Barnard Marcus South Croydon reviews

★★★★★ 5/5

Google

Just got a house through Bernard Marcus South Croydon - met Sophie during the viewing and she’s been extremely helpful throughout the process. The process was simple and straightforward. I also spoke with Jordon on numerous of occasions throughout the entire process and he help me immensely as well. Sophie and Jordan was always available over the phone and always provided me with quick and efficient answers to my queries. Thanks a lot guys!

Fareed · 10 November 2022

★★★★★ 1/5

Google

Imagine being booked in for a viewing by Joey Olang and then when you get there no one picks up your calls, you call the office and no one picks up. Absolutely disgusting. made me waste money to travel to this house and not even show up or bother to communicate...I wouldnt recommend, and if u do DONT go with someone like Joey before you waste your money and not even see the place. wasteful agent

Jenn · 10 November 2023

★★★★★ 5/5

Google

I dealt with Matthew, Saskia and Mason. All very professional and punctual. I dont think I had to wait for any of them to arrive at any of my views. Matthew was very good even when my wife and I were rather stressed with the whole situation. Our welcome back was appreciated greatly. I would recommend very highly. Thanks guys.

P · 10 November 2023

★★★★★ 5/5

Google

SOUTH CROYDON BRANCH We sold our house in Dec 2020 finally and are very very happy in our new house. Our house was under off 5 times so it was a long exhausting process due to the changing situation for potential buyers with furlough etc but Elliot Purcell was awesome, very committed to helping us and getting the job done, even negotiated for us and guided us on the house we bought. He guided us through a number of tricky situations, was always thinking of plan B and cut through the Bull S___ so we always had very frank but respectful discussions which is the way this process needs to be. If you are assigned Elliot Purcell you will be good hands - just listen to what he has to say, he knows what he is doing!PositiveResponsiveness, Quality, Professionalism, Value

Claire · 10 November 2021

★★★★★ 5/5

Google

Scot and Michael did a fantastic job in guiding us through the purchase of our new home from start to finish. In a challenging and competitive market, the duo efficiently navigated us through the process and the many hurdles we faced; demonstrating their comprehensive knowledge and experience of the housing market. The professionalism, transparency and personable approach displayed by Scot was extremely comforting in a process which can be very stressful. An extremely positive experience. We would strongly recommend the very competent and friendly team at BM South Croydon. THANK YOU!!!!

Ruhma · 10 November 2021

★★★★★ 5/5

Google

I recently sold my flat using Barnard Marcus (South Croydon branch) and I have been so impressed with the service. Elliot handled every aspect of the process with excellence and made what should have been a stressful time so much easier. He went over and beyond what you would expect of an estate agent and particularly pulled out all the stops when it seemed the chain was going to fall apart. He worked for me whilst on annual leave and nothing was ever too much. Elliot's knowledge of the area along with his friendly and professional demeanour helped sell my flat exceptionally quickly particularly given the pandemic. Would recommend anyone selling their property to use Barnard Marcus and especially Elliott. I definitely will be for my next sale. Thanks again guys.PositiveResponsiveness, Quality, Professionalism

Samantha · 10 November 2021

★★★★★ 5/5

Google

Just completed selling my flat through Barnard Marcus in South Croydon and couldn’t be happier with the whole end-to-end experience. Service was first class throughout our whole journey and have to thank Elliot Purcell for that. Elliot was always around to answer questions, super knowledgeable, went above and beyond what’s required and gave the feeling we were in safe hands. Just what you need when going through such a large life undertaking. If you are looking to sell your property in the South Croydon area, don’t look any further than the team here.PositiveResponsiveness, Quality, Professionalism

Andrew · 10 November 2021

★★★★★ 5/5

Google

Charlotte was really helpful, and kept us informed all the way through. Great service and communication.

Karen · 12 June 2024

★★★★★ 1/5

Google

One of their agents, Keeva, suggested the meeting time and then never responded again despite me messaging twice to confirm the slot.

L · 16 November 2025

★★★★★ 5/5

Google

Just purchased our first property with Barnard Marcus as our Estate Agents and had a great experience. There were a few small issues mostly relating to the pandemic, but Elliot did a great job of quickly solving them and keeping us informed throughout the process. We also viewed a number of other properties when we were looking and all the staff seemed very friendly and not pushy - which went a long way! Thanks to all!PositiveQuality, Professionalism

Tim · 10 November 2021

★★★★★ 5/5

Google

Very good experience with renting from this branch. Thank you to Jordan for assisting myself & wife.

Limbikani · 13 April 2024

★★★★★ 5/5

Google

Recently purchased my new home with Barnard Marcus and the service was very professional. A big thank you to Shaheen for helping me land the property that ticked all the boxes. Timea (broker) for securing the right mortgage. Her dedication is unnoticeable and to the end she was always involved. Massive thank you for Elliott, perfect from start to finish and going the extra mile to ensure I was in my property with the agreed deadline. Elliott is very professional, customer focused and outstanding. Highly recommend this team of professionals.

Amallia · 10 November 2020

★★★★★ 5/5

Google

We can’t recommend Elliot enough. Their service has been exceptional. He personally drove to our solicitors to hand deliver our completion paperwork to ensure we moved in on time. He was on holiday when we moved in but Michael was fantastic also and they loaned us a 4G dongle as our broadband was still not installed. Another mention should be made to their mortgage advisor Timea too who was fantastic throughout. All in all, Barnard Marcus really helped and we would definitely look to use them again in the future when buying a new home and would definitely recommend them to anyone.PositiveResponsiveness, Quality, Professionalism

Lisa · 10 November 2020

★★★★★ 5/5

Google

From start to finish Elliot Purcell made the buying of our first home an enjoyable experience. Elliot made sure to answer all of our questions and kept us up to date throughout the process. We had heard horror stories, of transactions taking months and ours was fairly straightforward (just over 2 months from offer being accepted to completion). Following on from a fairly poor structural survey, Elliot was also vital in the negotiations. He was always friendly, professional and engaging. Thank you Elliot!

Katie · 11 November 2019

★★★★★ 5/5

Google

I was never of the opinion that purchasing a house would be straightforward, but I also didn’t expect to take 7 months to get my keys for a property that was already vacant! As one can imagine, I had a range of emotions during that time (not always positive), but now that I have settled in and can reflect on the process, I have a few things to say. Firstly, I love my property, so well done Barnard Marcus for having such a gem on your books. The team at Barnard Marcus were professional, friendly and knowledgeable about the flat and really worked with the seller and me to have my offer accepted. Even my additional requests that could have easily been ‘deal-breakers’ for the seller were put forward and accepted by the seller, and I know that it is down to the skillful negotiation of the BM team. However, all the excitement died down after my third month when everything went quiet and I worried that the seller was going to pull out. Thankfully, Matt was newly assigned to my case and since he came on board, he was nothing short of amazing. Matt took a personal interest in closing this deal and tactfully navigated all parties to get things moving along. But the waiting continued, and after waiting another 3 months and realising that Matt was going on leave with no exchange date agreed (down to bad timing really), I worried that this deal was going to fall through because both the seller and I were frustrated with the delays. Before he left, Matt assured me that we were close to closing and passed me over to his capable colleague Elliot in his absence. I was cynical but Elliot proved Matt right. Elliot got into action and made the deal happen. In less than 2 weeks I had my contracts to review, exchanged and completed. Nothing short of a miracle in my opinion. But what really stood out to me was Elliot’s commitment even after the deal was closed. Elliot personally visited the flat and arranged to have the garage emptied and cleaned (I think he did some of the work himself too). And even on my moving day when I needed a moving truck at short notice, Elliot came to the rescue and had someone there within 2 hours. Now if that isn’t dedication and great customer service, then I don’t know what is. And to Paul Simey of Connells Group (based at the BH office), my amazing mortgage advisor. Thank you for making this process an easy one. Nothing was ever too much trouble for you. You were responsive, patient and knowledgeable and always ensured I have all the information to make an informed decision. And of course to Sashan, for taking all my calls over the last 7 months, trying to find out the answers for me when your colleagues were away, and never getting annoyed once. You rock!

Renee · 11 November 2019

★★★★★ 5/5

Google

Barnard Marcus and their entire team have been exceptional throughout what has been a very frustrating set of circumstances. Due to a number of unforeseen delays and complications we ended up waiting for 8 months to complete on an empty and unoccupied property with no chain. Everyone from our Bank, Solicitors and “Help to buy” were awful, making countless mistakes which ended up costing us weeks at a time. Barnard Marcus and their estate agent team were always in the background, chasing, clarifying and sometimes just exercising shear will power to push this property to completion. A special thanks to Elliot Purcell who I could tell had become as emotionally invested in our purchase as we were over the 7 months he was facilitating it. Throughout this process he has been honest at all times whilst offering me frank and simple explanations where my own solicitors had failed. His level of communication was above and beyond making sure that I was always in the loop on developing problems. I can honestly say that I had an immense feeling of relief whenever Elliot called me as I knew he would be fighting to sort the problem. Due to the difficult nature of this purchase more than the usual amount of pressure was placed on Barnard Marcus’s mortgage advisor Paul Simey. Again, he provided us perfect service and was a constant source of advice through what I remember was some very stressful months. We ended up having to complete 2 mortgage applications due to unforeseen circumstances and he took each in stride quickly and efficiently.

Paul · 11 November 2019

★★★★★ 5/5

Google

A big thank you to Bernard Marcus estate agents South Croydon! extremely professional and reliable service! our agent Azfarul Hye was really helpful to the entire process of renting the house we live now. We are profundly grateful to Azfarul for his interrest and support in the hole process, makeing the thinks becomeing so easy! also i want to mention about the beautiful Kelly Goff, really nice and comunicative, helpful and dedicated ! lots of help from both ! We are happy thanks to Bernard Marcus, thanks to Az, thanks to Kelly! Regards, Maria Rus

Maria · 11 November 2018

★★★★★ 5/5

Google

I've had the best experience with Barnard Marcus, Selsdon Road, from start to finish. Matt who organised the viewings and found me a buyer, through to Charlotte who reassured me throughout the whole process and communicate brilliantly between our solicitors. Can't fault them, very great team. Would definitely recommend, over & over again!

Belinda · 12 July 2024

★★★★★ 4/5

Google

Mathew from Barnard Marcus was cooperative and kept us informed through out the probate process. Arranged access to the property multiple times which made us believe that the property is right for our needs. Communication is key for any transaction let alone once in a life time purchase of family home. Quite happy over all - Mr and Mrs Salluri

Kavitha · 15 December 2023

★★★★★ 5/5

Google

Very helpful and professional.

Ahsan · 16 December 2025

★★★★★ 4/5

Google

We are very thankful and glad that we chose Barnard Marcus, Meason gates and Matthew were super helpful , we would definitely recommend. They were very accommodative for our requests and they clearly understand buyer and sellers requirements.

Sachin · 10 November 2023

★★★★★ 5/5

Google

Aziza was really great showing us around properties. Delightful to be around, answered all of our questions and gave us loads of information with the properties and surrounding areas. Very impressed and excellent service.

Nadja · 11 November 2019

★★★★★ 5/5

Google

We really liked how our agent helped us find an apartment

Ольга · 9 August 2025

★★★★★ 4/5

Google

I used Barnard Marcus to sell my property in April. The team were always really helpful and friendly and my flat was sold quickly. Particular thanks to Mason and Matt who were very helpful when a tricky solicitor in the process was slowing proceedings down.

Dan · 10 November 2022