Trusted Agent profile · Croydon · Greater London

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Bairstow Eves Croydon reviews

4.7

★★★★★ Excellent

576 reviews across 1 platform

28 Norfolk House, George Street, East Croydon, Greater London, CR0 1LG

Part of Bairstow Eves, see every office.

Bairstow Eves's office in Croydon, Greater London, at 28 Norfolk House, is rated 4.7 out of 5 across 576 reviews on 1 platform, including 576 Google reviews rated 4.7.

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4.7 / 5

576

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Croydon office, from every platform, shown as written. First names only.

5/5

Google

First time renting and we found Bairstow Eves to be extremely efficient. Steph was on hand to guide us through the process and made the transition very easy and smooth. Very professional and always friendly, thank youPositiveResponsiveness, Professionalism

Tina · 6 June 2021

Agent replied · 5 June 2024

It is great to see another 5* review for our local team! Thank you for taking the time to share your experience. Kind regards, Scott @ Customer Relations

5/5

Google

Don't be fooled by online estate agents claims to save you money, there's just no substitute to a good high street agent who put the work in to find your buyer and manage the whole process. Excellent service from Ian, Alexandra and the team.

Joe · 31 July 2019

Agent replied

Hi Joe, thanks for your great review and 5 star rating. It's great to read that you had such a good experience with the team at Bairstow Eves. Best wishes, Tracey.

5/5

Google

My experience with Bairstow Eves Croydon was amazing. Their employee Fionn Bibby helped me in finding a place and he was extremely helpful and always available to answer any question and assist me in every problem. He really made this process an easy one.

Ahmad · 28 July 2019

Agent replied

Thank you for taking your time to write about your positive experience with Bairstow Eves in Croydon. It is wonderful to read how helpful Fionn Bibby was in helping you find a property, i will ensure your kind words about Fionn will be passed back to his manager. Many Thanks.

4/5

Google

Elliot at Bairstow Eves Croydon was very proactive and helpful in getting me to completion. He answered all my questions and explained everything clearly

Joan · 2 March 2023

Agent replied · 30 July 2023

Thank you for your lovely review. Best wishes, Lucy, Customer Relations.

5/5

Google

I've recently used the rental services at Bairstow Eves Croydon. Ive just moved to the UK and wasnt familiar with the entire process. I had the pleasure of working with Faheem and Christina - both were extremely responsive, helpful and detailed in walking me through every step till I took possession of the house. Thanks for you help and patience in answering hundreds of my queries. Keep up the great job. Cheers!

Gaurav · 2 March 2023

Agent replied · 30 July 2023

It’s really lovely to read another 5* review and your kind words. Many thanks, Lucy, Customer Relations.

5/5

Google

Amazing customer service! Lara provided very good mortgage advice in our appointment

Najida · 13 November 2025

Agent replied · 13 April 2026

Thank you for your kind words! Our team takes pride in providing exceptional customer service and we're thrilled to hear that Lara was able to provide helpful mortgage advice during your appointment. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

I had a really positive experience with Bairstow of Croydon. As a first time buyer I was pretty much clueless. From start to finish, the way Elise helped me was really professional and friendly. She had such a great attitude it made the whole process easier. Hopefully I won't have to buy again for a long while but when I do I hope to deal with someone of Elises standards.

Nas · 1 May 2023

Agent replied · 30 July 2023

Thank you for your 5* review and taking the time to recognise our local team with your comments! Best wishes, Scott @Customer Care

5/5

Google

I would highly recommend this agency as they were so helpful and friendly. I would like to say an extra thanks to Fionn Bibby, he did an amazing job and helped us find our perfect property and quickly answered any questions we had. Thanks Fionn!

Evie · 31 July 2018

Agent replied · 30 July 2023

Thank you Evelyn for your wonderful 5* review about Fionn and the team in Bairstow Eves, Est Croydon. Kind regards, Scott.

4/5

Google

I must admit that previous experiences with Countrywide had been less than satisfactory, however, Julie Button was a welcome exception. I felt she really listened and was wonderfully warm and personable. Will look forward to dealing with her moving forward. Thank you Julie.

Emer · 28 July 2019

Agent replied

Hi Emer Thank you for leaving this review. I am glad to hear that Julie has managed to restore your faith in Countrywide! Kind regards, Chris

5/5

Google

Sharona has been fantastic haven’t had to do anything extra and let her manage everything completely

R · 29 September 2023

Agent replied · 29 October 2023

Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations

5/5

Google

It all started with Doug and Hayley finished it all. Thank you Bairstoweves East Croydon for your many help.

Prince · 9 July 2023

Agent replied · 30 July 2023

Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

A big thank you to Bairstow Eves, and Adam in particular. Extremley helpful from the start of the process to finish. A very stress free completion. Well done.

Paul · 22 May 2025

Agent replied · 3 June 2025

Thank you for your terrific 5* review and for your complimentary comments. Best wishes, Lucy, Customer Relations.

5/5

Google

Had an amazing experience renting here. The process was 100% smooth from start to finish, thanks Jordan Hall. He remained professional, friendly and communicated with us consistently and can't thank him enough! This has truly restored my faith in letting agents. Definitely recommend!

J · 14 August 2018

Agent replied

Hi Jack, Thank you for taking the time to leave this excellent 5* review.I am very pleased to see that Bairstow Eves and Jordan have restored your faith in Letting Agents. Thank you again for leaving this feedback. Kind regards. Regan.

5/5

Google

Doug was brilliant when helping my family search for a new property. He had an instant intuition about what we were looking for and combined a warm, friendly and honest approach. 10 out of 10!PositiveQuality

Dean · 6 June 2021

Agent replied · 5 June 2024

Many thanks for your fantastic 5* review. Best wishes Lucy, Customer Relations.

5/5

Google

From the 1st valuation to completion day today the service from Croydon Branch has been above professional, friendly and helpful. I will definitely use them for any sale in the future and will be recommending friends and family. Thank you

Maybourne · 28 July 2019

Agent replied

Thank you Maybourne for this fantastic 5 star review for the East Croydon branch of Bairstow Eves estate agents. It is great to read that you were supported throughout the process. My best wishes, Sarah.

5/5

Google

Really professional service and amazing to help get the sale over the line, Jenna was an amazing help to get the sale finished. Would definitely recommend

Mark · 30 July 2022

Agent replied · 30 July 2023

Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.

5/5

Google

I have very good purchase experience from Bairstow Eves,especially thanks Ashley Marriott whom always help me to communicate with the vendor and make the deal. Will definitely recommend to anyone whom wanna buying or selling their properties. Jia Lu

Jesper · 28 July 2019

Agent replied

Thank you Jesper for your excellent 5 star review. Best wishes, Emma.

5/5

Google

I am so so so impressed with the Bairstow Eve George street branch. I had Toby Findlater as my estate agent and I honestly couldn’t have asked for a better agent. He is professional , friendly warm and kept me posted at all times throughout my journey of buying my house. His response was swift and ensured all my needs and queries were catered to. On the occasion Toby wasn’t available his colleague Ashley would contact me who was also extremely efficient and reliable. What people describe as a worrying and stressful journey with purchasing a house for a first time buyer , Toby ensured it was the opposite. I could rely on his expertise and professionalism. Thank you ever so much Tony for making this experience so wonderful.PositiveResponsiveness, Quality, Professionalism, Value

Natasha · 1 July 2021

Agent replied

Many thanks for the fantastic 5* review and kind words. Kind regards, Lucy, Customer Relations.

5/5

Google

Gerald was amazing - he took the time to explain things, he was patient and very professional, there were no questions too simple/silly. I would definitely recommend him. Thank you Gerald for being a great human being.

Eileen · 26 October 2019

Agent replied

Thank you for your superb 5* review of the great service you received, it is a pleasure to read and I will pass on your kind words to all involved. Thank you for the recommendation. Best wishes, Lucy

5/5

Google

Douglas was more than helpful getting me a nice place that too with swiftness. He facilitated me on each step.

Usman · 2 December 2022

Agent replied · 30 July 2023

Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.

5/5

Google

Great service - very kind and also open/clear/fast communication. Doug and Hayley were both particularly helpful!

Cal · 1 April 2023

Agent replied · 30 July 2023

Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.

5/5

Google

Great service! Always respond on time whenever I wanted to ask questions. Richard is the best! He can always find a way to work around our inconvenient work schedules, definitely made the whole process much easier!

Ran · 12 October 2019

Agent replied

Thank you for your outstanding 5*review! It's wonderful to read that you were kept fully informed and up to date throughout the process by our Bairstow Eves branch. Best wishes, Lucy.

5/5

Google

Great service - very kind and also open/clear/fast communication. Doug and Hayley were both particularly helpful!

Calum · 30 March 2023

Agent replied · 25 November 2023

Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.

5/5

Google

Great service, quick communication

Aaron · 2 August 2026

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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