Trusted Agent profile · Croydon, Greater London
Verified
★★★★★
576 reviews across 1 platform
28 Norfolk House, George Street, East Croydon, Greater London, CR0 1LG
Part of Bairstow Eves, see every office.
Bairstow Eves's office in Croydon, Greater London, at 28 Norfolk House, is rated 4.7 out of 5 across 576 reviews on 1 platform, including 576 Google reviews rated 4.7.
Every review we hold for the Croydon office, from every platform, shown as written. First names only.
5/5
GoogleHayley bosdet and Alvin were really helpful young through with moving in. Thanks
Thank you for your 5* review Adeniyi. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
5/5
GoogleSpecial thanks to Harvey Betts for his support and help with letting. Staff is quick and responsive. The location is convenient and easy reachable.
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleBairstow Eves dealt with my move and I couldn’t have been happier. Steph and Sophie were very helpful and responsive at all times, from the registration to the viewing to the move in, everything was very smooth and simple. The service was great and I would highly recommend!! Ps sweet one in therePositiveResponsiveness, Quality, Professionalism, Value
It is great to see another 5* review for our local team! Thank you for taking the time to share your experience. Kind regards, Scott @ Customer Relations
1/5
GoogleLack of transparency, poor communication, and no meaningful mortgage advice August, I attended a viewing for a shared ownership development. Despite asking …
Hello, please contact us via review@connellsgroup.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleIt is not easy to be an overseas landlord but I'm lucky to have good service from Luarna and her colleagues from Bairstow Eves Countrywide helping me manage my property in Croydon. I appreciate the 'can do" attitude of Luarna in taking good care of my tenant to keep them happy and enjoy their stay in my unit. Very good job !
Hi dchan9388 Thank you for leaving this review. It is great to hear that Luarna and the staff have managed to look after the property so well! Kind regards, Chris
5/5
GoogleDoug showed me around a property in South Croydon, really nice gentleman - very professional
Thank you so much for your kind words! We are thrilled to hear that Doug provided you with excellent service during your property tour. We take pride in our professionalism and it's wonderful to know that it was appreciated. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleGood service and smooth process throughout. The team was helpful and professional. Would recommend.
Thank you for your positive feedback! We are thrilled to hear that you had a great experience with our team. Your satisfaction is our top priority and we appreciate you choosing us. Thank you for recommending our services. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleThe Lettings team were extremely helpful and friendly in helping myself and my girlfriend find our first home. Everything was communicated and updated regularly.
Thanks for the excellent 5* review JoshJem Seelan! Best wishes, Lucy, Customer Relations.
5/5
GoogleDoug and Hayley made our entire renting process seamless. And the tilli account set up for us made settling in even easier, we also got a welcome gift from them. A lovely experience from top to bottom.
Thank you for your 5* review and taking the time to recognise our local team with your comments! Best wishes, Scott @Customer Care
5/5
GoogleJust started renting a property from this branch, Harvey has been super helpful throughout the whole process. If only all estate agents were this helpful. Will definitely be back for our next move
5/5
GoogleVery helpful service from Adam helping me to conduct a tenant check out remotely
Thank you for your kind words! We are so glad Adam was able to assist you with your tenant check out remotely. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleBrilliant company, Harvey was very helpful on the phone helping me with my property search, very polite and had the answers to all my many questions
Thanks for the wonderful 5* review zak mercer! Best wishes, Lucy, Customer Relations.
5/5
GoogleDoug at Bairstow Eves worked very hard and gave me great advice on finding a suitable flat for myself. Very friendly, honest and efficient service. They didn't mess me about like other agents I've dealt with. Nicolle was also a great help with the paperwork and admin. I would recommend them to anyone.
Hey Roland, thank you for your fantastic 5* review and for the recommendation! I will make sure your kind words are passed on to Nicole and the rest of the local team. Best wishes, Graham, Customer Relations.
4/5
GoogleWe changed to Bairstow Eves after feeling unhappy with the service of our previous estate agents. From the very start we were very impressed by Ashley and the team. They were professional, pro active and good at communicating and keeping us up to date with how things were progressing. We valued the experience and advice they gave during the process.
Thank you Charlotte for the great review. As always, we are glad to hear excellent feedback about the service we provide to our customers. I will pass your comments on to everyone involved at the Bairstow Eves branch. Best wishes, Lucy.
5/5
GoogleI am not one to write reviews but after engaging Bairstow Eves to buy my first property, I felt compelled to leave one. A special thanks goes to Tenaha Taylor who was absolutely amazing from beginning to end. She walked me through the whole process and was on hand to answer all of my questions and put me at ease with any concerns I had. She was professional and friendly and always provided me with weekly updates. I had a very happy and positive experience with Bairstow Eves and I would definitely recommend using them!
Thank you for your wonderful words and 5*'s! - Best Wishes, Scott @ Customer Care
5/5
GoogleWe used them to let our flat after a competitive bidding process. The manager, Chrissie, impressed us with her knowledge and her honesty. We had planned to leave some of the old carpets and some furniture. She was very frank about what tenants would want, which didn’t include the furniture we planned to leave and the carpets. Following her advice, we let the flat quickly for a higher price than we were asking and on a 2 year let. The whole process was smooth and hassle free. We have retained Bairstow Eves on a managed basis as we were very happy with the service. We will use them again. Thanks to all the team.
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleThis is specifically to thank Julie Button for being the nicest person I've ever dealt with at a lettings agent - all human, not just a business person. I had concerns and she did her best to address them - she was friendly and warm, understanding and kind. More lettings agents staff should be like her! Thanks Julie :-)
Hi Wendy Thank you for leaving this review and for the kind words for Julie. She has definitely provided an excellent level of customer service and I will make sure your comments are fed back to her because she has definitely earned those 5 stars! Kind regards, Chris
4/5
GoogleProfessional, polite and knowledgeable team, we had interaction with several of the staff whom all were good and we do appreciate the teams assistance in a successful deal. We would certainly use Bairstow Eves Sales & Lettings at East Croydon for all our property needs in the future. Our only gripe which cost the extra star was often when calling the office I'd estimate 75% the time it would call and go through to voicemail. We would have to wait for a call back or more often call again several times throughout the day in-between our working day. I am not sure what advice I can offer on that as it's certainly a busy day everyday for the team but would expect an administrator to answer and take a message. Overall nothing to be too concerned the actual people working there are very lovely and a pleasure to do business with, thank you particularly to Scott who was excellent. Thank you.
Many thanks for your outstanding review. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe were very happy with the service provided by Croyon Bairstow Eves in the process of our flat sale. The team was very responsive and made sure the whole process went as smoothly as possible. Special thanks to Ashley and Richard for their extra help and engagement. Would definitely use again and recommend.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your wonderful recommendation and 5* review! I will make sure your kind words are passed to our local team. Kind regards, Scott @ Customer Relations
5/5
GoogleDoug and Hayley made our entire renting process seamless. And the tilli account set up for us made settling in even easier, we also got a welcome gift from them. A lovely experience from top to bottom.
Thank you for your 5* review and taking the time to recognise our local team with your comments! Best wishes, Scott @Customer Care
5/5
GoogleQuick and helpful service. Doug especially was very helpful during a stressful time.
Thank you for your 5* review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleHave been dealing with Laurna over some rent issues from a previous tenant. Have to say from start to finish Laurna has been on the ball. Luarna has great knowledge, is very good at keeping me updated. I deal with many agents for my property’s, but have to say Laurna service is up there with the best... 10/10
Thank you Steve for taking the time to leave us with your kind words and 5* review. It is great that you have found the service to be 10/10. Best wishes Emma
5/5
GoogleMy whole experience in finding a home was fantastic. Doug provided an outstanding customer service to us. The whole process was handled in a very professional manner and this gave us peace of mind. A massive thank you to Doug for his fabulous service.
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI would like to reccommend Bairstow Eves East Croydon branch and in particular Fahim Choudhury who has been very kind and helpful in assisting us towards our successful initial rental bidding and throughout the whole rental process. Many thanks Fahim!
Thank you for your terrific recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
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