to explain that I would only like to do the one viewing and not the others after looking at them as they were not suitable either and I didn't want to waste time viewing extra properties, I already knew werent suitable. Dannis colleague showed me around who was polite enough. However this morning, Danni was very argumentative, patronising and rude saying that there was no way possible l could have looked at any of the properties online. I tried to explain in vain that indeed they are and after looking at them I then decided they weren't for me. I am looking to purchase a house very quickly so why on earth would I turn down viewings stating I had seen something if I hadn't. He was so rude and I can't understand why anyone would talk to a potential customer in such a way. So dissapointed and appears I've had a very lucky escape as it appears this staff member clearly lacks the very basics etiquette when dealing with customers.

S · 18 November 2024

★★★★★ 5/5

Google

Had such a good experience here. Dayna was the best. She found me very good tenants and was very professional. She’s very proactive and never misses a chance to be the best she can be for me and my property. Would definitely recommend.

Rashel · 16 December 2025

★★★★★ 1/5

Google

If I could give negative stars, I would. My experience with Barnard Marcus in Thornton Heath was awful. The staff, especially Danny, my estate agent, were entirely unprofessional. He was rude, unapproachable, and refused to address our concerns. He pressured us into using their solicitors and mortgage advisor, even going so far as to threaten not to sell us the house unless we complied. We reluctantly agreed because we liked the property, but it ended up costing us a lot of unnecessary money. To make things worse, Danny repeatedly blamed the seller, falsely claiming they insisted we use the solicitors and mortgage advisors recommended by Barnard Marcus, Thornton Heath. In reality, the seller had no connection to either, and their solicitor was completely different. Danny’s constant lies and lack of professionalism were shocking. The mortgage advisor they pushed on us charged a high fee, even though many others offered similar services for free. Danny insisted we had to use their advisor to proceed with the purchase. On top of that, they misled us by saying we would receive the keys by the end of August 2024 or, at the latest, by September 1st. I gave notice to my landlord based on this information. However, we didn’t get the keys until October 1st. Thankfully, our landlord was accommodating, or my family and I would have been left with nowhere to go. The solicitor they recommended was unfamiliar with gift documents, causing delays and confusion. Throughout all of this, Danny and Romael, the branch manager, remained indifferent and unhelpful. After finally receiving the keys, the worst part happened. I asked Danny and Romael for assistance with the energy supplies, especially since we have a child and safety was a concern. They told us to figure it out ourselves. When I asked if they could at least contact the previous owner, they lied, claiming the owner had passed away and no one had lived there. The neighbors later informed us that even though the neighbour has passed there relatives had been staying there. When I reached out for assistance again, Danny told me not to contact him anymore, which was shockingly unprofessional. Romael’s emails were equally rude and dismissive, showing no respect or care for us as customers. It felt like they were doing us a favor by letting us buy the property for free. Even after all the hassles we went through, instead of offering an apology or any empathy, they continued their unprofessional behavior. After taking a huge commission from the house sale, their recommended solicitors and mortgage advisors, they should at least show some respect to buyers. I'm writing this review to warn others about the hardships my family and I faced. I know this review won’t change anything, but I hope it can help others avoid a similar experience. If you're considering buying a house through Barnard Marcus Thornton Heath, be prepared for unnecessary costs, constant hassle, and extremely poor customer service.

Manesh · 3 October 2024

★★★★★ 5/5

Google

I cannot recommend Barnard Marcus Thornton Heath highly enough, especially Steven, Danny, Natasha, Romael, and Jill. Natasha was the first person we met from the team, and she immediately made a positive impression. When she came over to value our house, she took the time to sit down with me and really understand our reasons for selling and what was important to us. I expressed that we didn't want to feel like just another number, and that it was crucial for the agents to see us as a family, navigating a significant chapter in our lives. Natasha truly understood this and made what could have been a nerve-racking experience feel smooth and calm. Steven and Danny went to town on the viewings, arranging so many that we had a flood of offers on the house. They even managed to secure offers before the property officially went on the market. Some estate agents promise the world but can’t deliver, but Steven and Danny definitely delivered. Their hard work and dedication were evident throughout the process. I think for me, what stood out the most was we had a viewing and I was working from home. Steven told me that there was a viewing and when the family came over, he asked them to take off their shoes. Genuinely the small details really matter. Romael was also always on hand, helping to steer us in the right direction whenever we needed guidance. And then there was Jill, our sales progressor, who was absolutely on point. She was quick with information and diligent in chasing any outstanding queries, ensuring that everything moved forward smoothly and efficiently. Steven, Danny, Natasha, Romael, and Jill we appreciate you all. We can’t thank you enough for all you've done! If I could give them 10,000 stars, I would! We are finally settled!

Channel · 24 September 2024

★★★★★ 5/5

Google

I had an exceptional experience working with Ronneil, from start to finish he was professional, responsive and dedicated to helping me and my family find the perfect property. He went above and beyond to address all my questions and kept me informed every step of the way. I couldn’t be happier with the service and highly recommend Ronneil to anyone looking to rent. Thank you Ronneil for making this such a positive experience. Josephine Musa.

Josephine · 4 November 2024

★★★★★ 5/5

Google

I chose Barnard Marcus because they were local to the house I wanted to sell. My main contact was Romael who guided me through the complex process of selling a property. He recommended an excellent solicitor: Taylor-Rose MW. The sale was complex due to a variety of factors; it took nearly 10 months to complete. However Romael and his team kept me informed and offered good advice. When my first buyer took too long to commit, Romael re-listed and found a second successful buyer. I despaired I would ever sell the property but the BM team worked hard to find me a buyer.

Jock · 26 July 2024

★★★★★ 1/5

Google

This branch Manger is very dishonest person he only allow to view the house if you use their mortgage advisor.i would not recommend any one to use their services.

M · 16 February 2026

★★★★★ 5/5

Google

I have used Barnard Marcus for years to rent out my property and I’ve always had an outstanding experience. Each time I have had a new tenant, the process has been seamless, stress free and I’ve been kept updated at every step. A huge thank you to Dayna for her professionalism. I would highly recommend Barnard Marcus to anyone looking for a reliable and hassle free letting experience.

Claire · 9 November 2024

★★★★★ 1/5

Google

Seller Feedback. It started with the senior negotiator, Natasha telling me how excited and confident they were that they could sell my property with a high valuation. They valued the property. I was immediately suspicious when they did not want to sell on a percentage commission basis. Instead, they have a fixed fee. Then to no surprise, they began to reduce the price of the property. What was more ridiculous, I started receiving calls and emails asking if they can value my property after it had not only already been valued by them but an offer had been placed. Weeks into the transaction with my own conveyance solicitor, I then had their appointed solicitors approaching me to instruct. This property had no legal, financial or structural issues and it took about 8 months to sell, with 4 months to complete the transaction. Moreover, I had a tenant which I was asked to remove and then the transaction took a further 2 months at my expense. I cannot hold Bernard Marcus solely responsible for the latter. But at no point did I feel that they were representing me or my interests as their client.

M · 16 December 2025

★★★★★ 5/5

Google

My Journey with Barnard Marcus has been phenomenal thanks to Steven and Jill. Steven is a credit to Barnard Marcus estate agent. He’s professional, informative, friendly and posses’s a great personality always communicating with a smile. He was with me on this stressful journey every step of the way. Steven was always open honest and transparent with me from the moment I met him, right up until the end. Jill has been great to work with up holding her communication with me and being honest and up front with me. Giving me confidence that everything was going to be okay. I can’t say how pleased and blessed I have been to be served by Steven. I hope that Steven gets recognised for his hard work and I wish you all the best. Thank you once again Steven I believe you understood how much this meant to me, thank you for your hard work and dedication to make this happen for me. Thank you for being quick with your responses to me and for acknowledging my fears. I thank you for giving me the confidence to trust you and your team to get the job done. Whoever is served by Steven is lucky and blessed. May God bless you (Steven) on your journey and achievements. Your financial advisor too was very friendly and informative. - Thank you. Outstanding and phenomenal service from start to finish.

H · 13 February 2024

★★★★★ 5/5

Google

My Journey with Barnard Marcus has been phenomenal thanks to Steven and Jill. Steven is a credit to Barnard Marcus estate agent. He’s professional, informative, friendly and posses’s a great personality always communicating with a smile. He was with me on this stressful journey every step of the way. Steven was always open honest and transparent with me from the moment I met him, right up until the end. Jill has been great to work with up holding her communication with me and being honest and up front with me. Giving me confidence that everything was going to be okay. I can’t say how pleased and blessed I have been to be served by Steven. I hope that Steven gets recognised for his hard work and I wish you all the best. Thank you once again Steven I believe you understood how much this meant to me, thank you for your hard work and dedication to make this happen for me. Thank you for being quick with your responses to me and for acknowledging my fears. I thank you for giving me the confidence to trust you and your team to get the job done. Whoever is served by Steven is lucky and blessed. May God bless you (Steven) on your journey and achievements. Your financial advisor too was very friendly and informative. - Thank you. Outstanding and phenomenal service from start to finish.

Princess · 28 January 2024

★★★★★ 5/5

Google

Rebecca Southwell helped us in purchasing a property right from the scratch. We started working together around December 2022 and for almost a year Rebecca has supported us and as we were first time buyers she helped us understanding what moves are good and what are not. She even helped us in understanding what is key in buying a property. She goes the extra mile of doing background search on properties we were interested in and help us in understanding the pros and cons. It is only because of her we are now in the right place with our own home. Thank you Rebecca!

Premavathi · 29 November 2023

★★★★★ 5/5

Google

I don't generally post reviews online, but will make an exception. Barnard Marcus, Thornton Heath Branch were absolutely amazing in the sale of my property. A big shout out to Romael Taylor and Jill Parry, for going extra mile & helping me with tasks I couldn't do due to being remove. Romael, thank you ever so much for going above and beyond, it's a real testimony to your dedication to the job. Also thank you to Steven Bakare & Danni Thorpe for being firm in the price negotiation with the buyers, much appreciated guys. Lastly, thanks to Tasha for convincing me to go with you guys, it was the best choice I could have done. To anyone looking for an estate agent, these guys have been brilliant in every aspect and supported the sale of my property from start to finish, I would 100% recommend them.

Katerina · 29 November 2023

★★★★★ 5/5

Google

I would just like to say how appreciative I am for all the help provided by Dayna Chong in recommending and then giving me her continued support to find a place apply and now finally move in to my new property. She was always understanding and always had suggestions or a backup plan. I believe she often went above and beyond with all the assistance she gave me. Thank you Dayna and I wish you all the best in your future - and from what I've seen, I have no doubt you will succeed at whatever you do.

The · 25 October 2023

★★★★★ 5/5

Google

Barnard Marcus, Thornton Heath Branch were absolutely brilliant. Danny is professional, friendly and really helpful from the onset. He showed a keen attitude to progress the sale of my property, while also sending me properties that I might be interested in buying. I was very pleased with the entire process while my house was on their books. I also highly recommend Rebecca, their mortgage broker, who is equally social and provides a very professional service. I cannot fault the service they provide if you are looking to sell or buy a property 😊. Thanks guys x

Mandy · 25 October 2023

★★★★★ 5/5

Google

Recently sold through the Thornton heath branch. Romael was excellent with area knowledge and expertise coming out to value. Danni showed my property a few times before securing a buyer, in addition to helping me find a property. The support team, Jill and Kerry were really help full and quick at responding with any issues. Mortgage broker Sharone is also excellent! Thank you to you all!

M · 26 June 2024

★★★★★ 5/5

Google

Jill Parry was an absolute star in the exchange and completion of the sale process. I found her so approachable and her and assistance was invaluable particularly with getting information and meeting deadlines on key events. Jill was never tired of my enquiries, I probably spoke to her more than my solicitors at Muve UK. I would definitely recommend the team including Steven and Romael Thank you for your help in getting to the finishing line!!

Ireoluwa · 29 November 2023

★★★★★ 5/5

Google

Danni and the team did a great job managing and selling my complicated property. Would 100% recommend.

Nicolas · 16 January 2026

★★★★★ 5/5

Google

I had a wonderful experience with Bernard Marcus. Ronneil was efficient, quick to reply to any emails and concerns and conducted himself in a professional and friendly manner. Would recommend this agency and Ronneil specifically when looking for a new home

Harriet · 13 April 2025

★★★★★ 5/5

Google

Shariane has been very helpful when assisting us buying a house. She’s been very attentive to our needs and what we were looking for, always helpful and on the end of the phone when needed. She’s an asset to Barnard and Marcus. 31/08/23- Our deal has finally gone through. Thank you to Romael for pushing this deal through and for being patient. Always been helpful with great communication

Musa · 25 October 2023

★★★★★ 5/5

Google

We had a very positive experience selling with Barnard Marcus Thornton Heath - their communication was perfect (especially with my mother who is an older non-native speaker, so more difficult to please!), and they were very helpful and friendly from start to finish, including after the sale was completed.

George · 16 February 2026