Barnard Marcus South Croydon reviews

★★★★★ 5/5

Google

My experience is being very good, Giorgia is taking care of me and from the first moment I give it a score of 10, I have a totally personalized attention, it is very involved and the truth meets my expectations, I recommend that if you are looking for a property in Croydon contact her, it is very professional, I recommend it.

M · 13 May 2024

★★★★★ 5/5

Google

I would definitely recommend. Joe Olang was super helpful, he had great knowledge of the area, near by parks, route to the station, etc. Efficient and effective service, the communication was great! We were kept well informed throughout our apartment search journey, he really helped us find the perfect place. Great attitudes all round, thank you Joe!

Francine · 13 April 2024

★★★★★ 5/5

Google

I have had an excellent experience with Barnard Marcus. The agency in south Croydon is really good in their services. The lettings negotiator charlie helped us throughout the process. He’s a great person, with great communication, kept up updated with everything. Got us moved into our first home within a few weeks. Very very happy with how much he done for us.

Lewis · 9 April 2025

★★★★★ 5/5

Google

Just completed on a flat in Croydon, all very smooth. Thanks to Jed Peerless who showed us around various properties, swiftly provided answers to all of our questions and when we decided what we wanted facilitated the bidding and arrangements for solicitors, lawyers, etc. Would highly recommend his handling of the entire process. James

Doug · 14 March 2024

★★★★★ 5/5

Google

I have had the pleasure of working with Charlie from Barnard Marcus. He helped me find a property on short notice for me to move into that satisfied all my needs and he moved quickly and efficiently to ensure that process was seamless. Considering Charlie is new to his role, he shows prowess far beyond his years. So thank you Charlie.

Cashlin · 10 March 2025

★★★★★ 5/5

Google

Best service I ever had. From start till end Charlotte was completely onit. Updating everything single step and most importantly communicating super fast, responding most of email within hour 🙌 Thank you once again for all the help, highly recommend the service 👍.

Amin · 11 August 2024

★★★★★ 5/5

Google

Can’t thank Charlie enough for all his help and support with the property I am now successfully moved in to. There was many challenges (No from Bernard Marcus side) but Charlie never gave up making sure it happened. Thank you so much my little girls and I are so grateful. Courtney

Courtney · 6 May 2025

★★★★★ 5/5

Google

Jed is exceptional, driven to get the deal done and very responsive (even replying to me on his days off work). He was a key part of chasing solicitors and getting the property purchase over the line. Highly recommend! Cheers

Vanessa · 12 June 2024

★★★★★ 5/5

Google

Charlotte Williams was excellent, helping me manage the sale while abroad and going above and beyond to ensure things went smoothly. I highly recommend!

Adele · 15 January 2025

★★★★★ 5/5

Google

I have recently moved into a new property with help from Barnard Marcus. What a smooth and seamless transition everything was! So easy; no stress or confusion - myself and my fiancée felt so blessed by how everything worked out and how this particular company was so helpful! There is a clear excellence and determination that their work is carried out with and this provides a distinction and stand-out service compared to other estate agents that I have gone through before. But I say all of this to emphasise that this was only possible because of Joe! Ultimately, all of the positive remarks above are aimed towards him because he is the one who assisted us and did so much and was so communicative throughout the entire process, never leaving us in the dark. He most certainly deserves a reward of some sort - the least I can do is leave this review. God bless you Joe! And many thanks to the Barnard Marcus Estate Agents team.

Fraser · 10 November 2023

★★★★★ 5/5

Google

Matt and scott have been amazing with helping us and supporting us through our first time buying our property. Thank you so much for your kindess and help. You have been so supportive! Couldnt ask for a better estate agent! We would also like to thank charlotte as she really helped us out so quickly the day we exchanged! We are so lucky that we bought our first home with you all, we highly recommend everyone to start their journey with barnard marcus south croydon

M · 10 September 2024

★★★★★ 5/5

Google

Super grateful to Scot who helped me find my flat as a FTB. Super proactive was a fantastic port of call during the legal process which really helped things along. Couldn’t have done it without his professional expertise and support throughout the process!

Hafsah · 16 November 2025

★★★★★ 1/5

Google

I am deeply disappointed with the services provided by Barnard Marcus regarding our stay at Horizon Apartments, Flat Number 1, CR2 7FA. My friends and I, all students, have faced numerous issues with the return of our security deposit. Despite the contract clearly stating that the deposit should be returned within 15-30 days, it has been well past that period with no funds credited to our accounts. Our attempts to contact the agents have been met with ignorance and even mockery, which is highly unprofessional and distressing. Additionally, we incurred extra expenses for an initial Airbnb stay and cab fares due to the delays in accommodation arrangements, which were promised to be reimbursed but have not been honored. This entire experience has been mentally exhausting and feels like we are being taken advantage of because we are students. I strongly advise others to be cautious and consider these issues before dealing with Barnard Marcus. We are now forced to pursue legal action to get our money back, which is a situation no tenant should have to face. Worst Uk Sales/Lettings agency EVER. I didn't want to give them even 1 star. Sincerely disappointed

Prerna · 11 August 2024

★★★★★ 3/5

Google

At times great at other times not great. Had the property on for 6 months, not lots of viewings but a fair few. Some staff care about the customer whilst others don’t really. The experience wasn’t amazing but as expected. They took the property off the market a month ago, I had to chase and ask why and they said it should still be ok. It’s been a few weeks and still hasn’t been put on. We’ve dis instructed them because of the above.

Cameron · 12 July 2024

★★★★★ 1/5

Google

I spoke to a lady earlier today and she hanged up the phone on me. I can see this estate agency has great customer service! *NOT*

Lydia · 16 February 2026

★★★★★ 5/5

Google

Charlotte from Barnard Marcus, South Croydon worked tirelessly to ensure that we successfully managed to secure our dream property through regular communication between the vendor and ourselves and through frequent touch bases to ensure …

Sara · 16 November 2025

★★★★★ 5/5

Google

Matt Nobbs, Oscar, April and the team at BM South Croydon put every effort into getting us the best price for our house and listened to our ideas and concerns and took them on board throughout the process. We were always contacted back and kept informed and Matt was always available to advise us from his vast experience and to clearly explain matters. Let’s just say there were some big hiccups along the way (not due to BM) yet Matt and his team got us a great result in the end!PositiveResponsiveness, Quality, Professionalism, Value

Paul · 10 November 2022

★★★★★ 5/5

Google

Oscar helped me view a couple of properties and I found my perfect one with him. He was very patient and took me to see it a couple of times, answered any questions I had and was overall really helpful. I appreciated having him as an agent in my experience and am grateful! Really recommend him and Barnard Marcus on your house buying journey. They were always very punctual and communicative and even helped push my solicitors when things got slow! Big thanks to Matthew too, both him and Oscar were a huge help!

Shabna · 10 November 2022

★★★★★ 3/5

Google

The offer process was dealt with quickly by Mason Gates however after that we didn't receive the best customer service. Mason left the agency half way through our purchase but we received no communication to let us know that was happening and who would be our new point of contact. Several emails were sent to Mason without reply (assuming this is because he was on his notice period) and then we only found out he left when sending another chaser and getting an out of office saying he had left the company. Our purchase was then picked up by Matthew Nobbs however whilst he would reply to some emails, sadly some emails were ignored. Generally when Barnard Marcus needed information from their side they would be quick to chase, however when we needed information from them we would have to send several chasers. In the end we only received one day's notice of the exchange date which was not ideal. Overall the purchase went through so we were happy with that but it likely could have been quicker if there was better communication from Barnard Marcus.

Nikita · 14 January 2024

★★★★★ 5/5

Google

Looking to move into a new house. I highly recommend Barnard Marcus in Croydon very professional and helpful. Mr Fintan Mchugh thank you for your help and assistance with us all last week he made everything clear and easy 🤝 …

Mary · 9 August 2025

★★★★★ 5/5

Google

Dear Bernard Marcus South Croydon Team, I am pleased with your dedication to 6 Dene Court process hasn't gone unnoticed. Thanks so much!. Thank you for your patience and understanding; it made …

Dominic · 16 October 2025

★★★★★ 1/5

Google

Use this estate agent at your peril for renting. They took my deposit of £260 and refused to give it back stating I lied about my salary on my application form.. When I asked for proof of this as it was not true they refused to show me my application form which would prove I did not give them false information. I took them to the County Court and they were issued with a CCJ. Only then did they return my deposit. This cost £35 to do and I got this back as costs. They had to pay me as they knew they had no proof. Please be aware.

Jayne · 10 November 2023

★★★★★ 5/5

Google

Thank you so much to Fintan for all your help. You made our first move so smooth and easy and much better than other experiences we’ve had so far.

Juma · 25 May 2025

★★★★★ 5/5

Google

Great experience buying my first property through Barnard Marcus. Aaliyah was very helpful, efficient and professional during the whole process. Cheers!

Christian · 10 August 2025