Barnard Marcus Thornton Heath reviews in Croydon

★★★★★ 5/5

Google

Ronneil helped us secure our rental property. He was helpful, efficient and responsive resulting in us scheduling a viewing, submitting an application and having application confirmed within the same day and moving within a week of viewing. He kept us up-to-date throughout and chased where appropriate, so we were clear on what needed to be done and what was required next, which made the process easy. Thank you

Sarah · 17 October 2024

★★★★★ 5/5

Google

Dayna the manager of Thornton has helped me rent out property the service was quick and good!!! Would recommend !!

Kerene · 16 March 2026

★★★★★ 5/5

Google

Rebecca Southwell is a brilliant mortgage advisor! She sorted my remortgage and got me a new offer on a new property in a very short period of time. Professional, quick and reliable is all you need!

Lukas · 29 November 2023

★★★★★ 5/5

Google

This is the worst agency we ever dealt with. I could go on and on about how unprofessional and unresponsive these people are. They ignore your requests/ emails and phone calls. My experience is on the lettings side. If I could rate them as 0 stars I would. Incompetent to a level that is almost unbelievable. And on top of their incompetence is Anton Harvey - branch manager. Avoid at all costs, 1 month later and still have no deposit back!!

Sona · 28 January 2024

★★★★★ 5/5

Google

I had the pleasure to deal with Ronn from Barnard Marcus who was referred to me by a close friend and did an amazing job finding me the perfect home. I am new to the Country and this is my first time renting and Ronn was with me every step of the way. Although I had seen quite a few places on my own.. The ones Ronn offered was exactly what I wanted... From the price to the location, to the look. Thank you Ronn for your assistance in finding us such a great place and making everything so effortless.PositiveResponsiveness, Quality, Professionalism, Value

Melissa · 25 October 2022

★★★★★ 5/5

Google

I want to say thank you to Ronneil Dormer and Garett Witter from Bernard and Marcus, for making my process of getting a property to rent from start to finish runs smoothly. I must also acknowledge the hard work of Ronneil who kept me updated via phone and email and went above and beyond to ensure I got my document process runs smoothly and also was very patient and professional. Thank you guys, would definitely recommend Bernard and Marcus to a friend or family member.PositiveResponsiveness, Quality, Professionalism, Value

Mo · 25 October 2022

★★★★★ 5/5

Google

I would high recommend this branch!!! This is my first time renting a property and Ronneil my agent and Gareth Witter who works behind the sences have been so helpful and have made the process run very smoothly. Everything has been explained very easily to me so that I understand what I have to do and how the process will go. It also made thing 10 times easier being able to do everything online! They were also able to get me moved in, in a short space of time. Very thankful for this!!

Chloe · 25 October 2022

★★★★★ 5/5

Google

Looking for your dream apartment... No worries!!! Just seek for this smart and highly professional and gorgeous lady called Dayna from this good reputable organisation Barnard Marcus property agents!!! Just like her company, Dayna is more reliable and understanding with her full duties. she goes with that good quality marketing characters and her attitudes toward helping the company and its customers to actualising their ones goals. As reviewed, the bench mark and total efforts set and made by her have made me and my partner to behold the beautiful apartment from her company with ease and convenience. thanks so much Dayna! thanks Barnard Marcus property agents! i can't wait to refer friends and colleagues to you and your company.PositiveResponsiveness, Quality, Professionalism, Value

REX · 25 October 2022

★★★★★ 5/5

Google

Been my first rental in a agency, I have been treat very good and I am satisfied that Ronneil has been all the time there to resolve all my doubts since the first time of the view of the property. Ronneil is a very helpful a flexible to resolve any kind of information related to the letting and references. Everything without forget his line manager Gareth Witter, who has gave me comfort and security to rent the property. Good communication. Security and confidence. Strictly procedure. Reliability. Thank you very much I appreciate.

Ana · 25 October 2022

★★★★★ 5/5

Google

I found all the staff at Barnard Marcus extremely friendly, helpful and professional. This is true also of the Progress Team and the solicitors I was appointed. Everyone did a great job and I am extremely grateful to them all. I am a woman on my own without a clue about how you move house and not very HiTech, but they made my experience of moving stress free because they were so supportive and always able and ready to assist! I would certainly recommend them to others (already have, actually!) Thanks to you all again. I am extremely grateful!

Sally · 29 December 2023

★★★★★ 5/5

Google

Barnard Marcus are great and Danni is the man to go to if you need to find a house in Thornton Heath. Strongly recommend using these guys.

Jason · 28 March 2024

★★★★★ 5/5

Google

Had the pleasure of dealing with Dayna in the lettings team. Swiftly marketed and rented out the property in what seemed like a flash, Guided me through all the admin and intricate details to rent my property, look forward to working with her again.

H · 18 June 2025

★★★★★ 5/5

Google

I really recommend Bernard Marcus Thornton Heath. The team( Natasha, Romael, Danny, Steven and Rebecca)was very professional, responsive and supportive during the selling process. Always friendly and ready to help! Thank you!

Mihaela · 25 October 2023

★★★★★ 1/5

Google

These agents will always push the buyer using their own mortgage broker . They will use the offers process to enable their selected buyers (using their mortgage broker) to make the highest offer. They will not then allow the other bidder to come back with a higher offer they will say the property has sold. Their priority is commission from the mortgage broking side of the business. They won't allow buyers to make an offer unless they have been through a financial assesment with their mortgage broker which is basically a pressure selling session. Do not sell with these agents they cannot be trusted. STAY AWAY

Alexis · 25 October 2023

★★★★★ 1/5

Google

Barnard Marcus is part of Sequence (UK) Limited which again is part of Connells and is a national network of estate agents, with over hundred offices around the country. Have look on Trustpilot real reviews, 1 star for Sequence or Barard Marcus Just different names: bagshaws residential, barnard marcus , barnfields or fox & sons or william h brown, and many more all same estate. Still fighting for our deposit months after moving out. The staff is totally incompetent of doing their jobs and the management don't seem to care that they have underskilled staff who mess about with peoples lives. If you’re looking for an agent to rent or maybe to manage out your property my advice would be run away. My deposit has not returned for 2 months and counting, claim or complain is not helping, Thornton Heath branch is useless as one of employees said to me they are too big to fight with, forcefully tactics. Shame treating customers like this. Hope this helps people .

David · 25 October 2023

★★★★★ 1/5

Google

Avoid these agents. They’ve been sitting on my tenants’ money for months, making excuse after excuse with zero clear communication. When they finally sent a transfer, they managed to send it to the wrong account, and weeks later my tenants still don’t have their money. Totally mismanaged company, plenty of better agents out there. My next step is to take this up with the governing bodies. Steer clear.

P · 21 August 2025

★★★★★ 5/5

Google

Ronneil and Gareth made this experience amazing and smooth! Very respectful, professional, considerate and always responsive throughout the whole journey, even with my partner being very indecisive! I’m so pleased we were able to find the right home. I’ll definitely be coming back.

Coco · 25 October 2022

★★★★★ 5/5

Google

Great trustworthy agency for landlords, a complete turnaround since Dayna came into management. Will definitely be using them again.

Raquel · 16 January 2026

★★★★★ 5/5

Google

‘Mr Bakare the estate agent was punctual, polite and very professional. He did an excellent job of showing me the property which he was very knowledgeable about. I was so impressed with the property that I made an offer to purchase it. Thank you Mr Bakare for all your hard work in making this happen

Tracey · 2 December 2024

★★★★★ 5/5

Google

Thanks to Ronneil at the Thornton Heath branch for making this application swift, thorough, and an smooth transaction. From the beginning Ronneil has kept me informed and updated on any progress, has been able to answer all of my questions along the way, liaising between me and the landlord providing a hassle free experience. For once I have something good to say about estate agents :) Great communication, both Ronneil and Gareth Witter has helped make this as smooth as possible! I’m delighted I can tell everybody which estate agents I used with delight . 5 Star service!! Great job and thanks again guys!PositiveResponsiveness, Quality, Professionalism, Value

Stephen · 25 October 2021

★★★★★ 5/5

Google

This is the first review for an estate agent I have ever written! I had an extremely positive experience. Romael Taylor - the manager and Steven Bakare were always professional. They kept me informed every step of the way. I felt that they worked with me, taking time for find out what my plans were and the timescale. I even sent an email to Romael's manager because I was so impressed with his professionalism! I can HIGHLY recommend this branch!PositiveResponsiveness, Quality, Professionalism, Value

Reflect · 25 October 2021

★★★★★ 5/5

Google

OUTSTANDING!! I can’t express enough my gratitude for coming across Barnard Marcus Thornton Heath branch and most especially Ronneil Dormer. It’s been over 2 months I started my search for a rental property and it’s not been easy, I was actually at the point of giving up. I called a bunch of different agencies and viewed a lot of properties with it all producing no desirable result. When I eventually came across a property with Barnard Marcus and was put through to Ronneil, he fit me in to view the property on the same day and I can honestly say he went above and beyond whilst still remaining professional to find me a property. If one wasn’t to my liking he always had another to suggest that he knew was within my budget and preference and eventually found me my apartment that I absolutely LOVE. Nothing was too much to ask, he answered all questions to my satisfaction and he’s just been a God send really. Ronneil is truly a huge asset to the team because since I started my property search I haven’t come across anyone like him and I don’t believe I would now be moving into my new apartment without all his help and hard work. I have been very anxious about falling into the hands of the wrong agency but I can honestly say Barnard Marcus have put all my worries at ease. To Ronneil, Gareth Witter who’s been working hard behind the scenes to ensure everything goes smoothly and everyone at Barnard Marcus Thornton Heath, I would love to say a HUGE thank you for all your efforts and how easy you guys have made the experience from start to finish. I really have no complaints and couldn’t be happier. I would definitely be recommending you guys to everyone I know. XxPositiveResponsiveness, Quality, Professionalism, Value

Sammy · 25 October 2021

★★★★★ 5/5

Google

The service provided by Romael Taylor & Steven Bakare has been exceptional and outstanding from start to finish. They rode the rocky road with us and made us feel they were part of our journey. They cared about us and understood our needs ,a great team to work with. Special thanks to Jill Parry who did a great follow up job with the Solicitors. Very professional and committed. She made sure we were updated with the progress from the moment the sale went through. Excellent team. Good luck in all your future sales.PositiveProfessionalism

Claire · 25 October 2021

★★★★★ 5/5

Google

Me and my partner was in a rush of looking for a property to rent since we only have less than a month to find a new home. Luckily, we've met Ronneil of Barnard Marcus Letting Agent who has been very helpful to us. In 1 week time, referencing was done which was stress free because everything was done online. The process was smooth and now we are looking forward on the day that we could finally move in which will be on the 20th of this month. Big thanks to Ronneil and also to Gareth Witter for assisting us and for patiently answering our queries.PositiveQuality, Professionalism

Jeremang · 25 October 2021