Trusted Agent profile · Croydon
★★★★★
209 reviews across 1 platform
4/5 Brigstock Parade, London Road, Thornton Heath, CR7 7HW, Croydon, CR7 7HW
Barnard Marcus's office in Croydon, at 4/5 Brigstock Parade, is rated 4.3 out of 5 across 209 reviews on 1 platform, including 209 Google reviews rated 4.3.
Every review we hold for the Croydon office, from every platform, shown as written. First names only.
5/5
GoogleI have been dealing Ramel and Stephen, at Bernard Marcus Thornton Heath branch, in relation to sale and purchase. I found them very knowledgeable and helpful. I have already recommended them to my clients in the area and I have no hesitation whatsoever in recommending them to anyone who wish to buy or sell their property. Fida Chaudhary (Solicitor)
5/5
GoogleBarnard Marcus Thornton Heath branch is excellent. Danni showed us the property for purchase and was very nice. We liked the property and we did second viewing on the same. Romael who is manager is very professional and polite. He acted as great communicator between us and the seller. We highly recommend BM Thornton Heath for purchase and sale.
5/5
GoogleRecently completed a house sale using Barnard Marcus and was impressed by the service provided by the Thornton Heath team and their recommended solicitors.
Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
GoogleWith great pleasure I would like to share my experience with Bernard & Marcus I was in search for a house with a budget Mr Ronneil & His Manger Gareth witter helped me find a Good place within a short span of time they were very friendly and I felt comfortable with their services they were presided and quick in their work I will definitely recommend their services
1/5
GoogleAn absolutely awful branch of Barnard Marcus and gives the whole company a bad name! As a buyer you should avoid at all cost, they will lie and cheat you and be boastful that they did so. Alongside they are super unresponsive to emails and never return your calls, they will also blame you for not responding. According to these ‘experts’ 3 weeks is too long in a global pandemic to secure a mortgage, even though you can’t get an appointment for 4 weeks from application and banks are constantly changing their criteria. They put properties back on the market whilst you are in the middle of purchasing them without even telling you and are super happy with themselves when they cause everything to fall through, so close to the completion. The worst of them all is Romael, who is there residential sales manager, who is literally the rudest most arrogant person you will ever have dealings with. He does not know how to interact with other human beings or even how to relay bad news that he has caused. In fact he thinks he is doing a wonderful job messing with people and has no remorse what so ever- In his words “ I have no obligation to you ( buyer) only the seller, and I have done a great job as I have got them more money.” No apologies, no communication, literally has no compassion whatsoever. Stay well clear of them as they are sneaky scammers, who have no problem stabbing you in the back, whilst they laugh.NegativeResponsiveness, Quality, Professionalism
5/5
GoogleBarnard Marcus were extremely helpful during all stages of the buying process of my first property. Would recommend!
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
Googlei was a little anxious renting with an agency the first time and having a deadline to move out of my old place made matters stressful. 5* is definitely what the team at Thornton Heath deserve. Great service and so down to earth. They know there knowledge within their area. They are there to help you... and make everything go as smoothly as possible. i will always recommend. Esteban and Gareth are great at their work.
5/5
GoogleDayna was excellent - she found me a lovely new flat & processed everything quickly. Would recommendPositiveResponsiveness, Professionalism
4/5
GoogleAfter initially having no success from another agent i switched to jason and his team at the thornton heath branch. Although it proved a hard sell they worked tirelessly to achieve the end aim. Special praise goes out to danny thorpe who was relentless in getting the job done and his approach and sense of humour even when things were not going to plan made a hard process a lot easier and bearable. Thanks guys
5/5
GoogleThoroughly happy with the service I received from the wonderful team at Barnard Marcus in Thornton Heath. Living abroad, they were very patient with time zone differences and while we had delays with signatures from parties involved. Thanks so much for your understanding and friendly service. Highly recommend, thanks especially to Jill and Romael!
5/5
GoogleRonneil, has exceeded my expectations I terms of his commitment dedication and focus. He communicates patience and empathy. I was genuinely impressed by his efforts and drive. It would be remiss for me to exclude Gareth Witter from any due praise
5/5
GoogleWow!! What a journey so far!! In the short space of time I have been lucky enough to be selling my property with barnard marcus Thornton heath branch, I have felt totally looked after the whole way. With their professional and personal approach, I can’t help but feel in safe hands. Well recommended!!!
5/5
GoogleI have had experiences with a range of estate agents and these guys never disappoint! Natasha Dixon and the rest of the team provide the best customer service from beginning to end. They provide that personal touch that makes you feel you are the only customer. What an amazing team!
5/5
GoogleI had a good experience working with Barnard Marcus at Thornton Heath. Romael Taylor and the rest of the team were supportive. Communication was clear from the start. The team were proactive in their efforts to sell my property and correspondences responed to efficiently. All in all a positive experience.
5/5
GoogleI went with Barnard Marcus (Thornton Heath office) for the full service (mortgage, purchase, letting with full management). The staff is really knowledgeable, helpful and have some top level organizing skills which was really needed as at some point through the process I was abroad, but fortunately resolved all issues with ease. I cannot recommend them enough, they are the best in their area!!
5/5
GoogleMy appointment was with Ronneil and together with Gareth Witter, they did a great job in helping me find a flat within what I thought was a short notice. The paper work was smooth with no stress at all and they were very responsive. They will be my go to people anytime and anyday.
5/5
GoogleFriendly yet professional service. Stephen helped me to find my flat 11 years ago and he has been amazing helping me to sell it so quickly. Highly recommend.
Thank you so much for taking the time to leave us such a lovely review and recommendation, Cherie. We're delighted to hear that our Barnard Marcus team provided a five-star service!
5/5
GoogleI came in new to the UK, Barnard Marcus did a professional job getting me a house to rent. I worked with one gentleman called Ronneil, his service was superb! he helped me a lot through that journey. Good job guys.
5/5
GoogleGreat team ! Very efficient and hard working . Gareth and Ronneil are always reassuring and have delivered for us on more than one occasion. They always install confidence in me that they will deliver the right tenant, ‘Thank you’.
1/5
GoogleCharged me £350 for a credit check in 2020 to find out that under the tenant fees act from 2019, estate agents aren't allowed to charge for credit checks so it seems my 350 got pocketed by these people.
5/5
GoogleMy experience with this branch was exceptional. The staff were friendly, helpful and always available for information when I attempted to contact them. Unlike many other agencies, they actually paid attention to my needs and demands instead of showing me properties that do not meet my specified criteria. I would recommend them to anyone looking for lettings.
5/5
GoogleBest experience we’ve had with any agency! The agents were very quick, honest and very professional in finding us a place and getting us moved in. I would advise anybody looking for a property to go through this branch and I guarantee you will not regret it! Thank you guys very much!
5/5
GoogleHave worked with the team at Barnard Marcus for a few years now and have been extremely impressed with the service. Gareth in particular has always been super efficient and effective in sourcing and placing great tenants within a timely manner. Would definitely recommend their service.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleHad an amazing agent called Martin‼️ He was so nice to my family and helped us look for a house in such a short notice. It’s more than closing a deal with him but about making sure we were happy in the property.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Barnard Marcus's Croydon office has 209 reviews across 1 platform: 209 on Google.
Barnard Marcus Thornton Heath is rated 4.3 out of 5 across all 209 reviews, and 4.3 out of 5 on Google from 209 reviews.
Barnard Marcus Thornton Heath, 4/5 Brigstock Parade, London Road, Thornton Heath, CR7 7HW, Croydon, CR7 7HW.
