Bairstow Eves Croydon reviews

★★★★★ 1/5

Trustpilot

I have used Bairstow eves to manage my property

I have used Bairstow eves to manage my property for the last two years. However the deliverables that were set out when signing the agreement were not met, from increasing rent annually according to market rent, to making sure that licenses were in place throughout the two year let. I have both times went out and got the gas certification and then sent it over to them myself, this was a managed service and Ideally they should have provided this service if not a reminder at least. 3 months ago, I had asked for Bairstow eve to cancel my contract so I could manage the rental myself. After emails back and forth and now being ignored I am still being charged for an expensive service which I no longer want. I would not recommend the management service as it is pointless, collecting rent and their charges seems to be the only thing they are good at, which seems to be a centralised process rather than dependent on the branch it self.

H · 2 July 2026

★★★★★ 5/5

Google

House hunting and moving is not at all easy and when you are a first time buyer, then its more difficult. However many many thanks to Elliot and Elise who made it very very easy for us. Always there to help and support with any queries, always there to arrange viewing as many times you want. Thank you Elliot and team for guiding and arranging to get such a beautiful place for us. Must recommend Bairstwoeves and specially Elliot and team !! Thank you

Rashmi · 26 August 2023

★★★★★ 5/5

Google

I can’t recommend Chrissie Thompson as a too letting agent …. My brother had a house fire and I was trying to help him accommodations before Christmas …. I have been looking for 3 weeks and in them 3 weeks Chrissie was the first agent to call me back …. I had to deal with insurance company relocation companies and all the time Chrissie help me though the process with patient sympathy and understanding….. she was such a great help and she is a credit to her company…. Thank you so much Chrissie

Clair · 26 August 2023

★★★★★ 5/5

Google

I would like to take this opportunity to thank both Elliot and his team at Bairstow Eves. They have been such a pleasure to work with. He is so hands on with ensuring everything is running smoothly and on time. He has been very pro-efficient with both the developers and legal side of things. Especially with supprting us with securing the property from the developers. He has always been a call away and is always quick to clear up any queries. We were kept updated regarding the status of our property at all stages. Elliot truly was a support pillar for us throughout the whole process of of buying our first home and I don't think we could have done it without him! We have now exchanged contracts and are working towards completion! I have to also note that on occasions I had the pleasure of speaking to a few others working at Bairstow eves notably Elise who was always sweet and willing to help! A special thanks to Elliot and everyone!

Saeda · 26 August 2023

★★★★★ 5/5

Google

I had the pleasure of working with Elliot throughout the sale of my property and he was absolutely fantastic from start to finish. He was available any time of the day to answer my questions and when we ran into some timing issues with solicitors Elliot took full control and chased all parties to ensure a quick exchange! I’ve not had a better experience with an estate agent. I would wholeheartedly recommend Elliot and Bairstow eves East Croydon and would definitely use them again!

Lauren · 26 August 2023

★★★★★ 5/5

Google

I have rented with Bairstow Eves for the past 4 years and it has just been smooth sailing. Even when I've had issues they've got onto the task quickly, producing results, in some instances matter of days. Consistent with corresponding, and the only delays I've had is them waiting on the landlord's response but even then they pushed on my behalf. I have now moved on but Scott Matthews and his team at the East Croydon brand was awesome to me. Thank you! Chantal

MISSCC.TV · 26 August 2023

★★★★★ 5/5

Google

I rented out an apartment via Bairstow Eves and had a pleasant experience. My interaction was mainly with Doug who was professional throughout. Doug was pleasant at the apartment viewing and very knowledgeable of the area. Hayley, who works alongside Doug was also very pleasant and dealt with the delays with providing the agreement professionally. I moved in on the agreed date with all the information I needed provided to me. Only thing I'll ask is that the welcome to a new home package include items for 2023 :)

Chizara · 26 August 2023

★★★★★ 5/5

Google

We've dealt with a few estate agents over the years, and have to say that Bairstow Eves have been the best company to work with so far. Many thanks to Doug and Adam for their efforts, and should we need anything else in the future, we will be sure to come back to these guys. Many thanks.

Helen · 28 October 2024

★★★★★ 1/5

Trustpilot

Very poor communication &…

Very poor communication & unprofessional experience. I would not recommend using the Cannock branch. Lack of dedicated service to sell a property when we are the paying customers, no faith in them doing anything they say, if you can get in touch with them the right person will never be there and they will be blame it on someone else. A very frustrating experience go elsewhere!!!!

Customer · 4 September 2026

★★★★★ 1/5

Trustpilot

I have been looking for house on zoopla…

I have been looking for house on zoopla and came accross few properties which belongs to bairstoweves,intially they were saying viewing are unavailable then later on they don’t even answer phone and when they answered they were showing properties only which they want to show and not one we want or shown available.One of the most vulnerable experience staff don’t care they don’t come back to you i would never want property from them

Afrin · 1 July 2026

★★★★★ 5/5

Google

I am very happy to award five stars to Fahim Choudhury and Bairstow team for the exceptional service to find a rental home. Fahim understood my requirement well and two properties that he shortlisted for us were both perfect and we could make a decision on the spot. Afterwards Fahim kept in touch through the whole process of offer/deposit/documentation till me moved in and settled. I definitely recommend Bairstow's service and doubly so because of Fahim.

Kousik · 26 August 2023

★★★★★ 5/5

Google

Adam went above and beyond as our estate agent! Tonnes of care, expertise, and an insane amount of effort made our house hunting journey a joy. Finding us a home that exceeded our expectations. We can't thank him enough for his outstanding service and would wholeheartedly recommend him to anyone looking for a trusted advisor in their property search. Thanks for everything mate.

Malachi · 27 May 2024

★★★★★ 5/5

Trustpilot

Exceptional service

Italia is an exceptionally knowledgeable and diligent estate agent. She presents properties with remarkable insight, encouraging thorough inspections. Her handling of customer queries is both comprehensive and reassuring. Combined with her inherently engaging and pleasant personality, she makes the entire process both enlightening and pleasant. She is, without doubt, a standout professional.

Custos · 27 November 2025

★★★★★ 1/5

Trustpilot

Disappointing Move-Out Experience

My experience moving in was smooth, but I’d encourage anyone reading reviews to also consider what happens at the end of a tenancy. In my case with the East Croydon branch, it took nearly a month after moving out and the landlord confirming a full deposit return for the payment to be processed. This required multiple follow-ups, calls, and chasing on my part. Communication was inconsistent, key information about what was required was not provided until much later, and there was little sense of ownership or accountability for the delay. I chose not to leave a review at move-in, despite being asked, as I wanted to reflect the full tenancy experience. Having now completed the process, I can see that others have raised similar concerns around delays in deposit returns. This was the worst part of my experience with the agency - while the move-in process was smooth, the handling of the move-out and deposit return was poor and unnecessarily frustrating.

Chi · 5 May 2026

★★★★★ 5/5

Google

Had a great experience with Doug during the viewing of an apartment. New it right from there the apartment was the one and Doug was very supportive throughout the process of securing it. Thank you to the whole Bairstow&Eves team for your service, friendly and personal approach. Also loved the welcome pack box given to us on move-in day with some goodies that really come handy on your first day in a new place.

Tatjana · 26 August 2023

★★★★★ 5/5

Trustpilot

great service

Nicola was exceptionally reliable and attentive. Despite receiving several setbacks, our sale eventually went through very smoothly. i would be very happy to use their office again. very happy with the service! thanks!

Michael · 12 April 2026

★★★★★ 1/5

Trustpilot

Worst interaction and customer care I…

Worst interaction and customer care I have ever experienced. I am a new landlord and decided to rent my property out. After a week or so I was told a couple and 1 family member had offered on my property. I was told they were 2 professionals tenants and the third tenant wouldn’t be referenced as she was pregnant and not working. I wanted professional tenants only but the estate agents were well aware I was pregnant myself and I feel they have made up a story based on my circumstances to play on my emotions and heart strings! I accepted the tenants based on the information I was presented. I later found out by the tenants themselves that they had no children and had never been pregnant, this was completely made up. The story I was told was completely fabricated by the estate agent Karun and Harry, they took advantage of me. A few months after the tenants had moved into the property I discovered from my neighbour that 6 people were living in the property and not the initial 3 that I was told. I spent over 20k refurbing my property and it’s very disheartening to know that the people that are renting it out are not the only persons living in it. I booked in an inspection with the tenants directly and I was shocked to see several mattresses in the living room and next to the beds in both bedrooms! There was also a piece of paper sellotaped to my recently new and painted bathroom door which read, rules of the bathroom. It was clear more than 3 persons were living at the property. My neighbours have provided my with cctv from their ring door bell and I’m shocked. The estate agents manage my property however the tenants text and call me when issuesarise sooo what exactly is the management fee that I’m paying for? I have made many complaints about Karun and Harry to the owners of the estate agents, countrywide however these complaints have landed on deaf ears! I have made a complaint about the above because it has and is causing me so much stress… Countrywide who own Bairstow Eves have responded to my complaint saying that the references was a misunderstanding on the estate agents part and apologising… No resolution offered! It wasn’t a misunderstanding, I questioned the referencing multiple times and each time I was assured. The referencing process is very strict with any estate agent so simply saying it was a misunderstanding is a lie! With regards to the extra persons living in my property, Bairstow Eves have said this wasn’t the case at the start of the tenancy. Despite them managing my property, they haven’t offered a resolution or told me what they are going to do to make things right! I have emailed them today informing them the tenants are in breach of their contact and the estate agents are not acting within my best interest! The customer service is awful at this estate agents and they continuously lie anyway they can to agree a deal! They do not take accountability for their mistakes and also have an excuse. There owners countrywide have not been helpful either. I’m currently obtaining legal advice and progressing this!! If you’re looking for an honest estate agent, I would urge you to read my review first!

Jonathan · 20 November 2024

★★★★★ 4/5

Google

A professional, warm and reliable team. I will recommend them over and over again. Great people, all of them with special mention to Harvey(the rookie at the time who was the BEST of the BEST), Doug(the fascinating expert facilitator), Petya(the lovely lady with a warm mien) and Scott(whom I didn't get to meet in person, but spoke with him over the phone and he sure knows his onions).

Kaito · 30 October 2023

★★★★★ 5/5

Google

I would highly recommend Josh at Bairstow Eves, East Croydon branch. His customer service is excellent. He always kept me informed on the sale of my place while respecting my busy work schedule. He is very friendly, professional,.courteous and I couldn't have asked for a better person to deal with. Thanks for all efforts Josh and keep up the great work.

David · 28 March 2024

★★★★★ 1/5

Trustpilot

They do a bare minimum so we ended up without a flat

I would give 0 stars if i could. We dealt with Stratford agency. Let me explain the situation. We found a flat to buy and unfortunately, the agency that published it was Bairstow eves.The first bad sign was that we waited for a man who should've shown us a property for 15 minutes (his name is Vasco Correia, just so you know the heroes by names) and after 3 calls to their call centre we were told to try to call the apartment number as he's already there. We've called a few times - failed. We managed to enter the building and get to the flat after a while. When Vasco opened the door we complained about the situation and that we'd been waiting for 20+ minutes to which he replied "so what? are you going to see the flat or not?". We were pissed with the attitude and the situation but had a look on a flat. We liked the flat so much and decided to make an offer (hadn't trusted our guts, unfortunately).The process took 6 months, each time we had to call them ourselves because otherwise, we didn't receive any updates from them and the seller. Our sales progression was Ellie Lynch (well, I would call her sales REgression). Every time she and her colleagues told us that they were doing their best but if it was true we wouldn't ended up being homeless. We've been telling her that our tenancy contract will end at the end of October since August and she didn't tell us that we should prolong it as the seller is looking for a new home herself and won't move out until she buys it. So we trusted them and ended up without a flat with all our stuff.I hate the day we've decided to proceed with this agency and the flat they listed. Hope everyone who's uncertain to work or not to work with Bairstow eves will choose not to work but to save their mental health and their money.

VM · 5 November 2024

★★★★★ 5/5

Google

Tenaha recently dealt with the sale of a property for me. At all times she was very professional, ringing me weekly and updating me on how the sale was progressing. Very helpful and friendly lady. At the very beginning when I put the property on the market another member of the East Croydon team , Elise was also very helpful and professional. Regards to you both. Vicki

Mia · 30 October 2023

★★★★★ 5/5

Google

I had the pleasure of dealing with Doug at Bairstow eves who helped me to find and rent a new property. Doug is hands down the best estate agent I have worked with. He was prompt to get in touch when I made an enquiry, took the time to understand my needs and went above and beyond to find a time that suited me for a viewing as well as provide all the information I needed about the property. It is clear he cares about relationships and finding people the best property, not just the bottom line. Would highly recommend. Thanks Doug!

David · 26 August 2022

★★★★★ 5/5

Google

Absolutely the greatest agents in Croydon! Special thanks to Richard Spencer for being the most professional and diligent person I have ever met. He is very responsive, mindful of what property you're looking for as well as he is a great help during the process. He answered all the questions I could ever think of, gave great advice and always listened to my concerns during the process. We need more people like him! Richard, thank you so much for helping me to buy my first property :) I would also like to thank the whole team at Bairstow Eves Croydon for providing the great service! They are honest, don't mess about and will always listen to your wishes and will help you find the home of your dreams! I couldn't think of anyone to go to if you are buying or selling, this is the best service you will get in the UK! I couldn't be happier with them! Absolutely will come back to them :)

Andrey · 26 August 2022

★★★★★ 1/5

Trustpilot

Definitely find a better estate agent

A few weeks ago I received a telephone call from a young member of staff at Bairstow Eves. He asked me if I was interested in selling my property. I told him no. I had bought it through them funnily enough and had just spent four months renovating it. He suggested I have a valuation despite my saying I didn’t want to sell. Eventually I agreed because I thought it would be good to see what it was worth now it had been renovated. Two text messages and a long and detailed email confirming that the manager was looking forward to meeting me at my property later that week at 12:30. She didn’t turn up and when I telephoned, I was informed that it was a desktop valuation, despite the fact that I had a an email telling me the valuation would be at my property. Having dealt with them when I bought the property and having them not bothering to respond to my email to express my dissatisfaction that they hadn’t bothered to come and do the valuation, I would never ever deal with them again. I think they are a shabby organisation and there are much better estate agents to deal with.

Elaine · 20 March 2026