Trusted Agent profile · Croydon
★★★★★
243 reviews across 1 platform
22 Norfolk House, George Street, Croydon, CR0 1LG, CR0 1LG
Bairstow Eves's office in Croydon, at 22 Norfolk House, is rated 4.6 out of 5 across 243 reviews on 1 platform, including 243 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. Bairstow Eves East Croydon Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Croydon.
Every review we hold for the Croydon office, from every platform, shown as written. First names only.
1/5
GoogleI have been trying to contact this branch for the past 6 weeks. Poor communication - steer clear!
Hello, I am sorry you feel this way please email me at review@Connellsgroup.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Feedback and Support Team.
4/5
GoogleI have had the pleasure of working with Doug, a letting agent at Bairstow Eves Sales and Letting Agents East Croydon, since 2021, and my experience has been nothing short of exceptional. Doug's professionalism has been evident in every interaction I've had with him. His knowledge of the local real estate market and letting processes is truly commendable. From the beginning, Doug took the time to thoroughly understand my requirements and preferences, ensuring that the properties he presented were tailored to my needs. What sets Doug apart is his unwavering support throughout the entire letting process. He has been incredibly responsive, promptly addressing any queries or concerns I had. Doug's proactive communication style has made the entire experience smooth and stress-free. He has been diligent in keeping me informed at every stage, from property viewings to the finalization of the lease agreement. Moreover, Doug's attention to detail and commitment to ensuring a positive customer experience have not gone unnoticed. He goes above and beyond to assist, making the entire letting process a collaborative and enjoyable journey. His professionalism has truly set the standard for what one should expect from a letting agent. In summary, my experience with Doug at Bairstow Eves has been outstanding. I wholeheartedly recommend him to anyone in search of a dedicated and knowledgeable letting agent. Doug's professionalism and support have made the process of finding and securing a rental property a seamless and enjoyable experience.
Many thanks for your outstanding review and thanks for your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleSpecial thanks to Harvey Betts for his support and help with letting. Staff is quick and responsive. The location is convenient and easy reachable.
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleHonestly the people working hear are amazing no two ways about that and I appreciate,thank you.
Thank you so much for your kind words! We strive to provide exceptional service and are thrilled to hear that you had a positive experience. Kind regards, Lucy, Customer Feedback and Support Team
5/5
Google6 Star Service! Thank You to Doug,Scott,Hayley and the whole team who were brilliant, helping our family to find a home. Extremely Professional and Respectful.Would highly recommend.
leena choolun thank you for the fantastic 5* review and recommendation. I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleI had a smooth experience with Bairstow. Very transparent and clear in the dealing.
We are thrilled to hear that you had a smooth and transparent experience! We always strive to provide the highest level of customer service. Thank you for your review!Kind regards, Chanelle Aldrich, Customer Feedback and Support Team
5/5
GoogleScott has been nothing short of amazing in dealing with me and my flat mate rented parking spaces! The whole process was smooth, and he made sure everything was in order for us! 10/10 recommended!!!
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
5/5
GoogleHayley bosdet and Alvin were really helpful young through with moving in. Thanks
Thank you for your 5* review Adeniyi. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
5/5
GoogleDoug at Bairstow Eves worked very hard and gave me great advice on finding a suitable flat for myself. Very friendly, honest and efficient service. They didn't mess me about like other agents I've dealt with. Nicolle was also a great help with the paperwork and admin. I would recommend them to anyone.
Hey Roland, thank you for your fantastic 5* review and for the recommendation! I will make sure your kind words are passed on to Nicole and the rest of the local team. Best wishes, Graham, Customer Relations.
5/5
GoogleI would like to thank Doug Treleven for helping us to get a flat at an affordable rent in Croydon. Also thanks to his team for making the paper works faster and easy.
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
4/5
GoogleWe changed to Bairstow Eves after feeling unhappy with the service of our previous estate agents. From the very start we were very impressed by Ashley and the team. They were professional, pro active and good at communicating and keeping us up to date with how things were progressing. We valued the experience and advice they gave during the process.
Thank you Charlotte for the great review. As always, we are glad to hear excellent feedback about the service we provide to our customers. I will pass your comments on to everyone involved at the Bairstow Eves branch. Best wishes, Lucy.
5/5
GoogleThe Lettings team were extremely helpful and friendly in helping myself and my girlfriend find our first home. Everything was communicated and updated regularly.
Thanks for the excellent 5* review JoshJem Seelan! Best wishes, Lucy, Customer Relations.
5/5
GoogleMy whole experience in finding a home was fantastic. Doug provided an outstanding customer service to us. The whole process was handled in a very professional manner and this gave us peace of mind. A massive thank you to Doug for his fabulous service.
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
4/5
GoogleProfessional, polite and knowledgeable team, we had interaction with several of the staff whom all were good and we do appreciate the teams assistance in a successful deal. We would certainly use Bairstow Eves Sales & Lettings at East Croydon for all our property needs in the future. Our only gripe which cost the extra star was often when calling the office I'd estimate 75% the time it would call and go through to voicemail. We would have to wait for a call back or more often call again several times throughout the day in-between our working day. I am not sure what advice I can offer on that as it's certainly a busy day everyday for the team but would expect an administrator to answer and take a message. Overall nothing to be too concerned the actual people working there are very lovely and a pleasure to do business with, thank you particularly to Scott who was excellent. Thank you.
Many thanks for your outstanding review. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe used them to let our flat after a competitive bidding process. The manager, Chrissie, impressed us with her knowledge and her honesty. We had planned to leave some of the old carpets and some furniture. She was very frank about what tenants would want, which didn’t include the furniture we planned to leave and the carpets. Following her advice, we let the flat quickly for a higher price than we were asking and on a 2 year let. The whole process was smooth and hassle free. We have retained Bairstow Eves on a managed basis as we were very happy with the service. We will use them again. Thanks to all the team.
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleBairstow Eves dealt with my move and I couldn’t have been happier. Steph and Sophie were very helpful and responsive at all times, from the registration to the viewing to the move in, everything was very smooth and simple. The service was great and I would highly recommend!! Ps sweet one in therePositiveResponsiveness, Quality, Professionalism, Value
It is great to see another 5* review for our local team! Thank you for taking the time to share your experience. Kind regards, Scott @ Customer Relations
5/5
GoogleWe were very happy with the service provided by Croyon Bairstow Eves in the process of our flat sale. The team was very responsive and made sure the whole process went as smoothly as possible. Special thanks to Ashley and Richard for their extra help and engagement. Would definitely use again and recommend.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your wonderful recommendation and 5* review! I will make sure your kind words are passed to our local team. Kind regards, Scott @ Customer Relations
5/5
GoogleA huge thank you to Doug for helping me find a new property to rent. Doug went above and beyond through the entire process and is always a delight to deal with. Cannot recommend Doug and Bairstow Eves East Croydon more. Thanks Doug!
Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleJenna and Ian were both incredible in support of us purchasing our new home. They were both responsive, helped us move things a long and tremendously accommodating. They added a real personal touch in terms of service and helped make the process a lot less stressful. Thank you!PositiveResponsiveness, Quality, Professionalism
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleDoug was very helpful especially after I was in desperate need. He gave excellent assistance and advice.
Thank you for taking the time to share your experience and for your wonderful 5* review Esther! Kind regards, Lucy, Customer Relations.
5/5
GoogleFantastic service on a particularly troublesome sale. Despite all the challenges we faced, the staff were incredibly communicative and supportive throughout the duration of the sale, particularly Alex, Jenna and Ian. If selling in this area I would definitely use them again
Thanks for your wonderful 5* review and your kind words. Kind regards, Lucy, Customer Relations.
5/5
GoogleThis is specifically to thank Julie Button for being the nicest person I've ever dealt with at a lettings agent - all human, not just a business person. I had concerns and she did her best to address them - she was friendly and warm, understanding and kind. More lettings agents staff should be like her! Thanks Julie :-)
Hi Wendy Thank you for leaving this review and for the kind words for Julie. She has definitely provided an excellent level of customer service and I will make sure your comments are fed back to her because she has definitely earned those 5 stars! Kind regards, Chris
5/5
GoogleExcellent service from the whole team as I embarked with a new letting. Hayley and Doug were especially helpful and friendly, guiding me through every step of the way.
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI can not recommend Bairstow Eves, East Croydon more highly. Tenaha Taylor provided excellent customer care, support and was extremely proactive during the successful sales process. Thank you Tenaha
Thank you for the fantastic 5* review and recommendation. I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Bairstow Eves East Croydon Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Croydon.
